Cartoos Grill House & Desserts in Aberdeen City

When we first walked in, I did notice that the interior showed a bit of wear and tear, with some areas that could use a little refreshing or repair. It’s nothing that ruined the experience, but updating a few details could really elevate the atmosphere to match the fantastic quality of the food and service. Speaking of which — the service was absolutely outstanding. We were warmly greeted by a lovely gentleman who showed us to our table with a big smile, instantly making us feel welcome. The menu was another highlight, offering a great variety for different tastes. I’m a big seafood lover, while my husband prefers meat, and we were both more than happy with the options. The portion sizes are very generous — so much so that for once, we skipped dessert because we were already full! To start, we shared a creamy mushroom sauce with bread, which was rich, flavorful, and perfect for setting the tone of the meal. I chose the special salmon dish, which included a generous piece of salmon, prawns, and potatoes, all topped with a delicious mushroom sauce. It was cooked perfectly — juicy, flavorful, and the salmon itself was wonderfully chunky, which is quite rare to find. My husband ordered a mixed meat platter that came with koftas, chicken, beef, and lamb alongside rice. He loved every bite, and I can say the chicken was incredibly tender and full of flavor — not dry at all, which is often a challenge with grilled meats. Before our starter, we were served a lentil soup that was simply the best I’ve ever had. I even asked for the recipe! Unfortunately, I couldn’t get it as each chef prepares it slightly differently, especially to accommodate for allergens — which I completely understand. Honestly, I would come back just for the lentil soup alone. Overall, while there are a few minor cosmetic improvements that could make the environment feel even more inviting, they don’t take away from the wonderful dining experience. The food and service both exceeded our expectations, and for that reason, I’m giving a full 5 stars. I look forward to visiting again soon!

Friendly staff, and plenty of great quality food for your money. Impressed.

The service was exceptional, and the ribeye steak was superb. Even better then the Steak restaurant in Aberdeen City Centre. Fully recommended!!!

First time eating here ,amazing, service excellent, will deffo be back next week .thank you for best food .

Superb food excellent service and reasonably priced

What can I say, the complimentary soup of the day to start off with was just what you needed when it is cold outside. Warmed me right up, The main course was just 10/10 mouth watering steak and chicken steak. The mushroom sauce was out of this world. Will definitely be back. Recommend for anyone, staff is super friendly!

I had a very good experience dining with my 3 friends. Friendly waiters who provide fast service. They also had very cool robot servers. We were promptly served complimentary lentil soups after ordering. I ordered a pina colada mocktail which was served in a theatrical way with dry ice, which was a nice touch. I ordered the falafel for starter and okra stew with rice for the main. The falafels were crispy and tasty. Okra stew was delicious and the rice had the perfect texture. Dessert I got from the ice cream bar, which was a scoop of irn bru sorbet and a scoop of lemon sorbet. All food was delicious. All-in-all my entire meal and drinks came to a modest £30. My only criticism is that the menu needs to be updated as the allergens aren’t accurate. There was an aubergine dish with yoghurt that wasn’t marked as having milk as an allergen. Some mains are under starters etc. I was able to specially request that the vegetarian dishes could definitely be vegan though, and that request was met.

I ordered one hot chocolate and It was amazing. Thanks

A place to keep coming back to! Tasty food, good variety, and William the manager is a lovely man!

Really awkward inside, customer service was next to horrible and passive, urging for orders when it wasn’t busy and I was waiting for my friends to come meet me. Food was disappointing, specially the ice creams. Just save your money and go to another place.

Really nice place when i went, have been there a few times for meals, but the food is just a bit cold when its supposed to be hot, would recommend it though.

Went mid week, quiet nice & food was gorgeous 😍

food was a mixed bag - desserts weren’t great, and we would not recommend the burgers, but swordfish was lovely. we also received complimentary soup, which was very nice. the service was good - or at least the waiters were helpful. the robot was disappointing. we expected a robot server. the robot did not pull his weight. atmosphere was quite good too, we went with friends and it was overall a good time. however, we were originally seated at a circular booth table with room for 3 people on the booth, and an extra chair placed on the other side of the table - meaning that one person was supposed to sit facing the other three. we asked to be moved, and were sat at a better table, so no harm done - but still an awkward intended seating arrangement. overall we’d still recommend cartoos - it’s a high 3, but a 3 nonetheless.

Best place on Aberdeen beach to have a lovely coffee or a meal. Friendly efficient staff and Robots!!! Great fun!

JUST LOVE IT !!! Salomon Benedict brekfast meal.

