Cartoos Grill House & Desserts in Aberdeen City

The atmosphere was nice but what I loved most was the service and the music.

Great food at reasonable prices 👌 the staff were very welcoming and made our experience enjoyable.

The food was amazing,service excellent, Thank you for everything .

Really lovely food and lots of choice. Suited kids and adults. Will definitely be back

Absolutely loved the food and service here. Underestimated the size of their towered burger and we were so much in trouble with it. Nicest burger we had here in the Scotland. We had no idea this was all halal. Will definitely visit all the time

Had a fantastic dinner here tonight, very friendly and helpful team - delicious food, portions are enormous though.

Ordered the fish and chips it was very nice. P.s. All the food is Halal

Food was worst, I got food poisoning. I ordered Lamb and Prawns.

Robots served me . Lot’s of plants

Not impressed at all. Did not have what we wished to order. Order was wrong and drinks took a long time to be served to our table. We won’t be back.

Stupid wait to be served, particularly seeing we were the only people there ( apart from the guy smoking the shisha pipe), £12 for a single scoop of average ice cream, then 20 min wait for 2 lattes, one of which was luke warm at best, and neither of which tasted much beyond a warm coffee milkshake. Really poor service, over priced, and what's the point of banning smoking/ vaping when there's a rather obnoxious man blowing clouds of pipe smoke at you every 45 seconds. Really wish we hadn't bothered, highly disappointing, just glad we didn't eat there. It's a bit sad really, it's nicely set out, in a prime location, yet was dead as a door nail when we went in ( 2pm ish on a Saturday).. I fully understand why though. Avoid if you like hot drinks/ coffee flavoured coffee.

Excellent experience 👏 Food very tasty Good service We will be back.

Firstly, I thank Mohsen very much for his dedication to our service. The food was beautiful and the quantities were plentiful. We ordered an excellent mixed grill, as well as a very good mixed fish.

Excellent meals, great service team, was the 2nd time and will be back again. Highly recommended. Prices are affordable, very fresh ingredients

Food,ambience and servicewas excellent. Amazing service and very friendly service

Really great experience, dipo was an amazing customer rep, if you ever visit request his service 🫶🤩 totally enjoyed the service.

It was an improtu hang-out with friends and it turned out to be amazing. Dipo, the who served us was fun to meet . His guidance in choosing the meal gave us a sweet experience. Great job

The meals were very good, the service was great, I highly recommend it I will come back there for sure

Nice on the beach. Delicious mixed grill meal.

Is decent food with lots of great options. With good portion sizes. Service is OK

Very slow service, we waited for 4 mojitos and shisha 40 minutes

For mojito we was waiting more then 30 minutes, for shisha around 1h and looks like waiters just forgot about us because it wasn’t busy at all

I would highly recommend this place to anyone, whether it be for ice cream or for food, it is extremely well organised and ran in a professional manner. The choice of ice cream is amazing. Couldn't pick out one fault. I must mention the hygiene and cleanliness as well which is extremely important of course. Top class staff all round!⭐️⭐️⭐️⭐️⭐️

Lovely place, lovely food. Must try

Waited for ever for coffee … and it wasn’t worth the wait…

This was my first visit although hubby and the kids have been before. We all really enjoyed our meal, the helpings were large, the food was tasty and we all said we would definitely visit again. The staff were all really friendly and attentive. The robots were a cool touch.

Turkish grills have always had a good reputation but this restaurant is exceptional the food and service by moshin is very good it also has its own dedicated ice cream bar and coffee shop next to the espanlade of the Aberdeen coast line ... this is one not to miss out on if you're in the area . Mark

Food was fantastic and the staff was really good and friendly as well.

The best food I've ever eaten, with really good service and there is a chance for them to give you out free food for tests!

