ZITI PIZZA in Newtownabbey

quality was good, was a little cold by the time it was delivered

Went here at the start of November 2024 with great anticipation and seen some good reviews, unfortunately left very dissapointed. 2 of us arrived here for lunch on a Saturday at the start of Nov 2024. Was looking forward to it as had always liked Ziti and Knags so thought we would give it a try. Nice gentleman promptly showed us to our table. And after a few minutes looking at the menu , I opted for the Sirloin steak loaded chips and my partner had the Satay Chicken loaded chip. After a longish wait, around 15 mins, the waiter came out and asked me what way I wanted my steak cooked, well hold on a moment! 15 mins after placing the order!, what? The place was not busy so why did they not ask at the time of order, why wait 15 mins is beyond me. Another 15 mins elapsed , so that is 30 mins now for 2 loaded chips, so far!. Another 10 to 15 mins and lunch has landed, although more like a crash landing. A bowl of Frozen skinny chips (big no no in a restaurant, cut you own fresh chips), topped with sliced up sirloin and supposedly pepper sauce, but could not really see much. Now I thought Zombie knives where banned, so no idea why I got one to eat this with, looked like a hunting knife for gutting fish, large fish!. No need for it, as the steak was already cut up, probably with a razor blade and the chips so thin, you could have cut and eat it with a plastic knife and fork. Partners was of similar nature only he said the satay was very nice. As for mine, it was OK, just OK. Seriously over priced for what it was , coming to just over £42 include 2 large Cokes. I have no issue at all paying money and good money in a restaurant for good food and good service, it is very unfortunate that this did not happen on this occasion.

Sweet chili dip was all over the place

Pizza and wings were stunning! Exactly how I imagined! 100% will order again!

Had an impromptu date night here last night (31 Oct 24). Beautiful restaurant with a warm & calming atmosphere. We didnt intend on eating 3 courses but the food was just too good! Easy cheesy garlic bread & BBQ ribs to start, followed by the Tomahawk for Two which was absolutely outstanding and well worth the ££s! We then had Biscoff sundae & hot chocolate fudge cake and it was hands down thee nicest fudge cake I’ve had in a long time (apart from Las Vegas, that’s still Number One, sorry!). James (who I believe to be the manager maybe) was great craic and took the time to chat to us. Our server was fantastic also (cannot recall her name) but her wee french bulldog got the gift of our bone from the tomahawk lol. All in all, highly recommend and we’ll certainly be back again!

Order was missing items and was delivered with chili sauce spilt all over food. Food was inedible and delivery driver was very rude. I want a full refund however options don’t allow for this??

I always like to write good reviews for the restaurants I go to, though I have to be honest with my experience in this one. Burger was nice, nothing different than a chip shop. I got the fire house one and it had barely any sauce and certainly not hot like the name. Peppered sauce on chips was watered down. Nacho’s were great at start. Everywhere I go for food I have to have a few pints of juice. They all usually come out of the pumps in restaurants, nice and cold and fizzy, if not tins. This place handed us flat and warm juice , must of been straight out of the bottom half of a plastic bottle that was left out of fridge. Not happy at all with that , especially with the prices they are charging and in a restaurant they should do better, made worse when I asked them to change it and the guy took sips out of them to check lol. Then they gave new drinks that were more or less the same. In all the kids liked their chicken burgers while I sat sulking hahaha. Prices are extremely high for the quality of food and drinks though maybe I was just unlucky on the day. Lovely reply displaying your ignorance of an honest review of a bad dining experience with poor food and drinks. I did write that maybe I just had a bad day though now I’m guessing that it wasn’t given your reply. To try and put me down like I am some poor person that only eats in McDonald’s because I write the truth on my dining experience in this restaurant shows the unprofessional attitude you have. The reviews are to help you as well maybe fix an issue that may or may not be noticed and make your restaurant better so don’t take it to heart. The drinks I’m used to is in all decent restaurants that are served cold and have actually fizz in them. They are also not poured out of bottle that’s been laying in the kitchen heat. McDonald’s type drinks would be a step up for you. The burger never had a jalapeño in it by the way and I did ask for a spicy sauce.. The attitude shown towards the drinks we asked to be changed made me not ask for anything else. This was not the servers as they were really polite, it was the man who was at the kitchen. Totally embarrassing Also you don’t taste the drinks you served in front of the customers like an arrogant child because they wanted fizzy drinks and not warm flat juice from a bottle. I also dine in a lot of actual restaurants and pay good money for great food in most. You are clearly on level with the McDonald’s you talk about with that attitude and not accepting responsibility for the poor quality you served us on the day! I thank you for your reply though and showing your true colours!