Ordered the lamb kofta and was well seasoned. Others in my party had the panko classic chicken burger, and the Mediterranean burger. All served hot and generous portions. Menu pretty decent, would definitely recommend

Allowed us to sit in the gazebo with our friends dog which was the main reason we chose Cartoos. All the wait staff were dressed very smart and gave prompt service, coffee was yummy and affordable pricing. Would love to come back again and try their desserts.

This has to be one of the best places to dine in Aberdeen. We visited on Valentines, and the atmosphere and the service were outstanding. The place was clean and well decorated. My partner was given a rose for free. We were served lentil soup on the house, and it was to die for. I had the mixed grills, and my partner had special salmon. Both were cooked to perfection, and were wholesome and delicious. The portions are generous and the prices are reasonable. If I knew about this place, I'd have been a regular already. Massively recommended.

Very good service and good food , very friendly staff thank you

I would highly recommend this place to anyone, whether it be for ice cream or for food, it is extremely well organised and ran in a professional manner. The choice of ice cream is amazing. Couldn't pick out one fault. I must mention the hygiene and cleanliness as well which is extremely important of course. Top class staff all round!⭐️⭐️⭐️⭐️⭐️

Lovely friendly service and food was fantastic.

Fantastic fresh hot food make with love looks always amazing and tasty, waitress so nice and always helpful.. aslo theybhave a nice desserts icecream and more ... Love this place one of my favorite restaurant. Prices friendly to your walet🙂👍

Loved our visit here. The staff are lovely and the food was perfect! Will absolutely be back 😁

Absolutely loved it. The atmosphere was good, the gentleman looking after us was very polite, attentive and more importantly had a great sense of humour. Food was great, some amazing flavours and we all left happy and filled. The soup was amazing, the shashlik outstanding. Can't wait to go back again and try more dishes on the menu. Well done guys

The food looked appetizing and delicious, but unfortunately, it lacked flavor. The steak we ordered was tough and rubbery, making it difficult to enjoy. The service was disappointing, as we constantly had to get up or wave to catch the waiter's attention. On a positive note, the drinks were excellent, and the portion sizes of the food were generous. but overall, the experience was underwhelming. I personally wouldn’t return.

The food tastes good, 𣎴 is as strong as expected, and the green pepper is really spicy. Maybe today is a holiday, and only a few restaurants are open, so this place is considered full. Unfortunately, the service attitude of the restaurant is... . -Cappuccino -Mixed Gill -Moussaka -Lamp Liver #Aberdeen Beach #Cartoos Grill House & Desserts 3-9 Esplanade, Aberdeen AB24 5NS United Kingdom

The food is very delicious, especially the grilled meats. Their shame is the long wait for the food to arrive

The barbecue dishes are good, so they can be cooked immediately.

Delicious food, good service, nicely decorated, the robots are cool. Would definitely come again and recommend it to other people

Really enjoyed our food. Venue was nice, staff lovely. Will go back

Seafood was great. Portions are big, overall good place for food.

The service was superb, and staff, such as Victoria and the manager Aga, are wonderful. They served us well and we're very professional. I will recommend this place to everyone who wants good location, beach front, quality ice cream, and food. Please don't hesitate to come to the Cartoos Grill House & Desserts.

The food is so tasty, scrumptious and delicious, they are very generous with portion sizes. Atmosphere was clean and calm, Customers service was excellent can’t fault it in anyway. This is our 3rd time visiting and every single time we are blown away by the warm welcome we received from the staff and Bella the Robot🤖 👏🏾🫶🏾 Bella get to sing Happy Birthday Song for hubby as well. If you or any family members needs a very nice restaurant for birthdays celebration in Aberdeen Cartoos is the place to go, when you there just let the staff know and Bella the Robot 🤖 would sing a happy birthday day song for you or your love ones. I would definitely recommend Cartoos to anyone looking for a premium place to eat in town.

Fantastic food, great service, bit quiet but was during the afternoon, would highly recommend

Seated quickly and the staff were very attentive and friendly. They are passionate about the food here. Had the large mixed grill for two, and the meat was perfectly seasoned and delicious. Thanks Sadiye for delicious food, The sauces were great. The food here is phenomenal!

Great food and a great price. Will definitely be looking into going back.

The food was absolutely delicious! If my wife and I are in Aberdeen again, we will surely stop there again! Generous portions of delicious food! And the robot are cool too!

