Boathouse in Bridgend - Phone Number, Reservations, Reviews

Took a long time for the food to arrive and was a bit disappointed with the taste when it did finally show up. I had a burger, and my partner had grilled chicken. Both were bland and nothing special unfortunately, chicken looked as though it never actually saw the grill. On the plus side the desserts were great, when they finally showed up!. Generously its a 3 star.

What an experience! Went to the bar to get served, had to wait while the staff were having a good chat resulting to me having to ask the bar tender "are you serving?" I ordered starters and mains. Starters arrived in good time but to then receive my main while I was I was still eating my starter, I explained to the waitress (jess) that I was still eating my starter with no response and left. I went back to the bar to ask to speak to the manager so that I was able to complain but ended up speaking to the supervisor who explained that she was new and that Sundays were difficult and busy. From what I could see the staff had plenty of time on their hands as they done a lot of standing around and talking. They all seemed very young and unprofessional and didn't come across as very welcoming.

Amazing food , staff are so friendly and helpful could not fault anything. Bargain when the kids eat for half price a little pricey otherwise but still defiantly worth it as food was amazing.

I had a breakfast. It was nice, but, the Food could have been warmer.

So as a group we decided not to cook whilst we were on holiday, the boathouse seemed to be a good idea as its thr on site Restaurant. We place the order on the parkdean app The food arrived cold, and one plate was still frozen in the middle of the food. The staff were friendly , but the food is low quality and expensive.

Popped in for a beer with the family, pleasant place to have a drink and a chat

Food and drinks arrived quickly, customer service was great. We went for food and tried the ribs and chicken and bacon carbonara both dishes were lovely and portions were really good. Second day we had the bacon and cheese burgers and they were lovely, the burgers were thick and their coleslaw is amazing. Our last day we tried the traditional breakfast which was also good but could’ve included toast. Will be back again 🙂

We had a really lovely meal here. Sometimes eating at a caravan site can be expensive for poor quality but the food was really nice and the staff were really nice too. I only vote it down a little bit as it's quite cold in there.

Had cheese and bacon burger 🍔 paid for extra bacon £2.50 not worth it , bacon was rock hard not nice ,

This cocktail was expensive, not made as advertised, and tasted yuck. As for the long black hair in my food, well, that's another story. I thought last year was poor. This year was worse.

Food came first, drinks were delayed, (drinks always served first) and I had to walk to counter to collect, chips was cold & little uncooked as could taste it frozen. menu didn't say chicken legs, it was gross, I hope for chicken breast. The beef burger was taste cheap. For the price I have paid is not worthy. Not a happy customer, won't be back or recommend anyone about this. Staff is jobsworth. I don't usually moan, but it's was worse & food also price!

Pretty expensive The wait wasn't to bad. Food presented nice. Our waiter was really friendly The food was good, could have been better cooked. Bit over cooked on certain items Overall good experience.

Food ok but not worth the money.low end food for high end prices

Good place to stop. Service was good. Good portions. Nice coffee cake. Thanks.

I don't recommend the food, I tried several options and nothing was tasty, half of the bbq chicken is a tasteless tragedy

Sunday lunch lovely taste but small portions for the price, 8 of us ate Sunday lunch and all said portion Size poor

Normally I'd give 5 star 🌟 absolutely love the place However based on last experience I'm giving a 3 🌟 atmosphere is always great child and wheelchair friendly staff are polite Food wasn't great this time around steaks were ok slightly over cooked and coffee was stone cold Steaks I'd understand maybe being a supplier issue However coffee being cold isn't acceptable Breakfast is nice needs to add black pudding to the menu

Had a meal & a breakfast cob here & neither were that good, the food was not hot & was not VFM.

Waited nearly 40 minutes for a round of drinks, it wasn't heaving, and wasn't complicated. 2 x J2Os (bottle tops just taken off) 2 x tap waters (turn tap on) A pint of cider and a Gin and lemonade...... 40 minutes!!! Also very expensive!!

The food surprised me. The curly fries and coleslaw was the reason I went back. The burger was good. The chicken burger was brilliant. Would return for this alone. Had issues with app, and when ordered deserts, they never arrived so got a refund. Several people working their butt's off clearing tables need an award for their efforts and the young lady who still had time for a smile and to check on our order without us prompting. There were 5 adults and 2 children

Food tasted like it came straight out of the frozen sektion from aldi. So for the price we paid would definitely not recommend this place. Absolutely no atmosphere either.

