Urban Coffee in Down

Staff were so friendly and the food was lovely! The staff were run off their feet though

Lovely little cafe in the village. Great feed, lovely coffee and very well priced with lovely staff. They don't allow dogs inside, but that's all good, they even dried the benches in the rain for us.

Beautiful fresh food served by helpful, friendly staff.

Great place for lunch great food and service

Good, friendly service. Tasty grub at a reasonable price. Called in for lunch. Had the deep south chicken panini. Very tasty.

Lovely place, staff friendly and efficient, made room for us although busy, and didn't have to wait for our meal. 1 or 2 steps into the cafe to negotiate and loo is on ground floor .

I had the nutberry toast and it was very tasty. Very comfortable cafe and nicely decorated for a warm atmosphere.

Just left 20+ minutes, completely ignored, Asked to order a couple of times. Not busy so not sure why. Lots of tables with uncleared plates etc.

We had breakfast here today and were served very nicely. All of our extra wishes could be fulfilled. Thank you very much 😊

Ordered an omlette, which was really overcooked and bland, should not be chewy, but it was. My girlfriend ordered poached eggs, which were hard boiled, and food was dry. Didn't eat hardly any of it and asked can we just leave the food as it was not nice and was overcooked, but was charged for the omlette anyway. Will not be back and would not recommend.

Called in for something nice to eat and were not disappointed. Staff were very friendly, accommodating and professional in their approach to all customers. Food was excellent, well cooked and nicely presented. Coffee was fantastic, really was worth the visit and not too expensive. Everyone there at the time were very happy and enjoying their choice of meal from quite an extensive menu. Certainly will be visiting again. Thanks to the two ladies who looked after us!!

2nd April I enter the cafe, people in line turn around and leave, first red flag, I wait 13 minutes for a set as table after table opens on, five members of staff behind the counter talking, none on the floor. All staff are teenagers or early 20’s, all busy themselves with busy work as people in line try and get their attention. When a male teen eventually comes to seat me, he goes to serve the couple in line behind me, stepping around me like I was not there. When I eventually got my order, I was served a tasteless iced latte, There’s many good places to eat in Castlewellan, don’t waste your money here.

Only needed a scone but had French Toast. Looked yummy, tasted even better according to the eater!

Food was good but portions far too small for the price. Comparative restaurants have portions twice the size for similar value. Only 1 bathroom & no changing table for children. Staff friendly & service good, however left feeling overcharged.

Awesome service and wonderful food taste. Good prices

Friday late morning. Called in for coffee. Great spot. Speedy service, no wait. Good coffee. Flapjacks really enjoyable.

Urban never fails to please. Fantastic food and service. Love their Spanish brunch.

Lovely coffee shop that we found after visiting Castlewellan Forest Park. The pancakes are amazing 👏

Decent looking spot and well decorated,The staff were friendly enough but the food was awful,Got the chicken/bacon/Lettuce/tomato Sandwich.Toast was cold,No bacon. Had to pay them £26 for two sandwiches and two drinks Not up to standard for that price. Would not return here

Great local cafe, with a good selection of food and coffee. A perfect spot if you've been in the park, or just want somewhere to hang out with friends.

VERY FRIENDLY STAFF AND VERY GOOD FOOD.

Dropped in for a coffee and the soup. A hearty vegetable soup and sourdough toast. Very nice and very good value.

Didn't really ready here, so can't comment properly, but what I saw going to other tables looked good. Lovely staff and nice coffee - good place to go for a break

First impression was vg, great menu we enjoyed our visit.

Lovely and clean, great coffee, great Buritos and paninis Hard to beat.

Love the food. Breakfast was great. Burrito was amazing

Great food, nice coffee and friendly service.

Disgusting. Ordered a chicken panini which was a roll stuck in a panini machine. The chicken was greasy and couldn't eat it. No side salad just a greasy chicken bap. Disgusting. Ordered a chicken burrito which was cold and had three slices of cheap chicken in it surrounded by mushy beans red onion and loads of rice to make it look big. Oh and even though the wrap was cold they still managed to burn the wrap until it was black. No sides included. All for a reasonable price of £20 lol. The service was slow and staff were clueless because they were all 16 years of age that's including the kitchen staff. No wonder no senior manager there and left to there own devices. What a dump. This place when first opened was really nice but it's turned to a mushy burnt wrap. Never will I go near this place again. As it's not the first time it's been vile. Avoid!

