Burger King in Dudley

Incapable of following simple instructions. Every single time, whether it’s at the till or self-service, I say ‘Eat-in’. There are no circumstances on earth where I would ever answer differently at this location. Every single time my food is served in a bag. This is a) wasteful of bags and b) depriving me of a tray to carry my food. I eaten here a lot and sometimes I complain and am given a tray to put my unwanted bag on. I received a half-hearted apology and hope that things might be different next time. But of course they never are. Staff are unengaged and incapable of making the process of ordering or collecting food more than a chore. Of all the Burger King restaurants I’ve ever visited, this is the absolute worst. If it weren’t for its convenient location I would never visit.

Five star service, incredible food as always and fantastic customer service. Would always recommend.

All staff were very polite. The food was lovely and warm. Would recommend, best burger king I have ever been too!

Burger King merry hill is probably the best around! Food arrived fast and the staff were really attentive, especially Jordan who was really friendly and made sure everything was perfect. Definitely a great experience and I will return

Incredible service, receiving the food fast and food is always hot when it is received. A go to is the chicken Royale. Would definitely recommend and visit this Burger King again.

It was brilliant. Good costomer service. The food was really nice and overall just really good

Great food and friendly staff recommend to anyone

Tried to do my order on the kiosk but struggled, one of the staff (Leah) helped me with this, will know for next time. Food came quickly and was cooked fresh. Very happy customer.

Aj and Jamie were so lovely and kind while taking my order and I can back as I didn't want tomato on my burger so I took it back and they re made it for me and made sort it was correct for me. Thank you to both and the rest of ur team

I ordered my food with Jamie and she was ever so lovely and I came back as I didn’t want something on the burger and forgot to mention it so she called one of the kitchen staff out called AJ she then fix the problem and remade the food for they where both so lovely and quick acting on things that needed to be done thank you to the both of u and all ur team keep up the hard work. (Late review)

Food is always good from here great service is provided and food comes out as quick as possible.

Fantastic service from staff members, friendly and polite as always would highly recommend (:

Very good service with delicious hot food! Would say the double bbq Memphis burger is bliss! Would definitely recommend this Burger King.

Great atmosphere lovely staff speedy service

I had spoken to one of the front staff members called Jamie she was so lovely, she when ask one of the kitchen staff to come and and help her wi

Very friendly staff and good quality food

visited today, excellent service and the food was great. Was quite a few people ordering but managed to get our food quickly. Burger King beats Maccies any day!

The food as usual was nice however the wifi in there completely sucked. Went here with my mum & sister & getting the wifi sorted was a nightmare

I was served by a lovely young lady called Aj she was willing to wait for me as I was struggling to figure out what I wanted to order

I got served by someone called aj she was really kind and polite she gave some small talk and I thanked her for making my day

Worst fast food I've ever had. Cheese slices so cold turned my burger cold, fries over salted and tiny, no ketchup only BBQ sauce, overpriced too McDonalds next time never trying them again

I stopped by for some lunch today and honestly the food was spot on! The staff were friendly and welcoming, it’s got to be the best Burger King I’ve been too. The food was served quickly and clearly freshly cooked! I couldn’t recommend highly enough and will 100% be going again!

Aj has served me at the till and she was so lovely and knows how to put a smile on peoples faces and when i got given my food by jamie she was so considerate towards other people.

Top service, fast turnaround when ordering

Never thought I’d say this but Burger King really put done them selfs there food wasn’t as bad as people use to say it was personally I’m gonna buy from there again and the woman that helped me named Jamie and as soon as I use full she helped me pick out the best thing and I’m happy we’ve got kind people like her in This world honestly 5 starts nothing else should be said give this place a try the food is banging

Excellent service also fast and efficient and lovely food. The workers are good at their job.

Friendly staff, great service and great food, would recommend

Great service Daniel was very olive and professional delivering my hot fresh food.

Excellent service. Connor (store manager) served me and was professional, courteous, prompt with my food which was fresh and delicious. Keep up the amazing work thankyou

The place was hectic but the service was good

Very busy store, friendly staff. Recommend downloading the Burger King app for daily offers 👍🏻

Fantastic and outgoing and outstanding service by staff 👏 😀

Really nice food and staff excellent service also very affordable

Every time I’ve been there, the staff have been friendly, the service has been great considering the large queues and the food has always been on point without fail. Great value for money, definitely recommend 👍

Quality food every time recommended to everyone

Typical burger king menu, with self service screens on the counter. Wait time was only a few minutes. Located in the large food hall with plenty of places to sit.

Service is always quick and staff are always friendly

Great food very polite staff Service with a smile

Great service, great staff lovely atmosphere . Food fresh and hot 5*

Quick service, helpful and friendly staff. Food was delicious and well presented. Best branch local to me

Visited on Sunday lunch and was really busy. Staff under lots of pressure, but they were all smiling and happy. Not any problem ordering and pleased with quality of service and food. Would highly recommend.

Food from here is always fresh quick service and friendly, polite staff highly recommend

Great customer service from Shaun. Deserves a pay rise!

Tracey was fantastic with us when ordering food and it’s always so fresh from here!

Food from here is always fresh, with quick service and the staff are great especially Tracey thank you for your great service

Served today by Sharon, stopped for a quick lunch, really polite and helpful service will be back again soon!

Got my food so fast, I ordered a Chicken Royale with Bacon and cheese and it was juicy and amazing, my fries were warm and salted and I had a frozen strawberry Fanta that was so sweet and amazing! Worthy of a 5 star rating.

The staff at this venue are superb! Welcoming and attentive. I needed help with a charger and they instantly provided a solution. Delicious food too, while we waited. Would highly recommend.