Lovely food , friendly staff a very nice holiday atmosphere, we will be back

Food is average it's not bad at all. Great seating outdoors with a decent sized play area for the kids.

Delicious food and amazingly speedy service

The beach was Great for my autistic daughters so much to explore all their senses and learn also

Lovely food good service but place was absolutely freezing cold

Clean, friendly and fantastic staff

Food was great. However short staffed according to a sign at the front of the restaurant, dirty tables everywhere. Tables very sticky and not cleaned properly.

Great Food, Quick Service, Friendly staff- Easy ordering from app to table. Caters for all types of diets - really enjoyed it!

Food was freezing. My Daughters chips and onion ring were barely cooked. Took half hour for 2 J20s Never again 👍🏻

Breakfast was cold, even when I sent it back it still came back cold yet the plate was hot. They must have taken a plate out of the oven and just transferred the food to it thinking it would warm it up. The wait for the food was awful, they must have known how busy it was going to be this weekend (Elvis festival) so you'd think they'd have the staff in the kitchen to cover it. We then headed round to the gift shop only not to be allowed in as had to wear a mask, not once had we been told on the site that we had to wear a mask, not even when we went in to get our breakfast. The woman the shop got leary when I said to her, noones asked us to wear a mask anywhere on site, to which she said can't come in without a mask. Their loss we were gonna go in to buy the kids and grandkids gifts who we hadn't brought a loss to them of around £100-£150, clearly they don't need the busy. I walked away talking to my sister and said oh well their loss, to which the woman shouted back not my loss I don't care. We then headed off to town where they were happy to take our money with no masks on. Other than that Sunday morning before heading home the atmosphere was amazing and everyone on the park were all very friendly. Will be bad next year, but we'll bring our own bits to make breakfast at least the food will be hot and won't cost a fortune.

Where to begin, the staff were incredibly rude could not have cared less about the customers, the app doesn’t let you change things so had to order via the till we were informed the card machine wasn’t working so had to pay cash which wasn’t an issue but because we didn’t have a five pound note we was made to feel like a nuisance and given our change all in silver coins which wasn’t ideal. Now on to the food.... we ordered a veggie breakfast and the larger breakfast the food came out completely cold, the mushrooms were inedible, the beans were freezing and the veggie sausages were disgusting. The meat breakfast was also disgusting with undercooked bacon and sausages that looked like a good vet could bring them back to life. The food had clearly been reheated and was awful.. we all left large amounts of food. My daughter had the Nutella pancakes which she seemed to enjoy but she’s 4 and doesn’t have the highest standards of food so take from that what you will. The food was expensive please if you value good food and enjoy a nice meal save your money and go somewhere else near the sea front this place should come with a hazard warning!

Much to be approved upon! Almost every single member of staff was chatting together, when asked a question I would be redirected to another member of staff four times before getting any answer of where my food was, didn't seem to know what anyone was doing, not very clean, food was okay not really worth the price, unlikely to return in the future, highly suggest more experienced staff members not young staff playing around getting no service.

When for a late lunch very good price with the 30% off the price 😀 👌

Great place and very friendly caring staff x quick service and great company x so proud to be there with most beautiful woman I've ever seen x love to go back and see her looking at me in the que like she did x I fell in love with her again like the first time I'd ever saw her x

Very disappointing breakfast. It looked good,but was stone cold. Won't be back in a hurry.

Cannot believe that we are having to wait two hours for a breakfast order with no apology or explanation. This is the very worst level of service I have ever received and beyond amateur. You are not even busy!! Ridiculous.

Sorry but this is low quality cafe food. Previously 7 of us aged 6 to 60 ordered different meals. Nobody enjoyed, and we all left large amounts of food. This time fortunately just 2 adults for the large breakfast. Not wishing to go through each item, sufficed to say, half tasted poor, and half tasted awful. The hot chocolate tasted of hot milk only, explaining why we saw several hot chocolate drinks left on tables, and not drank. I asked for it to be remade, and it was then drinkable. So, 2 visits, 2 bad experiences. If you have low expectations you will not be disappointed.

