Atlantic Bar and Grill in St. Helens

We arrived as a family of 7 looking forward to a lovely evening out. As we walked in there wasnt a very nice smell but was shown to our table. The waitress came over after about 20 mins to take our drinks order which took ages to come out. We eventually gave our food order and was told there would be a little wait. It was not a little wait it was over an hour and that was just for the starters and then we had to ask where it had got too. It then took another 20 mins for the main to come out. When i approached a member of staff after our meal to ask why we had had to wait so long she was extremely rude and lied to us. We will definitely not be going back again

Myself and some friends went out for our annual works Christmas do. Baring in mind the temperature outside at the moment, the restaurant appeared to be colder! Surely you should feel warm and comfortable whilst going out for food. There was no heating on and you could literally see your own breathe when you went into the bathroom, it was that cold. Some staff and the DJ were wearing hats and coats, as well as the few people who were in the restaurant and including ourselves. Our shots arrived with fruit flies inside every single one, we informed the staff who apologised and got us new ones. We ordered our starters and mains to be told there was certain things on the menu that weren't available, but we still got charged for at the end. The food arrived after a long wait, piping hot, which felt uncomfortable given the freezing cold temperature inside. The food was bland and barely had any flavouring and there was only one person working in the kitchen, who was the Manager. At the end, we received the bill which came to approximately 150 between us. We did not feel this was a true reflection of our experience and so we politely informed the Manager of our concerns and asked her to review the bill. She took 3 pound off the bill and her excuse was that it had to come out of our own pocket. When we told her our reasoning behind it, she was very argumentative and had an excuse for everything we said and accepted no responsibility what so ever. She kept going over to the radiator when we said it was cold, in an attempt to say it was on. It definitely was not! The staff seemed run ragid, even though there was a handful of people in the premises but were still polite and this is not a reflection of them but more so management. It seemed the Manager also didn't want to admit she was the Manager initially, as when we asked her to come over to discuss our concerns she was quick to say that she 'just works in the kitchen' and any concerns should go to the bar staff regarding payments and bill queries. Luckily, I knew she was the owner so I pulled her on this. Overall, this was a negative experience for me and my friends, which is a shame as the food is usually nice and I have been here a few times prior. I don't know what's happened with this establishment but it has definitely gone downhill which I have noticed over the last few times I have been, but this was the worst. I will not be going back here again.

Amazing 100% will definitely be coming back the service is unreal couldn't ask for better service for my hen do thank you so much to all the staff xx

Me and my partner have been here many times before and always enjoyed it. This time, my partner ordered CHICKEN AND CHORIZO linguine. Our food came out at the same time but his food was wrong, we then explained the food was wrong to the waitress and all she had to say was “ well the kitchen went off the menu” so we said it clearly states chicken and chorizo on the menu so can we have the correct dish, she then rudely said “ I’m gonna get you one now “ no apology, no offer to replace my food so that we could eat at the same time, nothing. After 10 minutes I went to the bar where there were 4 waitresses stood, and I asked how long the food would be, I then reiterated to the rude waitress, that it states on the menu CHICKEN AND CHORIZO, and that she could of Atleast apologised. This waitress then took the opportunity to try and make a show of me in front of her mates by LAUGHING and telling me that I was RUDE. I was shocked and I said I AM THE CUSTOMER! I would understand if I had been rude or had a bad tone, but I didn’t, but she thought it was hilarious to speak to me like dirt in front of the other waitresses, obviously trying to act hard. The manager heard her as he walked over to see what was going on, and then said he would have a word with her in the back and told her she needed to apologise, after about 15 minutes she came to the table and gave a non meaningful apology, so I just told her I was embarrassed to be sat in the restaurant with her and told her to go away as she thought the whole situation was a joke. The rest of the staff were great as always and the manager didn’t charge for the last round of drinks we got. This little girl is an embarrassment to the restaurant and looked like she needed to go back to high school. I was also wanting to book a private event here in the next few months, but I won’t be now. Sort your staff out.

