Caffe Nero in Hillingdon

It was very busy here, to be expected in the arrival terminal. Stopped off for a coffee and muffin, which was pleasant after my journey.

So poor. Understaffed. Stale pastry’s.

Caramel latte was nice. Frappé crème wasn't good..was very bitter. The ploughman sandwich was really bad..was expecting much better given the price. Service was okay but extremely slow. By the time my frappe was made and I was asked to pay, the latte had become cold.

The barista skipped me and called the person behind me to take his order, rude and disrespectful , but the others were nice

He was the first person I met when I arrived in England. The inside of the store is very spacious and reminiscent of a stately and historic library, and it gave us ample rest after arriving at the airport after a long flight from New Zealand. thank you very much.

Amazing to get a Caffè Nero after long flight

They add stuff to your order without asking. Check your receipt.

That has nothing to do with Italian coffee. The sandwiches are also rather special, I have no idea in which country they can call it Morzarella. Doesn't matter. Off we go.

Very good coffee, but arrogant and pushy staff who try to upsell more expensive coffee options.

extremely slow long queues Only 2 staff working

Rating just for the staff who have an incredible level of patience. I couldn’t do it!

Sandwiches were decidedly mid, the service was lame, the atmosphere was fine; it was a bit busy but you can't fault them for that. Marshmallow machine was broken or something so I wasn't allowed Marshmallows. And then I was given a hot chocolate with no whipped cream after asking for whipped cream and Marshmallows.

Service is very poor , No professional behaviour towards customers.They made us to pay 2 times by saying their system is not working even after money deducted 2 times from account.

Staff was friendly, cosy atmosphere, however, the drink I got tasted pretty watered down even after selecting the stronger option. Probably wouldn't buy the same drink again. (Frappe Mocha)

I bought a cup of latte in this cafe and chose a seat. The waiter took away the cup after I finished the latte. However, a woman who claimed to be the manager asked me not to stay here even though I explained that I had already purchased coffee here. When I left, I saw many other people resting in the cafe without coffee cups from this cafe. I don't know if I was treated this way because I am an Asian.

Located inside Heathrow Airport Terminal 2 and is on the right hand side as you leave the arrival hall. We have been here a few times. It’s quite cosy and spacious. Clean and tidy. Great selection of prepared food eg sandwiches, rolls and wraps. A great place for a quick bite especially while waiting for your pick up to arrive. We had coffee and some baked goods. Coffee was fine. Suitable for all age groups. Service was quick and easy. Public toilets are just next door.

Good cafe with wide seating area . Americano was great 👍🏼

Quick serve and staff are friendly

“Cafe Nero” Love the vibe, good food and service. Lots of space to sit and relax. Had wonderful time and food

Excellent coffee and very good varied refreshments. Welcoming and comfy seating.

They were selling bad egg sandwiches, that i got food poisoning from it. Bought it on the 1st of Jan (expiry date on the sandwich package was 2nd of Jan). The first bite tasted bad, then i saw the expiry date, i thought it was still edible. Only later on that day that i found out it was rotten...

Staff are very rude and all standing around chatting instead of serving people.

This place saved everyone’s life. Especially for those who need to catch a midnight flight! Nice service and place to take a rest 🫶🏻🙏

A very good cafe located just outside of the Treaty Centre. Offering a large selection of delicious sandwiches, toasties, wraps, and baps. They have an extensive selection of coffee and tea as well as cold drinks. Cakes, muffins and biscuits to tantalise the sweet tooth.

Overpriced and terrible, unfriendly service, parts of the sitting areas were filthy, spilt drinks on sofas, crumbs and rubbish spotted around, clearly not well managed at all, come on Nero, one expects a bit more than this.

Nice little cafe next to the exit. Good place to meet and to have a chat. Coffee and other beverages are served. Espresso and cappuccino are good as well. If you are lucky, you can buy a nice little cookie and a sandwich. Cold drinks also available. Reasonable prices but don’t forget you are at an international airport. So expect a surcharge. Lines are usually short. So your drinks are ready in time. Good place to refresh and hang out.

Good range of food and drinks. In a convenient location too. Female staff member friendly. Young guy was pushy and unfriendly. Tried to move me on even before I had finished my order.

Great service but price list shown was incorrect despite being digital

What a mess! They are not able to properly indicate queuing area. People skipping queues, no manager to make an order, staff behind the counter attends 5 customers at the same time etc. and selling coffee supposed to be simple …

Not tasty, service is polite but takes too long.

Awful place, the staff were rude, the coffee was awful and I was charged twice.. I realised later that day and when I went back with proof the staff denied it..

This place is very slow. Lots of staff behind and nearly all of them have Trainee baristas on their t shirt. For a very busy airport coffee shop, service needs to be much better.

These people know nothing of attention or service they talk between each other , ignore customers completely,dropping things on the flor and pretend it's nothing, the administrator was flirting with the tall slim girl all the time while I was there. embarrassing....