1st time ordering from here! got pizza and wings and even my daughter who's autistic and struggles to eat new foods, tried a slice of pizza and loved it! 😍😅

Lovely meal - tater tots recommended!

food was fantastic and tasty 😋 will be ordering again and the restaurant looks fantastic as well

Food was lovely, but our waiter was fantastic! He was very attentive and helpful, understood our mission to eat a mass amount of food and brought us extra plates

Food was delicious! This was our first time ordering from here and it was really lovely, the pizzas are freshly made pizzas and the devil bread was amazing!

This place is fantastic! The food is amazing, with a great selection that’s sure to satisfy. The music adds a lovely touch, creating a pleasant and relaxing atmosphere. The staff is friendly and welcoming. Highly recommend this spot!

Definitely the new best pizza in Glengormley.

Really really good pizza and wings. Quite pricey but just about worth it. Korean wings (£10 for 6) and Italian job pizza were excellent

Food was all really good just one small detail the cross cross were abit over cooked other than that very well enjoyed!!!

Beautiful as always, lovely treat. Restaurant quality, delivered to your door. Delivery took a while but I expected that giving it would be a busy time for a restaurant, so didn’t bother me at all as I ordered earlier than when I wanted. So just perfect

First time ordering n wasn't disappointed best steak n chips with pepper sause I've had in long time n plenty of crispy onions was great. will be ordering again thank u

The pizza was burnt, chips were soggy, I’ll never order again from here, just waste money on this

The chilli beef pizza is amazing 😍

pizza completely undercooked, poor considering its restaurant level price

Can't fault the steak it was great cuts of beef and off course thankfully the same original staff from.zitti which was nice to see ...large portions so next time we will know not to.order so much

Lovely staff and really great food! It’s really hard to find somewhere that can accommodate for my partners allergens and they did an amazing job! Will definitely be back. They also have really good veggie options and their presentation of the food was so nice.

2nd time ordering, loved both times but did mark down originally because it was cold due to justeat, this time was piping hot and just beautiful. Only criticism, I did not get the fresh basil which was an ingredient on the pizza that I love, hence my choice, however because I had basil in my fridge anyway it did not affect the pairing of the ingredients on the pizza that made it amazingly tasty and flavoursome. Highly recommend, proper authentic restaurant quality pizza to your door, lovely!

I have gone to Firehouse four times now and have yet to be disappointed. It’s a solid addition to Glengormley’s food offerings. If you come away from there hungry, you must have a parasite hiding in you! Highly recommend the Devil’s Bread!

Excellent pizza, ready and hot on collection! 10/10

1ST TIME TRYING AND WITHOUT A DOUBT THE BEST PIZZA PLACE IN GLENGORMLEY :) DRIVER VERY FRIENDLY AS WELL AND ONLY TOOK 20 - 25 MINS TO DELIVER WILL DEFO BE BACK :)

Pizza fell apart it was so soggy. Under cooked in the middle. Would not recommend at all.

First time at the firehouse today and won't be my last the restaurant is decorated lovely the music they play is a mixture which was great service lovely and the food absolutely gorgeous I can't fault anything at the firehouse tip.... Try the devil's bread delicious 😋

To be fair, wet came at Noon on a Saturday, so not many folks there, therefore the lower atmosphere score. Otherwise, the good was good and the waitress pleasant and helpful.

Delivery and all was grand, pizza came in a state. Cheese was all in the top corner of the box and not on the pizza

Can honestly say I had one of the best meals in a long time ..me and my partner went for tomahok steak for 2 😋 was unreal and the mushrooms for start never had mushrooms like it .. staff were very inviting and friendly ..very impressed will deffo be back ☺️ it was that good I give yous a recommendation on fb 👍

Visiting friends in Belfast. Ate here last weekend - brilliant food. I had the american dream burger, which was genuinely one of the tastiest burgers I've ever had. Atmosphere is great and staff super friendly!

I visited Firehouse for the first time on Friday evening. There were a few quite loud large groups so the atmosphere wasn't great. Food was nice but not as warm as I would have liked as I think they were struggling with it being busy. There seemed like a lot of staff on and the food was nice just not very warm. Prices and menu were good and I'd maybe try it on a weekday but would avoid going on a weekend as it was just ok.

American dream burger was excellent last night, pizza was delicious too.. lovely staff and reasonable prices. Will be back

Food and service outstanding. No faults at all

I do not say this lightly….The most DELICIOUS pizza my husband and I have ever had. I’ll say it again louder for those in the back- the most delicious pizza we ever had!!! High quality, generous very flavourful toppings. The base was charred in the BEST most scrumptious, moreish way. Thought was given to every detail from how the rocket was sent in separate containers so as not to wilt; to pretty rustic packaging to the drizzles of hot honey. Exceptional!