This was our first time visiting the restaurant so we didn't what to expect. However, we were far from disappointed. From the smiling, welcoming faces greeting you at the door, delicious 2 for £10 cocktails, to the mouth wateringly delicious food - We just couldn't find any faults! The staff are so welcoming and cannot do enough for you. Amy, Lydia and Georgia you are great! A young chef with glasses brought out our sizzling platter our which was a brilliant touch! Mike the head chef even popped out to speak to us! Can't wait to return with our friends!

From my first enquiry until we walked out the door at the end of the night, our every need was catered for. I reserved a few tables in the bar area, was able to decorate the tables with banners and balloons and dropped the cakes of earlier which were held in a cold room until we requested the for he main table. We ordered food from the main restaurant menu a couple of weeks earlier which was served buffet style on one of our tables e.g. chicken skewers, pizzas, burgers, onion rings and sweet potato fries. All came out piping hot and all quality items. The staff were very attentive and really looked after us making sure we had everything. After we had eaten, the lights were dimmed, disco lights came on and the DJ played a great selection of music all night. We all had a fantastic night for my 50th birthday celebrations.

Freezing cold heating wasn’t working! Considering it was a Saturday evening the restaurant should have been closed ! No Cod, no Ribs and the lamb chops were full of fat not even a rack of lamb as advertised and was served with extremely salty chips and a small amount of dried up lettuce leaves! Not the mashed potato’s broccoli and red wine sauce that was ordered. Then to top it off ordered 2 coffees to warm up only to be told the coffee machine was broken, absolutely terrible restaurant and would not recommend at all ! Actually felt sorry for the lovely young waitress who was extremely polite and apologetic but seemed very embarrassed by the whole situation.

We booked a table for 16.30 which we didn't have to as it was very quiet,we were shown to our table and the front door was open so we asked for this to be closed as it was rather chilli,we looked through the menu and I decided on the ribs to start and my partner chose her main course of salmon which both weren't available so I changed to pumpkin soup and again this wasn't available so I ended up having calamari which was fabulous,we then asked for the music to be turned back a notch as it was more like a night club not a bistro wine bar we then had our main courses thrown at us by Chloe and I had to call her back and request a fork,napkin and English mustard to go with roast beef dinner and salt and pepper she soon came back explaining they didn't have any mustard so I decided to have horseradish which she brought over but still I had to request a fork and napkin,we finished the delicious food which was definitely a 5 Star ,and waited 15 minutes for both of the staff to appear as they just vanished so eventually having to go to the bar to pay and whilst we were waiting for them a couple waited by the door to be served and eventually walked out,its so dissapointing to write such a negative review as we have been here many time before and alway have had fabulous service and great food not once did we get asked if the food was OK and we were happy with our vist

Been here both of an evening for drinks and recently for food. Lovely clean place, staff very pleasant and polite. Food was amazing and exceeded expectations. Will definitely be coming here more often and recommending to everyone I know

We had pre booked but as has happened previously they had no record of our booking, bit dissapointed but we were still able to dine here. Both had the grilled goats cheese to start which was very good. Mrs W had the gammon for a main which she thoroughly enjoyed whilst I had the rump steak which was well seasoned and cooked to order,. There was an issue with the bill which was dealt with professionally and quickly so all good . Will dine here again as there is quite a good selection on the menu at resonable prices, the staff are friendly and provide a great service with a smile.

This is one of the best places to eat in St Helens. The staff are brilliant nothing is too much trouble. The food is delicious and well presented. Would definitely recommend for food or even just drinks they have some great offers.

Celebrated a family birthday here & The service was perfect, nothing was too much trouble, all the meals came out at the correct time and the meals were delicious. Amy the waitress was so lovely and never once got stressed serving 17 of us. Would definitely recommend. Will defo be returning. Thank you Atlantic.

Staff are amazing, nothing was too much trouble for them. Food was outstanding! Overwhelmed at the size of the portion, more than enough for a decent size doggy bag, which they gladly boxed up for me. Plenty of choice on the menu. Very clean and great atmosphere. Will definitely be visiting again! Thanks xxx

We called in for an impromptu meal and was really impressed with the quality of the bar in all aspects. The menu was impressive with a wide range of dining options from tapas style dishes to a full a la carte meals. The drinks options are equally varied but it was the quality of the food which topped everything. We thoroughly enjoyed our meal and will be visiting again.

