Chapel Brook Brewers Fayre in Knowsley

Second visit within a few weeks. Food was lovely again

Massive thank you to Claire and Zoe this morning fantastic service extremely friendly. Thank you

We attended for Father’s Day and had pre booked outr table. The carvery was not an option it looked dry and messy and wasn’t actually a carvery the meat was in silver warmers. At a carvery you expect fresh meat cut in front of you. The potatoes looked like they were from the freezer black bruises and dry. So we chose to book from the main menu my son ordered steak medium rare it cam dry and charcoaled. We ordered 2 mixed grills with medium rare steak which were also charcoaled couldn’t cut them. The food was bland and dry. Chips were full of bruises. There was so much food unavailable from the menu they took to putting a list up at the tills. The beer was rubbish according to my husband and he tried 2 different types. There was no atmosphere, very little staff available they were short staffed as the sign stated on the doors that they weren’t accepting walking a for this reason. I used to really like this place but I felt like I needed a wash when I came out. It really has gone down hill. I wouldn’t got to this place and I wouldn’t recommend it either

Adults fighting in the fun factory.

Friendly, attentive staff. We go for the buffet breakfast and food really good and value for money. Sometimes the hot food can be on the lukewarm side but that's true for buffets depending on how busy they are - the food turnover when busy is great and staff constantly refilling items.

Lovely from start to finish. Table for 10 and every dish was delicious 😋 Highly recommended.

Regularly use Brewers Fayre due to menu familiarity and the vegan options. Ordering was very difficult to begin with but none of the options I asked for were available (3 things). Couldn't tell me which of the vegan options were available so I would have had to go through the rest of the menu to find out if things were in stock. Asked for a refund and left. I would say this is possibly more a vegan issue than overall issue as the non-vegan member of the party had no issues with their items being in stock. May serve them better to remove items from the menu instead.

Was just somewhere to lay our heads before going to knowsley for the monkeys to descend on my car and rip it to bits, love a nice bath

Went there tonight for a lovely meal, Lovely friendly staff, Amazing food and lovely atmosphere.

The food was lovely for the price the staff is so friendly it's really good I've been there for 5 times the atmosphere was lovely :) My wife and I is going to be a regular as we talk about it we love the place

Great place for food and drinks, kids are happy 😁 been going since I was a nipper had a birthday party in there when it was Charlie chalks 👍🏻

Went for Sunday breakfast . Food decent self service all you can eat and worth the cost . Staff were lovely.

Play areas great for little ones, good choice of menu & great offers. They also do free unlimited breakfasts for kids with paying adults.

Meet my bestie for lunch, got a lovely table, food was great and loved the refillable coffee as was driving, been many times and had great food there.

Good food, large portions. Very friendly & helpful staff

Nice family meal with the kids, they have a little play while waiting for food, staff are really friendly and helpful and wete happy to change the kids desserts to something else

Always good at the chapel brook fun known fact I started my first job here at 15 years of age

Excellent all round. Fab food and pleasant, helpful staff. Children enjoyed the play centre! Thank you for making our visit fantastic!!

Food is not very good at all. Choice of veg in carvery is limited. Gravy very runny. Potatoes not good. Very disappointed. Play centre for kids is excellent, however. Needs to be more opened in the city so people can have a drink whilst the kids play

We come here a lot kids absolutely love it and can’t complain for the money food is standard but it’s reasonable price always good atmosphere. Val is amazing always looked after us she listens to the customers and ensure she meets the customers requests if she can always smiling, and is constantly up and down the restaurant working hard the lady doesn’t sit still xx

Food was a major disappointment, had a carvery the worst l have had. Beef dry crisps as roast potatoes, watery gravy. Shame really as its a brilliant dinery

Food was great but after waiting over 40minutes for desserts we ended up walking out

Claire was amazing and friendly with the kids and us and helped us with the bonus card.

Great place for food and the kids to play

Great restaurant to visit either for a drink, family meal, couples. Food very reasonable and delicious, with an impressive menu. The staff are lovely, especially Val who is always very welcoming. Would definitely reccomend the Chapel brook.