Is honestly disgusting how the Manager with glasses just give all free things to the people that spoke his leguage

Just got 2 teas and 2 sausage baps. Had to watch the guy behind the counter wipe his nose constantly and touch people's cups/lids 🤢! The baps were awful and the tea was just warm milk. Talking in their own language as well I find extremely rude as the customers don't know what they are saying. Do better! Would not recommend at all. Waste of £14!

Lazy innatentive workers. 6 baristas behind the counter took 10 minutes to serve 1 coffee to a pilot, so I left

Nice cafe Nero food was okay however the young lady was talking in a different language having a conversation with another colleague and proceeded to chuck my food on the counter which was very rude and she didn't even say bye

Relaxed atmosphere. I like that you can see the roasting room and that there's a library

The staff don’t clean the tamper holder before they make for customer

Teach your staff to talk to customer decently.

He saved us! We lost the connection and had to spend the night in T-2. The cashier's attention was friendly. There were many of us who had to spend the night there for reasons of connection and you could buy a coffee or something to eat at any time.

We had a coffee before flying. It was nice.

Grabbed a coffee and a bite before flight, food and drink ok for airport cafe.

Quick service with two counters and was surprised their prices are similar to prices in the city, and they even accepted my three voucher

I ordered an iced cappuccino but got an espresso with milk froth and ice.

Lovely cafe Nero in the airport it has lots of seating and right next to the arrivals area if you are waiting. It serves the usual coffee and snacks with a selection of sandwiches which can be warmed. If you are waiting for arrivals this is an ideal place to wait and have a coffee or a great meeting place.

Remarkably good coffee shop, perfect for waiting for traveling companions.

A wonderful comfy space with plush couches, open light, and soft classical music. Perfect to regather after after a long haul flight. Very kind and friendly staff!

Expensive but it's the only option at night so it's to be expected. Could use more plug sockets to charge phones.

Decent food but a bit pricey. Atmosphere is peaceful and chill and the vibes are good.

Busy but excellent coffee and hot food (try the outstanding bacon roll!)

Really great cofee, better than Starbucks

Should be zero stars. Stood at the till card in hand waiting to order a pistachio latte. Staff stood around yapping to each other totally ignoring my existence, they followed this up, by serving the person in the queue behind me…. Not sure if this was because I’m long haired wearing a leather jacket and jeans but I was the only person there of that description and nobody else got ignored….. Will not be using this coffee shop again and will be throwing a complaint to the main office.

There's not much to say - it's a high volume airport cafe that churns out coffee to ghf masses. If you're hanging out for a coffee, then this place will serve the purpose.

For an airport coffee lounge. It was quite impressive. The coffee was one of the best we've had. This is coming a batista who has worked in the industry. The ambiance was nice with vintage furniture.

Not much food choices but the place was nice and spacious. The guy who served us looked like he had better things to do.

Great place to wait for international arrivals, lots of seating and they offer water refills for free (but maybe need to buy something as well).

I love Cafe Nero and this outlet is outstanding - had a trainee barista this morning who was very polite and efficient. Lovely almond croissant too.

Best coffee options if you are coffee lover..... A coffee chain famous in UK

The location, customer service, and coffee were great, but the salad and bread with sausage were bland, and people who usually eat well-seasoned meals might find it quite unsatisfactory. However, the atmosphere is nice and it makes you feel like you're in Europe, so I personally would like to stop by again for coffee.

Coffe was good only one of the staff was rude she didn’t even say sorry or excuse me,it says please queue both sides and when it was my turn she said I am not serving you! You’re not on my line what’s different ?

The best coffee shop you can find in an airport. Delicious coffee, good food options.

Pretty nice place to spend some time before your flight waiting at terminal 2 Heathrow airport London. They have plenty of options in coffee to choose from. Service is good and the staff is courteous. A cafe that should be on your wish list.

Generally it was an average service that appears stereotypical because there was a difference in the service I received from another staff member this week which was exceptional. He was polite, patient, tolerant, courteous and friendly. I would like to be served by such a one every time I happen to go there, it actually made me relaxed and for some reason I decided to try the fruit cake which was nice 😋

Went to grab a quick coffee very nice

Sat down here to hopefully enjoy at least one item that would be vegan. Wishful thinking. There is not ONE single vegan item within the fridge section other than fruit. Then the Asian man behind the counter told me that I can buy something to drink as if that was meant to be a substitute for eating something. He told me that I couldn't even sit in the cafe unless I purchased something. Not my fault if I WANT to eat in your cafe but you have nothing for a vegan to eat. Absolute joke. Take a step into 2023.

It's my overall favourite coffee shop location of all the Heathrow terminals

Iv been using Costa for years but after a flat white at Nero's I made a switch much nicer by far

Very nice and caring staff. Grab something to drink and wait

Was working in T3 went to get something to eat, I was in a long queue, personally I think there should be a separate que for Heathrow staff as we don't get a long break, the chai latte was watery, disappointing as I didn't have time to take it back !! Spent £+10.50 for 3 items.

The worst coffee I’ve had in a long time! Milk was over heated, burned my mouth! Taste is terrible!