We had intended to go to a different restaurant on Duke Street but as it was full we came across this place. Luckily for us they had a table free. The meals we had were delicious my daughter who is a toddler had a kids size pizza which was huge and cooked to perfection the manager let us have a box to take some home! The quality of food on offer was outstanding and presented very well. Very reasonably priced too. My wife treated herself to two cocktails for a tenner which were also great. By far the best restaurant/bar in St Helens and will definitely be coming back again as soon as possible!

Upon entrance was greeted very politely by Daniel who looked after me and my mates all night much appreciated.

We just walked pased and decided to pop in for a drink looked at the menu and thought why not and we weren't disappointed my partner had Talgeti and I chose the burger very tasty reasonable and the service was 5 Star We will definitely...

Visited tonight for my daughters birthday ....amazing food ...friendly staff....and excellent service..will definitely be going back

We hadn’t booked but the luckily they found is a table ordered chicken & chorizo pizza really lovely it was loads of meaty chicken pieces & fresh chorizo and drinks were brandy & Diet Coke and pornstar martini bargain 2 for £10 We look forward...

First time i have tried a Sunday Lunch from here! Oh my word so tasty plenty of it and fast delivery will definitely use again spot on😊

Ordered 'stone pizza'. Its clearly not stone baked pizza like they make you think it is. When mine arrived, it wasn't even cooked. I won't be ordering again!

It was our first time visiting tonight and il definitely be booking again soon. The food was outstanding, so fresh and tasty, the cocktails where also amazing. Lovely staff also with great customer service, nothing was too much trouble! Great bar and restaurant.

I visited Atlantic tonight with my family. I can not thank the staff enough. Lovely funny lady Lauren served us made us laugh all night. The food was delicious. Cocktails made by the guy behind the bar were brilliant!!!! (Didn’t get his name) The staff...

Our food was amazing, tasted fresh and served on time. Their 2 for 1 cocktails are delicious with plenty of choice and made by excellent makers. Lovely atmosphere with welcoming, laid back staff. 5 stars.

We came to Atlantic yesterday evening and we’re served my two lonely girls, a young girl with a bob and another young lady with a bun. Superb food, piping hot and delicious but nothing on the service, the girls were so kind and attentive and...

We went to the Atlantic bar and grill last night staff very friendly and helpful food excellent just a shame there was no deserts available to finish the meal can recommend and we will be back

10 of us booked a meal for a friends birthday, really nice place Ive never been before. There was only us in there it was a Saturday afternoon, all went well ordered drinks etc. Garlic bread cheese starter was the highlight for me, really fresh...

Last night me,my husband and friends arrived for drinks and was immediately greeted and seated by a waitress called holly who was smiley helpful and professional. She took our drinks order and was very friendly. All staff were wearing masks and did the best to...

I visited here couple of days ago with family as a last minute option, the food was amazing, we was served by a young girl called holly, who was polite, professional and very smiley which made our night here great, I highly recommend and we...

Went to try this restaurant this evening for the first time after reading great reviews. The positives - arrived at 6pm and we were shown to our table immediately and drinks ordered. Everything went downhill after this! 6:30pm - waitress arrived to to take our...

Visited restaurant for drinks, was greeted by a very welcoming staff member who was very polite and helpful. Great services and great prices would defiantly recommend.

Went to Atlantic tonight with a friend. The food was brilliant and served quickly. Fantastic floor staff couldn’t fault the girls....I will be returning. 10/10

Top quality worth the wait they was extremely busy! Couldnt fault anything atall really good value for money!

We ordered food from here having never tried it before and was shocked with how good the food was. Food arrived hot and quick it was definately worth the money as the food tastes amazing, good portion sizes. Cant wait to try more of their...

Went to this bar last night with a friend , had the special offer which was a two course meal for two with a bottle of wine £30 very good value for money the food was lovely and very tasty there wasn’t many people in...

