Caffè Nero in Leeds

Barista suggested honeycomb syrup in my latte, she was wrong, very grateful.

Nice inside and outside sitting area. I had the best iced flat white here.

The staff are inconsistent here, I'm sick of getting to work with half a cup of froth. It costs £4.50 a drink here roughly and half of it is air. There are some staff who make the drinks properly though. Probably because it's busy and they aren't putting the effort into each drink and just trying to get the queue down during the morning rush

Friendly baristas who serve good coffee. Clean environment.

Absolutely useless. Always closed. And closes stupid times. Opens too late for a morning aswell. To say you’re next to a hospital. You d think they d be open normal times. But unfortunately no.

Dealt with an extremely rude and abusive manager who shouted at me in the middle of the establishment, humiliating me in front of customers when I did nothing to do deserve such treatment. I ordered a drink and sat at a table shortly before I had to run to the loo. I informed a staff at bar (who turned out to be the manager) that I had to visit the restroom and asked that my table not be cleared (which had my full cup of tea and a box of cakes I had bought elsewhere). I went ahead to the toilet to return to an empty table. I asked the same staff if my stuff was kept aside. She appeared pissed and proceeded to walk out of her counter to approach a male staff about the table he cleared. The staff had informed her that my box of cakes were in the bin and she looked at them and asked that he took them out for me to hand them to me. I was appalled that she was thought it was okay for me to be handed back food that had been in the bin. I asked her if she thought it was okay for me to be eating cake from the bin. She then raised her hands up and shouted at me in front of many customers, saying "What? Do you expect me to go get you a cake?" Not only was she not empathetic towards the situation, she was incredibly arrogant and aggressive. I was so shocked by her behaviour that I had to ask her to calm down before she further lashed out at me saying "Am I supposed to stand there at your table to watch your drink?" and "Do you see that the queue of customers?". She did all these while a queue of customers watched on. By this time, I was completely in shock at her abusive behaviour and approached the male staff instead, asking if I could speak with the manager. He told me she was the manager and that the (lovely and polite) staff who had served me initially had gone home, so having no other choice, I waited for the queue to get settled before I approached the manager, explaining to her that I do not appreciate being shouted at. I had recorded the exchange to protect myself from any further abuse by her and informed her so. She was extremely hostile and threatened me with the police. I very gently informed her that she was free to call the police if she wished, before I went on to explain the situation. She interrupted me throughout as I explained that I did not expect her to watch my table as she had taunted me for, but that I had only asked that my table not be cleared as I needed to visit the toilet. Beyond the lack of basic courtesy in letting me finishing talking, she also sarcastically asked me if "we were having a dialogue or if I was talking to myself". She then went on to taunt me about how "I wasn't allowed to bring my own food", accusing me of consuming outside food that I clearly had not. My cakes were in a box, never opened, let alone consumed in the cafe. I had to repeat three times that I didn't want to stay in the store and that I just want to be compensated for my loss and wanted to leave. She wanted to know what cake I had brought in and I told her I had a carrot cake and two brownies in the box. She was not convinced and thought I was lying, and humiliated me further by wanting to pull it out the bin to look at its contents, to which I said she could go ahead and check for herself. She confirmed I indeed had what I said I had in the box before she asked if I was okay having a carrot cake and two brownies, but changed her mind and said she would call her area manager. After waiting awhile, she came back offering me 1 cake, 1 takeaway drink, and 1 fully-stamped card. For a manager, she lacks professionalism, has failed in her conduct, and is not fit to be operating as one. Being non-empathetic towards the situation is one thing, but being arrogant and abusive is a whole other. Completely disgusting!

Nice atmosphere. Friendly staff and good food and drinks.

Good location and view for meeting friends and work

Lovely place to have coffee with delicious cheesecake.,

Among the fav's places to sit n work while having coffee

Caffè Nero's coffee is pretty good - it's got a nice taste and the quality is usually up to par. But, the pastries can be a bit hit or miss in terms of freshness. As for the staff, they're mostly okay, but there's one female who doesn't come off as very friendly, which can be a bit off-putting.

