Ambala in Manchester

Placed an online order with gift messages for 6 recipients and only one of them processed correctly meaning most of my gift messages were missing a line. Called for help and it's a premium service number so cost me over five pounds and had to call 3 times as despite being promised a call back i didn't receive one. Got an email the following day saying sorry nothing they could do. Will now purchase gifts elsewhere as cannot rely on Ambala.

Tried the samosas, really tasty. They have a variety of Indian sweets too.

I think its the most dry customer service on this road .guy was busy on phone and asked quickly but we asked to give us a minute and he went back to phone call and my friend ordered furst and he was rude to her when she asked to add 2 more gulab juman and he said "but your w8 is already... Blah blah ... " She said its ok I will pay extra. Then it was my turned he was keep rushing my order and I asked if I can take pic and answer was " pay first and then can take picture 😬" It was total 4 people and we 2 were first entered and 2 men came after us. And 2 people were on counter what was the rush then. He was extremely bitter person to work in sweets shop . I am a Punjabi and we live for good food and now in all honesty, Dahi balah and habshi halwa was so delicious. That i give full star to their food but seriously they need to work on their customer service.

Excellent service from Adil and Osman. No request was too much trouble. Thank you Ambala for maintaining your high standards. Visited again, this time with Mum and my wife. Osman and Adil were charming and helpful as usual. We were introduced to Ahmed who specially prepared milk tea for us. It was a brilliant addition to the snacks that we had. Thank you guys.

I love Asian sweets, they are so sweet and rich and creamy especially barfi, love the pistachio one. Ambala did not dissapoint. We got 4 boxes with a few different ones, such as gulab jamun, habshi halwa, motichoor ladoo, habshi halwa, jalebi, my favourite barfi and a few others. I think these will satisfy my tastebuds for a while. 😊

the shop was spotless neat and clean and outstanding customer service from all staff all friendly and polite took some mithai yesterday and it was all fresh and exceeded my expectations by a mile absolutely recommend for anyone

Will not be going back !! Horrendous customer service.

Nephew was left traumatised after the manager bellowed at us. Will not be returning

Terrible customer service, the manager needs to learn some etiquette

I’ve just been to the ambala shop today on Wilmslow rd and the manager was so rude. My husband bought 2 half kilo boxes of their special ladoos and I gifted them to my friend the next day and she complained that they were mouldy and had gone off. I took these same ladoos back to the shop and the manager wouldn’t even accept his fault. I didn’t ask for a refund and yet he was very rude to me! I advise people to not go to this shop because of this managers atrocious customer service. I was their regular customer and wasn’t expecting this level of poor service. I will definitely not be going there ever again.

Terrible samosas Rude customer service Expensive

Bought Baqarkhani and Chamcham. Baqarkhani was totally dry as if lying around for a very long time. Chamcham was dry like leather. Really poor

Mithai was good but the dahi with chatt wasn’t fresh. Left it completely.

The service at Ambala was exceptional, providing us with the opportunity to sample several small items before making a substantial purchase. The staff demonstrated excellent customer service, and the atmosphere of the place was pleasant and cozy. The sweets, particularly the barfi, were delightful. However, the only drawback was that the gulab jamun was unexpectedly hard and didn't meet my expectations. Apart from that, everything was wonderful.

Me and my wife had veg pakora and chilli with chutneys as side. It was the best ones I ever had from Manchester. As we both are foodies, we really like the taste of both and we ask for second shot but unfortunately the dish was finished which made us a bit sad. We wish for a desi chai with this which will make the meal complete. I really recommend this store. And the staff who was in this store treated us really well and I personally like the way he is to the customers. He even asked whether we need the dishes to be warmed or not. Thanks Ambala team for this wonderful time.

Stale sweets. I wanna give them 0. Worst products. Stinky stale and base taste. Good authorities should take actions

Actually it should be 0. My visit to Ambala in Manchester today was marred by cold and uninspiring chaat, coupled with an unhelpful and, frankly, rude shop assistant. The inconsistency in the quality of the food and the lack of customer service left me with a negative impression of Ambala. I hope that the management takes note of these concerns and works towards improving the overall dining experience.

I'm in love with the Kaju Katri. Nothing more to say

Rude & il manner employee the guy he packed our order . That week, I went 2 times. One employee did an excellent job, but the last day we went othe one so rude.