FIRST & last time I will go in here. Ordered 2 coffees and took a while to come, weren't that hot. Then ordered 2 cokes & a glass of water, 25 mins later no sign, went in twice to enquire where they were to be told twice they were on their way. After waiting 45 mins, I went back in to cancel the order, they tried to reassure me they were coming, went back to my seat and they eventually came. It wasn't particularly busy at the time of our visit, heard people on the next table also complaining about the waiting time and that they were sent the wrong food.

Such a slow place sat waiting for nearly 2 hours for food ordered drinks didn't have correct drinks staff don't know what there saying still haven't had food sat waiting

Friendly staff great place for children entertainment.

Absolutely awful avoide at all cost if this place is a last resort for food you'd be better off going hungry

Table ordering from app but nothing too different to do. Food hot and filling and not a long wait either. Track n trace in place if any problems.

Food was over priced and inedible. Others seemed to enjoy theirs though.

Expensive, however what a beautiful beer garden with a great atmosphere! The staff couldn't be nicer and more polite! Shout out the Ethan and Kim who put up with me and the lads when we had a good session!

Limited menu. Chicken burger is absolutely gorgeous and perfectly cooked park onsite is amazing the kids loved it. Keep eye on your order numbers tho as I ended up waiting over 1 hour for a hot chocolate yet kept receiving all other orders I processed.

Best holiday park ever kids loved it parkdeans biggest park

The food was absolutely stunning thankyou so much

Absolutely discussing food here!! I've been staying at trecco bay with family and ordered for take away, I ordered half a roast chicken and recieved a boiled chicken thigh, the fish I ordered was like a brick, loaded fried were cold with raw bacon and nothing else, green beans were like rubber, peas were like bullets. The only decent thing was the filling of the stake and ale pie! Complete waste of money, will never eat here again!! I've tried to make a complaint, I've been promised a phone call back 3 times and still not heard anything! I wouldn't even waste your time looking at the menu.

Food wasn't great and service was pretty slow.

Sunday roast wasn't the best need to try to put better veg on and meat was dry.

Carvery really great. Staff friendly

They are very friendly and the service is responsibley quick although the food is great it is normal just warm when we get it .

Very nice but the coors beer is £4.35 a pint. Way too expensive.

Good choice of food and fairly priced staff really welcoming

Good food have to cue for a while but okay!

Nice meal. Staff friendly and didn't have to wait long for our meal. Very tasty and a nice atmosphere.

Good selection of food & drink but overpriced!

Lovely cool and comfortable surroundings. Freshly prepared food although a little on the dear side..

Great food had fresh sea food was a great atmosphere

Had lovely meal again .great staff .

Nice place to sit for a coffee and drinks and the food looks good

The food is very basic, the usual mass produced microwave stuff. They obviously don't really like vegetarians as there is not really any choice to be had. For what you get it's a bit overpriced. The drinks are expensive and the bar is chaos, they moan about not knowing who to serve next, but there is no queuing system in place which can result in some frayed tempers. I would not really recommend this place

We had 2 meals there over a period of 5 days. The first was well bellow the standard we expected but the second was ok.

Lovely food though a bit pricey fast service and pleasant staff

Food was poor!! Freezing by the time we had it, customer service wasn't great either. Hit or miss I suppose.

Great food and staff were ace x

The food is either hit or miss. I've been a few times now and either loved it or hated it, maybe the chefs on different days have different methods?

Evening food, long wait, and a bout of food poisoning. Very cold, poor breakfast. Food supervisors couldn't care less. AVOID!!!!

Lovely place but coffee over priced £3.15 for a regular cappuccino which consists of over half a cup of foam asked for it to be filled they weren't Happy!!!

good food and very helpful to disabled people

Adult breakfast was smaller than kids

Good food not overly priced a nice change from many holiday park restaurants

Ideally situated and comfortable, can be under-staffed at times.

A typical holiday park eatery. Food choice was good and arrived within around 15mins after 'service' was shouted out from the kitchen area. A bell may be a better form of communication. I enjoyed both an evening meal and a breakfast here. Staff were friendly and prices were reasonable.

Good food, fair prices, nice surroundings and would definitely recommend the steak.

While on holiday I have eaten at the coast many times. The food is ALWAYS delicious and the drinks are too. This place is soo good that it even has a gluten free menu and an awesome Park outside. My friend is a celiac and even she loves this place. The desert are really delicious and always really really nice to have.

