The Restaurant Hub, Wolverhampton in Wolverhampton

Like a ghost town. Asked for plain burger, only cheese, came plain with cheese AND sauce... urgh

Cup of tea ..cup was disgusting..back all inside ..the server had black dirty nails and the hot food cook has a beard which hair was in the food yuk ..when i mentioned the cup ..she said oh sorry yet seen the black rim when she put the tea in it ...don't waste your money ..dirty nails and beard hair in hot food

Several staff members in there could do with retraining on customer service. You're clearly an inconvenience to them when you go up to the counter to make an order. If the self service machines had ever worked this wouldn't be a massive issue, but they've been out of service since the place opened several years ago. If there's literally nowhere else and you're hungry, then you might as well.

Food quality was great however the portion sizes for the price were poor

Having a midweek day off, we decided to grab some breakfast before getting on with our day. Not having been here before, the hub was quite different to other Sainsbury's restaurants, and seemed to promise much. We decided upon a couple of simple breakfasts, priced modestly at £6.45 each, one meat and one vegetarian. The pictures and description were inviting - sausage, egg, two rashers of bacon - the usual fare for this type of breakfast. Little did I realise they appear to be farming micro pigs for breakfast, as this picture constitutes one whole rasher of bacon - ridiculous! I've had more meat in a vegan chicken nugget! Quality wise the food wasn't great, though the staff were pretty good. I would not recommend this place, and suggest you only eat breakfast here if you feel a need to punish yourself for something terrible

Lovely place, but the coffee is overpriced and arrived cold, not to mention barely 200 ml. I ordered black and it had milk it...I'm lactose intolerant, will not come back.

Just an awful overpriced place. The original Sainsbury’s restaurant was much, much better.

A few months back I visited and to be honest I wasn't going to ever return due to poor quality food and when we questioned it we had to justify quality of food to rude members of staff who I believed to be supervisors !!! Reluctantly yesterday met with friends and they said give it another try !! Well food not up to much to be honest but "The lady that served us made up for that !!! I believe her name Lorraine! Her politeness & funny sense of humour more than made up for the food ! All il say is the company should employ more like her she is a credit to the company ! ! A perfect start to the evening !! Which ended in a perfect nite with United winning at Wolves! ! Hope this review doesn't offend locals ! Thanks again Lorraine for yr politeness charm & sense of humor!

I would highly reccomend eating here staff very polite and proffessional the food is very good service excellent

Good looking restaurant BUT very cold inside due to aircon, service was terrible (3 ladies at the counter chatting and we’re waiting to order no one asked or looked at us!) long wait for a very small portion of English breakfast that had no taste! This is my first and last time at this place! Terrible food and service

Popped in ton 23 December ordered 3 breakfast the bacon was disgusting and rock hard.the sausages tasted revolting beans were ok as was the egg. Wasn’t given the option of brown toast. the mushrooms disgusting 😡

Dull food, you would expect to get at a roadside burger van. Meat quality was ok but underwhelming for the price. The bland service of the staff reflected in the experience of its junk food rather than fast food. As an extension of services attached to Sainsbury's, waitrose does a far better cafe. And to have no napkins available is just poor management.

The burger looked great in the photo. But what I got was a very sad burger cooked and served by some very sad people. 😔 This placed sucked all my Christmas sprit away and it cost me £12. The meat was sooooo dry I'm beginning to suspect it was made from saw dust. just really bad.

The atmosphere is nice and cosy with plenty of tables and a nice view to the City but the service is terrible. Tables are always dirty,there are no tissues and spoons (they come dirty as well so better bring your own). I always tell staff what they are supposed to do without me telling them like : can I have a tissue, a spoon,sugar. It's a good place but servicing is terrible.

Called here for a quick coffee whilst in the city centre. Considering this used to be the Sainsburys Cafe, it hasn't really changed too much and seems a little soulless. The coffee and the brownie were very tasty and enjoyable. The staff, on the other hand, didn't seem like they wanted to be there, and we were a bit of an inconvenience. Everything seemed a little strained dealing with the public! I'll probably call here again and try something to eat.