Great food and great service. Staff was amazing.

I visit regularly, most recently this Wednesday. I'm always accommidated by staff, sometimes even though the restaurant is not open for food! I start my day early and work remotely. I love and have come to meet overtime, all the staff but need to leave a special mention to Jill the cleaner. The cleanliness of the restaurant deserves a mention. The pristine surroundings, immaculate tables, and spotless restrooms reflected a commitment to maintaining the highest standards of hygiene, ensuring a comfortable dining environment. I've brought my family many times to dine, We are always greeted with warmth and hospitality. The staff's attentiveness and genuine smiles set the tone for what turn out to be a memorable dining experiences. Kelsey, Val, Chloe & Mia are just a small entity if the team I've had the pleasure of meeting over time. Last but not least, the atmosphere is simply enchanting. The ambient lighting, soothing background music, and tasteful decor created a perfect setting for a relaxed yet sophisticated meal. In summary, this restaurant excels in every aspect – food, staff, cleanliness, and atmosphere. A heartfelt thank you to the entire team for an unforgettable evening. We can't wait to return!

Been a long time sincelast in this pub / restaurant. Older lady staff member was very helpful in helping me find a table. Bethany who served me at bar for drinks and separately our meals order was excellent and a real credit to your establishment. Our food was good and enjoyable. Reason its a three star review was there was a young member of staff with large false eyelashes who let the side down. When I went to the bar first time she just walked away from me and then when Bethany was serving me a few times she was standing behind her with her well perfected unhappy look!! Such a pity and she needs to go on the customer relations training module!! She really took the edge of a good experience.

Attended for breakfast with Santa. Food was lovely, staff were lovely and Santa was a decent looking Santa.

Party of 6 enjoyed Christmas dinner and Cocktails, will definitely visit again..

Really good food served quickly and hot.

Good value for money, friendly enough, food pretty good with great deals on. Only cons were that the refillable drinks were quite flat and nobody checked how our meal was, but was pretty good food for the price

Breakfast with Santa - kids had a good time. Fun with Santa when he arrived. Then a private chat with him. Called up in groups so no queuing. Can't fault the breakfast. Everything you wanted was available. Juice, cereal, cooked breakfast (including fried egg, hash browns, mushrooms and black pud), fruit, yogurt, toast & jam. Didn't have to wait for them to replenish anything. There was also croissants, crumpets, scotch pancakes, pain au chocolat. Would definitely do it again

Great food, friendly staff I a cosy atmosphere, what's not to like!!?.🙂

Great place to eat and drink. Staff all amazing.

Restaurant is more than half empty yet you can't take walk in customers because of breakfast with Santa. What a joke.

Lovely welcome and service by very friendly staff. Great food for a great price .

Good indoor play, decent tasty food, great service

Been going here on and off for going on 14 years always a pleasure. Family love it too x.

Excellent value for money on the day time menu, tasty food, great service from the staff here, go quite regularly and you can collect points on their bonus card and redeem for many things but the free wine on 500 points is always a bonus. Highly recommend the Chapel Brook

Good choice of food on the menu. The youngsters had a great time in play centre. Staff friendly.

Lovely food, We don't eat here enough, Nice friendly staff, an arrange of beers/lager

Not bad as brewers fayre goes. Get what you pay for. Nice dinner but forgot part of the order. Coulf have better vegetable range.

Places is filthy tables not cleared minimum staff food on floor under tables toilets a disgrace play area not staffed half the time kids climbing on top of the play area altho that’s down to parents ,they don’t no who’s paid an who hasn’t as people just walking in a letting kids play more kids there than would have been signed in too many kids at times to be safe. Witnessed mothers arguing an fighting as there was big kids too big to be playing in play area an pushing dragging little kids staff didn’t no what to do. Kid got stuck in slide the staff member went for manager she didn’t no wat to do surly that’s basic training that’s If there’s any training we’re there’s going to be kids you should know how to interact with kids there’s no interaction whatsoever take your money avoid there’s better places to spend your money we’re kids will be safe

Had my birthday meal here on 1st October. Warm and welcoming.