Great weekend afternoon outing. The service and staff were friendly. Very very child friendly. What’s with the free soup. It was lovely my granddaughter hoovered it up. Robot service was a winner for our party. The food was tasty and surprising . Lamb liver delicious. Portions were on the large side. No complaints are all. Recommend if you are hungry . Prices good for quality and portion size. Pudding to make little one eyes grow. 👍🏼

Great staff... very professional and attentive. Food also good.... but the environment and the staff make this place what it is... only the location let's it down. If more central would be a lot busier

Went there today to celebrate my son's birthday. We ordered our food and got complimentary soup that my son fell in love, lentil soup is now his favourite! Hopefully I can cook something similar at home 🤣 when the staff found out it's his birthday they organised a surprise with a waffle and a candle 🥰 there was extra dry ice for a show that my child was very amused with! Amazing stuff, friendly atmosphere! Highly recommend it to everyone! Thank you guys for making my boy's day extra special ❤️

Spur of the moment waln by and went in. Staff were excellent, the sharing for 2 was exceptional with the meat done to perfection with char and seasoning. Will definitely go back

Their ice cream is horrible, even though the price is high. The gives less amount as well. They have ruined my sunny weekend today.

Came here for dinner during work trip to Aberdeen. Glad I didn’t read the reviews beforehand - we had a really good experience. Food was lovely, the service was excellent, really enjoyed the robots and loved the huge ice cream sundaes. I would absolutely come back if ever in Aberdeen, and encourage people to give it a try

My girlfriends and I went here for drinks on Friday. We were served by the lovely Dapo who treated us so well. Very lovely ambience and great music. Would definitely recommend for a fun evening out. Dapo is a star ⭐️!

We booked a table at 20:20 on Friday Evening, the server provided us with all our requests,was very supportive, polite and eventually made a really good quality shisha for us,food and atmosphere were good as well!

Very good food and staff. We celebrated our birthdays today and everything was amazing. Our friends were delighted with the Cartoo's menu and food's quality and amount. Good prices for the best of the quality. ***** 5 lamp chops - never seen in any restaurant served before !!!!!! ***** Local very good heated and good music also. It's our favourite restaurant now !! Highly recommended !!!

Decor - there may be too much of everything a mix of colours , Service - hard to communicate with one gentleman who clearly doesn't know what's in the 'kitchen' .... didn't know what "bread" was 😏. Food very good - soup of the day excellent Hamburger large and juicy meat the downside is the cold roll :(

2 bottles of Stella, 0.3 for £10, rip off.

My family came to Cartoos for a birthday hang out. We casually mentioned that it was my brother’s birthday, and we made our order. Just when we were about to leave, they surprised us with a birthday cake and they sang a birthday song for my brother. We were so excited and surprised, such efforts can only make us feel loved as a customer. Their customer service is exceptionally amazing, top tier, nothing we’ve ever seen before. The ambience is so therapeutic, and we will love to come back again. I recommend their services, they are great at what they do. Bella sang so well.

This was an amazing restaurant. The meals were tasty and lovely 100% Customer service was a 10/10 I went with my boyfriend on his birthday and they gave us a free desert of chocolate waffles, beautifully decorated with a candle and the team sang for us. It was so wholesome. It’s good for family as well. Beautiful ambience!!!!! Such an amazing time. I really didn’t want to leave!

Stopped for lunch and really enjoyed the food which was cooked perfectly with great flavours. Polite helpful staff and a great location. Highly recommended.

I was in to enjoy a coffee and a cigarette on the outside seating area with my wife as we have done many times before. When I arrived, I went inside to place our order and asked if it's still OK to smoke on the outside seating area, (just in case something changed) to which I was told "yes that's fine". While waiting for our coffee's we spotted a "No Smoking" sign that wasn't there on previous visits, and asked the waiter (again) if he was sure it was OK to smoke there (while pointing at the sign) and again we were told "yes no problem, people smoke here all the time. I'll remove those no smoking signs in a minute." In the meantime, a table of 3 (all adults) came in and sat down next to us. When I realised they were having food, we moved to a different table further away so that the smoke wouldn't disturb them (as much). Our coffees arrived, and as soon as we lighted up our cigarettes, the table of 3 shouted at us. "Excuse me, do you mind not smoking here?" (While pointing at the no smoking sign), to which we replied that we we're aware of the sign and had asked the waiters twice if we could smoke there and given the go-ahead hence why we we're doing it. The waiter came back, and they told him to cancel their order as they wouldn't be eating in a place where people could smoke. On hearing this, I said we would leave as we we're only having coffee's and asked for a couple of takeaway cups so that we could go. Now, although I understand it's not pleasant to have a meal while someone is smoking next to you, all this could've been avoided if we we're told at the start that smoking wasn't allowed anymore and we would've gone somewhere else. If it is allowed, then tables that are in for a meal should only be allowed to sit on the inside of the restaurant instead of the outside seating area where others are smoking (and yes we were there first). We got the takeaway cups and left without even an apology, and with everyone around us looking at us like we we're criminals. Very embarrassing experience...