Very disappointing first experience at 14:20 on a Wednesday. Won’t return. No white sugar for tea. No tea. No toasties or ability to make one. Sandwich that was purchased was not good. Service was lacklustre and seemed to not want to be there.

Was served by Toni-Ann, always the best service from her!!

Beyond substandard, inferior, unsatisfactory, appallingly unacceptable even as a dog's diner, yet ridiculously overpriced. Not even these words sufficiently describe this dross establishment that replaced a perfectly thriving café. Someone on this thread described The Restaurant Hub as a Wish version of food service, and I couldn't agree more. AVOID AT ALL COSTS (Emphasis on the word 'costs'), even if your life depends on it, and if you're visiting on a lunch break, God help you. I've been twice, but never again. The first time was when I waited ages for microscopic chicken wings; I should have gone to KFC. Two weeks ago I gave the restaurant another chance and ordered a burger and fries. 30 minutes later, I still hadn't been fed. I noticed a long queue at the counter, and as a former food service worker myself I understand being short-staffed, but I was there first. My burger was sitting under the lights in full view, and not one person cared to leave the counter for one minute and serve me? Ten more minutes later, I approached them and collected my food myself, and not one person apologised. Not one. To think I wasted money on a cold burger that failed to meet usual standards. I could have visited F&B's; yes, their waiting times are equally long, but at least they know how to respect customers. Same with the old Sainsbury's café. I've eaten Gourmet Burger before, and I know what to expect. This wasn't it. I'll never, EVER, visit again unless a new broom drags itself in to sweep that horrible place. Better yet, bring back the old Sainsbury's café. PS - The only reason I'm giving one star is because this thread doesn't allow a -10, 567.

Ordered a bacon sandwich. The bacon was overcooked, dry and sad looking. The waitress who brought over the food just dropped it onto the table without even checking who the order was for. Don't waste your money

Perfectly cooked fries and chicken nice service and over all good food.

Very good , nothing tasted bad 10/10 overall 👍👍

workers were really nice and police, food came superb, il come here as my local food spot for now on haha 😂❤️

the workers were really nice especially Anna the kitchen manager who warmly recommend him and Piotr the worker (we asked for his name to say thank you) would highly recommend ❤️❤️👍

Went to the restaurant today, asked for beans instead if mushy peas, said had to ask manager first though,???? Why??? Not everyone likes mushy peas. Then asked for the red sauce sachets, said got none, so went to get some from inside sainsbury's, I had ordered tea so asked where the sugar was said only got canderal as waiting for order to be delivered. Said I will have a refund for the tea then and they said I was being rude!!! Then I gave them the tea back but had to wait for manager to do the refund, then someone came out with 4 sachets of sugar!!!! Oh dear not good customer service really. I don't feel bad for asking for these items as its normal, why don't they order stuff when they are low on sugars/sauces.

Very limited menu, couldn't order what I wanted, so I left

Great service:) Great variety of food in one place especially after I finished my shopping food was outta this world highly recommended:)

Great little store. Shame it’s out the way. Great customer service. Shevourne is friendly and polity.

The fish and chips here are like no other. I highly recommend, each time i visit im blown away by something new ive tried. The staff are always happy and friendly its a great place to visit

Very convenient spot with good options and good service!

Fantastic from start to finish Definitely will be back

Went today to try and get dinner to be told they don't have anything gluten free. Will not return.

Inattentive staff. Slow service, Dirty floors and tables.

I am writing to express my disappointment with the recent experience I had at this restaurant. Unfortunately, my latest visit was marred by cold food, missing sides poor service, and a poor attitude from the manager. The service was slow, and I had to wait a long time for my order to be taken. When the food finally arrived, it was cold and unappetizing, missing sides for which I paid extra. To make matters worse, when I complained to the manager about the cold food and poor service and missing sides she was extremely unhelpful and dismissive. She refused to apologize and made it clear that she did not care about my dissatisfaction. This kind of poor service and attitude is unacceptable in any restaurant, as a paying customer, I expect a certain level of quality and service, which unfortunately was not met during my visit.