Some of the food was okay some was nowhere near as good as it has been in the past. Friendly service and friendly staff

Good pub my grandson loved the play area 👍

Our usual choice for breakfast was closed, so my husband and I went to this Brewers Fayre which was nearby. I was surprised that the menu was exactly the same as our usual choice which is a Table Table restaurant. They are both next to a Premier Inn so I guess that's why. It was very quiet when we visited. The service was friendly and quick. The food was as expected, excellent value for a substantial breakfast. It is a bright and pleasing place with plenty of room between the tables.

Lovely experience..!! Staff fantastic..food delicious..and my son loved the play areas..!!😊👍

Great place has a family side with play area & and a more chilled out area both with plenty of space to enjoy your visit. The staff are always ready to help and are always cheerful. Took my boys for breakfast, great self service selection & food quality very good. Good choice of cereal & pastries with fruit juice & tea/coffee all included in the price. Also a child eats free with each paying adult.

Lovely food amazing staff really nice family place to eat xx

Brewers fayre always win for me....Good food at a good price.

Food was good apart from the extra long blonde hair i had on my plate. The gentleman serving at the bar was chocker whilest other staff members watched him with people waiting but continued to gab about the weekend. The childrens soft play is a joke. Its extremely small, nothing like the old charley chalks. And £4.50 a session which is ridiculous. Can take the kids to much better play centres for that price. Due to this there were about 3 kids in there. Unfortunately this wrecked the evening with crying kids wanting to go into the play centre bit but being told its too expensive so there was a few tears around. I do believe there are better pubs in the area to go to.

Under staffed, food was shocking. Did mention it and was told they don't cook it. The food comes in like that, and they heat it up. I'm so massively disappointed. Poor girl serving to tables, was serving carvery and clearing away, proper snowed under. Same with bar, only one girl serving. Some tables left dirty, full of plates, because the poor girl couldn't keep up. Management needs to do something better.....

Cips wher cold everything else was microwaved

Haven't tried the food yet but the pints of morreti are lovely.

Sunday afternoon was chocker and 1 girl on the bar, she was over run, long wait. I was waiting at the carvery for a good 10 mins, asked passing members of staff twice is anyone serving here. The staff were great just way to understaffed.

Great place to take your children and have a nice meal go early to avoid missing out on the carvery

Visited Liverpool for the first time. We stayed at the Tarbock Premier Inn, and decided to eat at the Brewers Fayre. The staff were so friendly, the food was really good (recommend the Trio of Pies), and the music and atmosphere was spot on. I never give 5 stars but this Brewers Fayre truly deserves it, and I will definitely return here.

Had breakfast this morning, fab service from Adam & Kelsey, could not do enough for us

Very helpful staff and great food menu

Love this place I have never had a bad meal from here staff are great. It's one of the places we eat at often

Food aweful (cavery), watery gravy and tiny burnt potatoes, and parsnips. We couldn't eat it. No service available Only good points rang Sunday morning to book a table and host of phone very friendly and helpful. Although there is no actual need to book a table as a restaurant was not busy!! Wont go again. Customer behind us were complaining about food presentation also

Lovely quiet family place such a shame the food wasn't great when I visited last time, but guess that depends on the chef on the shift on the day

Lovely staff, great service, yummy food and a lovely outdoor play area. Only down side we experience was the hight restrictions for the indoor soft play (main reason we came) meant half of the children wouldn't have been able to play on it

Most of the food was not available. Tried to have a drink only in the evening, nowhere to sit at 7.45pm as all tables dirty or reserved as laying up for breakfast. Staff unhelpful.

