Carluccio's - South Kensington in Kensington and Chelsea

Deeply unpleasant rude waiter made my experience Horrible one. There is absolutely no need for sullen behaviour like this towards customers. And he kept hassling me about when my friends were coming The place was half empty but he wanted to put me at another table Won't be going there again

I was at this restaurant two years ago and the waiter (young small guy with accent) asked me three times why I wanted to have the service charge removed. Ruined the whole meal. We were not treated kindly when we left. I told the waiter to just remove it when I ask and he said 'dont be so condescending'. Two years later I still remember this well.

Verrry average food. This used to be a good place for food a couple of years ago. I’d rather avoid now

Overall experience is great, i love this platter ♥️

Appalling service and attitude from Bekim, the store manager.

Best place for a brittish breakfast.

El servicio atroz y la actitud desdeñosa del gerente de la tienda en la sucursal de South Kensington me han convencido de no volver a poner un pie en un Carluccio's.

Very welcoming staff and excellent food.

Gorgeous food. Fun and lovely waiting staff. Very reasonable for amount of food. Quick service even though they were super busy. Will definitely return

The main reason I came here (Google reviews) was to provide a comment on the service. Picture the scene. A storm blowing outside. Saturday November 23 lunchtime, South Kensington. Seemingly half the population of London plus tourists have descended on this locale. We, a group of 3, pick Carluccios. In fact, we’re happy to find a brand we love. We arrive and there is already 5 waiting to be seated. We are greeted by the front of house lady and told ten to fifteen minutes wait. We wait and make the best use of the small space as the little bar seating area is already occupied. We do eventually get seated, have a great meal (to name a few dishes. Mushroom soup, bread selection, Calamari, sharing board, beef ragu), but there was one element that really shone that was obvious. The service shone. The attentive front of house. The waitress taking our order without fuss and getting it 100% right. The barman, despite the busy restaurant, glancing across to see if anything else was needed. Only a nod was needed for him to dance across, take my additional order and then the for order to arrive in a timely manner. It struck me that all the restaurant staff were working well as a team that made the difference here.

Very bad experience, initially helped well. After that the food was very disappointing which was a shame. When we wanted to pay, they made us wait 45 minutes even though we asked several times.

Nos encanta este restaurante y siempre visitamos para un buen almuerzo alegre después de una visita al Royal Marsden. Gran comida y servicio y el restaurante está lleno de ambiente.

Tasty pasta. Good non meat options. Handy for Museum visits. Opposite other side of Tube Station

Eaten here a few times when we are in london. The staff are so attentive and friendly the foods always great

Gran personal y un gran gerente en Sandra. La comida era sabrosa y la caña rápidamente. Un buen ambiente y acogiendo a todo tipo de personas Auténtica cocina italiana y una gran selección de bebidas para acompañar su comida recomendaría este restaurante.

Party of 6 adults, 2 kids and 1 baby Staff was very accommodating!

Great breakfast, good service, nice interior

Not the nicest place, but delicious breakfast.

The food is really the star here. Not a fan of the layout of this particularly branch as it felt like we were packed in and the service was very slow on the day that we went for lunch even though it wasn't particularly busy. However the service was friendly overall. The food remains the star though, absolutely love the mushroom pasta and arancini.

Excellent service here, good food at reasonable price, the Italian waiter Fabrizio already give us valuable advice, and the manager too, and the Greek waIter..

Always enjoy stopping by at this Carluccio's.

We had a good experience. The service was really good as well as the atmosphere. The food was good but could have been better, particularly for the chicken dish we had.

Very good food with excellent service

Lively atmosphere and attentive service all good. Mushroom soup 🍲 was exceptional and recommended by a regular customer on the next table Signature pasta dish photographed was good but not amazing and according to our new friend has had pride of place ever since carluccios opened! She also commented that her ravioli had an excess of sage seasoning We finished with substandard cannoli which tasted as though kept in the fridge for weeks 😬

Had a nice steak cooked perfectly and the service from Claire the waitress was superb capped off a nice afternoon out after taking the family to the natural history museum

Muy bonito lugar cerca del transporte público. Y el personal fantástico, eran agradables y muy serviciales. La comida era buena también. Todos disfrutamos mucho de nuestro tiempo aquí.