Excellent Customer service and very good sweet

Sweets are good and authentic but bit costly than in Southall

The service is excellent. I had samosas today so fresh n super tasty. It stays fresh for quite sometime with the outer pasty so crunchy. I didn’t have this taste of samosa in while. I always enjoy their samosa chaat too, habshi halwa n Dahi bhalla. Thank you for the excellent service.

الجوانح المقلية طعم لا يصدق... إنه مذهل حقا وسأستمر بتذوق كل ماهو لذيذ في هذا المطعم

I recently visited Ambala, and had a delightful experience. The staff was very helpful, guiding me through their wide selection of sweets. The sweets I tried were incredibly fresh, and the overall experience was great. I'll definitely be returning for more treats!

The mithai was not fresh at all today, it was dry and it was overly sweet which is surprising because i never think anything is overly sweet! Haven't been to ambala for a long time and it seems to have gone downhill quality wise, sad as used to be the best. First time trying this branch of ambala will be the last unfortunately. Guy who served me was nice and polite, shop easily accessible no steps etc.

Samosas are super tasty. And all the other sweets are tasty too. But do not eat chana chat, it was honestly waste of money for me.

Poor customer service old barfi what a waste. Ambala frontier park blackburn

Great place to have authentic Indian sweets. Imrati and special laddu were so good.. highly recommended.

Nice and clean sweet centre a tad expensive but you really do pay for quality.

ALL PRODUCTS ARE GREAT AND SERVICE VERY NICE

When in Manchester got to pop in and get some sweets for Fam 👍

Rude service and the times I’ve eaten their mithai, it’s not been that nice. There are so many other places that serve much better quality sweets and are actually nice to you. My mum bought some Rasmali and literally 15 minutes returning from the shop, I put it in the fridge for her. The next day, my mum opened the packet and it had gone off. (The packet was still in date though) I rang Ambala and explained what happened. I said I could bring in the packet to the store. They were very blunt and accused me of not putting it in the fridge. They had a very bad attitude and I couldn’t believe this is the way they treated their customers. Awful experience.

Variety of options with good quality sweets and namkeen. Delivery via Uber eats doesn't help though. Strongly recommend Habshi halwa. Emarti and bondi laddus could taste better if it is made with pure ghee only.

Great service. Excellent quality products. Can't beat an Amabla.

I love Ambala. And usually staff are pleasant. This time the experience was not as good. Service left alot to be desired. I love their veg samosas, especially their side sauce that comes wit it. But the gentleman was very rude when I requested were the usually chutney was that went with it. Not going to be returning to that branch again. Thank you.

Had One of the worst customer experience. They don’t know how to deal and value the customer. Considering the store closing time (mentioned as 8pm), I rushed from salford after finishing work to get some stuff for my sister’s birthday and managed to reach by 7:50 and as soon as i entered the shop i was declined to buy a small box of sweets. I requested that I need only one small box of sweets which wouldn’t have taken more than 2-5 mins, still the guy rudely ignored the request. Definitely not recommended as they lack basic hospitality and manners.

I was in Manchester and thought I'd treat the household to Ambala mithyai before heading back down the M6; as nice as the plain and badaam (almond) barfi is, the rest of the experience was a let down. The gulab jamon were dense, and the jalebi tasted burnt and like they were fried in stale oil. The pista barfi (green pistachio) had a strange taste and weren't pleasant at all. The pakoras and samosas were tasty but expensive, i.e. £1.20 per samosa and £10/kg for pakoras... worse still, I was charged for six samosas, but the young staff member had only put five in the paper bag, despite counting out to six and maintaining eye-contact the whole time like it was a purposeful and knowingly shameful act. I spent over £50 in this mithyai shop... I was left disappointed and short-changed. Parking in the local area of Rusholme is difficult; there are sideroads to park on but you end up driving around a few times to find somewhere to park. Spaces outside the shops are for loading and unloading only, so it is not amenable to visitors from outside the area. The Manchester branch is best avoided; I'll see if the Leicester branch is at least honest with counting out the samosas, otherwise Ambala is a shadow of it's former success.

I recently bought a mix of assorted barfi , the small coloured balls were buttery and disgusting and the rest were unpleasant and overpriced. I have eaten Indian sweets from many many places however this place is the worst! Waste!

Great Indian sweets especially kajju Katrina and gajar ka halfway. The gulab Jamoon are all just too sweet. None of the burfi have any real milk khawa. All the sweet shops use atta/ powder. That's just standard business practice. "If u can't make or get real ingredients Fake it" people will continue ue to buy as they have no other option.