Such a cozy and inviting place for coffee and brunch 👌🏽 Staff super friendly, food, delicious 💙

Good variety on lunch menu. Tasty enough. Very yummy tray bakes. Most staff lovely, but one seemed a bit unhelpful. Help-yourself tap-water container quite small, so often empty.

Great food in a clean and relaxing atmosphere. Plenty of the menu to choose from for breakfast. Recommended.

Great food Went back and still no complaints I would recommend the Oreo pancake stack and the burritos

Had the burrito. Completely devoured it. Delicious. FYI, there’s red onions in it, not mentioned on the menu. Coffee really decent too. Great find!!

Disappointing food and service 😑

Very slow & poor service. Just needs a good manager to oversee things. Hard boiled poached eggs, items forgotten. 2 of us ordered similar food, 35 minutes between the 2 breakfasts being served. Disappointing, as we love to support local businesses. Have left before because of slow service, but thought we'd give it another go, as anyone can have a bad day. However, we could have got a better breakfast at the petrol station.

Friendly welcome, attention to detail and quick service. Great overall experience.

Did me pancakes after 12, very happy! Other breakfasts looked great too, and very generous kids portion

The food is amazing, so so nice and one of the best around NI and yes it's fresh but don't come hungry, the wait the past two times have been incredibly slow - today around 15 minutes to order and 45 minutes for food to come. Even if they brought kids food out sooner if possible as its tough with toddlers. No doubt the staff work really really hard but owners/managers must be aware how off-putting this is for customers returning.

Visited lots of times before, so was very disappointed with the service today. We both ordered tea and a fry, asking for soda bread to be swapped out for more potato bread instead. Simple. Long wait for food, but it was busy so that's ok. Food was brought out but was missing bacon, maybe order not taken right ? but I pointed it out before the plates were put down, so the server took both away only to come straight back with them and said bacon would follow. We then waited for another few mins for our cutlery. Then another 10-15 mins before bacon came... I had the rest of my meal eaten at that stage. On paying, I wasn't asked about my meal or apologised to (it was the same server) so on customer service alone, I'll not be back when there are other options in town. Also, pet peeve, when cleaning a table, please do not spray disinfectant from a height so it will hit the customers at the next table... twice!

Beautiful cafe, which offers pretty good selection of coffees and food.😀☕️ The staff is great and Fiona is so lovely.😊 Nice atmosphere in the cafe.🪴 Only went once, but would return anytime.🙂 Also very good for vegetarians too.🥗

Having visited the cafe a number of different times with friends and receiving reasonably good service. I had thought it would be the perfect place to take a client. Unfortunately I was wrong! As myself and the client had (only) ordered drinks the owner informed us that as we were not ordering food she could move us at any time to accommodate a larger group. In my opinion a very unwelcoming, rude encounter from the get go. I honestly wouldn’t recommend this place if you are planning on (ONLY) ordering drinks in a cafe and having a catch up. (We had planned on having lunch after our meeting but after the rude encounter was completely appalled at the service so decided to go else where for lunch.

Two of us shared the Spanish brunch - it’s huge & absolutely brilliant. Quick service lovely coffee warm interior fully recommend

I've been calling into Urban for years, whenever I am passing either cycling or driving. Good quality coffee and hot chocolate. Food is very good too. Lovely atmosphere and the staff are always very welcoming.

Disappointed. Service realy bad, place was freezing and aircon blowing cold air. Waited over 15 minutes to order.had to call her. Was only us in restaurant at that time. Food came not hot and blant . 2 waiters came pass our table more than 3 time looking at empty dishes, instead of lifting them and ask do we need anything else or is everything ok. Nicely decorated little place unfortunately service is not good at all.

