Burger King in Dudley

Every time I’ve been there, the staff have been friendly, the service has been great considering the large queues and the food has always been on point without fail. Great value for money, definitely recommend 👍

Quality food every time recommended to everyone

Typical burger king menu, with self service screens on the counter. Wait time was only a few minutes. Located in the large food hall with plenty of places to sit.

Service is always quick and staff are always friendly

Great food very polite staff Service with a smile

Great service, great staff lovely atmosphere . Food fresh and hot 5*

Quick service, helpful and friendly staff. Food was delicious and well presented. Best branch local to me

Food from here is always fresh quick service and friendly, polite staff highly recommend

Visited on Sunday lunch and was really busy. Staff under lots of pressure, but they were all smiling and happy. Not any problem ordering and pleased with quality of service and food. Would highly recommend.

Tracey was fantastic with us when ordering food and it’s always so fresh from here!

Great customer service from Shaun. Deserves a pay rise!

Food from here is always fresh, with quick service and the staff are great especially Tracey thank you for your great service

Served today by Sharon, stopped for a quick lunch, really polite and helpful service will be back again soon!

Got my food so fast, I ordered a Chicken Royale with Bacon and cheese and it was juicy and amazing, my fries were warm and salted and I had a frozen strawberry Fanta that was so sweet and amazing! Worthy of a 5 star rating.

The staff at this venue are superb! Welcoming and attentive. I needed help with a charger and they instantly provided a solution. Delicious food too, while we waited. Would highly recommend.

Fantastic service, great food, lovely staff!

Really nice staff and food was great

Went with family, staff were very friendly, helpful and polite. Service was quick and food was hot. Very pleased and we all enjoyed what we had. will continue to visit this store.

Always friendly staff, served by Shaun who was very helpful and super quick service, I always use this store as the food is always amazing

Lovely friendly and polite staff, food is always great 👍🏼

Friendly staff top notch food never had a bad experience 👍🏻

Lovely Guy served me , made me feel very welcome

Lovely place to eat, customer service excellent

Shaun and the rest of the staff treat me very well every time I come

Best customer services 👌 food was great thanks alot will see you again

Absolutely amazed, open kitchen so you can see exactly what’s going on. They took care when preparing vegan meals with appropriate hand washing my and separate cooking areas! Really impressed with this one!

Awful no flavour bread buns fell apart obviously been frozen...just awful ...nothing good to say ...£27 waste of money...never eat there again

Great service great food, fully recommend !!

Tracy was great … very helpful .. quick🥲professional customer service 👍

Lovely friendly staff. I tend to veer to here when I need a friendly fave on my lunch break. Luke,Shaun and Tracey always lovely and even rber my order x all staff pleasant and always helpful.

Always friendly service and fast food! Tracey especially always happy to help!

Great experience at this store this evening:) food was very nice thankyou to Shaun for great customer service 😁

Fresh and tasty! Really good service

Super burger restaurant. The best Burger King I’ve ever been to. Tasty fresh food. Very clean and extremely friendly and accommodating staff. I’ll never go to McDonalds again.

Always great service here. The staff are always really friendly and helpful and to top it off the food is great 👍🏼 😊

The app is very temperamental. Takes ages to order.

The food is always of a high standard. The staff are always helpful / friendly and attentive.

Good atmosphere great food awesome customer service

The staff are so lovely and polite at Unit 16, especially Tracey who was very helpful ☺️ The food is always fab and great value too. Excellent 5 star service!🌟🌟🌟🌟🌟

Good flavour vegan new burger fries good polite staff kind friendly

Staff were really polite and friendly they all seemed to be working well together and you can tell it’s a good working environment

Sharn what can I say thankyou so polite and has alot of knowledge thankyou

Good customer service tasty food and decent prices

The food was lovely and Mariama was helpful and very friendly.

Me and my son suffer from allergies, a lovely lady Tracey palmer was so very well experienced in knowing what ingredients was in all the food served, the food was absolutely delicious, we had a wonder time at burger king, will definitely be going back to this restaurant, thank you Tracey ♥️♥️♥️

I was at merry hill unit 16 BK this evening with my family! I had few issues with my order for some of the items were not there. However Tracey Palmer was very kind and fantastic! She ensured that my burgers were specially prepared and gave a couple of ice cream to kids as a gift for the wait!! Very impressive and amazing service! I will definitely go back t bk anytime I go to the mall not for the free gift but for the great service given!

Tracey Palmer very helpful and assist to your company

Good food quick service friendly staff 👌

Love the atmosphere great customer service and beautiful quality of food would definitely recommend to anyone who comes to the store

Always friendly staff, great fresh food, not long waiting time, always spot on

Love the place open till 9pm in week love my onion 🌰 rings and chilli cheese bites on side Lots of parking good staff

Food prepared by people wearing no gloves, constantly touching their face. Not good burgerking , gloves and cleanliness are paramount in good food hygiene.

Went here today for food was spot on shurn was wicked couldn't ask for better customer service thankyou again

The food quality is always amazing, the staff are so freindly and talkative, it is always a good experience when i go there.

Amazing customer service and amazing food.

Shaun gave excellent customer service even after a long day for myself! Appreciate the chat😌

Employees touch the food without protective gloves and without using a spatula!

Brilliant service from Tracey, fully aware of allergens and couldn't be more helpful. Businesses could do with more staff like her.

I ordered a chicken royale with bacon and it was amazing

Went to eat here yesterday around 5.30pm. Staff stood chatting ignoring customers waiting to order for a lengthy amount of time. I asked if they were going to serve and was ignored. I walked away without ordering in the end as I couldn't use the machine for what I wanted. I was amongst several who did. It won't last long if your ignorant staff won't work! Not kids either older lady wearing a baseball cap.

