Beeps Shakes & Treats in Castlereagh

Really poor customer service. Ordered on app, said when I arrived in. Told be a few minutes. 15 mins later, someone asked to confirm what my order was. Turns out it has been sitting ready, but nobody thought to announce the order. The staff response was, cheekily, did you tell anyone when you arrived.....yes. yes I absolutely did. Food was fine. Jolly fryer much better.

Nice enough wee place. Food is decent. I got kebab on nann was nice. Wrapped in foil made it a bit more moist than a normal nann but I liked that

My boys always looking forward to go n have some treats after school every Friday

Real lack of awareness/prioritisation of the customer here (i.e. basic customer service or general politeness). Just left because I was queuing to be seated and after a couple of mins wait, a member of staff emerged from the kitchen, gave eye contact (so fully aware of people waiting), but no engagement, no apology or explanation for the wait or how long to expect to wait. Then they went back to kitchen just to fetch clean dishes. Then I stood and watched him start to put them away - so this is all more important than acknowledging new customers? Then another (seated) customer has asked him a question and I’ve left at that point. Bad customer service to the point of rudeness. Not a one off either: slow service and mistakes are common.

Best Indian food I've had in a long time. I had the chicken madras, pileau rice and peshwashri naan.