Chef Dan Jolley in Blackburn with Darwen

We visited this eatery last night having pre booked a table. We got shown to our table by a member of staff and then left sitting for around 15 minuets without drinks or menus. Staff stood around talking not showing the slightest inclination of an intention of even asking if we wanted a drink or anything. The staff did serve food to the table behind us and all we could hear was customers saying "That's not what i ordered and sending the meals back. We decided to leave at that point unwilling to wait any longer for someone to even acknowledge our presence.

Was very disappointed third time ordered always been hot and delicious unfortunately tonight it was cold and bland

Visited this restaurant for the first time in a while and will definitely not be going again. Upon walking through the door we were met with between 7 and 10 uber eats, deliveroo and just eat drivers all standing around between the ordering machines and the tables loudly chatting away in their own language. We had to ask several to move so we could get passed to sit at a table. Our food took ages to arrive as every order called seemed to be delivery orders. And Throughout our meal the loud conversations continued. Some even collected their food orders and returned to the group to continue chatting. Mcdonalds has to decide what is more important, customer satisfaction or making more money. I will not return to this restaurant to eat in and now knowing my food sits on a counter or in a delivery bag for upto 5 minutes before going anywhere has put me off ordering online too