This is a lovely spot for sitting and reading, working or just enjoying coffee. In the middle of the city but feels tucked away. I didn't particularly enjoy the caramel latte I was served but I think that's just preference, I should have gone with my usual coffee... turns out I don't like syrupy additions.

Served today by a lovely and thoughtful young man (member of staff), very polite and friendly, thank you.

Usually busy due to the location but great coffee and atmosphere x

Great service Plenty of spaces to sit and food good.

A couple times I’ve been at 6.50 or 6.55 and they have already closed and left. Like today. But online it says open til 7pm

Pretty much all of my Caffè Nero reviews involve me complaining about everything, this particular location is the exception. The staff are amazing, friendly, accommodating and recommend some great tweaks to menu drinks (the Mango & Passion Fruit Fruit Booster but with cream so it's like a liquid Solero is genius), the ambience is nice, it's clean (a rarity for Nero in Leeds) and is just a generally nice place to be. Thanks!

Lovely coffee shop. Decent size, and very close to the medical school (approximately a 5 minute walk). Great, friendly staff, and relatively quick service. Although, it can get quite busy at times, due to the sheer number of students visiting.

Tried the pistachio iced coffee and enjoyed it. Coffee at Nero is the best among all coffee chains.

Typical franchise stuff Nothing special. OK for Office working.. £3.50 for coffee is cheaper than renting office space in Leeds for afternoon.

Very nice atmosphere, good customer service. Staff are friendly and attentive.

24.06.2023 830 AM. The girl at the counter appeared to have too much attitude. It may be my mis-perception. But otherwise the staff and the service has always been a 5 star.

This is a great cafe Nero. Lou Lou is a lovely member of staff. Works hard, efficiently and always had a smile. Great customer service from Lou Lou everytime.

Quiet and relaxes placed. No loud music or students. Just what you need ol

Good coffee but sloooooooowww 🙁

Amazing place to study, great coffee and great service- especially Lulu who is just so charismatic and a real asset to the company!

Basic mass-produced food. The chicken and bacon toastie appeared to be filled with baby food. Coffee was okay as were the staff. Comfy seats and a convenient location.

GIVE A RAISE to the female barista (with the long dark blonde hair in a loose ponytail) working this afternoon at 13.30pm for her amazing customer service and compassion to the dazed woman who stumbled over from Leeds General Infirmary. Thank you for your warmth, kindness and truly excellent flat white - and the chocolate. In fact ALL the staff were delightful and friendly here. I hope you fully appreciate your team Caffè Nero.

got a vanilla frappe milkshake, it was absolutely lush and the customer service was amazing!!

Busy cafe. Nero's is my favourite of the big coffee chains.

Weakest wishy washy tea I've ever been served.

My favourite place. Staff are amazing and coffee is great

Nice atmosphere, friendly staff. The kids love stopping here for a hot chocolate on the way into the centre. Plenty of places to sit

Best Nero in town, Staff is super friendly, coffee taste amazing and the place is always clean. Would highly recommend for an afternoon coffee or a study day.

A hint of racism by new staffs? This is a great cafe nero but the new staffs here need training on professional behaviours in F&B businesses. I was waiting at the till to be served after the previous customer left. The barista saw me, we had eye contact, and then ignored me while playing her phone for a good few seconds as I stood opposite her at the till. I waited until she took my order and meanwhile, she was talking to another customer being served by another staff the entire time. Customers are keeping your business alive, please don ignore them. I wonder if there is a hint of racism because I was the only Asian there and being treated in this manner. This happened on the 23rd of Nov 2022, afternoon. This staff was working next to another gentleman on her left. Cafe Nero, there is cameras at the till if u need visual evidence.

