Burger King in Midlothian

"I had a fantastic experience at Burger King today! The food was fresh and delicious, especially the Whopper. The staff was incredibly friendly and helpful. The restaurant was clean and well-maintained. I'll definitely be back soon!"

Had such a great experience here! The staff were lovely and very friendly while being helpful with any issues at the same time. I will definitely be coming back here!

Had a great experience at Burger King! The food was delicious, service quick, and the atmosphere welcoming. Highly recommend!

Friendly staff, and the food was freshly made and Great. As always

Great staff, food was a tiny bit colder than I expected but still tasted great. It's a quiet shop so atmosphere was a bit non existent to be honest. But I think it was the area it's in along with the time of day which was about 5pm ish?

Good freiendly staff very helpful surja

After a long day at work, my friends and I decided to treat ourselves to a feast fit for royalty - so off we went to Burger King. I ordered a double Whopper that was so delicious it should have come with a crown. Seriously, this burger was the kind of meal that makes you want to high-five the chef and do a happy dance right in the middle of the restaurant. Juicy patties, melty cheese, and just the right amount of sauce - absolute perfection! But wait, it gets better. After devouring the burger, I decided to do the online survey - because who doesn’t want to share their burger wisdom with the world? Our reward? A free Whopper. Yes, you read that right: a second round of Whopper goodness, this time with an extra gherkins top-up because one of us has a gherkin obsession that’s borderline concerning. The staff? Absolute legends. Not only did they handle our ridiculous requests with grace and humor, but they made the whole experience feel like we were at a five-star restaurant instead of a fast-food joint. They were supportive, hilarious, and clearly know the true meaning of customer service. In conclusion: Burger King, you’ve outdone yourself. Double Whopper, double the fun, and double the thanks! Special thanks to Suray, Caitlin, Jai, John and Muskan at Burger King Straiton - you made our day!

Good Burger King. Fresh, fast and hot. Friendly, efficient staff and the seagulls aren't too badly behaved.

Probably the quietest Burger King I've ever visited, absolutely zero atmosphere, disinterested staff, and the most tasteless cheese burger I've ever had .

I am very unsatisfied with this most recent order, as it has not even shown up at my door, I have submitted a ticket with Customer support about this grievance and would be pleased if this could be avoided in future, thank you

Worst burger King, food was freezing cold

No atmosphere. Staff not very friendly. Food was ok but just warm. Drinks machine had hardly any drinks. Same every time we visit

Good food. Nice and hot. The staff were nice. The toilets were spotless as was the shop floor. Can't fault it.

Connor, Vinnie and their team served us today 5/8/24. The service was just fantastic and customised my burger with 5 patties just now I wanted it. REALLY good service 🔥

the food was terrible the burger was burnt all round the edges the quantity of loaded fries was shoking there was only about 20 chips and they were cold and I paid £3 for a small bottle of sprite wich was shoking to begin with but to not even receive it in my order after paying that price I was really unhappy with the service and now I can't eat untill I receive a refund this has made me even more angry

rude and didn't deliver at door

Food was cold & delivery time kept changing.

Opposite of fast food, removed them self from the Burger King app so no one can use the discounts but then when you order at the drive through they get half your order wrong, not forgetting the people on the drive through can barley speak English, it’s not ran as a business it looks more like a group of friends gathering! That many staff smoking outside the main doors I can smell there smoke in my car. management haven’t got a clue no care for detail customer service non existent.

Short staff with long waiting….

Food cold and overcooked, disguting

Caitlin was amazing, service with a smile

I went for the vegan burger and it was awful!

Drive through efficient. Food good

Absolutely shocking fries been lying for ages all dried up and chewy n cold! Burgers not hot at all not even warm absolutely disappointed in this tbh second time this week feel like I never want to eat off burger kind again

You didn't bother to bring the burger and the "large" fries seem have somehow shrunk alarmingly in transit. This is garbage. Do better.

I asked for no cheese snd the put cheese on.

The food was cold, but delivery was quick can’t fault that apart from the food being cold everything else was okay

The food was completely cold, the meat was burnt, I only got a roll with meat without any additives. It wasn't edible. Very distasteful.