Food labelled as vegan is not actually vegan. Came with parmesan and non vegan garlic bread. When I queried the parmesan they took it away and replaced it without parmesan and garlic bread, they told me they cannot do vegan garlic bread even though it is on the menu as vegan. When I asked to speak to a manager to make them aware of the possible allergen issue they told me I have to order it as vegan even though it is in the free from section and labelled as vegan. Apparently it is my fault. EDIT: After a second complaint, a refund was issued for the dish.

Absolutely disgusting. They've labelled meals as vegan which aren't and when my husband went to complain about this they told him that it just means they "can make this vegan" no mention of this in the menu which clearly states "Suitable for vegans". Horrible attitude from the staff and management.

We had food here twice and both times had to waite over an hour each time for are meals on the second occasion we ordered some dirty fries (that's what they call them) fries topped with cheese and bacon well it looked horrid I wouldn't of fed it to my dog let alone to a person. The cheese was that horrible very processed stuff needless to say looked nothing like it did in the picture on the menu. Rest of the food was OK at best. The restaurant is on a holiday Park at Trecco bay

Amazing food, amazing staff. Give this beautiful place 100% I come here a lot with my family and never been disappointed x

Sandwiches left on the hot plate for a long time making them hard and warm when asked to speak to the supervisor nicely... a lady with a terrible attitude came over as she was very busy chatting to the chef and waitress even though it was busy and food was already very slow coming out she obviously thought chatting was more important than customers! Food not great and very slow!

A catastrophic experience avoid at all costs. We had to demand my money back it was so appalling and service of my family as customers a disgrace. Ordered at the bar and went to hot plated area. Partner handed receipt to the surly "chef" served him his breakfast but not my young child his mini breakfast and proceeded to ignore me serving people after me! No explanation given. Also on complaint to staff they couldn't have cared less. Supervisor was more interested in serving other people. Customer service negligent. Partner in retail in many years was convinced it was the worst experience of customer service he has ever seen. Did not return.

Food took ages and not the greatest of atmospheres. The 3/5 hygeine rating didn't help much!

Food was ok over priced for very simple dishes. Wife's curry was cold. Not overly busy but 1 hour wait for food at half 8. They close at 9 so I suspect it was a attempt to put us off from eating. Food took 40 minutes to arrive, after the meal took kids for the ice cream to find the machine was off and all cleared away. Very disappointing tbh for what we paid.

What a wonderful place brilliant food excellent service the staff are so nice and helpful highly recommend going

Lovley food brillant sunday roast

Lovely food and fast. Two kids meals, two adult meals and two pints for £35

Food quality is hit and miss on times here, I recommend going in to town!

Value for money,very busy with not enough staff to cope,but they do there best.

Ordered 2 chicken ceasar salads and a dirty fries, salads were no bigger than a children's meal and we both left still hungry after waiting 45 minutes for food

Had Sunday lunch with friends. Nice carvery.

Can be a bit of wait when busy, staff were friendly food was good a little bit pricey esp the drinks

Nice restaurant. Nice food. Only complaint wss having to go to order food at the bar. Was in a very long queue.x

It looked good walking up to here as they have had a refit and looks proper nice. We chose to sit inside which was nothing special but we didn't care as we wanted food. The staff we obviously rushed off there feet as they kept going outside to deal with them customers rather than see the inside customers. We waited for about 15 minutes then the woman came to take our orders. She was asking what we wanted then went ow I will be back soon. Then another 10 minutes went by so we went up to order. We were told that if we wanted food we will have to wait another 5 minutes and someone will be in to take our order. Sooo....... 30 minutes later (( i was waiting as was starving)) our food arrived 15 minutes after ordering and it was a basic value meal. The bread had toast bits in the butter the sausages were tasteless and bread was so thin it looked like paper. The only good thing about it was that it was hot. The menu makes no sense and the staff are somewhat rude and abrupt. It would be good if they would have some toilet facilities here as walking took us ages and we have to walk all the way back.

Really lovely place where you can sit back in the Welsh Sun and enjoy a beer while the kids play

Brilliant for the kids, we all had a wonderfull time, will deffo be back!

Wait on food was esti at 30 minutes

Nice atmosphere good choice of food

Had a breakfast pizza here was very nice,clean and the staff are friendly