Favorite coffee shop in leeds, come here twice a week for a cappuccino with my girlfriend. Also is a great place to study with plenty of space to put down your laptop. Also the entire staff is so friendly and polite.

We really enjoyed the coffee and sandwiches. Lovely atmosphere, calm and pleasant.

Very slow service need more staff when so many students around

Always get my order right. Could do with some of them being a bit less frosty.

مكان جميل ومريح لتناول القهوة والافطار الصباحي في الداخل يكون افضل من الخارج والأسعار ممتازة والموظفين بشوشين جدا

Great quick bite place. Not a lot of gluten and dairy free food options. Iced coffee is good.

Spacious, air conditioned Nero next to Leeds Beckett City centre campus. Friendly, welcoming staff, great coffee and a good selection of cakes and buns. Outside, shady seating area at the front, variety of seating inside, including comfy sofas. Will be back.

Always visited here when at uni or odd times when doing a hospital visit such as today. Well made drinks complimented by very pleasant staff. Consistently a great experience all around!

Staff are friendly, helpful. Great service

Great service but a little on the noisy side.

Toilets were a disgrace .. Coffee was spot on

Euan (not sure if spelled right) and James were brilliant! Super helpful and polite. First time at this cafe shop, and definitely my favourite one from now on!

The guys who made us the drinks were very nice, assisted us with a lovely smile and even when we made a mistake in our order, they were polite to say no problem and made us the drink again! Great customer service, definitely will come again! They were James and Euan, thank you very much guys ☺️

Lovely staff .relaxing atmosphere

Staff lovely , helpful and hard-working. pity they are not appreciated by the public that's goes in as some of them are dam right ignorant and rude !

Lovely staff and great coffee need more parking spaces though Only thing now is it's a bit shabby could do with new chairs etc

nice place to rest & chat, nice coffee too

What a lovely experience in Nero on Calverley st. I was just walking my dog and at some point desperately needed coffee. Not sure if I can bring my dog in. There was a super helpful barista who offered to get and delivered my cortado coconut while I sat outside. Thank you! Really appreciate it. Java 🐶 says Whohohowho! For the cuddle

Nice atmosphere, friendly staff!

I like this coffee chain, and it was many membership discounts and vouchers to make a bit more affordable the quite expensive coffees. This particular chain is a good alternative for university of Leeds staff that would like a coffee away for the students. PS: bring your reusable coffee mug to get a coffee!

A huge thank you to all the lovely staff that took care of me today. My son was in hospital and the team made be feel so welcome when I came in for coffee. I also got a baby chinno for my son and the barrister wrote his name and drew a smily face on the lid. It cheered him up no end and he has stuck it to his bedroom wall! Thanks guys, you totally cheered me up today x

One of my favorite Nero in Leeds. Good location, next to Leeds Uni Cityside student accommodation so every time I go I could see a lot of students with their laptop. It is very spacious with high ceilings so it has wonderful sunshine during good days. Fab staff and tasty coffee. I really enjoy the cozy vibe in the cafe.

Quite busy but lovely layout. Staff fairly friendly (depends on who is there). Lots of students

Friendly staff. Clean, and comfortable seating. Close to the uni buildings. The americano was on point.

1st rate product, 1st rate service!

Our server was a trainee barister, she was so helpful and so friendly. Oh and she makes great hot chocolate too. Thank you 😊

Quite spot and well located. Decor gives a relaxing vibe but as with all coffee shops it's expensive.

I felt uncomfortable, the staff were miserable and everything was expensive.The place was very clean but, no atmosphere whatsoever.

Nice friendly staff. Good food and drink

Good service. Good coffee. Good food. What more do you need.

Tasty coffee experience.. after a long time

The hot chocolate was ok but the cake tasted really weird

Very kind staff, always service with smile and gives the best advice

Safe, secure and social distancing enforced. Staff caring and helpful. You can now sit outside here as well, which is good. Usual Cafe Nero selection. Enjoy and stay safe.

