Burrito Picante in Trafford

It's been an absolute nightmare working at Burrito Picante. The management is the worst I have ever worked with; they are utterly unorganised and unconcerned with the welfare of their employees. There is a startling lack of communication; crucial information is never shared and it seems like no one knows what the others are doing. Additionally, pay is consistently delayed. We still haven't received a single cent despite it being more than a month since we were meant to be paid. To worsen the situation, they abruptly closed the business and are not returning calls or emails. Being unaware of when we'll receive our money is intolerable and extremely stressful. Refrain from working here at all costs.

It's been an absolute nightmare working at Burrito Picante. The management is the worst I have ever worked with; they are utterly unorganised and unconcerned with the welfare of their employees. There is a startling lack of communication; crucial information is never shared and it seems like no one knows what the others are doing. Additionally, pay is consistently delayed. We still haven't received a single cent despite it being more than a month since we were meant to be paid. To worsen the situation, they abruptly closed the business and are not returning calls or emails. Being unaware of when we'll receive our money is intolerable and extremely stressful. Refrain from working here at all costs.

Used to order from here all the time and loved it. Not ordered for a few months until today….. food was cold, and portion size was 5x smaller than it ever has been before. Severely dissapointed and will not order again.

New management is awful, and has fallen so far from what it used to be. The burritos used to be amazing but now they are awful, very bland and barely anything for what you pay. The business has fallen so far.

For £10.50 the burrito was the size of my hand. Very small portions not worth the money at all!

Simply avoid, double meat is equivalent to 4 chunks of chicken. Quality has taken a turn for the worst.

Quality has significantly declined, which is disappointing considering this used to be a weekly go-to for me. Seems like Edison Capital has completely ruined what was once a great burrito. Maybe they should consider sticking to the original recipes and ingredients that actually tasted good under previous management, before trying to franchise nationally!

Changed ownership-- so disappointing. This used to be our go-to place for Mexican food. I loved the chicken picante quesadilla and my husband would get the beef barbacoa tacos. They also had amazing margaritas. All that has changed. The tasty food I used to crave is so bland, the "picante" isn't spicy at all, even the tortillas are rubbery. Couldn't believe it when we ordered our usual (minus margaritas, which they no longer have) and got something I could have made myself in 5 minutes.

First I went to Market House for Taco's, but they didn't have anything I liked the sound of. So I went to the reliable Burrito shop for a double meat (pork and chicken) plus all the salsa, rice and beans you could fit. A little extra for Guacamole, but it's super tasty. It was a scorching hot day and the guy behind the counter put the Aircon on, even tho I was the sole person in the store.

Used to be pretty great, I don't know if it's changed hands recently but it's not as good anymore. Items have gone from the menu and quality has dropped.

If I could give this zero I would! Ordered food it all arrived freezing! Like not even nearly warm!!! Paid for express delivery to ensure we'd have decent food but no, wouldn't waste my money. The phonelines are dead so you can't even call them and the order was missing items too! Complete waste of £30

Decent portions. Means naf all when it’s colder than a corpse though. Loaded nachos, stuffed with cold cheese and meat, expected it to atleast have melted cheese. Maybe it’s because it’s a sunday night? Burrito was stuffed to the brim but also freezing cold Edit below Below is what i ordered and what i recieved after trying them again with their updated menu. Rice tasted microwaved what’s actually going on. No toppings inside. Where’s the double meat? ❌ blacklisted ❌

It used to be great when it first opened. Now the staff cant even read what’s on the ticket. Ordered delivery twice a couple months apart. Both times they’ve put the incorrect ingredients in. Beware if you have any allergies or intolerances. Food safety wise, this is unacceptable. A lack of standards overall. This is coming from someone who’s worked 10+ years in hospitality.

Such a shame, used to love the food but they have changed owners and sadly the food isn’t as nice. The chicken is more like processed chicken and the flavours not as good. Sorry, miss the old version

Underwhelming and Unaccommodating. I came with my friend after she’d been to another branch and we couldn’t believe how disappointing Burrito Picante was. I’m vegetarian, and a variety of vegetarian options were listed on the menu, yet when I asked for one it wasn’t available. I went through each option and none of these were available. To not accommodate for vegetarians is so disappointing, and the only veggie option was beans in a hasty response from the server. Additionally, all the menus and boards stated that there was a 20% discount for students. Yet, when I showed my student ID, the servers didn’t have a clue what I was talking about, saying they had now changed their policy and weren’t providing it. This place had a lot of potential, but was let down by not catering properly to vegetarians and not amending their signage.