Sub par food with a sub par service. All served without a smile. The one star was for the view of Wolverhampton through the uncleaned windows.

Was excited Wolverhampton had a Cafe Carlussios visited today and was so disappointed I will not go again cakes we had were nice but not the selection I expected but I ordered cafe latte and my Daughter White chocolate Mocha which looked and tasted identical and not that nice leaving a nasty aftertaste also it is not Barista style coffee as in Costa and Starbucks which you would expect for the price they’re charging

Had the white hot chocolate not really that good tasted like hot milk and 2 coffees and was over charged

ordered fush chips to take out when opened box chips were very small amount.last time used to eat in the chips were much mire .

Went in today and food was lovely but what was even better was the staff so friendly and happy 2 help. My little also loves it.Defo cumin bk ⭐️⭐️⭐️⭐️⭐️

I would like to say how well the service was today everything I ordered came with a smile the staff was helpful the breakfast was really nice also the coffee I was given the option to which coffee I would like I will definitely be going back

I've eaten at the restaurant hub on a few occasions now and I've got to say the food and service has been wonderful on every occasion and the staff very helpful...they also the best Victoria sponge I've ever tasted Highly recommend

A great experience at the slims food helpful and friendly staff. Will return for sure!! 😊

Very disappointing. Had to clear and disinfect table. Sandwiches poor value, tuna OK but single slice of bacon in BLT so thin could be mistaken for Parma ham! Not all order brought together, chips arrived on a plate instead in a bowl so quickly went cold. Staff pleasant but service very slow.

This is the second time I’ve tried to come to the restaurant hub. The first time, the staff at carluccio had all the sandwiches out of the fridge and just stacked on the counter, which surely is a way to give everyone food poisoning Today they gave our order to someone else who picked it up and realised it was wrong, so the staff tried to just give us that order. Yep, the order that someone else has touched. Nice! The £2.50 large portion of chips that arrived shortly after the second hand Toastie was literally a dozen chips. Chaotic, overpriced, unfriendly.

It promised so much but it’s truly grim. Tried it twice and poor service , miserable food and poor value. A dozen chips for a large chips? Seriously? Slow service, cold staff and just a service station from hell feel. It’s like GBK, Ed’s etc if you ordered them from Wish. Phoney. Avoid.

Friendly staff food was excellent will he back

I have been here a few times now and the service is not the best. Every time I have visited there is always an issue with cutlery, sauces are always empty and when ever you tell the staff they do not care they are so slow and clearly don't want to be there. You have to question if the manager running the place is really up to it because staff seem to do as they please.

Asked for toast All I got was hard white bread with butter they can't even use a grill five people standing around doing nothing

I really enjoyed the food but whilst dining in, I experienced a customer shouting at a worker on her break unprovoked, was a bit unsettling to watch as he was insulting her.

Brought a milkshake from Slim Chickens today for £5 and the straw had gone soggy and was unusable (understandable as it was paper) however when I asked the short middle-aged blonde white lady at the till for another straw, she said she couldn’t give me another one as she had already given me one? Wont be coming here again - why so stingy with a paper straw that probably costs less than a penny? I’ve never experienced such bad customer service, even McDonalds aren’t this stingy and their milkshakes cost a fraction of the price.

Diabolical. Ordered a full English Breakfast a Beyond Burger & fries + 2 coffee - Well over £30! £12.50 Burger with no fries! had to order them as an extra! Coffee no soya milk, this is Sainsburys Supermarket! (no soya) Only a couple of other people were seated & waiting for food, we were told it would all be brought over to the table. We waited over 35 minutes for our food & drinks. I actually had to go and ask if that was our food behind the counter waiting, oh yes I think it is the guy said. I asked if the Breakfast should have toast & was told he would bring that over in a bit. When that arrived it was dry toast with no butter. I went & asked for butter only to be told we don't have any but I will see if I can get you some from the back. 10 mins later a large block of frozen butter arrived which I couldn't spread. I then had to ask if we could please have our coffees. We got everything eventually but not a good 1st experience of this food hub. Poor Service. Cold food. Overpriced food for what is just a cafe experience.

