The best restaurants serving American food in Brownswood Hackney London

I stopped going for months, because the chicken was not done twice! Started back with a friend recently, and my last 4 visits were abominable. 3 times, my orders were incorrect. Twice, the original chicken was crispy. We were unable to dine in because air had been out for couple of months. The manager (Randy) has NO customer service skills and his attitude is awful! He made an incorrect order in drive through, hubby didn't go back. Next time, I ordered INSIDE and he did the SAME thing. I took it back! Once he gave someone my order through drive through while I was at counter, took it back and tried to give it to me. I explained it left the premises, it is unsanitary and is supposed to be disposed of....remake my order! Tonight was the last straw. Chicken hard, dry and tasted freezer burned. Upcharged me for white meat, when he said that was all he had! He refused to correct the situation. I could go on and on. Last visit there....