Very friendly welcome and quick service. Will definitely go back to try more of their breakfast menu

Haven’t been in a long time. Place jade been done up so beautiful. Arrived and sat down. Coffee order taken straight away and took ten mins. After we ordered a bowl of soup and chips 40 mins later no food . We got up and walked out. No one came to check to apologize to explain. There was only us and 1 more table to be served. It’s a pity but won’t be back. Went elsewhere and with in ten min fresh soup and chips served . That’s how it should be done

Was the first and last visit. We got a table, and they brought the menu after 10 minutes. There were only a few people in the cafe. Not to mention the poor food, slow and unpleasant service I was surprised by the fact that after asking for the bill, the waitress found the prices on a sheet, counted them in her mind in a couple of seconds and told me the total amount. I did not understand for what and how much I paid. Shouldn't I have seen the bill first and get a copy of it?

Excellent service, coffee and food!! What's not to like, will definitely be back, thank you!!

Very long waiting time for just a coffee. Tables sticky... And in the middle of ordering Girl started to talk between each other. No one informed us that offer waiting for us ready. I regret that didn't turn back to spar

Delicious food. Big servings and the prices seem justified due to the quality of food you are getting. Highly recommended this place!

Food was gorgeous we have coffees and breakfast. However the most disappointing part of the experience we had to sit at big table ans after ordering they sat other people at the table which ruined our breakfast because we couldnt relax or chat as there no privacy. Felt like having breakfast with two other strangers. When we asked could we move they said other smaller table was reserved but two ppl walked in and sat at it and thry certainky did not look like they had reserved it. Overall this cafe should get rid of those big tables esp in table if two have to share it with other people just not comfortable experience.

I love this place! Great food, brilliant coffee. They also serve a great selection of juices and smoothies. I always pop in to Urban when I'm in Castlewellan. The staff here are always very friendly. Good for breakfast, lunch, or just meeting a friend for a coffee. Highly recommend!

Has some vegan/ vegetarian options

Very expensive very slow service not very tasty burnt food worst fry I ever tasted good luck 🙃

TERRIBLY slow service, waited 30 minutes to take order and over 30 minutes for food. Staff was unfriendly and tables were not organised or cleaned.

Stopped for a coffee on my bike ride. But as they had vegan options I grabbed a panini and a slice. So good.. I guess it's busy for a reason Great coffee as well.

Poor service front of house. Arrived to find the place busy as usual. We don't mind waiting which we have done many times before but staff seemed to prioritise locals. People who were seated 15 minutes after us had their orders taken before us and served their food before our order was taken. I had to ask staff to take our order, not sure how long we would have been ignored otherwise. 15 mins after we ordered our lunch, someone sat next to us, ordered his food, was served his lunch and finished his meal before our food arrived. My partner enjoyed her chicken burger and chip. My healthy option was nice, chicken was a little dry but everything tasted fresh and well cooked. Just a pity it was not well organised and managed out the front of house.

I love this place. Their hot chocolate is something else! The also do vegan brownies which a excellent. The main thing I love is their bacon. They do it so well. It's just really good quality bacon (coming from my chef dad). Their service is excellent. We always given a tip.

Stopped here for brunch after seeing positive reviews online. Interesting, tasty and filling menu options. Dropped stars because our server got quite short with us when we asked questions about our drinks. Spoiled what would otherwise have been a good experience.

Great menu for lunch or brunch. Quite busy but the staff were still very tentative. Had the breakfast burrito which went down a treat!!

*Updated* We are regulars here and come back for the great food and SERVICE... Thanks EIMEAR. ***Excellent and healthy*** Mixed group of eaters! Menu was varied from breakfast to wraps and salads. Service was very good, food was excellent and healthy. I had the 'Pro clean' (sweet potato chicken, egg, salad, seeds) and my wife had 'The Rosie' (melted Brie, bacon, red onion, lettuce, sunblushed tomatoes, Rocket) We were both very pleased with the food and service. We will be going again soon and I recommend others to do the same!

First time visiting here last weekend and it won’t be the last! I had the Spanish Brunch and it was amazing. I’d seen plenty of photos of this dish on my social media so I had to try it and it did not disappoint. It was all so tasty and my friends got paninis which they also really enjoyed. A lovely atmosphere in this place and it’s clearly very popular due to the amount of full tables and people standing waiting for a table! Can’t wait to visit again!

Astonishing that in 2022, in a place where most folks have a dog, this so called welcoming cafe doesn't allow dogs and says it with no real explanation or sense of apology.

Second visit. Spectacularly slow service on both occasions even though very few customers....won't be back.