Had large family celebration lunch here today. The food was delicious. Most of us had a Sunday roast which was excellent but everyone was very happy with their choices of starters and mains. The service was very good especially as it was a party of...

8 of us went to AB&G on 6th of March 2020. Service & Food were both excellent, but I just couldn't understand why the restaurant chooses such small portions & they seem to scrimp on the cheapest stuff like veg / chips etc. We had...

The food at the Atlantic was amazing to say the least, freshly cooked and amazing choice. The staff were friendly and welcoming. Sharon was exceptional, she ensured all our needs were met and gave us an amazing service with a friendly smile. Will definitely be...

Excellent food and service! Very pleasently surprised and definately will be back. We had the two course Sunday lunch which was delicious and great value. All the staff were very friendly (especially our waitress April) and we had a really nice lunch - back home...

Just been for Sunday Lunch with my husband. The food was outstanding. I had soup and hubby had calamari, then we both had the large Sunday lunch. I very highly recommend this place. Our waitress April was fantastic too. Very professional, friendly and helpful. Can't...

Friday night with my son, and we are so pleased with Atlantic. The food was amazing and great value, and the service was outstanding. The waitress April was very attentive and informative. Would recommend to anyone!

Been here more than once and each time we want to come back even more, amazing quality food for a decent price and lovely staff

Under new management but seriously poor service still. Staff inattentive and my husband and I waited 30 minutes for our first drinks and they still forgot one wine and had to be told. Not busy, so staff hung around chatting but still not asking if...

We have previously visited here, but tried for Sunday Lunch. We did have a problem with the wait, but were kept informed. It wasn't really a problem as we weren't in a rush, but I can appreciate it was frustrating for some, including the staff...

2nd Visit to Atlantic Bar and Grill today. Despite them currently not having a head chef the food was absolutely perfect, Lemon and Thyme Chicken was amazing and my partner had a sizzling platter which he really enjoyed. The service was great and so was...

Visited this place hoping that sthelens had a decent place to eat for once, I have seen reviews on social media, decided to try, to me it’s like someone got all the gear but just no idea, it’s like a car with no stearing wheel,...

Visited today for Sunday lunch,will not go again . We were told a 40 minute wait for food. We waited an hour for the starters to be served and then a further 40 minutes for the main course to be served . The staff were...

Called here for first time yesterday , had sunday lunch it was absolutely gorgeous...will definitely be going again

Went on a Sunday evening and had the 2 course special- £11.95 which was a starter and a Sunday roast. I had the calamari which was served with a salad and sweet chilli sauce and was excellent. My dad had the garlic mushrooms which he...

Amazing food, lovely staff, great atmosphere. Well priced, food and drink. Can recommend the mixed grill!!

Went with wife for a meal. Arrived at bar only to be told they had no Cabernet Sauvignon, so had to settle for Merlot. Sat down for meal, I had the meatballs, wife the calamari. Mine was not too hot in the middle and only...

Visited here with my family on a Wednesday evening. There was an offer on for 2 courses for £11.95 but we opted for the main menu which is still excellent value for money. The Sharing Platter starter is varied and plenitful. The main meals are...

Yesterday I visited Atlantic with my partner and it left us wanting more! All the food we ate was fresh, clean and full of flavour. Moreover, the staff were extremely helpful and welcoming. We received all our drinks and food on time with little delay...

We've never eaten here before but will definitely return as the food was delicious. We came as a family of 5 and some of us had the 2 courses for £11.95 special menu whilst others had the standard menu. All dishes were really well presented...

Our first visit to the Atlantic Bar & Grill, and we absolutely loved it. Great menu & everything we tried was delicious. The staff are very friendly and the interior is lovely. Very good prices too.

I dined here recently with 7 of my family members. We all ordered different meals and each of us thoroughly enjoyed each one. The presentation was excellent and the staff were very accommodating. The gin selection is also worth a try! Will definitely come here...

The food is above anything I have tried in St Helens for a long time! Especially for the price. I had the Thai Fishcake and Steak and Ale pie and omg it was amazing really fresh and tasty. 2 course menu £11.95 is 100% worth...