Unfriendly staff...all tables are dirty...zero customer service...no one ready to clean...ONLY WANT ORDERS AS LIMITED OPTIONS AVAILABE AT AIRPORT....Picture in staff taking trash don't respect any customer😡 Not recommend

Ordered a hot drink and asked to fill a flask with hot water for our baby's formula and they wanted to charge us for hot water.. are you serious! We patronized your establishment all through our holiday in London. This would have been a five star review otherwise. Please train your staff to be more courteous to your patrons.

Lovely fresh tasty expensive coffee.

Been twice here. Usually the first place I go to after landing in London! Had a nice cuppa coffee! The place is spacious enough to accommodate airline passengers with their big bags and wait. They could have some more items on their menu like sandwiches etc, They mostly have muffins, shortbread, cookies and biscuits. Coffee ☕ is excellent! The tables weren't clean though. Recommended!

Excellent Service and breakfast goodies!

Sandwich is a must have with coffee….

HIGH FREQUENCY OF PASSENGERS AT THE AIRPORT - AND THE QUALITY IS EXCELLENT👍 ALWAYS FULL, TIDY AND CLEAN😀

Avoid at all cost! Sunday 13th November, 6:45 am. One of the employees wearing a face mask had clear symptoms of something that could easily be COVID-19, flu or similar… didn’t stop coughing, sneezing, and talking about his colleagues about how poorly he was feeling… He took no precautions on handling my coffee and food (which I ended jetting to the trash). No gloves or any care whatsoever, when he handed me the coffee his hand was fully covering the drinking hole… I was in a hurry to catch my train but I should have stayed and complaint, and get my money back!

ZERO 👎🏾👎🏾👎🏾 CUSTOMER SERVICE WITH OWNER Very Angry and abrasive person Needs a good lessons from the authorities in Heathrow airport to teach him how to deal with international travellers in UK

They could use a person doing full-time clean up between guests. Otherwise pleasant experience.

Bad he dont buy to me because I’m from arab country

Great value considering it was in Terminal 2 at London Heathrow.

This place is busy, busy, busy, but Caffè Nero is definitely one of the top places for a caffeine fix in England, staff was very friendly too.

Coffee too bitter for me. horrible.

Top recommendation for coffee in terminal 2. Large and attractive cafe with lots of comfortable seating.

Wouldn't open the additional seating area, rubbish everywhere.

After more than 6 hours in economy class arriving from Toronto at 6:30a.m. Nero is paradise. Superb cafe latte and cappuccino from a super-diligent and attentive junior barista. Both thumbs up!

We had a cappuccino, which we liked. We were a little overwhelmed to choose one between the different types of milk, we were not aware that there are so many different varieties. But worked out well in the end.

Friday afternoon I tried the Nero coffee at Heathrow T2 and I do Love Neros, and my first visit to this one. A really nice place, big inside and open with a great design with comfortable seating and a few tables at the front,very clean with fresh filtered water to help yourself with coffee. Has all the usual things that Nero would have and you would expect such as sandwiches cakes pastries the lot. This one is big and specious it’s super comfortable whilst you wait for a relative to arrive in the arrivals just sit back and relax. On this occasion the coffee was fine not too bitter and hot. Perfect.

Ham & cheese sandwich with pepper?? Really? Old and unbaked scones. Such a disappointment.

Usually I have good experience with Nero..but this morning at T2 Nero was not the greatest customer experience...

This place is normally known for good service. Shame about the current staff in this branch who only seem to care about each other and their conversation. Non stop talking to each other and ignoring customers. Worst worst worst cafe Nero branch. I asked for ice and they were mocking me in their own language, luckily my friend understood. Fire these people.

Visited the place around 8 pm. Very dirty with unfinished food on the tables and tissues on the floor. Also the floor was dirty. Staff lacked basic customer service skills and didn't smile. Also very slow to serve.

Cafe nero, near arrivals, ABSOLUTELY FILTHY DISGUSTING PLACE. DOWN THE BACK OF THE SOFAS, FULL WITH BOTTLE TOPS, COFFEE STIRRERS AND A ACUMULATED FILTH. THOSE SOFAS AND CHAIRS HAVEN"T BEEN CLEANED FOR MONTHS.

Staff with attitude Dont't return the correct change Im not stingy not to leave a tip Yet i prefer it be at my own accord, not by obligation When asked for why there is no vegan options got accused i can't read 😆 This place is lucky to have customers with such customer service Only reason would be convenience and scarcity of other options around The plant based option i got was super dry and hard to swallow No sauce

Short on staff, 20 minutes to order

Very rude staff. They forgot they work in England not their back home Goa. Cafe Nero should teach them some manors and customer service skills. Might be bad behaviour is part of their staff training. Staff at Heathrow bus terminal cafe Nero they don't like if you complaint about something they are very very rude. Naver go their to waist your money

Good vips and excellent coffee ☕️

Firstly they gave me the wrong toastie, one with mushrooms in which I’m allergic to. Then they cut my toastie with the same knife they used for cutting a meat sandwich moments before, I’m a vegetarian and it’s a vegetarian sandwich. This whole situation made me 30 minutes late for my parking so I had to pay a fee. It was also clearly dirty behind the counter. I watched them drop a bottle of cleaning product on the floor and they just kicked it around the floor rather than pick it up. This place should be shut down