Brought mitai from here and halwa puri, absolutely loved it, would definitely buy again. The quality of food is excellent. Only gave 4* because the staff could be a little more polite and friendly. When staff are such it makes ones experience memorable and better.

Mithai/sweet was very good. Always been good and my favourite.

Nice selection great tasting treats 😋

Authentic Sweets and food .. Love to go often

Every thing here is always expired. Bought dahi Bala today and the smell was awful as yogurt expired. Chick peas also looked dried out.

Best sweets in the UK. really excellent quality

Very nice sweet shop 😊 staff are are efficient and hard working love the quality and there smaosa are the best in Manchester

Worst customer service. Arrogant staff. Giving them one star is wrong to. Deserve zero stars

Great food. Good authentic sweets. Parking is bit tough

Simply the best, authentic taste.

It’s amazing sweet shop and them samosas outstanding🔥🔥

good Indian and Pakistani sweets, "Mithai", parking is great problem but other than that it is ok

I asked if their samosas were vegan. They said they were so I bought some. I went there today and found out that this was not the case. Thank God I don't have an allergy. These guys will say anything to make a sale. Poor customer service and unethical business practices. Stay away from them.

Fantastic presentation of sweets

Bought jalebis and ladoos today. Jalebis were burnt and over crisped. Ladoos were stale. I'm not happy as I can't return the purchase as it would cost too much time and fuel to go back to the shop.

I ordered from here first time, I phoned up for a large order for collection the following day, I asked about prices and box sizes, the gentleman who took my call gave me all the info I needed, and took my order. The following day I sent my brother from Huddersfield to Ambala in Manchester at midday to collect, he said my order (1kg x 30 boxs) was packed and bagged waiting for collection, and they gave 10% discount, mitai is delicious but the customer service is definitely excellent.

Love their samosas, a bit expensive at £0.90 a piece

Delicious, testy varieties of foods 😋 and excellent service 😀

They were rude & vocal on several occasions in the shop and I found them to be quite threatening with their verbal abuse, we have been shopping here for over 10 year now, we will never go back as their barbaric behaviour in front of my mother was deplorable !! Came here last week with my mother during ramadan, we bought Pakora & sweets, the boy put half kilo of pakora into paper bag, which was bursting at the seams, when I asked him to put this into a box they took offence, I have tried to complain directly with Ambala but that has fallen on deaf ears!!

I went to this shop as a family, quite excited to try the food there. When we got there thought the staff member that was serving us was horrible, we asked for a small box of jalebi. He said they were out of small boxes, but the person in front had gotten a small box. To add to this, he tried to charge us more to buy a bigger box of it. At the end, when we payed, that staff member “forgot” to pack us the pakora so we had to go back to get it. Such a shame as the food was so good. Ambala needs to check its staff management.

Excellent variety and tasty "desi" (asian) food. Definitely recommended. although please note that this place is not a restaurant while still being part of the famous "Curry mile"

Amazing samosa's with really tasty sauces + great price for the size of them and very filling. 11/10

Best habshi halwa u can find even out of Pakistan. Samosas have been the same taste and consistent since I was a child. Besan ladoo and all other mithais rock. Ambala will never disappoint especially with their street food chat corner.

the best sweets shop in Manchester :) (edited review- Not anymore :(

Bought mithai and som habshi halwa last night Wasn’t even fresh Won’t recommend Never again

Seriously there customer service is so bad

Can’t fault this place since Ambala took over, the quality of the sweets is very good and the same each and every time I go. The only complaint would be that they close too early lol

Parking has always been an issue and Family asked for 4 portions of rasmalai and they didnt mention they were eating in. So the staff gives them plates, a knife to cut the plastic containers. What was this? I went for ambala renowned world name not back street service. When I arrived and so the disgusted service I said you shouldn't have accepted that.

This rating is for breakfast only Not at all a good place for breakfast No proper seating available!! Staff very rude and inconsiderate!! Went with family including children so asked two tables could be joined together so all can have breakfast together and staff respoded to do that on our own!! Extremely non professional and poor customer service!! Parking could be an issue!!

Good place to buy South Asian sweets. Especially habshi halwa.

Tried their halwa Puri for first time, the order was well packed and hot as it was devilered fast. The chanay with puri can be improved. In short their halwa puri is better than Anmol, Nafees and other places which offer same portion in similar price. Hence, I recommend it and would love to try their other items.