We went for dinner on Friday evening and been served by a lovely guy,we got good quality and nicely done shisha,tasty food and just nice atmosphere.

Obviously came on the wrong day. No one seemed to know what they were doing. The meal was possibly the worst I've ever had in a restaurant. Had sympathy for the one waiter with the turban who was running around apologising to everyone for the constant delays and mix ups, as opposed to the manager who simply shrugged his shoulders and mouthed something incoherent.

We came here to celebrate our 6 year old and the whole experience was amazing. The staff were so helpful and went above and beyond to make the experience memorable for us all and we are very thankful. The food tasted divine and the staff were so lovely with the children. Would highly recommend

My new favourite restaurant! We sat in the outdoor bit. Service was incredible, all the staff are so friendly. Food was so delicious! Cannot recommend enough.

Good food and service. However, saddened to experience people smoking indoors despite no smoking signs after staff said it was OK to do so.

Little expensive but very nice coffee and dairy alternatives.

Very lovely food and brilliant for a birthday.

Awful restaurant. We ordered two burgers and they were definitely Birds Eye’s burgers straight out the freezer. Feel absolutely rotten after eating them, never mind paying £16.50 for each one. Service was also terrible, my coke took so long to reach my table from the bar the ice in my glass had completely melted. The server offered us complementary lentil soup then forgot to give us it, alongside forgetting we ordered a milkshake. The robots sitting people down are a gimmick to hide how horrific the place is but at least they are polite. Avoid at all costs.

Waiting time for dessert 40 minutes, all 4 items were given separate for 2 people. Tables in patio failthy, toilets failthy, customer service poor, iced latte no idea what it was, pancakes not bad. Average very poor! Will defo not be back...

Food is fine. Location is nice. Decor is cool. Overall a great experience. Lot of cool Instagram-able corners. Staffs are friendly.

So disappointed with the poor service ,no one knew what they were doing got served main before starter,then received heated up main which was warm and dried up ,requested fresh so another long wait,chips were nice with first lot of food but not with fresh reordered food,(the food was just ok) Paying the bill,,,,a joke! They had mixed up tables ,which happened on our previous visit too,so given wrong bill for £25 more than ours so I was left to hang around until they decided what to do,around 10 minutes!in that time asked by atleast 4 waiters if they could help me,eventually I was informed that the mix up had left them short and my bill had been paid by others and they had gone,so I then was presented with correct amount ie my bill,on commenting about service was told new staff need training ,alas I read on trip advisor that was an excuse a few weeks back too,,totally spoiled our lunch which was meant to be a birthday treat,will not return,wished we had kept to the Turkish kitchen next door,which never lets us down.

Food was lovely, pity my main meal came before my starter

It took too long for someone to take our order, the food then arrived in a staggered fashion and our drinks were yet to appear. We had to ask 3 times for things that weren't brought. The staff were obviously on a panic but didn't feel the need to let people know that the ordering system was down that's why there were problems getting what we asked for. The platter for 4 had no sauce, the salad had no dressing. Can't understand why there was that much chaos when everyone's orders were written down. Oh and the robot malfunctioned and rolled over to where I sat and stayed there while a panicked waiter tried to move it. We then asked for a desert menu and ordered more drinks which didn't arrive. After 15 minutes still no menu or drinks so we asked for the bill to leave. If the staff were trained better they wouldn't have relied on the ordering system and would have just used pen and paper and it would have been a much better system.

First visit here and won’t be back or recommending to any family or friends. Went for a meal with my sister which rarely happens and we were looking forward to. Table was dirty and sticky on arrival and no cutlery set out. We were 45 minutes from arrival to receiving our drinks and were given an extra “complimentary” cola which none of us drank. Food was average and only one wrap provided with the fajitas? The toilets were unclean, blocked with toilet paper, no soap for hand washing and one hand dryer not working. Staff were not very attentive and the restaurant was so cold we had to put our jackets on.