I only went for a snack toast and coffee. The staff at that time seemed not friendly. Very slow, the toast was more like just two pieces of bread cut up. I don’t think toast should be served already buttered, not good at all. Overpriced coffee and tea not many people in there considering time of day, I would imagine word has spread that it’s not good. Tesco cafe could teach them how to run things.

Absolutely diabolical. Service is slow and horrendous, food is just about edible at best. The staff just seem to wonder about looking gormless and don't have a clue what's going on.

Honestly 1 star isn't a low enough rating,ridiculously over priced,the food was mostly cold and unbelievably tasteless.

Went in at tea time today and ordered a couple of fish and chips,imagine my surprise when they said they hadn't got any vinegar?!!.This is like a pub with no beer! so had to go back in supermarket to actually buy some! What a farcial situation,why couldn't someone have fetched a bottle? By the way the food was beautifully cooked.

Appalling is sadly the only word for our experience. After an early morning hospital appointment we thought we'd try this venue. Greeted with "we can't do hot drinks yet we've got no milk". Ordered 2 breakfasts at 08:24 with 2 decaff tea. The tea plus cutlery arrived but by 09:05 we still hadn't seen our breakfasts but another customer who came in well after us had so I checked with the staff. Apparently a "system error" meant our order had not left the counter where we had ordered it. 2 breakfasts finally arrived just SHORT of an hour after our receipt time. Plates were barely warm and most of the food was cold. Complained once we could get attention from the staff and although originally offered a refund this was rescinded by the manager " because the food had been eaten". We had to eat as we were running out of time. The manager sent a message to say if we left our details we could have a complimentary breakfast each next time. THERE WILL NOT BE A NEXT TIME!

Ordered food on entry at automated stand, two breakfasts. Couldn't find how to order drinks so paid at machine and ordered drinks at counter. The staff were more confused than us. No one appeared to know what to do. Food arrived after 10 minutes, cold. Bacon paper thin American style. Not a patch on the old sainsburys restaurant. Would not use again. I'd give no stars but staff pleasant but as stated as confused as every other customer appeared to be.

Went to the café carluccio's this morning. Ordered a bbq chicken panini. When i went to pay for my food the server seemed to be in a mood. No good morning or any small talk to make me feel welcomed for the first time going there. She didn't show any good customer service skills. She offered to warm up my panini after paying which wasn't warm enough the cheese didn't even melt. When i was handed my food she had a look on her face like she didn't want to be there. Now i work in customer service and if this was me my management would have a talk to me about it and if this job is for me. I get that people have their bad days but being rude to a customer making the "i can't be bothered to be here" look on their face is really off-putting for future customers to want to come back. If this lady is management there i think she shouldn't be. The other server seemed more happy and helpful. Seriously disappointed. Wont be going back here again.

I placed an order for a take out coffee and had to repeat my order 4 times as the person taking my order didnt listen. The person behind me then placed an order for 3 drinks, and was then given his order while I was still left waiting. When my order arrived over 10 minutes later it was the completely wrong order. Total incompetence. I wont be goiing here again no professionalism and no customer care and a coffe stand that cant even manage to produce a coffee

Amazing staff and a very friendly atmosphere food was beautiful definitely will recommend

Came here for Slim Chickens a few weeks ago. They didn't accept Slim Chickens vouchers off app so bear that in mind. But the service was brilliant. We went around 6pm. It wasn't too busy but busy enough. Got served after a few minutes, ordered what we wanted. Were advised coffee machine was broken. Ordered and had tea instead to drink and Fanta. Food came out in about 5 or 10 minutes to the table which was brill. Told them the tea pot was leaking everywhere and she said it's happened often and brought over the better tea pots they had. Excellent customer service. Food was lovely. Would definitely come back.