Fantastic service, great food, lovely staff!

Really nice staff and food was great

Went with family, staff were very friendly, helpful and polite. Service was quick and food was hot. Very pleased and we all enjoyed what we had. will continue to visit this store.

Always friendly staff, served by Shaun who was very helpful and super quick service, I always use this store as the food is always amazing

Lovely friendly and polite staff, food is always great 👍🏼

Friendly staff top notch food never had a bad experience 👍🏻

Lovely Guy served me , made me feel very welcome

Lovely place to eat, customer service excellent

Shaun and the rest of the staff treat me very well every time I come

Best customer services 👌 food was great thanks alot will see you again

Absolutely amazed, open kitchen so you can see exactly what’s going on. They took care when preparing vegan meals with appropriate hand washing my and separate cooking areas! Really impressed with this one!

Awful no flavour bread buns fell apart obviously been frozen...just awful ...nothing good to say ...£27 waste of money...never eat there again

Great service great food, fully recommend !!

Tracy was great … very helpful .. quick🥲professional customer service 👍

Lovely friendly staff. I tend to veer to here when I need a friendly fave on my lunch break. Luke,Shaun and Tracey always lovely and even rber my order x all staff pleasant and always helpful.

Always friendly service and fast food! Tracey especially always happy to help!

Fresh and tasty! Really good service

Super burger restaurant. The best Burger King I’ve ever been to. Tasty fresh food. Very clean and extremely friendly and accommodating staff. I’ll never go to McDonalds again.

Always great service here. The staff are always really friendly and helpful and to top it off the food is great 👍🏼 😊

The app is very temperamental. Takes ages to order.

The food is always of a high standard. The staff are always helpful / friendly and attentive.

Good atmosphere great food awesome customer service

The staff are so lovely and polite at Unit 16, especially Tracey who was very helpful ☺️ The food is always fab and great value too. Excellent 5 star service!🌟🌟🌟🌟🌟

Good flavour vegan new burger fries good polite staff kind friendly

Staff were really polite and friendly they all seemed to be working well together and you can tell it’s a good working environment

Sharn what can I say thankyou so polite and has alot of knowledge thankyou

Good customer service tasty food and decent prices

The food was lovely and Mariama was helpful and very friendly.

Me and my son suffer from allergies, a lovely lady Tracey palmer was so very well experienced in knowing what ingredients was in all the food served, the food was absolutely delicious, we had a wonder time at burger king, will definitely be going back to this restaurant, thank you Tracey ♥️♥️♥️

I was at merry hill unit 16 BK this evening with my family! I had few issues with my order for some of the items were not there. However Tracey Palmer was very kind and fantastic! She ensured that my burgers were specially prepared and gave a couple of ice cream to kids as a gift for the wait!! Very impressive and amazing service! I will definitely go back t bk anytime I go to the mall not for the free gift but for the great service given!

Good food quick service friendly staff 👌

Tracey Palmer very helpful and assist to your company

Love the atmosphere great customer service and beautiful quality of food would definitely recommend to anyone who comes to the store

Always friendly staff, great fresh food, not long waiting time, always spot on

Love the place open till 9pm in week love my onion 🌰 rings and chilli cheese bites on side Lots of parking good staff

Food prepared by people wearing no gloves, constantly touching their face. Not good burgerking , gloves and cleanliness are paramount in good food hygiene.

Went here today for food was spot on shurn was wicked couldn't ask for better customer service thankyou again

The food quality is always amazing, the staff are so freindly and talkative, it is always a good experience when i go there.

Amazing customer service and amazing food.

Shaun gave excellent customer service even after a long day for myself! Appreciate the chat😌

Employees touch the food without protective gloves and without using a spatula!

I ordered a chicken royale with bacon and it was amazing

Brilliant service from Tracey, fully aware of allergens and couldn't be more helpful. Businesses could do with more staff like her.

Went to eat here yesterday around 5.30pm. Staff stood chatting ignoring customers waiting to order for a lengthy amount of time. I asked if they were going to serve and was ignored. I walked away without ordering in the end as I couldn't use the machine for what I wanted. I was amongst several who did. It won't last long if your ignorant staff won't work! Not kids either older lady wearing a baseball cap.

Brought double cheese burger with onion rings. Tasted so good and fresh

Asked for onion rings to be freshly cooked. The chap at the front desk was great he ask the guys cooking to put some in. I saw that they had just pulled them from draw. The guy serving me ask them if they were fresh? They said they were! He then made them take the fresh ones out. You don't expect to be lied too when you can see them making the food up. Won't be going again...

Great service loved the new chicken Doritos fries

Great place to get food staff allways freindly and polite. loads of seating provided by merryhill.

Visited the merry hill branch last Sunday and ordered the vegan bacon royale king meal wich cost me £8.89, it was absolutely disgusting, close to cold, for what I paid it was shocking, contacted head office, and they advised me to get a refund, will never use this place again.

This has got to be the best burger king, service was amazing food was good too hot and fresh defiantly be back again

Just wanted to say that ‘Mia’ (brown hair about 18 ish I think) is an amazing worker! We’ve been served by her a couples of times now and all I can say is how patient she is when it comes to my app rewards and the offers through the app codes. Massive credit when it comes to customer service and we always love when she’s on the tills to serve us as we know it’s always what we order!

Burger king is a establish international enterprise. I am sure that they are aware of food safety regulations but I am deeply concern as to why they are touching customers food with their bare hands. When I observe the other restaurants in that same area their hands are covered. I am disgusted by this. They need to use food gloves like the others. Twice after eating there my tunmy feels unsettled.