Came in on a Monday night with friends, we were running late so phoned ahead and they were very understanding. The waiter that served us was great and we had a good laugh with him. The food was a different level, the starters and mains were beautiful, the pasta and burgers were especially good. The dessert was also 👌🏼 We’ll be back again, absolutely worth it. Highly recommend.

My wife and I had lunch, the food was delicious and the waiting staff attentive and provided a quick service with complimentary soup provided. I chose half roast chicken followed by a bubble gum sundae.

Everything is just perfect! Love this place ❤️

I attended a surprise birthday party organized by my friends at Cartoos restaurant. The party was a great success and the food was top-notch. We ordered a variety of grilled dishes, which were all incredibly delicious. I was also impressed with the excellent service provided by the staff. It was a fantastic experience that I won't forget anytime soon. The restaurant has a pleasant atmosphere and vibe. Apart from that, there are cat robots which are grabbing the attention of many kids in restaurants. Our kids are always pulling us back to watch robot-cats driving around bringing the food to the table. It's super entertainment for all people, especially for kids. I have never seen this before!!! Also, easy access to the car parking just in front of the restaurant. You can have a meal and see your car! This restaurant is very unique because it has a beautiful view and access to the beach. Definitely there are not many such nice restaurants in Aberdeen! We will be back very soon! Highly recommend!

Beautiful birthday meal with very attentive pleasant staff. Thank you. X

We had so much fun . Food was really delicious, good portions and good value for money. Atmosphere was amazing and service was very professional, quick. The robot was definitely a hit with one of the kids. We are already thinking of what dishes we will try on our next visit.

1 scoop ice cone (no toppings) = £4.25. 2 scoop ice cone (1 topping) = £5.75. Both takeaway!! Scoops the size of golf balls. That's 3 golf ball size scoops of ice cream to takeaway..... for £10! I have never paid so much for so little.

Our first visit and we'll definitely be back. It was quiet and the food was really lovely.

Good food in a lovely atmosphere

Super spot for some food. What we had was great. But i got food envey. The table beside us got some massive mixed grill that was served on a bbq 😳. Ill be getting that next time

Service was excellent and food was amazing. The only complaint I have is the table was very worn and sticky but everything else was excellent.

I loved it as it gave me the chance to try a new place where it was lovely, the staff was great & loved the food which was perfection.

We ordered a coffee, a hot chocolate and 2 slices of cake. The coffee was served in take away cups but we were dinning in. My espresso was served in a big paper cup. Bad service, bad presentation and recipients for the drinks and food. The cake looked old and dry, and with yellow bits where it was supposed to be white cream - they gave us the old slices from display. We didn't eat the cakes and returned broth slices, but the waitress asked for us to pay for one of them. Ridiculous, waste of time and money.

Ordered 2 adult mains, 1 kid’s meal and drinks. Part of the chicken in the kid’s meal was still raw (not a bit pink - raw/uncooked). The chicken in both adult mains was also slightly pink. Waiter offered to re-cook but we didn’t want to take any chances with our toddler and wanted to leave. Although the waiter applied a 50% discount to our bill, I still feel disappointed at having to pay even this. We didn’t touch the food so have paid £21.45 for two soft drinks and a tap water.

Ordered 2 adult mains, 1 kid’s meal and drinks. Part of the chicken in the kid’s meal was still raw (not a bit pink - raw/uncooked). The chicken in both adult mains was also slightly pink. Waiter offered to re-cook but we didn’t want to take any chances with our toddler and wanted to leave. Although the waiter applied a 50% discount to our bill, I still feel disappointed at having to pay even this. We didn’t touch the food so have paid £21.45 for two soft drinks and a tap water.

Stay away from the seafood. Swordfish was dry and processed.

My family and I went to Cartoos today for lunch. Excellent waiting staff who were so good with my son who was asking a lot of questions regarding the robot waiters and they look the time to show him how it worked, it's name etc. 5/5 stars. Food was good and came in good time - bonus having a complimentary soup to begin with. Definitely go back again.

Absolutely phenomenal everytime best food in the whole of North East!. Can never fault the food it is beautiful

Food is good. Seafood pasta could've been better. Lamb shank was the best. Service staff are great especially Milton proved great service. Robot servers are fancy. Recommended for steak lovers.