Amazing menu selection! Staff were also lovely about my allergies and made sure I was comfortable when the table beside me ordered nuts. They arranged a new table for me. Food was delicious 😋

Needed 5 mins in an oven to reheat but food excellent. Tasty and will definately re-order

Delicious pizza! Husband said he just wished there was more! Will definitely be trying out the restaurant based off this!

Pizza arrived cold, had it anyways was starving, ! For £16.50 was very disappointing

Pizza was great, the Mexican was especially good. Will definitely order again.

Really enjoyed our meal. Will defiantly be back soon

I had the peppered steak loaded fries absolutely gorgeous, up there with my top restaurants . Really recommend

We were back at Knags revamped sister restaurant, formerly Zitti, now called Firehouse. We had a great meal! The new menu is great. Lots to choose from and well priced. I had the Cheeseburger pizza and I have to say that it was one of the best pizzas I have ever had! No joke! So tasty and the crust was light and crispy, just fantastic. My son's chicken burger was great as were my wife's tacos. 5 stars across the board without a second thought! Do not overlook this restaurant, you will regret it if you do!

I would have rated full stars, only freezing, I believe this was a justeat fault, driver sent somewhere else. Had to heat in actifryer, will prefer to visit restaurant next time, flavours beautiful, pizza sauce gorgeous, delivery driver was not at fault, seems it was a mishap with the system, definitely recommend if you get it hot, shame first time trying but could see how beautiful the food will be if no mishaps. Probably a one off but if you like real pizza you will enjoy here, maybe next time

Family of 4 meal to check out the new resturant. Food was outstanding. We had taco's, pizza, Kiev burger, cheeseburger fries and kids meals. Would reccommend the chicken burgers.

Good food and wine such a pity it took over hour from ordering to be served. Told this was due to a large booking that had just arrived before us.

Ordered from just eat and was disappointed pizza was not as described no rocket and pizza was soggy will not order from here again.

There for a family birthday. Excellent service from start to finish and lovely food. Lovely setting for a meal and would recommend to couples of families alike.

Well priced great food. Massive portions too. Had to pace myself, it was like man vs food.

The food was OK, not the same menu they have on line. Wasn't busy when we were there, but the service was slow it was a Thursday.

Truly great-tasting, filling food. The service was great (could've done with more than a small pot of ketchup for the little one though). We will definitely come back, that spicy crispy beef burger was unreal!

Delicious food! Friendly helpful sfaff

Sisters birtday party,great food and service

Absolutely amazing menu with so much to choose from! Both family and date night atmosphere! Such a pretty restaurant! Me and my partner spent so long choosing the menu because there was so much to pick. The food was beautiful!

my mum and i went for dinner last night. food was amazing as always but our server was fantastic. his name was michael, very charismatic and very attentive

Staff, pleasant and efficient lovely warm and excellent food. Plenty of it. Only issue we had was the parking, no spaces available

Amazing food and great atmosphere

Great food, Andrew the manger was really helpful even though it was busy and recommended the rack of ribs which was beautiful! Highly recommend.

The restaurant was lovely and had a really nice atmosphere, my bang bang chicken was absolutely delicious. The manager was so nice and offered to box up the rest of my food as the portion sizes are quite large. The garlic and cheese flat bread was so nice and was shaped like a heart for valentines day. Really good value for money and staff were friendly and welcoming.

Food great as always. Staff cud do with more training. Stood in hallway being totally ignored for at least 7 mins b4 we wer taken to our table. We had booked or we wud have walked out. Wer given our menus by a large young guy who looked like he wud love to be somewer else. Waitress came to take order and we wer told that menu finished at 5.30 it was now 6pm and we cudnt choose from it. So i asked why the guy gave it to us? Hence the training comment at the beginning. We will b back to try again and c if theres any improvement.

Love this place, reasonable prices, great food and good service! 👍

Top class. Great food, great atmosphere, super menu.

Reasonable prices something for everyone and great staff

The staff were so nice, even though we were continually asking for things. The food was delicious! I would thoroughly recommend Ziti to anyone!

Lovely food and great service. Reasonable prices. Can't wait to go again

It was the first time we are I this Restaurant. Food was delicious and atmosphere is fabulous. All employees very nice and friendly. Definitely recommend this place for a food.

Great food. Nice atmosphere. Will return .

Service was excellent but food let the place down, some of the food was really over cooked. Its a shame because we go to knags often and the food is always amazing. We did mention to the waitress who apologized and told the supervisor but it was just ignored, it’s a shame because we did have high hopes it’s not cheap especially considering the location.

