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The best restaurants serving Mexican food in Orton with Hampton Peterborough East of England
1 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
624 Opinions in 1 websites
Came for a nice family dinner last night, have been so many times before and had a good experience but this time was absolutely shocking! Our food took ages to come out, my food was fine however 2 of the 3 steaks were not cooked to the preference asked for. Took a while to get a waitresses attention to send the steak back that was well done and should've been med-rare and also my mum didnt get any roasted veg and my aunt didnt get any sweet potatoes as they should've done. After 10 mins of sending my aunts steak back the waitress comes back in a bit of a abrupt tone and says as there's half a steak eaten she can't replace it with a new 1 unless its the cheaper/smaller steak or she can give us a massive 5% discount off this £20 steak 😳 i thought this was ridiculous and if anything should've been 50% discount as they messed it up. In the end my aunt decided to keep the original steak as we were getting nowhere and a lot of attitude from the waitress. My mum and aunt complain to the manager and she was absolutely down right rude, it was disgusting behaviour. Basically said when we paid can we leave. My mum says oh don't worry we will and won't be coming back again and the manager chirps back with thats fine because we're closing down soon. Very appalling, made our experience very upsetting! I think the name of the manager was jessica