Service was fantastic, food was brilliant and robot was a nice touch. Ice cream presentation was impressive.

An overrated and very underwhelming first Experience of this so called restaurant, service was so slow and the attitude of some of the staff is terrible, there seems to just be a general consensus that we will just get the robot to do all the work, I certainly won’t be back with staff that have an attitude like they do, no wonder the place was empty when we arrived.

Went here as a surprise for my friend who is almost obsessed by the Bellabot robot cats. Her face when she realised what was in the restaurant was priceless! Great food, great service and a fun atmosphere. Will definitely be back xx

Really enjoyed getting lunch here. Food and service were excellent. Plenty of food options. Clean and good looking place. Not much going on and very quiet at early lunch, so can't say much about the atmosphere, but it certainly has potential to be a great place for dinner.

The order took longer than it should be

First time here and will be back tasty food

Lots of families in enjoying food on a Saturday night. We got a table (one of the last ones I think) pretty quickly and ordered. The food arrived and was delicious. We queried something about one of our dishes, it was taken away ams immediately rectified. The staff were so attentive and the food was great. Really nice chilled vibe with all the families in

Absolutley brilliant.. Recommend the lamb shish.. Wow was the best lamb ever.. Definatley be going back xx

Went for early tea to the Cartoos down at Aberdeen beach. The food was lovely the staff outstanding. So kind and managed to make a birthday fuss of my friend bringing over a complementary huge desert. I wholeheartedly recommend this restaurant the buzz, food and service are second to none. Can’t wait to come back.

Not good value for money. Prices expensive. Which would be fine if the food and experience was remarkable. But food was mediocre, service was average, the little robot is a children's gimmick. There are many better value for money options in Aberdeen.

Good food, reasonable price 9/10

We had no reservations, they were crowded, however, they did a table for us anyway.

Have been a few times and always had a GREAT experience. Very friendly staff and amazing food. My husband and I typically share one of the platter options and it is always enough food. Price good too. We went for our son's birthday because he asked to go to the restaurant with the robots and they were great at accommodating for us. We got a booth and were able to decorate it and the surrounding area, they even had the robot bring out the cake to him. Overall, great place.

Absolutely spot on food, and staff were brilliant couldnt do enough... Massive recommendations for the mixed grill simply 10 out of 10 in every way.

Супер,вкусно и порции большие!!!!

What a quaint little place, decor lis lovely with a welcoming atmosphere where Funny little robots take you to your table, the staff are very pleasing and friendly, the food cooked to perfect, was hubby's birthday, little robot came over with the staff and sang happy birthday, was such a lovely evening, thankyou Cartoos, will see you again soon 😍

We went tonight for my dads birthday, the service that we got from the staff and BelleBot, it was so lovely. The food was delicious too!! Thank you Cartoos we will definitely be back xx

Not sure what the bad reviews are about. 3rd time now we’ve visited as a family. Myself, my wife, 8 year old daughter and 4 year old son. Always found a warm welcome, friendly staff and good food at reasonable prices. We ate of the grill menu and was very good, childrens menu is varied and plenty of choice. Big selection of excellent ice creams and sorbets and a good cup of coffee in a well turned out and clean restaurant. What’s more to like. My son particularly liked the robot servers! Great idea. Good to see a modern and well run restaurant on the beach front. Will certainly be back.

We came on spec not having mad a reservation, the restaurant was moderately busy but nevertheless we were shown to a table immediately and asked for a drinks order. We had been given menus which are comprehensive in their choice of dishes, I asked for fish n chips, my companions went mixed grills, my fish was served in a wooden tray with small dishes of accompanying dressings ie ketchup, tartar sauce etc on the side. The fish was fresh, with crispy batter and the chips too were crisp and with light fluffy centres. We didn't eat dessert but we did look as the fantastic array of ice cream they had on display. The Staff; were professional and friendly, our food was served quickly but smiling polite staff. The toilets were clean and smelled fresh. The restaurant is wheelchair friendly.

Today was my birthday and the staff there were very nice, they made my day and birthday beautiful I was very happy and the food was also delicious, I love this place

Super friendly staff and good vibes

Super lecker gefülltes Hähnchen

Ive order spicyvchicken fajita, very salty