Balkan Garden Restaurant in Newham

I went in to purchase some cookies (which I very often do), there were two members of staff there; a lady named IKRA and an unidentified man who was using his phone, sitting on the counter in the kitchen area, wearing NO name badge and did not wash his hands no wear gloves. Unfortunately the man was the one who served me, as the lady (Ikra) was serving someone else. The man serving me came out picking his nose and then had the audacity to scrunch up my bag of cookies and withheld them whilst awaiting my transaction to go through, despite me putting out my hand for them (as you can imagine I wanted these out of his nasty hands asap). He moved his hand away and rudely said “you are not getting them until the transaction goes through”. This was extremely bizarre, condescending and rude and something that I have never experienced in all my life of purchasing something from a shop — let alone a £1.59 pack of cookies! Poor customer service! He was extremely rude and unprofessional and refused to give me his name — as he was not wearing his ID badge. Ikra was defending him and was also quite rude and would not tell me his name either. I have been to this branch many times, but will NEVER go back again. The staff are extremely unprofessional. Disgusting.