We visited Cartoos yesterday to celebrate my mum's birthday and everything was just amazing. The atmosphere was great, we especially loved the Halloween decorations. The staff were super welcoming and just made my mum's day that much more special. It was just brilliant, from the moment we came to the moment we left. Most importantly maybe, the food was just delicious. Not to mention the complimentary lentil soup, just perfect. We can't wait to go back and try the rest of the menu!! Thank you to the great staff and compliments to the chefs!!!

The size of the steak is much smaller rather than when we were at the restaurant. It's still tasty, but this difference between sizes is weird.

First the positives: Were greeted well at the entrance, then allocated a table right away directed by their gimmick "the robot". Were served lentil soup as complementary, decent portion sizes. Now the negatives: Ordered mixed grill that was too salty and average taste, fish plater with bland taste, diet cola with no gas and watery taste (from their dispenser), sticky feel to their tables (seems they never clean their tables for next customer). Kartoos needs to improve to make their customers come back!

We were looking for somewhere to eat after the cinema and found this place, we had complimentary lentil soup which was lovely, I had mussels and hubby had garlic mushrooms for a starter (really generous portion size and both were delicious, we then opted for the seafood platter for 2 which again was cooked to perfection and very generous portions, service was friendly and faultless and cost around £60 with drinks, one small fault would be the lack of cutlery and perhaps a discard plate for shellfish but not a big deal, would definitely recommend and will certainly eat here again

After walking out a certain place near Cartoos. Walked into Cartoos and came across a polite member of staff that opened the door for me and my partner. This gentleman was polite and friendly. Taken to our seat by a robot and was given time to look at menu. The staff was so polite and the food was just simply amazing. The complimentary soup, which was spiced lentil was just perfect- wanted more 😁 The service and food was just amazing quality espeasically for the price. Certainly will be back here. Keep up the good work everyone.

What a place 👍. Food amazing, service amazing and staff very friendly, attention to detail. We will definitely be back. When is Inverness getting a cartoos 😁?

Had a great time at Cartoos. Went for the cat robots but really enjoyed the food too.

AMAZING 👏 VIEWS FOOD 👏 STAFF ROBOTS 🤖 WHICH SERVE FOOD 😋 THAT WAS THE BOMB 💣 AND IT TALKS 👄 FOOD PRICES AFFORDABLE RICH GENEROUS 😇 PORTIONS GOOD AMBIENCE SERVICE WITH A SMILE ATTENTIVE TO DETAIL IN EVERY WHICH WAY.

The atmosphere was nice but what I loved most was the service and the music.

Great food at reasonable prices 👌 the staff were very welcoming and made our experience enjoyable.

The food was amazing,service excellent, Thank you for everything .

Really lovely food and lots of choice. Suited kids and adults. Will definitely be back

Absolutely loved the food and service here. Underestimated the size of their towered burger and we were so much in trouble with it. Nicest burger we had here in the Scotland. We had no idea this was all halal. Will definitely visit all the time

Had a fantastic dinner here tonight, very friendly and helpful team - delicious food, portions are enormous though.

Ordered the fish and chips it was very nice. P.s. All the food is Halal

Food was worst, I got food poisoning. I ordered Lamb and Prawns.

Robots served me . Lot’s of plants

Not impressed at all. Did not have what we wished to order. Order was wrong and drinks took a long time to be served to our table. We won’t be back.

Stupid wait to be served, particularly seeing we were the only people there ( apart from the guy smoking the shisha pipe), £12 for a single scoop of average ice cream, then 20 min wait for 2 lattes, one of which was luke warm at best, and neither of which tasted much beyond a warm coffee milkshake. Really poor service, over priced, and what's the point of banning smoking/ vaping when there's a rather obnoxious man blowing clouds of pipe smoke at you every 45 seconds. Really wish we hadn't bothered, highly disappointing, just glad we didn't eat there. It's a bit sad really, it's nicely set out, in a prime location, yet was dead as a door nail when we went in ( 2pm ish on a Saturday).. I fully understand why though. Avoid if you like hot drinks/ coffee flavoured coffee.

Excellent experience 👏 Food very tasty Good service We will be back.

Firstly, I thank Mohsen very much for his dedication to our service. The food was beautiful and the quantities were plentiful. We ordered an excellent mixed grill, as well as a very good mixed fish.

Excellent meals, great service team, was the 2nd time and will be back again. Highly recommended. Prices are affordable, very fresh ingredients

Food,ambience and servicewas excellent. Amazing service and very friendly service

It was an improtu hang-out with friends and it turned out to be amazing. Dipo, the who served us was fun to meet . His guidance in choosing the meal gave us a sweet experience. Great job

Really great experience, dipo was an amazing customer rep, if you ever visit request his service 🫶🤩 totally enjoyed the service.

