Wok kitchen in Bromsgrove

Ordered food online and it was delivered in 15 minutes. Really hot and very tasty. We’ve had takeout from here many times before. Never had a bad experience with food or delivery. Will definitely be ordering again soon.

Awful. First of all, the customer service was unpleasant, as they were cocky by advising heavily what is should eat and not letting me think, as he was rushing me. There name started with a B, however can’t remember fully what it was. He thought that he knew what I wanted after being on the phone with him for 2 seconds and he choose something I had allergies too, which I luckily said no to and then decided to go somewhere else.

Phoned up around 6 o’clock on Saturday and had the phone answered by a young lad. Thought he was very rude and condescending, then proceeded to purposely get my order wrong thinking it would be a joke. Went into store to collect and complain about this gentlemen, only to be greeted with him smirking in my face. Later found out his name is Ben. The food was pretty poor and the service was shameful. For such a young age this young man should be ashamed of himself. He is rude and arrogant and I shall not be returning.

We always order delivery from Wok Kitchen. We have been in Bromsgrove only since July 2023 and this is our go to takeaway Chinese food. Always hot, speedy delivery everytime and the price is very affordable. The delivery charge is pretty inexpensive. The food here is absolutely wonderful, full of flavour. Some of these other reviewers must have been somewhere else other than the Wok Kitchen. Love this place!!!!

We ordered takeaway!! Their version of Aromatic duck with pancakes is a sorry excuse for food). £9 for a quarter of duck (hard not crispy, I gave it to the dog in the end afraid I’d break my teeth), pancakes were congealed and impossible to separate: Excuse for this was in their restaurant the pancakes are placed on top of the duck! I can’t say what I think because apparently it’s a profanity! Even the cucumber was sliced in such a way that a lot of it was skin and not much else! Even the vegetable spring rolls had to be almost torn rather than bitten! We will never order from there again. I’d rather never have a Chinese takeaway again than order their excuse for food!!! (Again I can’t say what I think of their food because apparently it’s another profanity!) AVOID! AVOID! AVOID!

Had many take aways delivered from this Chinese. Always good quality food delivered hot and on time. Don’t know why some reviews are bad as we have never had a problem ever.

ordered by phone - they charged us more than the online prices food was awful hot house platter was cold - polystyrene box was melted on one side- despite asking for a serving for two there was only a serving for one the sweet and sour dip was like orange vinegar crispy duck was all skin we will never order from here again delivery was relatively reasonable

Food was cold and unbeatable. Chips looked like they had been heated up 4 times. All went in the bin

Ordered spare ribs and beef curry and both were very good with good customer service too as well as speedy service

Totally appalled by the extreme failures of this takeaway Order took 2 hours to come then parts of the order were missed Food was cold and tasteless and ended up in the bin Staff don’t care Place should be closed down but the way they operate that will happen soon anyway Avoid like covid

Order was placed at 17:22 it arrive at 19:34. Contacted the restaurant twice both times given the reason 'busy' and 'driver is on the way'. The food was left on the door step as the driver ran away. The food itself was inedible, food that should have been crunchy was soft and chewy. Over all the worst experience I've ever had from a takeaway.

I’m new to Wok kitchen and I know some people have not been happy with them ,but from my experience and I have used them a few times now the food has been delicious hot and delivered on time . I cannot fault them.

Do not use, lied about delivery of order twice, denied speaking to us on previous telephone call. 2 hours and still no food.

Service was awful waiting 2 hours for a takeaway rang twice to be told it’s ok the way. Third time rang and they said there’s been a mix up and will be another 45 minutes. Would not refund any of the £50 I spent.

Fabulous meal couldn’t fault it ,Prompt delivery ,will definitely order from them again .Ordered by phone ,highly recommend.

Placed online order waited ages for delivery then got wrong food. Rang restaurant got told so sorry it’s just eats fault bye!!!! So rude so unwilling to help rectify the mistake they made. Don’t use them ever

Did not receive our rice, rang up and said they’d deliver, had nothing will not return, it’s not the first time this has happened!

New Year’s Eve Placed an order in Foodhub at 18.44 the delivery time was 90minutes. 90minutes passed so rang China wok young lady answered the phone I explained I was chasing the order. Asked to hold the line. Ten minutes later the phone was hung up without anybody speaking to me. Tried the restaurant 97 times continuously engaged eventually it rang and was answered told to hold the line again only for the same to happen again!!! Food eventually turned up at 22.25 part of the order missing tried to ring restaurant to inform them guess what engagedagain. Raised complaint with Foodhub tonight they have contacted the restaurant they are not prepared to reimburse for food missing from my order and no apology DO NOT ORDER FROM THESE ON ANY FOOD HUB. The delivery time never changed all evening absolutely disgusting There is no customer service No contact directly with me from them despite them promising the manager would ring me all week. Terrible customer service Will never use them again !!

Ordered from ere lastnight had spare ribs and bbq sauce about 3 hours later was violently sick sweating and dizzy has this was all I ate yesterday so I know it’s food poisoning I was up all night and been in bed all day. I...

We wanted to check if we could order food that did not have gluten in the recipe (we accept that there is always a risk of cross-contamination) and so we rung them. The lady we spoke to was very helpful and said if we told...

Food arrived 25 minutes late and cold. Called the shop and was greeted by abuse from the manager who called me a liar. Was refused a replacement order or a refund, even after offering to give the cold food back which was not edible, and...