The vibes is very nice, try to order Chocolate Bread & Butter Pudding is very delicious Also service was great even in weekend with a lot of customers BR

The food was good, nice atmosphere for a meal. We had Italian food that tasted authentic and wholesome. We tried mushroom risotto and spinach and ricotta ravioli. The ravioli was better. Good for a meal outside, fairly priced and does the job.

Great food. Had a separate GF menu for my celiac husband. Service was friendly and efficient. Had the best coffee in 4 days being in London. Would definitely go again if we're nearby.

Four of us went for lunch for my sisters birthday, the tables were very squashed together and people were squeezing past us to get through, we were practically back to back with the table behind us. My partner had a lovely caramel latte and the Penne Giardiniera was tasty. Two of us ordered the seafood linguine which was very bland and disappointing. The meals also took an hour to arrive despite questioning the staff on the waiting time, who made us feel like a nuisance. My sister used to love this restaurant but we will not be returning to the South Kensington restaurant in the future.

Muy decepcionante, solía ser bueno, pero en esta ocasión nos decepcionó. Larga espera para los entrantes, Bruschetta estaba empapada y no muy sabrosa. Mains, Papardelle tenía unas cuantas aceitunas, pero carecía por completo de salsa ragu notable.

Weird intrusive service with a lot of pushy exhortations to order things we'd already said we didn't want. Food as reliable as ever.

Food was delicious, nice staff, would definitely recommend

Was served by Bekim this evening he was so lovely and kept us laughing all evening. He made it a memorable meal for sure

Unfortunately not a great experience this evening for dinner. Attended with a friend. I ordered the duck confit which came out extremely overcooked to the point the it was not edible. I didn’t want to make a fuss but the waiter noticed I wasn’t eating it and he offered to replace it. My friend finished his meal long before my prawns replacement arrived. They were ok, also over done but at least edible. Was amazed to see nothing complimentary on the bill and the service added in full. Definitely not a £75 meal had here. Disappointing. The manager should have halved the bill if not waived it, given the errors and the fact his guests were unable to have dinner together. Update - following Carluccios response, u sent multiple emails as per their request, all of which were ignored! This false customer service is disappointing and the subsequent negative review highlight that they don’t take customers seriously.

We are coming here all the time, food is amazing and service is great! Shoutout to Bekim who looked after us yesterday for dinner! We came for breakfast as well and love it! Thank you chef!

We had breakfast at this carluccios and we were very happy with the food and the whole experience in general. Strongly recommend it.

The food was tasty but the portions seemed really small. I guess the prices were reasonable for rhe centre of London. The waitress did accidently spill all our drinks accross the table and all over my daughter but she apologised and did offer a small discount. Young children get the choice of a 3 course meal for £8.50 which I thought was fab. However, our youngest daughter had the lasagne from that menu and I had the lasagne from the adult menu. I was disappointed to see that the child's portion looked identical to the adult yet the adults price was double and didn't come with anything else, unlike the child's 3 courses. Still, this place found a table for our large group of 7 at the peak of lunch time so we were just happy to find a place that could accommodate us all with no pre booking and the food was tasty enough. It was a busy, lively atmosphere. Our bill was around £140 for one main meal each and 2 drinks so I'm not complaining.

The quality of the food was disappointing. We had tuna tartare, which was very rich, squid rings, which didn't really taste fresh and were in the deep fryer for far too long. For a main course, seafood linguine, the mussels were cold. The pasta was supposed to be served with a crab/chilli sauce, but the pasta was heavily flavored and the dish was not very seasoned. This was compounded by the extreme noise in the restaurant. We remember Carluccio's much better, maybe the chef had a bad day. In any case, we wouldn't come here again.

Great food. The waiter was okay but seemed like she didn't want to be there. Still, the place is a good choice for a meal. I am visiting the place twice a week with co-workers.