Friendly, very nice place. Good quality food. Very Friendly and helpful staff. Will love to come back.

This is my favourite coffee shop in Northern Ireland. A great menu that has something for everyone and the food is just so tasty. Service is quick and I would come all the time if I lived closer.

This place has by far the worst customer service around. Food is good, menu well done, no complaints there, location great and so are the prices. However ir it’s all ruined by lack of customer service. If you happen to find a clean table you’ll wait 15 mins before someone will take your order. Not exaggerating, I waited 5mins by the sign “please wait to be seated”. Then the lady wiped the table with a dry cloth after I sat down, was handed a menu, and I left 16 minutes after being seated down as no one would come to take the order. I will not be returning as I value my time too much. It’s a shame because it is a nice restaurant

Second time here. Lovely food and staff. Great for a post Mourne hike feed.

Had scones, tray bakes and coffee. Everything was delicious, tasted homemade and fresh. Staff were lovely. Highly recommended

Lovely little cafe with a great menu and delightful atmosphere. Worth a visit. Enjoyed the Mexican Benny and the Bounty Caramel is fab.

Plenty of parking, nice interior and lovely plates. Good quality food and well presented . Only thing I'd change is my poached eggs were v small and hard boiled and I don't think the poppy seeds on top of them go, kept thinking I was crunching shell.

Lovely coffee and tea but the sweet bites are brilliant.

Absolutely love this place. Menu is fantastic and varied. Coffees and milk sakes are awesome. Please bring back the power clean to the menu. Really miss it as it was the best 🙂 Check it out if you are in the local area

If you are in this town you have go try this amazing cafe. The coffee is amazing. Seems to be the spot for most of the local cycle clubs to have a pit stop. Pancakes stack is a must have…. Don’t forget your traybake as you leave.

Researched this place and came especially to visit. It was a bit disappointing tho. Not much choices for gf cakes (no vegan at all), coffee ok. Service a bit slow and not very attentive :-(

Go here all the time everything is always great

Very loud couldn't hear the server very well

Fab food and great service. Highly recommend.

We stopped here for coffee and hot chocolate on our way to Ardglass. It was very good and service was lovely and friendly.

Incredible coffee and outstanding food. We'll definitely be back.

We Love the coffee here. Always stop if passing through 🤟

Excellent food in a very well done cafe

Granola bowl and smoothie were just what was needed on such a beautiful sunny 🌞 day

Enjoyable lunchtime visit, great grub and good service! Clean & happy with Covid measures. Parking nearby was handy and good music (Promises by Calvin Harris)!

Great food and friendly service

Came here with my sister and mother today.. best pancakes and coffee ever hands down also a shout out to our server she was lovely

Superb food. Well spaced tables. Very friendly and helpful staff. Couldn't beat it!

Called in Wednesday hubby had some kind of wrap I had mushroom bennie bòth very happy with choices waitress very friendly and cafe was spotless will definitely call next time we're in the town

Back to indoors service. Great lunchtime menu or just a late breakfast. Will accommodate gluten free & other dietary reqts even for breakfasts. I had a great dirty fries with extra jalapeños. PS the americanos are well made!

Nice, relaxing coffee shop in Castlewellan. They serve good quality coffee here and there's picnic benches outside.

Delicious food, pulled beef bap was awesome 👌

Beautiful coffee, always stop in here en route to murlough....lovely staff.

Urban Cafe was excellent, food absolutely delicious

Great varied menu for all ages, food so fresh, love it

Delicious food and my friend still can't stop talking about it and has a very good system

Coffee is amazing, I enjoy a good Latte., Maybe it's the Barrista.?

Great food choice. Great service. Will definitely recommend and be back again

I loved this place but after today I won’t be back. Took 40 mins to get a fry and some dirty fries . Coffee was served as soon as we went in and was finished before our foot arrived. The fry was over cooked with the bread and undercooked with the meat. This was taken back and no refund offered . The dirty fries were served in a take way box. When your paying you expect a plate and cutlery which we had to ask for. The young girl have attitude and when we asked for more coffee we were told to pay for it. Surly there is refills as there always was. So disappointed

Loved the urban it's brilliant and great prices

Love the coffee in here in oat milk. The food is really good and great and they cater for those of us trying to lose weight. Will be back, ps social distancing is excellent.