Nice on the beach. Delicious mixed grill meal.

The meals were very good, the service was great, I highly recommend it I will come back there for sure

Is decent food with lots of great options. With good portion sizes. Service is OK

Very slow service, we waited for 4 mojitos and shisha 40 minutes

For mojito we was waiting more then 30 minutes, for shisha around 1h and looks like waiters just forgot about us because it wasn’t busy at all

Lovely place, lovely food. Must try

Waited for ever for coffee … and it wasn’t worth the wait…

Turkish grills have always had a good reputation but this restaurant is exceptional the food and service by moshin is very good it also has its own dedicated ice cream bar and coffee shop next to the espanlade of the Aberdeen coast line ... this is one not to miss out on if you're in the area . Mark

This was my first visit although hubby and the kids have been before. We all really enjoyed our meal, the helpings were large, the food was tasty and we all said we would definitely visit again. The staff were all really friendly and attentive. The robots were a cool touch.

Food was fantastic and the staff was really good and friendly as well.

The best food I've ever eaten, with really good service and there is a chance for them to give you out free food for tests!

Great weekend afternoon outing. The service and staff were friendly. Very very child friendly. What’s with the free soup. It was lovely my granddaughter hoovered it up. Robot service was a winner for our party. The food was tasty and surprising . Lamb liver delicious. Portions were on the large side. No complaints are all. Recommend if you are hungry . Prices good for quality and portion size. Pudding to make little one eyes grow. 👍🏼

Great staff... very professional and attentive. Food also good.... but the environment and the staff make this place what it is... only the location let's it down. If more central would be a lot busier

Went there today to celebrate my son's birthday. We ordered our food and got complimentary soup that my son fell in love, lentil soup is now his favourite! Hopefully I can cook something similar at home 🤣 when the staff found out it's his birthday they organised a surprise with a waffle and a candle 🥰 there was extra dry ice for a show that my child was very amused with! Amazing stuff, friendly atmosphere! Highly recommend it to everyone! Thank you guys for making my boy's day extra special ❤️

Spur of the moment waln by and went in. Staff were excellent, the sharing for 2 was exceptional with the meat done to perfection with char and seasoning. Will definitely go back

Their ice cream is horrible, even though the price is high. The gives less amount as well. They have ruined my sunny weekend today.

Came here for dinner during work trip to Aberdeen. Glad I didn’t read the reviews beforehand - we had a really good experience. Food was lovely, the service was excellent, really enjoyed the robots and loved the huge ice cream sundaes. I would absolutely come back if ever in Aberdeen, and encourage people to give it a try

My girlfriends and I went here for drinks on Friday. We were served by the lovely Dapo who treated us so well. Very lovely ambience and great music. Would definitely recommend for a fun evening out. Dapo is a star ⭐️!

We booked a table at 20:20 on Friday Evening, the server provided us with all our requests,was very supportive, polite and eventually made a really good quality shisha for us,food and atmosphere were good as well!

Very good food and staff. We celebrated our birthdays today and everything was amazing. Our friends were delighted with the Cartoo's menu and food's quality and amount. Good prices for the best of the quality. ***** 5 lamp chops - never seen in any restaurant served before !!!!!! ***** Local very good heated and good music also. It's our favourite restaurant now !! Highly recommended !!!

Decor - there may be too much of everything a mix of colours , Service - hard to communicate with one gentleman who clearly doesn't know what's in the 'kitchen' .... didn't know what "bread" was 😏. Food very good - soup of the day excellent Hamburger large and juicy meat the downside is the cold roll :(

2 bottles of Stella, 0.3 for £10, rip off.

My family came to Cartoos for a birthday hang out. We casually mentioned that it was my brother’s birthday, and we made our order. Just when we were about to leave, they surprised us with a birthday cake and they sang a birthday song for my brother. We were so excited and surprised, such efforts can only make us feel loved as a customer. Their customer service is exceptionally amazing, top tier, nothing we’ve ever seen before. The ambience is so therapeutic, and we will love to come back again. I recommend their services, they are great at what they do. Bella sang so well.

This was an amazing restaurant. The meals were tasty and lovely 100% Customer service was a 10/10 I went with my boyfriend on his birthday and they gave us a free desert of chocolate waffles, beautifully decorated with a candle and the team sang for us. It was so wholesome. It’s good for family as well. Beautiful ambience!!!!! Such an amazing time. I really didn’t want to leave!