I have a regard for Carluccio’s generally and this was the first time we’d been into the South Kensington branch. We ordered focaccia and mixed olives to start, followed by seafood linguine and a vegan version of spaghetti puttanesca. The bread and olives arrived quite quickly and were very good. Two minutes after receiving these the waiter arrived with our main courses. I said that we were still eating our starters so could he take them back, which he did. Five minutes later another waiter brought our main courses back. We were still eating our starters so I asked him to take them away again. By the time we’d finished our starters and asked them to bring our main courses they were really quite dried up, obviously having been kept warm for the duration. The waiters were friendly and efficient but the kitchen really need to get their orders sorted out.

Great Italian food, definitely recommended compared to bad ones like Bella Italia (avoid them).

Great for food for all appetites

I recently ordered a seafood linguine dish that was unfortunately full of mussels containing sea sand or small stones, which made it unpleasant to chew. Even after requesting a new plate, the problem persisted, and I ended up not eating. I just paid for my meal and left, disappointed

Nice service and nice atmosphere. Restaurant almost full on a Thursday evening. Food good.

I had to leave after ordering and they hadn’t charged me anything . Staff is nice and professional, food is spot on(tried it before this visit)

Food is great, kids happy, but a bit expensive for this type of offering really

A nice and popular Italian restaurant very close to South Kensington underground station so convenient for the museums. Varied menu and nicely cooked.

Had a great time! Really lovely staff and absolutely amazing food! Really enjoyed the penne giardiniera and definitely would recommend!

Would not recommend. Food-wise, nothing to shout about. The chicken milanese was underseasoned, grilled tomatoes were undercooked and still hard. The focaccia bread had a weird uncooked texture and was drenched in olive oil. Only the mushroom risotto was good. Terrible service. Waiter missed our order and did not apologise when he came 20 mins later to retake the order. While the risotto was good, I was not asked if I wanted parmesan cheese on it, while the table next to us was offered that with the exact same risotto dish. Disappointed.

I ordered scrambled eggs, smoked salmon, mushrooms and Avocado. The Eggs were overcooked. The smoked salmon was cooked in the eggs. Dreadful. This concoction was served on the toast which made the toast mushy. The Avocado had so much chopped onion included that I could not eat it. Scrambled eggs a really simple to get right. Smoked salmon ought not to be cooked with the eggs. A simple serving of avocado without any extra inclusions is so much fresher and delicious. Lastly, serve the toast on the side. Soggy toast is disgusting. Get the basic right.

Came on my own for a quick coffee and croissant. The croissant was hard, and when I kindly asked the waitress whether these were freshly baked and if I could get another one, she replied quite rudely ‘oh they are all the same!” A “sorry,let me give you another one” would have been welcome. Looks like the staff needs some training in handling customers complaints.

Tesco cherry tomatoes forever!!! Soft and tasteless pasta!! Pesto aldi? Perfect lunch for a hospital canteen 🤮

The "signature" breakfast was very disappointing, it used to be much better in the past. Mushrooms were insipid, and the bread tasteless. Looked like a bad English breakfast without beans

Très bonne adresse, à proximité du muséum et surtout en retrait des restaurants bondés !!! Accueil chaleureux service rapide Merci

02/07/2024 Arrived at 15.56 food was served at 16.55. Ordered Seabass and Burger with a Prawn Starter. After a long wait, we were informed that they had just served the last Seabass, so had the option of Tuner and another fish. Reluctantly Tuner was decided. After waiting in a relatively empty restaurant for an absolute age, we managed to get someone's attention, informing them that we've been here for an hour (by this time my family member had grabbed her bag stood up and told me lets go to McDonald's) I was too hungry to find another eatery so i persuaded her to stay. When the food eventually arrived it was the smallest portions we'd ever seen. Tuner came with 3 Broccoli Florets and Salsa. I felt so bad at the sight of the portion I emptied some of my cold fries onto the plate. Well, my Burger was not much bigger than a child's Happy Meal, this was accompanied by a small portion of cold fries and the smallest dollop of Ketchup you've ever seen. On the whole, the food was EXTREMELY BLAND (so McDonald's certainly would have been the better choice in this case) no garlic or spices seem to have been used on either of the dishes. The server went on about how annoying it is when people ask for burgers to be cooked to their specifications, and that burgers are not just Beef, they were mixed with other meats, so goodness only knows what was in-between the 2 buns that I forced down because i was so hungry. Needless to say, we both left quite a bit on our plates. At the door we were ushered out with a pleasant "Thank you, see you again" to which my family member retorted "You definitely won't see me again". I went home and fed my stomach which was desperately craving some food with flavour! Sadly, we forgot to take pictures. What has happened to CARLUCCIO'S...????