I hate you can't sit were you want in a nearly empty pub because supposedly all the decent seats are booked up😮. You are given a table in a dark corner tucked away,or by the TV were sports channel is on.. And in the short time we've eaten our meal those supposedly reserved seats are still empty.. 🥺.We walked out several times last month because we weren't allowed to choose our seats..Its a pub with pub grub not a 5 star ⭐ restaurant and its virtually empty between 4pm - 5pm when we go after work as it's local..Don't tell us were to sit because it suits the staff.. Cook House in Prescot lovely grub, dine in or outside and whoopy woo pick your own table.😁

Staff are lovely, friendly and efficient. Venue is family friendly with a relaxed atmosphere. Burgers we had were very good, the fries were slightly odd in flavour and texture but that was only a minor gripe in an otherwise very pleasant visit

Good place for some pub food. Drinks are very well priced and some decent 2 for choices.

My friend booked a reservation aweek ago for her sons 4th birthday we all came to celebrate with them i brought my 3 children who suffer sensory issues to arrive to notice of gas leak had happened and yet was still open with a selected menu I have problems with my children finding something to eat normally and there was not much for them to consider due to sensory processes. My son tried the beef burger he had 1 bite and spat it out my other son had a bite of his and left it. it was dry my other child asked for a well done child's steak as she went to eat it she cut it and it was fleshy and blood flows out on to the salad and coleslaw so got very upset and agitated due to hunger. They gave her a pizza in its place that was placed on top of each other so that set her off. So as a whole I am so very disappointed ln the service I spent just under 60pound for my 3 child to not eat and go home hungry. As if being a parent to children with additional needs is not hard enough. When all you get is a sorry. An a small pizza. Safe to say they should of just closed till issue with gas leak is sorted. Especially because not only children suffer sensory issues many adults do to and to be givin selected menu options. Is no good for there mental health and sensory processes. So safe to say I definitely will not be coming back in a hurry.

Good play areas for the kids, including a soft play that's £3.50 per child. Food is only ok, and drinks selection limited. Mental that in 2023 you've got to go to the bar to order leading to massive queues.

Food is absolutely shocking propa microwave meals !! Some staff are lovely but the woman who runs the play area her attitude is awful won’t be returning ever again only ever came for play area and someone had pooped on the slide avoid !!

The food was ok, Pub food. Not much atmosphere in the restaurant, but you go for the food + drink + not entertainment, i suppose. I wouldn't say it was cheap to eat in or to have drinks, but it's good for families. Fizzy drinks are refillable. I paid almost £12 for 1 gin + tonic (single) + 2 cokes. Would I return? Maybe not. There are too many other places to try, I think.

Staff are nice and helpful but the food is not good at all, this is based on my last 3 visits, the food gets worse with each visit, I have always given it the bennifit of doubt thinking maybe it's a one off but yesterday the winner winner chicken dinner was the worsed plate of food I have ever been served in my life. I won't be back.

Food menu wasn't up to much no sandwiches or panini's

Lovely food, great price, staff friendly and helpful, nice restaurant

Amazing visit to the Chapel Brook this morning for breakfast. The food was beautifully cooked as always and great service from Kelsey, Jacquie and Michelle.

Warm and friendly welcome. Taken to our seats and explained how to order etc. Clean well presented. Been coming here for over 20 years no. Food was excellent. Served by Adam , credit to the establishment. Friendly approachable with a lot of knowledge. Feel relaxed and felt safe when talking to him. Thanks Adam.

Sadly this evening we experienced dreadful meals, this is my first ever complaint about food of the 20+ years of visiting here. Uncooked gammon, egg way to gooey. Burger/bun nothing on it, to dry, cold, and issues with 2 other dishes. We did not want to complain and tried to eat some of the food. Having to make quick dash to toilet as food I eat didn't want to stay down. I was with family and children and complaining about food is something i dont do. We had left 3/4 of are food on each plate. 5 out of 4 meals where either, uncooked or cold. Shame on Management what seems run by kids, their skills of handling this issue was appalling. What has happened to the good old Chapel brook, use to have amazing staff/food.