I prefer caffe nero they use better quality coffee beans in comparison to starbucks and costa

I would nt give any . One star only for the cake looking good on display. My son in hospital for few days. I was very tired. Hoped for a coffee and cake. Went in all the way with a mask on right into the queue until was my turn.at that point, took my mask off as I was ordering, and rude lady behind the till says until I dont sit down with my food I have to leave my mask on. Now I ordered ready to pay and sit .this was not table service. I thought what difference does it make in a fraction of a second I'm breathing In the same way in the shop,and not any different to when I order and to have the actual food in my hand and sit. I looked around the cafe and no one had a mask on . Were they breathing any different? Were they breathing from till point to sitting down . The staff I felt pick and choose who to bully on. Scientifically there is no evidence that a mask sheilds and protects. It can can have an effect. What rude person. I rejected and left cafe Nero, an not being insulted and paying . Im exempt anyway due to my health anyway. But still i make effort to do on my behalf. Take my money elsewhere. Wont be going there again.

Lovely staff, safe and well organised.

Well CLEANED coffee shop , Ideal place to get coffee and concentrate on studies

I love this coffee! Nice and quick service, thank you.

The girl behind the counter was terrible. Firstly, she asked me to put a face mask on, once I told her I am exempt she asked me to provide some kind of “exemption card”. I told her you should read the gov guidance before asking for some kind of exemption. Secondly, , she said that “I don’t look like I have a disability”. I provided her with the gov guidance on face coverings to read it. She asked me directly “do you have a disability then?!” People like her shouldn’t work at places like this. The humiliation was terrible!!!! Staff is not fully trained in terms of COVID-19 guidance especially when dealing with disabled customers. I won’t be visiting this place anymore!

Good coffee, and wifi. Quiet first thing so great for meetings

Lovely friendly place for a coffee break.

Friendly staff and great vibe to study

As for coffee, not the best but still not bad. The place is nice and huge. The staff is so friendly. But unfortunately, most of the time is busy.

Large and spacious coffee shop.

Quick service and friendly staff

Good place for relax and drink your preferred coffee.

Nice and clean and lovely staff

طعم القهوه ولا اروع كذلك الحلويات

If you don't mind paying a tenner for a dollop of froth knock yourself out

Always find this branch handy when visiting the University.

Polite staff and handy location

Service is quick, coffee is good.

Frequent visitor to this particular cafe nero as close to work. Staff are lovely, great location and my drinks are always made perfectly.

Staff a bit abrupt, not as friendly as in Sheffield :(

Comfy seating, free wifi and the coffee is alright

Lovely cake and hot chocolate, friendly staff and clean surroundings. Good place for cosy chats with friends.

This coffee shop is next to my son's accomodation halls, so it was a must to try it. We were happy to enjoy coffee, tea and breakfast at this cosy coffee shop with a great selection in their menu. It is a self-service house but everything is really fresh and service was very appropriate. Special note for the eclectic decor and furniture that made for a very cozy ambiance.

Like every chain coffee shop. It perfectly adequate but expensive.

Amazing tasting mushroom and emmental cheese toastie - highly recommend. I haven't come across better toasties and I'm super fussy. Plus great atmosphere here - generally not too loud - peaceful to relax and just take a break from life.

Staff are lovely, nice location and good coffee - fab little place

It depends on the person who makes your coffee. The food tastes bland. I drank raspberry lemonade and it had no flavor whatsoever. If you want raspberry lemonade, buy a liter from aldi, it's better. The only drink I actually like is the passionfruit and mango one.

افض مكان للقهوه اسمه منافس لستار بوكس

Lovely staff and lovelier coffee..especially the Tonic and Espresso one is my fav..

I like Caffè Nero, the shops tend to have a slightly cosier feel than Starbucks or Costa. I would liken them to your favourite family run coffee shop on that little side street in town. Plus they sell their delicious apricot croissants!😋