Great scramble egg - nice staff, feels clean and tidy so will be back. Thank you

It's okay nothing special, nice but boring

I’ve visited this branch a few times now and the food and service is always spot on! There’s an amazing choice of dishes, so whatever you like there’ll be something for you and the drinks are good too! The food is fresh, really tasty and reasonably priced. The portion sizes are perfect. The tuna abruzzese is particularly good! My local branch closed a few years ago, so I love to pop into the Kensington one whenever I’m in London 😊

I really wanted to love this place specially with the nice service but the food tasted so bad. It was dry and had no flavor we went twice since there was a 50 percent off coupon still absolutely no flavor!

Friendly staff, great food, light and airy restaurant despite being on a really busy road.

Initially ordered from the £6 takeaway box. It took a while to be made considering they're only putting pre-made pasta in the boxes, and whilst I sat outside to eat, one of the staff members pressured me and my friend to leave to make space for other customers, even though we were still eating.

We ordered carbonara and pappardelle braised beef ragu. Both came cold, dry and with barely any meat in it. Small portions and didn’t taste good. Very wobbly table, they forgot about our waters. Waitress- tall, nicely dressed lady but complaining about being understaffed and a bit rude. We also ordered aperol spritz that came not very carbonated- with no “bubbles” due to air exposure. We paid £56 with 12% of service charge for poor quality one. They used to be really good- I don’t know what happened to them. I don’t usually post any comments but I’m so disappointed I had to post one. I regret visiting this restaurant- not worth the money unfortunately.

Pasta portions way too small and overpriced. Service average. Left feeling hungry and a bit ripped off.

Lovely location and large windows, unfortunately it took a while for our order to be taken. Waiter forgot to bring our water for a long time until we asked again. My starter never came even though my friends one did, my friend’s burger was dry but my seafood pasta was lovely. On top of this a 12.5% service charge was added even though the experience was not good. I suggest trying other branches first as the one in Portsmouth is much better.

Service food and cost were just right

Overpriced for the quality of the food. Tuna main course was tiny, there was no fries for the burger so roast potatoes were offered as an alternative (only informed just before the food was about to be served so just went with it). Tiramisu was nice. Seated next to the drinks preparation area and the manager was very very unpleasant to some of the staff. We did book a table last minute but got the distinct impression we were not wanted.

The food was delicious.Melina the manager was so nice and helpful.Thank you so much for your service

Usual good experience in Carluccios. Food, service and atmosphere very pleasant although you do have to pick your times as it can get very crowded. Highly recommended.

OK but not the best Carluccio's we have visited. Slow service, there appeared to be some kind of staffing issue

Reasonable prices and food is great. Confit duck is excellent, melt in my mouth.. Expresso Martini in Tequila is excellent.

Fantastic food with excellent customer service.

Delicious food ,best italian food in South kensington , staff was very helpfull Definitely i will come back

Best services 👌 delicous food 😋

Great meal , very well priced. Staff all very attentive, defo recommended if your in that part of town.

Adorable breakfast ,very good service worth it for the price ,our server Klea was so helpfull, can't wait to be back :)

One of the best restaurants in the area with delicious pasta dishes and 5 star service. 🌟

Delicious eggs Benedict and amazing coffee

There is efficiency and then there is a less than half empty restaurant where the staff whip your plates away at the moment you pop the last mouthful into your mouth. Disappointed really. Why can’t staff allow you to enjoy the food(good enough) and take your time.. not at all busy here .

fast food. nice place . price and quality according. looking at the invoice you can be wrong.