Ordered food tonight and food was missing and when we called up received nothing but abuse and told that if we wanted it to go to the police, very shameful and will definitely not be using again

Terrible service ordered at 7 pm it’s now 9pm just spoke to them they said it’s going to be another 30 minutes, never used them before going to be the last if the food is cold or crap I’m going to take it back and...

Well I know we are all under pressure with lockdown so I was really thankful that at last a Chinese was open and willing to do deliver. That I thank you for. However that is where the thanks end. Placed an order with a delivery...

Absolutely shocking customer care. Not only were the chips we ordered loose inside the plastic carrier bag, after picking them off the rest of the order removing the ripped paper along the way, we find 2 items we had ordered missing. After calling the restaurant...

Food was great but the delivery was below par. They are 35 minutes later than our time slot. Ordered in the week too. I'd recommend going to the takeaway to order as it'll be quicker!

What a massive disappointment. Ordered a red thai curry which was a sweet and sour chicken with some chopped chills. Absolutely discussing!!! Why think we are that stupid to realise what is or isn’t an authentic dish? The rest of the food was also repulsive. How you are still in business is beyond me. Stick to Miu Miu on the Birmingham Road

very good value , a nice chinese takeawy, highly recommend it. food is very good and resonly priced.

Stay as far away as possible! I ordered online at 7:30pm and my delivery time window was 20:12 - 20:42. I called the establishment and told the order hasn't left the kitchen and will be another 20 minutes. Thats 2 hours since I placed my...

Terrible service. Terrible customer service Food didn't turn up . When I contacted the Chinese to enquire where my food was I was greeted with a very volatile lady saying my food had been delivered to my house and payed for cash and hung up...

The food is horrible... don’t eat there! I actually felt sick after eating it....the fried rice was over cooked and the egg foo young was dry...chicken and mushrooms were tasteless and hardly no sauce....I really would never go there again and wouldn’t recommend that anyone...

If I could rate this without a star I would, hair in food, luke warm and they messed up the order all in all waited nearly 3 hours to eat my food and had the added ingredient of hair in it, will not be using...

Have been using this Chineese since moving to Bromsgrove 6 months ago have probably had one a month and every one has been brilliant delivery never to much of a wait and food always good quality and warm

Ordered chow mein, ate half and then found a short dark curly hair in the noodles. The other dishes I ordered were mediocre. The driver also got lost and had to call for directions and therefore the food wasn't hot when it arrived, wouldn't order...

Discusting and rude woman on the till Never again Worst place to get chinease from. Just go to the oriental royal instead

Food was barely warm took around 2 hours to arrive... 1st time ordering as it’s the only Chinese restaurant on just Eat for bromsgrove and fancied having something delivered but I would recommend not ordering from here if you are thinking about it there are much nicer higher quality Chinese restaurants in bromsgrove also girl on desk very rude I found. Disappointed

Very poor food and service, they don’t even provide any forks!!! Won’t be eating here again unfortunately.

just ordered a meal for 2 noted time still not here hence phoned and complained about how long to wait 1 .5 hours not good enough they said it hadn't been that long then put phone down on us the ignorant ,my husband has tried to phone back they wont answer the phone , phoned several times never again,

Delivery was half an hour late and when it arrived I wished it hadn’t 😷 much better Chinese takeaways in Bromsgrove

After a really long wait, the delivery arrived. Besides the fact there were hairs in the dish, the Cantonese chicken was really poor in texture and flavor. As soon as I saw it I severely regret buying the meal altogether. Utter waste of money.

I like this food and so delicious . And have delivery and collection for hotels and any place . Delivery it’s so quick.

Always use the wok kitchen for my chinese takeaway, have never had a bad meal from there in all the years I used them. Their delivery service is always good as well you don't have to wait long and they are always friendly.

Absolute disgusting service. 2hours 20 mins for a delivery. Several phone calls complaining. No apology nothing. Will never use again...

Fast delivery . But the food was tasteless lukewarm and of a very poor and cheap quality. Defiantly not recommended.

This takeaway is one of the only Chinese takeaways in Bromsgrove to be on Just eat and we have a voucher to take advantage of. we always have a good meal from Wok kitchen and the delivery is always on time. we have the set menu for 2 plus chips and chow mein and it came to £25 which Is good! its not terrible as stated below!

I wasn't happy with the lady on the phone , she told me I had to pay for delivery after she Messed up my order ,

Best chicken and sweetcorn soup I ve tasted ! Really good beef fried rice . Cantonese sweet and sour pork great. Any of the salt and chilli dishes brilliant. Very friendly staff and good delivery service . Keep up the good work Ben

Ordered a takeaway via the Hungry House site. Two of the dishes contained hairs. The restaurant was unhelpful when I phoned telling me no one was there who could help. Finally obtained a refund via Hungry House, although the restaurant insisted on collecting the food first. Initially I was offered a 20% discount on my next order. Would not use the Wok Kitchen or Hungry Horse again. The s

Ordered food via an app at 5pm for a 7pm delivery. At 7.20 rang to see where food was only to be told it had already been out with the driver but he wasn't given an address so he had to return with it but was now out to delivery it !!! Expressed my concern that the food was already 20 mins old but was assured that (somehow) it was still hot. Food arrived at 7.25 and driver confirmed the reason for late delivery. Unsurprisingly food only lukewarm so not that tasty or enjoyable. Ribs very poor - all bone and little meat ( see photo ). First and last time using this takeaway. Suggest for collection you use Royal Oriental or for delivery China Wok.

Don't really do take away foods Greasy Little English spoken they cant tell you whats in the food so allergy people beware