ASDA Cafe in Kingston upon Hull, City of

Im still waiting on a order you said you deliverd and havent

Every time I order there is something missing

this is the 2nd time i’ve ordered from this asda and the second time a large amount of my order has been missing. now i have to wait days for my refund. won’t be ordering again

only issue a few items missing from order

Second time I’ve ordered from here recently and the alcohol has been missing. Driver initially claimed to not understand, despite me showing them the order and then they changed to claim they’d just not been given the alcohol. Twice this has happened now though so either the shop is missing half the order each time or the delivery driver is stealing the items?!

Terrible service today , three items missing from my order 👀

asda is the worst place I've orderd from for missing items and not bothering to even tell you they didn't have some items ...won't be using asda anymore .

The food was all crushed in the bags. The milk had been split over what was remaining and uncrushed

I ordered 6 large eggs which I didn't get.

unfortunately my order was missing the mach 3 razor blades. I have flagged this to care team. otherwise everything else 10 outta 10

Some items missing , otherwise what I did recieve was on time 👍🏻

fast friendly delivery company

Only got two off the items I ordered and payed for.

Many thanks for the delivery of the items that I ordered. Found the delivery useful when I couldn't get to a store due to various health problems.

3 items missing from order very disappointed

Arrived and didn’t have the majority of my order - delivery driver refused to go back! Still awaiting my refund!

I was not even informed my order was incomplete and asked for my date of birth even though my order was with out alcohol

Great service , just one item missing 👍🏻***

Excellent service , got everything I ordered 👍🏻*****

Always seems to be items missing but no out of stock receipt must be the drivers taking items esp on groceries

such a shame half of my order wasn't delivered!! 🙄 very annoying!!!

I only ordered 9 items and 3 of them where missing so I had to go out to the shop and purchase them

Not happy..missed some of my items that I needed asap, no refund and no money to go out and get them now. 😖

Didn’t get the order. Driver turned up and gave me the wrong order. When I asked where mine was she shrugged and left

Excellent delivery service, very quick delivery 👍🏻*****

half my shopping missing charged me 30 for 9 items

this was a second order after it was missing from first sent my cash back fast so i could order missing items again at own delivery cost so cost me twice which isn't good

So I paid £11 for a bag crisps a pie and some milk won’t be using this service again unless you make it right with some free food or something

The wine I ordered was not delivered and neither Asda nor just eat would help

very nice polite delivery driver but one box of cat food was missing but got it instantly resolved. will be using the service again. very happy

Missing half my order and didn’t even offer a refund or anything to replace or tell me about it. Not happy at all.

I did not receive all of my items and was given no refund or response.

Every single time I order you miss half the items off, this is the 2nd time you have missed the chicken off, ridiculous

got my order and I haven't recoeved my nappies or my milk ! and no refund

This is the 4th time I’ve ordered from Asda on just eat in the last couple of weeks and every time I’ve had at least £9 of foods missing from my order and still being charged for it and only being refunded in just eat credit it’s getting silly now

Half my order is missing, this is the second time I’ve ordered and both times things have been missing and a refund refused

The delivery driver was fine. Also arrived on time. However I was missing all but 3 things I ordered. I went through Just Eat got a refund for the missing items. Managed to go elsewhere for the rest.

I paid for Kenco coffee, but it was not in the delivery

Everything I ordered was great except I was charged for the orange juice that wasn’t delivered.

so angry......bag of shopping missing and now can't do anything about it until the money goes back into my account.

Missing pork mince very disappointed

My delivery was missing half of the products that I paid for! Very disappointing!

Not recieved delivery. Customer support is a joke. They say they will investigate and give me a refund in 3-4 days! I dont have the money to reorder again. Good Customer service would be to complete the order for which I've paid and reorder it for me

They just dumped the shopping outside on the doorstep when I said to ring me when they are outside as I live in a flat and have to go down for it. Very poor service!

Items missing but not told and took the full amount even though missing items. This is the 2nd time that ive had problems ordering from here. Not again

This was an absolute joke!! I’ve ordered a big shop so I expected to have a bit of s wait but 2hours 40mins and half the items missing. And typically the items I needed the most like cat food which isn’t cheap. The delivery lady told me she had been waiting 1.5 hours for you to get her my order so I’m glad I only bought one frozen thing that was room temperature as well as all chilled items. I am owed almost £20 from you and iI don’t have any more money fir cat food and loo roll now. Disgusting

Twice in 2 nights from this shop things have not been delivered. Not happy

Thank you for delivery. But i found some missing items already been listed in my order and price calculated for full items including missed once.