Oh dear. Oh dear. Oh dear. The food was shockingly terrible to the point where it was comical. How can you mess up spinach and ricotta ravioli?? The filling was cold and the sage butter had amalgamated into a thick slurry. But the highlight was "the special" - courgette pasta. We stared in horror at this plate of mushy warm courgette surrounded by giant bland penne. Extremely disappointing.

The food was incredible[except from the egg],the service had all we needed and it was a very cheerful cafe.

Went for an anniversary dinner here with my girlfriend. Waste of money. Food was OK i guess, not enough vegetarian options. Service was horrendous. Getting weird looks from every single member of staff since sitting down. Initially thought it might be because we look young and ordered cocktails but we had our IDs out as they bought them and they didn't ask to see them. Waitress was rude and blunt. Also horribly overpriced. Added a 12.5% service charge and didn't give us a chance to change it. Took a horribly overpriced dinner and made it outrageous. Just make pasta at home next time.

Poor food unfortunately. I had a burger and it was dry and not really nice. Not really at the standard expected for such a large chain.

Decent food. Expensive for basic Italian

Breakfast brunch here on a late Saturday morning.

It was an enjoyable meal after our long museum visits. The menu has classic Italian flavors and the price performance is quite good. Especially the kids menu is filling and has plenty of options. I must also mention the friendly service.

Visited, before going to the office. Was served by Natalia, and she explained about the gluten-free menu, which I need. Lovely girl, always happy to help, with great knowledge of gluten-free options. Highly recommend it and will return myself soon.

Really nice place to catch up with friends and have some breakfast. The pastries were not my favourite but that's just me. Coffee was lovely.

Nice atmosphere, average value, ok food! Nothing extraordinary, but good!

Natalia as always has been a grate person to communicate, she gives a grate service. I think you are lucky to have her in your branch. Her sense of humor is very refreshing.

Celebrated my husband’s 30th birthday with a big group back in March. The whole thing was a surprise and the team here were brilliant - we pre-ordered food and they were really speedy with email communication and confirming they had all they needed. On the day they were very welcoming and attentive - Evan was our main waiter and he was brilliant. They were very kind and also gifted my husband a drink in lieu of dessert. Thank you again! Organising a big group can be stressful but I would highly recommend this place.

Yesterday I went for lunch to Carluccios. My experience was outstanding. A lovely lady at the door "Vicky" was super attentive of us. She walked us to our table and gave us conversation, she made us laugh big time. She also came a couple of times to check we were enjoying everything. Our waitress was great, sorry I didn't catch your name. Food was nice and atmosphere very charming. When ordering I let our waitress know about a food allergy and the manager in charge "Beckim" took care of everything, he was really nice and genuine. I'm definitely going back soon. Thanks for such a great experience!

Really good food and service. Special shout out to the lovely Sandra, who took good care of us!

Excellent food, atmosphere and service.

Waited far too long to be served by staff members whose customer service skills were non existent. Indifferent. Bored

The shop is near the station, open morning - evening. Clean shop, comfortable seating, impressive service. The food is delicious. It's an impressive breakfast. I like sautéed mushrooms that are fragrant but not too oily. Personally, I like this. Taste 🌟🌟🌟 Quality 🌟🌟🌟🌟 Service 🌟🌟🌟🌟 Cleanliness 🌟🌟🌟🌟 Convenience 🌟🌟🌟🌟 Price 🌟🌟🌟🌟 * ***Foreign food cannot accurately describe the true taste of the original. Stars are given based on the approximate standards of that country. Ask for an honest review about whether you like or dislike the place. What are the services and other things like? As actually received. Hope the review is helpful. To the people who come to taste and have experiences together. May you be happy with eating as well. 😊😊😊

We enjoyed every single bite in this perfect, cosy and elegant restaurant. Great chef and amazing experience! I loved the food that much, that I bought some pesto and raw pasta for home. Thank you!

Very attentive and accommodating staff, worth a visit.

Came for a work meeting and a coffee - decent coffee and good location but the waitress who came to our table so we could pay our bill made absolutely unacceptable homophobic comments (completely unprompted) on the state of the world and how "values are going out the window" as now "even gay people can marry". Avoid at all costs and please train your staff to be respectful of others.