Went in on a quiet Saturday early evening and the staff were great. Completely mad, but great. They asked all the right questions, put the burrito together quickly, and had a laugh while doing it. The burrito was good and for what I got, very good value for money. I'll definitely be back next time I'm in the area.

I’m a massive fan of Mexican food and I’m always on the hunt for great tacos - ordered from here with my Mum and literally can’t fault the food. We ordered tacos, burrito and quesadillas to share and even though it was delivery it arrived warm and it’s so delicious. I particularly was impressed with the beef barbacoa tacos - the flavour was just amazing. I’m gutted I’m out of delivery radius haha but my mums found a new fave Mexican spot.

A good place to eat a burrito, pretty good value for money, the place is quiet and you can eat there.

Fantastic burrito - very tasty, excellent value for money. The burrito was loaded with toppings, which were all really tasty. Will definitely re-visit when in the area.

Fantastic burrito - very tasty, excellent value for money. Will definitely re-visit when in the area.

Amazing food extremely tasty 🤤 Really nice staff! Definitely recommend Will Back !

High quality, tasty food at a reasonable price with excellent service. Both ordering in person and through delivery apps, I have always had positive experience with Burrito Picante. They are always exceptionally quick with regard to delivery service and have hard-working, polite staff. Highly recommend.

£2 for a can of vimto… TWO POUNDS!!!! Scandalous…33 pence each in Iceland… this is hugely excessive… and left a bitter taste…

Incredible service, Amazing food. The perfect combo

Best burrito ever. It's really nice food. Amazing burrito, even the small burrito is huge.

AVOID AVOID AVOID MESSED UP OUR ORDERS TRIED TO CALL TO RESOLVE ORDER , BLAMED UBER EATS WHEN IT WAS THERE FAULT AS THE RECEIPT WAS CORRECT THEY HAD JUST FORGOTTEN TO ADD MULTIPLE THINGS HAS HAPPENED TWICE !! PLZ AVOID THIS PLACE AS THERE CUSTOMER SERVICE IS ALSO APPALLING !!

What can I say about this place the food is amazing. I would definitely recommend this place to anybody, great staff and very helpful

Great burritos! Gone a *tiny* bit expensive, but what hasn’t these days!

Really bad experience. We ordered the naked burrito box with chicken for takeaway. It came freezing cold and had about 1 tablespoon of rice. It was also missing the chicken which was the main ingredient. After explaining it was missing the chicken, we didn’t receive an apology or a refund, as the chicken wasn’t considered a “paid extra”. Imagine ordering a burger and missing the beef patty… Paid £10.50 for this burrito box. See photos below of what we were supposed to get and what actually arrived. This business is not going to survive at this rate.

This is the 2nd time I’ve ordered a takeaway from here. The first time I was disappointed because the nachos were 90% corn chips, 5% chicken and 5% sauce. I thought I was just unlucky. This was in October. Last night I gave it another chance and ordered a rice box. Nothing like the picture on the website. You’re lucky if you get a teaspoon of each of the ingredients you order and even some of them were completely missing. In phoned and complained. As it was a delivery through JustEat they told me to take it up with them and didn’t accept any responsibility. JustEat do not prepare the order! Absolutely flabbergasted and will never order from them again. Total rip off. Avoid!

Had lunch a casual business meeting, this Saturday just gone. The server was nice but when she commented that the food at another halal Mexican place in Rusholme was good - I knew the food was going to be sub par. My contact ordered a large burrito and I had a burrito bowl, also large. Both were nasty! Rice was bland, not black beans but baked beans without the sauce, the shredded chicken was bland and I got dribbles of guacamole. Best thing was the Mexican sodas and our very nice server who managed to convince us both to upsize! In the words of Colin Powell, never again. The owners should be ashamed for selling rubbish and charging premium prices.

Burrito Picante never fails to impress. If variety wasn't the spice of life I'd be eating here every day. The quality, taste and freshness surpasses my expectations every time. It's satisfaction guaranteed and the service is second to none.

Really tasty Burrito, service is a tad slow but the food more than makes up for you having to wait!

Happy with my meal the portion was huge and not to expensive. No complaints

I’d avoid like the plague!Awful food don’t do upto date checks on food! MAKE IT GO INTO LIQUIDATION!