Staff need to be trained properly.

MOULDY Asian sweets brought in a tin box, looks nice six pieces in two layers after a couple of days when opened at home, the second layer had a mouldy bafi piece. When I took the tin back, instead of apologising, the staff told me I needed to keep it in the fridge but nowhere on the tin was it written it had to be placed in a fridge. Spoke to the manager but he was not cooperative DISGUSTING MOULD MEHTAHI DONT BUY THE TIN

Indian sweets shop very good guality of sweets

Good sweets but the staff are quite cold and rude. Was waiting for a whole 5min before they even looked at me and it wasn't even crowded. Kept ignoring me when I called out for service. It's such a shame. Would have loved to go more often.

Nice place do sweets and savery

In sweets this is the best shop. Their barfi mainly pista barfi is amazing. Must try faloda as well. Do not get rasmali, no one has good in Bradford. In Ambala normal meals are average.

They been closed about 7 minutes early, we travel about 30 miles. When we called, staff haven’t answer the call, lights was on….

Went to buy Ambala sweets from wimslow Road Manchester but they didnt have what we wanted to buy. so we bought some other mathai and when we got home the mithai we bought was old. I paid a lot of money and got cheated. I am never going back there again

Friendly staff, for the food it depend what you take, some are really good. The premises are clean

Poor stuff from them.. packed the full filled with oil samosas. Looks like they have fried them 5 times. Called them before buying the samosas that they should be hot and fresh. They just fried the existing samosas.. really don't link to anymore here. They don't deserve even 1 star :(

Quick and friendly service. Affordable boxes of methai, will visit next time I'm in Manchester! Recommend to everyone :)

Staff were friendly. Prices very reasonable. Quality is very high. Amazing curry, flavorful chickpeas, buttery sides and crispy fried roti

100% vegetarian. The samosa here is the gem top quality

Very clean premises, clearly laid out for distancing. Staff were helpful with explaining packages and prices.

Fantastic service and products every time

Good sweet but staff attitude is poor. Fasting might have got to their heads (or bellies). Not tried their chaats etc.

All food is vegetarian and no sign for this change. Bot too much variety. Ambala is now a shadow of its past.

Staff need to be more trained should know what customers need and not always look for money side

Best mitai hands down. Love everything Ambala!! Highly recommend! 😍

Quality is good but products are bit expensive. Though quality and taste justify the prices.friendly staff

AMBALA is always a Wonderful, Amazing place, must visit..

Good pakistani traditional sweet shop. Liked the taste. I really like their Habshi Halwa also known as Multani sohn halwa. Not exactly tastes like Multani sohn halwa but it has much better taste than other shops. Their other sweets have better quality as well. Cleanliness is well maintained (not sure how it looks like BOH and kitchen area, hopefully it is as clean as front area. Staff is very friendly as well never had bad experience. I strongly recommend to visit Ambala.

Very clean and presentable outlet. Tasty food. I have also tried their online gift delivery service a few times and it's always delivered on time and contents are always fresh. Well done! Keep up the good work. Thank you.

Went to get the halwa puri. Puris were dripping in oil so not crispy at all. The chana had a massive amount of oil and the halwa had clearly been reheated from old. Disappointed. Will def not be ordering from here again.

I bought samosas here and it was worst experience. I am regular customer but today they packed proper burnt samosas. I had to throw in bin. I will never go back to ambala. I will recommend 0 stars for them. Sorry for being harsh but I have no other choice for them.

Bought a Sweet gift box for my Mum's Birthday - good communication about delivery. Arrived on time and well packaged. And sweets were delicious! Thank you!

The shop keeper kept on rushing me what do you want next. Etc. Unfortunately I just lost my cool and just bought 3 sweets. They did apologise Apologies accepted. I would advise management to run customer service courses for staff smile Welcome customer I like to take my time when I shop the staff need to be able to read customer type. For the sweet dishes I would give 4 to 5 star it is excellent.

Tasty and traditional. Love besan k laddu

Nice and clean store and the staff was also professional in dealing.

It is a really nice and comfy place for u and others to go sit down have a chat and have a Asian/Desi sweet also know as Mishti or Mitay or have a cup of desi style tea. I would recommend that you buy the sweet yoghurt which comes in a nice bowl which has Ambala engraved on it.