Stopped for lunch and really enjoyed the food which was cooked perfectly with great flavours. Polite helpful staff and a great location. Highly recommended.

I was in to enjoy a coffee and a cigarette on the outside seating area with my wife as we have done many times before. When I arrived, I went inside to place our order and asked if it's still OK to smoke on the outside seating area, (just in case something changed) to which I was told "yes that's fine". While waiting for our coffee's we spotted a "No Smoking" sign that wasn't there on previous visits, and asked the waiter (again) if he was sure it was OK to smoke there (while pointing at the sign) and again we were told "yes no problem, people smoke here all the time. I'll remove those no smoking signs in a minute." In the meantime, a table of 3 (all adults) came in and sat down next to us. When I realised they were having food, we moved to a different table further away so that the smoke wouldn't disturb them (as much). Our coffees arrived, and as soon as we lighted up our cigarettes, the table of 3 shouted at us. "Excuse me, do you mind not smoking here?" (While pointing at the no smoking sign), to which we replied that we we're aware of the sign and had asked the waiters twice if we could smoke there and given the go-ahead hence why we we're doing it. The waiter came back, and they told him to cancel their order as they wouldn't be eating in a place where people could smoke. On hearing this, I said we would leave as we we're only having coffee's and asked for a couple of takeaway cups so that we could go. Now, although I understand it's not pleasant to have a meal while someone is smoking next to you, all this could've been avoided if we we're told at the start that smoking wasn't allowed anymore and we would've gone somewhere else. If it is allowed, then tables that are in for a meal should only be allowed to sit on the inside of the restaurant instead of the outside seating area where others are smoking (and yes we were there first). We got the takeaway cups and left without even an apology, and with everyone around us looking at us like we we're criminals. Very embarrassing experience...

We went for dinner on Friday evening and been served by a lovely guy,we got good quality and nicely done shisha,tasty food and just nice atmosphere.

Obviously came on the wrong day. No one seemed to know what they were doing. The meal was possibly the worst I've ever had in a restaurant. Had sympathy for the one waiter with the turban who was running around apologising to everyone for the constant delays and mix ups, as opposed to the manager who simply shrugged his shoulders and mouthed something incoherent.

We came here to celebrate our 6 year old and the whole experience was amazing. The staff were so helpful and went above and beyond to make the experience memorable for us all and we are very thankful. The food tasted divine and the staff were so lovely with the children. Would highly recommend

My new favourite restaurant! We sat in the outdoor bit. Service was incredible, all the staff are so friendly. Food was so delicious! Cannot recommend enough.

Good food and service. However, saddened to experience people smoking indoors despite no smoking signs after staff said it was OK to do so.

Little expensive but very nice coffee and dairy alternatives.

Very lovely food and brilliant for a birthday.

Waiting time for dessert 40 minutes, all 4 items were given separate for 2 people. Tables in patio failthy, toilets failthy, customer service poor, iced latte no idea what it was, pancakes not bad. Average very poor! Will defo not be back...

Awful restaurant. We ordered two burgers and they were definitely Birds Eye’s burgers straight out the freezer. Feel absolutely rotten after eating them, never mind paying £16.50 for each one. Service was also terrible, my coke took so long to reach my table from the bar the ice in my glass had completely melted. The server offered us complementary lentil soup then forgot to give us it, alongside forgetting we ordered a milkshake. The robots sitting people down are a gimmick to hide how horrific the place is but at least they are polite. Avoid at all costs.

Food is fine. Location is nice. Decor is cool. Overall a great experience. Lot of cool Instagram-able corners. Staffs are friendly.

So disappointed with the poor service ,no one knew what they were doing got served main before starter,then received heated up main which was warm and dried up ,requested fresh so another long wait,chips were nice with first lot of food but not with fresh reordered food,(the food was just ok) Paying the bill,,,,a joke! They had mixed up tables ,which happened on our previous visit too,so given wrong bill for £25 more than ours so I was left to hang around until they decided what to do,around 10 minutes!in that time asked by atleast 4 waiters if they could help me,eventually I was informed that the mix up had left them short and my bill had been paid by others and they had gone,so I then was presented with correct amount ie my bill,on commenting about service was told new staff need training ,alas I read on trip advisor that was an excuse a few weeks back too,,totally spoiled our lunch which was meant to be a birthday treat,will not return,wished we had kept to the Turkish kitchen next door,which never lets us down.

Food was lovely, pity my main meal came before my starter