Went there today for the first time ever. 2 young girl, one with pink hair was ok, the other one was a horrible person which i assume she likely is in real life if she is whilst getting paid. I wanted to be called next to the counter to order my food but she rudely spoke to me to which i replied "i was waiting to be called up". She replied with a "im sorry?" with a facial expression of, if you dont like it you can leave. I asked for a double filling clearly but she decided to do her own thing and make a small burrito. Whilst doing this, she kept patronising me and speaking in an awfully rude tone. Eventually got to the end to paid and patronised me again with a poor tone of voice "thank you SIRRRR". Vile service. Horrible person. If you had your job, dont take it out on me. The attitude made me hate sitting there eating and i shan't be coming back again. My friends come to Altrincham a lot and ask for places to eat, never will i recommend this place. Fyi, im a child psychologist and have studied psychology for 11 years so i understand tone, body language and behaviour hence why i say all the above with confidence knowing this was her intention. Ive also worked in customer service for many years before and whilst studying and i know what customer service should be. She is not it. She gives the GOOD food a bad taste and needs a reality check of life.

Good prices, good food and staff happy to explain burrito options to us. Will be back next time I am in Altrincham. Vegan and vegetarian options suited my friends

The vegetarian burrito I ordered was full of chicken and had to be thrown away because I don't eat meat. After calling and being told the manager would call me and provide a refund, I never heard from them. I called several times and spoke to two different staff members who repeatedly told me to wait for a call back from the manager. I never heard back and was never given a refund. I ordered a large vegetarian Jackfruit burrito and small nachos from Burrito Picante on Tuesday evening 21st March. It arrived close to 9pm. The nachos came with unmelted cheese and instructions to microwave them. This, as the label explains, is to keep them from getting cold and soggy during delivery. They usually come with the toppings (guacamole, sour cream etc) in separate containers so that you can add them after microwaving without them getting hot. On this occasion, however, the toppings were already poured onto the nachos with the unmelted cheese and so had to be microwaved along with the nachos. Not ideal, but not a big deal either; it was still tasty, though I do think it could use a little more cheese - after the first layer it’s all dry tortilla chips underneath. The real issue arose when I tucked into the burrito. It was a bit cold and less flavourful than usual but was packed like I always expect from Burrito Picante. I’ve ordered this many times before and usually love the flavour and texture of the jackfruit they use. After a couple of bites I began to realise that I wasn’t eating Jackfruit at all, I was eating chicken. Now I’m a vegetarian who hasn’t eaten meat in 6 years (until now), but I do still recognise the texture of chicken in my mouth and having eaten their jackfruit many times - I knew this wasn't it. Some of my meat eating housemates inspected it as well and confirmed that it was definitely chicken. Disappointed, I called Burrito Picante to inform them of the situation and see if I could get a replacement sent over but as it was just after 9pm no-one answered. I called the next day and spoke to a member of staff who took the situation very seriously and said I would be provided a refund by the manager. She said they had a new manager who was still learning the ropes, but she apologised and said she would message the team whatsapp chat about it. She asked me for my number, which I gave, and said the manager would call me the next day, likely in the evening. I waited for the call but it never came, so the next day (Friday 24th) I called the store again and spoke to a different staff member. I caught her up on the situation and she suggested that I might have confused the jackfruit for chicken, but I explained that I had it was definitely chicken and that I still had the burrito wrapped up in the fridge if they wanted to inspect it themselves. She said the manager was off until Sunday and assured me I would be called then and offered a refund. I gave my phone number again and waited for a call. Sunday came and went and I never received a call. I called back on Tuesday 28th and spoke to the staff member I had initially spoken to on Wednesday the week prior. I explained I still hadn’t received a call. She was apologetic and professional and told me she would get the manager to call me back shortly. Weeks later I still haven’t heard from them or been provided a refund. I’m sorry to write such a negative review as while I have found Burrito Picante in the past to be a bit inconsistent in quality and have had orders canceled without reason before, I’ve often found their burritos delicious. Mistakes are inevitable from time to time and can empathise with anyone starting a new position and the challenges that must bring, abiding to dietary requirements really should be the number one priority for any restaurant or takeaway, and the poor customer service (not to be blamed on the staff members I spoke to) I received was unacceptable. Based on my last experience I will not be ordering from Burrito Picante again and can’t recommend that any vegetarian or vegan does either.

9 family members dropped in for a quick lunch. Staff incredibly helpful and patient with whole group but especially the young children. Made sure different options all clear. Food itself was very tasty and great value Would happily visit again.

Thanks his is the third time we have ordered takeaway. The third time we haven’t received everything we’d ordered. Food is cold when it arrives. The nachos have grated unmelted cheese on them. I didn’t think they could get it wrong three times in a row! Don’t bother.