Asked for onion rings to be freshly cooked. The chap at the front desk was great he ask the guys cooking to put some in. I saw that they had just pulled them from draw. The guy serving me ask them if they were fresh? They said they were! He then made them take the fresh ones out. You don't expect to be lied too when you can see them making the food up. Won't be going again...

Brought double cheese burger with onion rings. Tasted so good and fresh

Great service loved the new chicken Doritos fries

Really friendly staff and good quality food and service

Great place to get food staff allways freindly and polite. loads of seating provided by merryhill.

Visited the merry hill branch last Sunday and ordered the vegan bacon royale king meal wich cost me £8.89, it was absolutely disgusting, close to cold, for what I paid it was shocking, contacted head office, and they advised me to get a refund, will never use this place again.

This has got to be the best burger king, service was amazing food was good too hot and fresh defiantly be back again

Just wanted to say that ‘Mia’ (brown hair about 18 ish I think) is an amazing worker! We’ve been served by her a couples of times now and all I can say is how patient she is when it comes to my app rewards and the offers through the app codes. Massive credit when it comes to customer service and we always love when she’s on the tills to serve us as we know it’s always what we order!

Burger king is a establish international enterprise. I am sure that they are aware of food safety regulations but I am deeply concern as to why they are touching customers food with their bare hands. When I observe the other restaurants in that same area their hands are covered. I am disgusted by this. They need to use food gloves like the others. Twice after eating there my tunmy feels unsettled.

Mouth watering Burgers that is worth the price!

Friendly service! Is a little slow at times but hopefully this just means the food is fresh. Nice staff who are nice to have a chat with at quieter times.

Quick service. Food tasty and hot. Cooked fresh.

David was very friendly and informative and helped describe a meal when I couldn’t see the board properly, thanks David 🙂

Not very pleasant, ordered a burger, got no sauce on it. Got lots of attitude and rudeness when I returned it. You would think I didn't pay for it, the way they behaved.

Really love this place. Always nice to see the same faces

Really disappointed ordered 3 veggie meals they give me chikan one when I complaint about this Managar told me it’s my opinion he made that with soya but it’s not soya I explained that we don’t eat non veg at all but he is very rude to me I will show you pics and I am also took that for testing to confirm that is it soya or not

Awful Customer service and Food ordered was barely warm.

Very low,slow and poor service for the kids no toy but nobody told us... As people in a queue waiting they are laughing and bearly doing their job.... It was first and last time....

Fantastic food and fantastic staff and management even thought it was busy still got food and drinks out quickly nice to see smiles again 10/10 keep up the good work

Poor attitude from staff, didn't get the meal right, quite annoyed likewise from what others said at the time as well.

Literally the best food I’ve ever tasted, our food come so quick it was hot & the chips we crispy I definitely recommend 10/10

Went here Thursday around lunch and had ther 2 Bacon Double cheeseburger meals for £10. Good value but burgers were cold to the touch. Staff very friendly and fast and fries were hot and tasty but even the middle of our burgers were cold. They also had a dismal helping of bacon on top, 1/3rd of a regular ration you might do at home. Won't be eating here again in a hurry. Would have complained to staff but we were in a rush so made do.

Very slow service no matter if its busy or quiet. There alway seems to be a lot of people not doing much. Food is ok if you can be bothered to wait for a couple of weeks to be served.

Worst service i have ever experienced, from queuing up to receiving my food 25 mins! Fast food, not!

Thank you burger king the staff were so kind and the company the best

Always enjoy a burger from the king.

I'm a fan of this fast food chain,not much more to say. Just go in and enjoy a burger you can actually taste without all stuff MC Donald's have to add

It's a really good fast food restaurant.

Had to go back to the counter twice after paying for my food as the staff forgot my drink first and then also my nuggets. No apologise from the staff and no manners. Manager was present and didn't care. Will not be going again.

Well done to the young lady serving on her own last night with a queue to deal with, you were calm and polite, hope management recognises your qualities!

Nasty, vile and greedy staff. They will always do anything but give you your money back if the order has a fault or you find something in it, like I did. Very ungrateful if you happen to come here multiple times a week and always have a sour face every time you order. Manager is a undeveloped ape who cannot be spoken to. He just flings the food in the bin when you ask for refund, grunts, and then asks after throwing the food away "what do you want" and argues against a refund to the very end. Degenerates.

Food is good, but the service tends to be quite slow, even when it's not busy.

They have improved in many ways, food consistant now

Not awful, but slow and not the best place in Merry Hill to eat. Burger King near the entrance is a better bet if you can manage it.

Dry bun, cold burger, cheese that wasn't melted, Coke that tastes like fanta, derpy staff. Terrible!

Every time I go there; they always find a way to make me dislike them more. Made me late for work twice. Showed up 25 minutes early for my shift and ended up being late cause one of the employees thought it would be better to talk about his car accident rather than give me my food. Also had a 30 minute break and ended up asking for a refund because it takes so long to put beef, cheese, and bacon in a burger bun. Then the employee wanted to give me attitude when I ask for my money back so i can go back to work, hungry. Asking "why" I wanted a refund. Never seen so many useless idiots in one place!

Fast & Friendly, one of the better burger kings I've been to. Note that the restaurant is part of the four court inside intu Merry Hill, and seating is shared with the surrounding restaurants.

The staff are trained to a standard of a chimp, and have the attention spam of one as well. They messed up my order twice, and had the guts to call me a liar. I was not going to stand for this and hit back, and things quickly escaleted to a situation where I was challenged to a duel. I backed down knowing I was out numbered. Its safe to say I will not be returning to this establishment for my own safety, this place Is burger king in name only, and an insult to the burger king family.