Lovely restaurant with a really nice atmosphere, my burrito bowl was delicious and waiter offered to box the rest up for me to take home as portion sizes are great!! Cheesy garlic bread starter tasted so fresh. Great value for money and staff were friendly and welcoming. The menu has something for everyone and is a good place for all occassions- dates, birthday parties, family dinners etc. Will definitely be back :)

Nice place, food was great and staff very friendly. Young lad who served us was very pleasant. Only thing I found there was no atmosphere

Excellent food ,worth the wait !

Good food .Big selection. Not too pricey

Best pizza in northern Ireland. Great friendly service every time

Lovely place , great food but no matter what ... if u can , get a long island iced tea 🤌🤌

Really nice food, not cheap but really tasty.

Wow! 1st time in Ziti and will most certainly be back. Food was delicious. Service was fantastic and portion size was great. Inside is so clean and modern with very comfortable booths. If your ever up near, I'd 100% recommend you try Ziti. Belfast Burrito was awesome

I have dined in Ziti by Knags twice over the past year, most recently on Saturday. We usually ring in advance to book a table. Staff couldn't be more pleasant, attentive and helpful. The food is decently priced. On both occasions the food has been delicious and served in great time, even when restaurant is very busy. Always leave here with a full stomach and also an enjoyable experience. Car Park is abit small but we have managed to get parked okay on both occasions.

This was the 4th time we dined at Ziti's. The first 3 times it would have been ranked 4 or 5 stars. Firstly, the vegan options were almost existent, 1 vegetable curry and that was it. Then, I ordered arancini balls but received macaroni balls. Luckily I like Mac and cheese so they didn't go to waste. The veg curry came out to salty it had to be returned and with their being no other vegan options, the person went for a basic salad instead. I ordered a calzone, but the chef made the wrong type so the others in my group were eating as I waited for my main to arrive. Finally, the other member of our party found plastic on his pizza. It was very disappointing and nothing like my previous visits. I must say I could fault the staff, the lady who served us was extremely apologetic and embarrassed by the whole thing.

Couldn't recommend this place enough. Food was amazing, staff where so friendly. Had a loveky cocktail ,nice atmosphere. Will definitely be back. ( very accommodating for gluten free.)

After hearing great things we decided to try on Saturday evening and had a takeaway , from walking into Ziti to collect I was greeted by a lovely smiley girl with dark hair in a pony , who I assume was manager she led me where I needed to pay , when I got home our foods was all gorgeous and presented lovely we had the ribs , chicken, pizza for the Kids chips coleslaw onion rings and we cudnt fault anything so if u don’t know this place get to know it. , you won’t be disappointed , well done Ziti your smashing it can’t wait to go back 🤩🤩🤩🤩🤩 also the place looks fab aswell

Food was great and the staff were also great

Definitely a place to go for value for money and the food is amazing. The staff are very attentive. Went for mums birthday and she had a ball. Thank you Gina and the rest of the gang xx

Had yet another great meal great to see the place so busy

Food was outstanding, highly recommend the arancini for starters, we he timing of the food was on point, mains arrived when I needed them, staff were on hand and always available, so good to have great food and excellent service. I left wanting more. Can’t wait to go again and will tell everyone.

Not the cheapest place to eat and certainly not the cheapest place to drink.... However all that said... Food was Top Notch. Couldnt fault it at all. In fact it was absolutely gorgeous and yes it was worth the money. I will be back...

Today my sister and I took my mum for her birthday and from start to finish she had a ball. The food was amazing! Piping hot and so tasty. We also had dessert which was delicious. Mum and I had the trio of desserts because we couldn't make up our minds! The staff are very friendly and so helpful. I thought the food was very fairly priced and we definitely will be back. I can see why they are so busy. Definitely value for money. Thank you for making mum's day xx❤❤

Good food, great service, nice setting

Cant fault a thing. Food was amazin! Staff are really friendly and the surroundings are welcoming and comfortable. Will definatley be back. Looking forward to next visit😊☘️

Great menu cooked perfectly and very friendly and attentive staff, couldn't ask for better

Lovely food here. Friendly and helpful staff. Really enjoyed it

Lovely interior, service was amazing, went for lunch, can't wait to try for dinner

Excellent restaurant always a 10/10

Food was lovely great selection of food for all. Staff friendly.

Fabulous food and service 👌 only problem was we were unable to leave a well deserved tip via the card machine...we still left some cash. OWNER please sort this out for your staff!

Beautiful surroundings, staff went beyond in their service and friendliness, food top marks for presentation and taste. Definitely be back

We had their breakfast menu which is extensive. Excellent service and good food. Extremely clean and tidy. Lovely friendly staff.

Food and service was excellent great place to eat very relaxing atmosphere and place is spotless

Good selection of food. Friendly helpful staff. At our table the steak the prawns and the kids chicken Good. The chicken griddle dish not to my liking.