Val made us feel very welcome, as always every time we come, she is an absolute credit to this place and as always greets us as though we're family! The acting manager at the time of our visit wasn't so welcoming however, seemed very stressed and I felt it rubbed off on the rest of the restaurant staff who were rude and seemed unwilling to help... might just be having a bad day but with us not visiting that often any hostility puts a dampner on the day. Lady in the soft play was very friendly, does such a good job of managing it on her own! So 5 stars for Val and soft play lady, restaurant 2 maybe 3 stars. Had the restaurant staff and manager been friendlier it would be a 5 star review all day long and I'd be rushing to visit again. I hope this review helps you make improvements as on our doorstep I would like to visit more.

Absolutely disgusting food. Made my mum violently sick! Food was cold and undercooked, burger came with zero dressing & extremely dry, cold chips, kids meal freezing, very undercooked egg, garlic mushrooms we're vile the liquid that spewed out of it ran down my arm to form a puddle on the table, uncooked pasta in the mac n cheese bites gammon terrible and the manager Absolutely did not want to know any of this stating we should of told them before we ate? How on earth you'd know it was horrible before trying it is Absolutely beyond me!! Despite my mum clearly being sick from her meal we got no remorse from the manager who's attitude was worse than the food itself or any other members of staff. Been coming here since I was a child & can clearly say I'll never come back or bring my kids here again. What was once a lovely family friendly resturant is now ruined by poor chef & management. DONT WASTE YOUR TIME!

Boss food, good scoop and staff r lovely

Been a while since I visited here, but if you're hungry and if you have kids go and visit. There is a kids play area, that the kids would love. The food is decent too. Staff are lovely. Defo recommend

Despite all websites saying dogs are allowed in the bar area and outside, was met with a loud mouthed woman telling us we can’t bring the dog inside. We showed her the site and she said “the bar area means outside”. I don’t see a bar outside, does anyone else? Disgusting treatment; will never give my custom to this place without a full apology and correction on their policies.

Great food prices very helpful staff It was lunch time so abit quiet which was good definitely recommend 👌

Popped in for a Sunday carvery. The staff were nice and friendly the place was clean. However, the food quality was average poor choice of veg, and the gravey was cold.

My 1st time at this pub I was very impressed

Staff were very friendly and happy to answer any questions. The softplay is handy and a good price for what's there.

Not upto the usual Brewers Fayre standards, probably won’t visit there again.

Food came out very fast chicken strips where hard and cold. Burgers bun was dry and fell to bits and seemed stale. After eating my starter and main I felt sick and had to leave with a horrible vile taste in my mouth must of been here only half an hour. For the price we paid I would expect a bit more quality.

Restaurant was nice and clean, staff were really nice and the service was excellent. The food was nice, I ordered the fish and chips. The portion size was great, but the fish seemed to lack something, it just didn't seem as fresh as I was expecting. All in all though it was an enjoyable meal. Would I go again...... yes, yes I would.

Only stopped here to use the toilet

Been going here for years with my kids now tacking my grandkids it's a good place for kids and food

Meal was lovely staff very helpful

The food was good i expected less from the pub lunch so i was pleasantly surprised! Service was ok there was always somebody walking by to ask for anything needed, nobody checking on food. The atmosphere is good for children busy but expected with a play area and relaxed considering busy. I would recommend it for families.

Typical Brewers Fayre, kids party in when we first arrived. ONLY ONE TYPE OF BEER, Worthington, rest was all foreign (supposed to be foreign) lager Madri, Beira Moretti etc. Won't be rushing back

Had haddock &chips skin on fish and quite dry not my taste at all

Went for my grandson's 2nd birthday tasty food at reasonable prices friendly staff and a large play area for the kids, noisy as you'd expect with a play area attached but not a problem.

Ordered 6 hot and spicy chicken wings for starters a d a mix grill. I could have eaten a bucket of the chicken wings. Steak I have rare. So as its a small piece I asked for it blue. Came rare so can't complain. Food was overall very good. Came out quickly as the place was quiet. If I'm in the area again I will go back

I would just like to say a big thank you to the staff and especially Kelly our waitress..she went out of her way to ask the GM and chef to provide me with a gluten free and vegan meal today. Much appreciated.