Pooped in at lunch for burritos and drinks first rate service and food young girl serves us pleasantly and professionally.

Not great, no sour cream, no guacamole, no authentic cooking in the meats, the “spicy” chicken looks like it was shredded from a roast. Completely white looking with no spice or marinade, no house sauces. Chilli tortilla is 10 times better, this is probably just your standard chain style restaurant. Zero authenticity.

honestly, i'm not the kind of person who leaves certain reviews, but this time i'm really disappointed. I worked in hospitality, I know it's not nice to receive an order 10 minutes before closing, but I would have preferred you to cancel it instead of sending me the cold burritos and with more than half of the requested ingredients they were missing. I'm just telling you I had to heat it up in the microwave. and it's a shame because I had tried it once, and that's why I ordered again without thinking about it. never again.

Amazing customer service and delicious and crispy food! Wonderful :) Potato wedges were amazing and very crispy.

Delicious fresh food. Great customer service.

Food was amazing and staff were super friendly.

Sensational spicy chicken burrito 🌯🌯🌯🌯🌯🌯🌯🌯 best I've had in a long time.

Really friendly staff, always welcoming with a smile. Big tastey burritos and great selection of toppings. Quick service, good value meal deals available.

Order got wrong and guys are rudeness the phone and in person.

So tasty amazing experience. Staff are friendly and efficient the food is in great portions and very very tasty even fresh and totally worth the prices. I will become a regular definitely. Even better than taco bell.

Usually my go to however on this occasion massively let down. Ordered 2 rice boxes and can honestly say most have received about 6 whole spoonfuls of the rice between both boxes?! Was just shredded beef sauce and cheese none of the extras. Tried to call the company however the line just rings out. Disappointed with not return.

We live locally and have even here a few times - when we first started going a while ago the staff were nice and friendly but recently the staff have been rude and unhelpful. they made a mistake with our order and were very unapologetic and rude to me when I walked back to collect the correct order

Tasty and vegy jackfruit is amazing

Large burrito and fries were massive and very tasty. The pineapple drink was something is never tried before either and will definitely have again. Staff were very friendly and helpful too.

Very nice and tasty food. Very good service and big portions.

Lamb burrito is amazing. Fantastic food

Rude staff overpriced food, This is a miserable place and is an insult to Mexican food. Takeaways are overpriced and small cold portions. Sit in and you will be faced with rude miserable staff arguing. Never returning here & hopefully will be shut down soon as no business can survive run by such poor staff

Visited on 22/10/21 and were warmly greeted by Tiana. She talked us through the process and was kind and efficient. The food was more than we were expecting. Fresh and tasty ingredients. Loved it. Was worth the 35 mile round trip!!! Will be going again!!

Disgraceful attitude from staff who clearly did not want to be there serving customers. Informed customers behind us who had already been queueing for 10 minutes they needed to leave as there was no food left and they were closing. I don’t go into restaurants to be given bad attitude for no reason. Decided to leave without the food and will not be returning.

Great food and entertaining staff

Great selection of Mexican food. All freshly and deliciously prepared. Friendly and helpful service. Highly recommended.

Friendly staff and great food. I've been so often that Tiarna has memorised my order

Great little find of a place and worth any detour you've got to make to drop by in person. Very clean inside with a good vibe and friendly staff. First time in and I had no clue what I was doing even after looking at the menu online. Tiarna served us and sorted that out by walking us through it how building one works. Kinda hard to describe my particular burrito (pictured) but the spicy chicken tasted great and the large burritos are properly big. Don't underestimate them and definitely have the sweet potato fries! Everything seemed fresh and even the garlic mayo had a decent quality to it. 100% worth stopping by.

This place is the best in alti, Courtney and Tiarna are really helpful, thankful that i found this place

Tiarna and Courtney are absolute stars. The best customer service. Thank you girls, and food is incredible, I will be returning!

Fantastic and authentic burritos prepared quickly and with a friendly staff. The food is always top-notch and with the great range of options, Burrito Picante is one of the best options for Mexican food in Altrincham. Absolutely love having a burrito on a lunch break and the staff at Burrito Picante always make it a joy. Definitely recommend!

Authentic Mexican venue and food with really lovely staff. Would recommend.

Such a rude staff.after waiting long time when I asked her when my order gets ready,she said I dont know the other staff should do it and she is in a toilet!!

Such a rude staff.after waiting long time when I asked her when my order gets ready,she said I dont know the other staff should do it and she is in a toilet!!