BK has improved in recent years. Food is decent and staff are all fairly friendly. No complaints 👍

Chilli cheese bites were dynamite 👌🏻

Great burger great service really had no problems what so ever staff were friendly and helpful would reckoned to go there if tou are near

Order at 18:08 and it came at 20:02! And was cold! Absolute joke.

Food was great but took forever to come

waited nearly 2 hours from when I ordered my food to me recieving it

food was cold by the time of delivery we ordered at 12 to get delivered for 1 shows up a 3 I want a full refund

Caitlan is amazing service is and food was great.

Took extremely long to deliver. Warm drinks, cold-ish food

IT HAS TAKEN 2 HOURS AND 20 MINS TO GET MY ORDER DONT THINK IT WAS DRIVERS FAULT AS SYSTEM SAID HE WAS THEIR TO COLLECT 1 HOUR 20 MINS AFTER ORDERED TO COLLECT

Served by Pratyush and Caitlin today, absolutely awesome staff, nothing was a problem!

Customer service very poor. Waited to place order at till because had blue light card which she didnt know how to process so another staff member came only to be told too busy so go back and use electronic screens and press pay at till. Waited in line again and placed order then waited again to pay! Staff were non welcoming and snippy. Will not be back at this branch.

Wait ten mins to find out with have to wait another 20 mins and they had no pop

Poor minus chicken royal not made right and never delivered the 9 chicken nuggets

food cold surely it's no hard to serve hot food especially when it's 2mins drive away.

Not the greatest, food should be served hot but is luke warm and they charge for sauce when the other BK’s give it out for free still :/

Ordered a meal over the app for pick up at the drive thru. Meal not ready so was asked to wait in car park. We then decided to just go and sit in the restaurant. All good -food came and on handing it out I realised they’d forgotten one of the burgers in our order. Just as well we’d chosen to sit in rather than drive off. Got that sorted fairly quickly. Then my son opened his burger and realised they’d put mayo and pickles on it -despite customising his burger on our app order. Again staff helpful at sorting this out quickly. But it would have been a disaster if we had taken on faith that the food in the bag was correct as ordered. Staff friendly and helpful but clearly something is going badly wrong with getting orders correct with 2 errors on same visit. Oh, and no sprite available so alternative drink choice given. It’s not the first time we’ve had issues here. I like a BK whopper -but I wish they’d sort out the issues at this branch.

ordered the kings meal and no whopper came

Two lots of missing fries won’t be ordering from here again

Thoroughly enjoyed. Choose to have Chicken Royale meal on the spur of the moment. Was a great choice. 👍👍👍👍👍

Fries were cold all crammed in to one small bag

the burgers were fine however barely warm. the sides like fries and all the rest very cold and not fresh at all which is disappointing

Nice food and good customer service

Went to go for a meal with the kids as a holiday treat.when we arrived we waited about 5 mins to order but were ignored by all staff members as they were more concerned with delivery's and the drive through. No one said that they would take our order or even said hello. The restaurant was not even busy. The worst service ever, we went to KFC next door.

Fantastic service and was hungry and got food within 2 min after my order

Asked clearly for no bacon but it came covered in bacon

Someone elses order was delivered

food is always fresh. fast delivery. staff are always friendly.

Staff cleaning was dismal.. place was dirty.. second time! Food was bland too.. Drinks dispenser ran out half way...Won't be rushing back to this BK.

Chips were cold but burger was great.

Regularly closes an hour before advertised hours with no reason given. Very frustrating!

Late & my wife never got her Double Whopper Meal.

was a tiny portion of cheesy loaded chips what a waste of money not even half the box was full

Nice and kind driver, very tasty Angus burger but the fries was terrible, I could feel that was fried about hour before :<

Was in today and a woman named “Jen” was very rude. Attitude that came off her was certainly not customer service. Spoke to the manager and even when speaking to manager she had the cheek to turn round and mutter “oh putting a complaint in about me- ha” very unprofessional and also the fact other people heard this and then walked out not ordering. Food was not bad but certainly won’t be back here again with that attitude.

Ordered peppercorn loaded chips dry as dust no peppercorn mayo , the bacon burger was dry and cold , kids and rest family enjoyed theirs, but not for me , 😥

Best management from Pakistan or India Or Scotland 🤫dirty as sh

Finally everything was perfect, burgers were amazing. After many problems with last orders finally all good !!