Excellent delivery service , got everything I needed 👍🏻*****

Why say there in stocks and not get delivered twice now

Delivery time was fine however my order was missing an item, the main item I ordered it for. I only ordered 3 items and one was missing. Not great considering I paid £2 for delivery fees and didn’t receive what I needed.

Excellent delivery service , got everything I ordered👍🏻*****

Excellent driver or should I say bike rider on time? Brilliant nice young man very pleasant.

This order was never delivered. It was taking over an hour for it to be delivered which resulted in my partner ordering from elsewhere and I am awaiting a refund for this order. I can assure you this order never reached my property and I am still looking for a full refund. I am very confused as to why it said it was delivered.

All delivered in good order quickly thank you

Left out item an strawberries where cushed

Missing item was my main item aswel I’m not well and couldn’t leave the house

Excellent service , got everything I ordered & on time 👍🏻*****

Half my order missing out of order

I was missing items unfortunately

I haven't even received my order

Got everything what I ordered will definitely order on just eat again!

Excellent service , everything I ordered I Recieved , very quick & on time 👍🏻****

Good God. What a place! I usually see Asda as a safe bet, but this was truly a poor option! As can be seen the tables are filthy. The soft drink dispenser is not working. The food options extremely limited because they have no bases left for pizza, and they only have one poor person manning the bit of the store that clearly wish was not there. Such a let down. You can and do do so much better in other parts of the country Asda. Do better, please!

Paid for something I did not receive!

Good respect for the property 👍

Excellent service , everything I ordered I Recieved 👍🏻

Both items are damaged and one item isn’t the correct item I ordered ! I simply put in the order notes do not accept the order if items wernt available and instead the order was accepted and sent the wrong items and damaged !

bread arrived crushed its just a flat bag now

So annoyed half of the items missing and nowhere to contact having to wait days for a refund, this was items for my sons packed lunch in the morning

One item out of stock , but still excellent delivery service 👍🏻

full English , Luke warm , food small portions , don’t bother save your money go somewhere else , avoid

Couple of items out of stock , but still excellent delivery service 👍🏻****

Very friendly and polite driver. Happy with the delivery

Just one item not in stock , but got everything else I ordered & quick delivery excellent service 👍🏻*****

Not doing food at 4.15 on half term how stupid it's tea time they say there closed when Google and signs say 6pm

haven't received it but states delivered

didn't get my chocolate I got two

Everything I ordered I received except one item which they didn’t have in stock , otherwise everything ok & delivered quickly 👍🏻5*****

Im missing my pepper and sliced ham could this be sent please

Missing loads of items how useless

Didn't received my order. Contacted Justeat for refund. They said they will give me refund. It's been two months now. No refund,no replies to email anymore.

Missing item hellmans mayonnaise

Missed a lot of Items. I want a refund for the kebabs and popcorn chicken

Half order was out of stock. Oat milk really had no subs?

Utterly disgusting. Everything went through ok at check out then all of a sudden i get an email more than half of my shopping is “out of stock” nearly £30 shopping & only £14 available. What is the point I thought this was supposed to make it more convenient and may as well have gone myself and this is not the first time this has happened. I’ve had this happen with Just Eat about four or five times someone needs to do something about the grocery side of Just Eat because they’re not updating the system to let you know if stuff is out of stock or not

substituted with items £4.50 less than paid.....

All arrived well packed especially eggs which was my worry but all safely delivered and quick efficient and friendly driver thank you

Yet again my milk stinks of petrol around the cap i buy milk for my 1 year old child and I canr give him that!

My delivery never even arrived, shocking service

Forgot lots of items including grated cheddar, grated mozzarella,honey roasted ham , chocolate mousse, 24 variety crisp box, the double deckers and the Oreo’s.

1item out of stock , but everything else I received & in very quick time 👍🏻*****

Not all items were delivered, including some essentials and still billed me for them.

Items missing from my order which wasn’t good

I got hardly received anything I ordered apart from some sparkling water

Quick ordering, quick delivery l, polite man who delivered perfect

I think the carrier bag smells of tobacco and I don’t like the idea of my food being delivered where someone is smoking

I have been refunded for an item that is out of stock but I am also missing two other items. Otherwise excellent service

Order was on time and delivery driver was polite and friendly. Sadly, my order didn't include all items and my satsumas were a bit bashed up.

This order has come and all cans are burst.