The lady who served us today reminded me of my favourite aunty. Competent, in charge and in control. The churros made me so happy. Piping hot, filled with chocolate and accompanying caramel sauce was spot on. Had nachos too with a selection of sour cream, chipotle and salsa. This place far out-performs barburrito. Why would you bother with a chain when burrito picante exists in this world? Honestly so glad I went here. It's lovely

Ordered via Uber. The order was wrong and the food cold. Very disappointed, tried to phone the restaurant , only to have the phone put down by the operator Will not return However, Uber agreed credit immediately, which is something

What a great alternative for a quick bite. So long as you remember it's a street food offering you can get a tasty bite for a good price. Just try not to get too carried away and over order like I did!

Really good simple food and friendly helpful staff.

Gorgeous food. Good menu selection, the burritos are the best!

Ordered through Uber eats- food never showed up and both driver and restaurant totally uncontactable.

Quite disappointed. I read all the reviews thinking I was going to get an amazing meal. Ordered the 6 quesadillas. 1 just had plain beef in it with no other fillings the others just bland If I’m being honest. Boring. Also no sauces that we asked for :/ that’s what the main problem was it really needed the sauce.

Absolutely amazing little place. Charming decor, super delicious food and very well priced. Ingredients are fresh and staff are friendly and helpful. Will definitely come back.

Went in with my daughter and grandchildren, nothing was too much, all our individual requirements were catered for, super friendly staff, fantastic service. Fresh hot huge burritos 🌯 & gorgeous shakes 🥛

Looks like they have changed staff - customer service is miles better and the portions were much more generous than the miserable blonde lady that used to work there with the 2 girls.. will be coming regular again!!

This place is one of my favorites! Convenient pricing, big dishes and the staff members are constantly super friendly.

I went into Burrito Piccante late afternoon on Friday, I was trying to find anyone in Altrincham what would be able to feed a film crew of 40 at short notice. The Piccante team were more than happy to help and organise making 40 burritos, of 3 different kinds, to be picked up in 2 hours time, whilst being open at the same time. Nick, Ian and especially Sam saved the day and made a crew very happy. I would recommend these guys no end. They sell brilliant burritos and give top service.

I ordered through deliveroo, paid for the meal and 7 minutes before it was meant to be delivered I had a message saying your order has been cancelled, bare in mind we had been waiting 1h30 already and for them to messaged me just before it’s going to be delivered saying it is cancelled is truly disappointing

Just had 2 burritos, sides and drinks - all very good! Burritos were stuffed with filling - very nice meal. Delivered within 40 minutes of ordering on a Saturday night and well within the advised time - thank you!

burrito sorted out issue with good service , which uber eats failed to rectify

Ordered last week, so quick and quality as ever! Top food top Place!

Burrito tasted great and staff were really nice

A couple of bad experiences recently but I’m all for giving things another go.Food = cold, againItems = missing, againBurrito Pincante = unhelpful, againGoing there........ never again.

Very friendly staff but small seating area

the staff were really nice however the chicken burrito we bought seemed bit plain although we got the spicy sauce. will try again though!

Good and fast the guys is funny

2nd time I’ve ordered from here the food is AMAZING!! Had my food delivered today & when I got it delivered the driver was very friendly & polite would definitely recommend this place 10/10 from me

Had the beef, it was amazing. My daughter had the vegetarian meal. She loved it. Will definitely use again.

Busy busy with lots of Deliveroo orders so a bit of a wait when we got there, however it was worth it. Decent choice of dishes bur Burritos a firm favourite. Good quality ingredients & great taste. Worth venturing out of the house for. 🙂

Their shakes are a real back door delight. Five stars. Very dirty and wrong, but you just can't stop yourself.

Normally like my food from here but I tried the sweet potato fries for the first time...not happy. Burnt.

Ordered from deliveroo today not expecting much but I was extremely surprised and impressed by the quality of the food. The el pastor taco was excellent, call the restaurant to make some changes to my order due to my dietary needs and they were very accommodating. Food arrived piping hot and tasted great, I would highly recommend them.

I've been ordering the corn tacos with lamb pastor pretty much everyday for the last few weeks they are so good. But beware... taco addiction is a thing...I wasnt ready for this place.

This place always delivers. They have good food for affordable rates, there is no waiting time even when the spot is full.

Really nice friendly staff, great food, really big portions. It all seemed really good value for money.

Best burritos in Manchester. great service by Nathan, definitely recommended!!