Place is pretty dead and can be unclean. Unless you order ahead you can wait for ages to be served with the slightest rush.

large chips were teeny!! 1/4of a box . not worth the money. food cold

Food was just about warm staff didn't interact with customers at all on the plus sude it wasn't busy but I'm guessing that's no surprise if that's there everyday service won't b back at that 1

Placed order at 18:55, estimated delivery was initially 19:30 but eventually arrived at 20:10

All the left overs delivered our delivery was placed the shop shut at 9pm and we got our order at 10.20pm you should see the mess of the order !!

I am missing a chicken royal and my tangy cheese chicken bites????

The price for what we recieved was ridiculous, everything cold and the portion size is like a kids meal will definetly just stick to mcdonalds from now on

Hi went here for lunch and I realised only two staff were working and one was only doing drive thru orders I waited 30 minutes for just a burger and then when I politely complained the manager she annoyed and replied you have to wait. As a manager she was so rude that I realised that if she manage this store like this the staff really not happy and that is the only reason service was slow

Really pathetic service Specially the manager very rude lady and ill mannered I went for lunch and the service was late and when i asked the manager she was rude

“Very poor management” I went to this restaurant with my husband and 3 months old baby for a dinner few days back, had to wait approximately 45 minutes- 1 hour to receive an order. And when I went to their manager to ask about an order politely, she was extremely rude and straight away told me to refund my money instead of resolving an issue with the order.

Turned up at 21:20 and the place was closed.

Order stated a delivery time then took an additional 1 hour to even leave the restaurant despite delivery driver being there , then two full meals were missing when it finally did arrive. No answer when restaurant was called .

due to the lateness of the delivery (the driver was unable to find my address and I had to collect the food myself) the food was cold.

Beanburger is back, still not as good as original we had in the 90s but decent.

What I ordered and what I got were completely wrong. I ordered Fanta - I got Coke. I ordered Cookie Dough ice cream I got Caramel Chew chew. I ordered a Memphis Kings BBQ I got a pretty ordinary burger. Please explain to me why?

We waited 10 minutes before being served. We chose to sit in. The food was only adequate as the cheese on 3 burgers wasn’t even melted and made the burgers cool down quickly. The seating area was filthy with dropped food and general rubbish. Won’t go back!

Missing multiple items. Missing chicken nuggets and both ice creams.

The worst delivery I’ve ever received. Hot food mixed with cold drinks. Items missing. Chip portions basically non existent. Wrong size of ice cream tubs delivered. As if they packed the delivery with they’re eyes shut and hands tied behind there back

I'm not happy about them service , second time food not arrived and I've been charge for that. Its not even any number a chat you can contact!!

Order just delivered, food is hot & fresh & delivery was quick however I’m missing the chicken royale from the family party. Gutted as we don’t fave a burger for one of our kids.

Didn't have any Tomato Sauce at the time and the food was average. BK in Princes St food was much better than here.

Served by Lisa, very polite and got my food quickly

Great food, the manager was friendly and helpful when I couldn’t decide what to order :)

Good afternoon for a burger easy and fast when you on the road.

Wasn't open at nine pm when it said it would be open untill 11

it was delicious will be ordering that again soon.

Missing meal sons birthday only had fries

It said once you spend £25 you get free vegan nuggets or chilli cheese bites - I got none. I also put in the notes section that I would’ve liked the vegan nuggets but they mustn’t have read it.

Some of the food tasted like it had been sitting a long time or possibly reheated. The restaurant itself wasn't that clean and the customer service could have been better, even a smile would have helped.

Just not how it used to be. Portion size to price is shocking. Bring back the old burger King!!!

Collected an order after being parked up waiting for over 20 minutes. Got home and went to eat but the food quality is shocking and looks like it’s just been thrown together, the large fries was not even a quarter full and were stone cold and drink clearly needed syrup changing as was very weak tasting. Only 1 person in site in the whole building too. Awful experience

Missing 1 whopper and a disgraceful delay in order being delivered

3 hours later and food came!! Not impressed.

Wow. What a soulless void. This was echoed in the one staff member that served me; existing! Food was diabolical. Raw. Cold. Heavily processed. Avoid!