I visited to the hub today to experience the new foods available. Environment looked clean and fresh. During my visit I witnessed one of the higher members of staff (jamacian/british) talking very rudely and abruptly to another member of the team (white/british) . This made the experience for me a very uneasy, leaving me feeling very uncomfortable. I could see the embarrassment on the member of staffs face and how humiliating it must been for her. I'm not sure if this is the usual protocol for the working environment you provide but I believe matters like this should be handled professionally and not on the shop floor infront of customers. Very unprofessional in my eyes. I assumed as a business you would offer a friendly approachable environment , unfortunately this is not the case.

Came here on Sunday. Ordered at caffe Carluccio's. There is a breakfast deal showing sandwich and hot drink for £4.95 but only till 1030am although they open at 11 on Sundays the deal is still showing but they can't serve it. I thought fair enough I will get the one with Pastry which doesn't say any time or day that it has to be ordered - they said that I can't have it because its only Monday - Friday but doesn't say on the screen. Asked for hot chocolate for my daughter, they said they don't have any but then another lady said she can make it. Finally sat down to eat and when the hot "chocolate" cooled down and we had a taste it was bitter cocoa powder and milk for £2.95. I went back to get refund. We tried to get her milkshake from slim chickens menu instead but unfortunately they had none. The staff here seems like they haven't been trained properly and all the deals on the screens are misleading. No wonder the place was empty. Gave 2 stars instead of 1 as my croissant was nice but wouldn't make me to come back. *****Shame I can't reply to your reply dear owner. We were there at about 11.45, why is machine being cleaned just after it's been opened for service I don't know. But I would have thought it would be done just before opening but never mind.... thanks for your reply anyway

Very unhappy with the level of service. My daughter has a dairy allergy, so we have to be careful what we give her. Last time we came we was told that the fish goujons was dairy free so we had those. We then came this weekend after we did our shopping. We were told that the fish goujons do contain dairy. Which we wasn't happy about. We decided to order her a veg burger. Mine and my husband's food came, we slowly ate ours as we waited for our daughters food to come. Her food finally showed up 10-15 mins after ours did. One look at it made me realise she isn't going to eat the veg burger. It was overcooked. It was very dry and tasted bland and burnt. So we ended up paying £6 for her to eat a few fries which was also overdone. Very angry and frustrated, definitely will not be going again.

The old Sainsburys cafe was much more fit for purpose. Staff seemed indifferent to our concern which was that a pot of clotted cream was so crystallised that it broke into lumps and destroyed a scone when attempting to spread. The answer from the member of staff was that several had been sold earlier and no one had complained…. Unbelievable!! Bring back the old cafe please in the interests of customer care. Also, no offer was made to reimburse the 45p for the cream - we will not be using the Restaurant Hub again.

I went to the Restaurant Hub for a quick lunch this afternoon and I ordered a Avo bacon burger with extra American cheese , fries and a coke. My burger took 15 minutes to get ready, and came with no cheese, I went to the counter and the guys told me to wait an extra 5 min as they would put some cheese and get it back to me. The burger came back cold with extra cold cheese, I had to explain this to a couple of staff members and they looked at me like I was being very demanding. Then I asked for a refund as I was hungry and wanted to get some food somewhere else, it was very annoying. Fortunately ANNA(kitchen manager) took over and told me "I am gonna make a fresh burger for you" as she was on her break. The burger was very good but I wish you guys a lot of luck if Anna is in holidays or on a day off.

Just called for coffee to try out new place which looks great, but the coffee took too long to arrive and the hot chocolate was luke warm. Perhaps short of staff?

Ordered Slim Chickens from ‘The Restaurant Hub’. Firstly most items were out of stock & they didn't even have any cups for the bottomless drinks. Nor where they in any rush to fill it back up. They then ran out of milkshake straws. The front of house staff seemed very clueless. There was no manager leading & it looked like a very stressful environment as they didn't know how to work the tills. Training was either not given or given at a very poor standard. One employee was very rude to a male that was deaf, got frustrated and walked away. Another was pulling fed up faces & just looked annoyed. She was also coughing over the milkshakes as she was making them. The food came out cold. You couldn't upgrade the chips to a large like you can at other sites. When eating the chicken wings they were burnt to a crisp with no sauce on them, like you get at other sites. The burger was soggy and smashed together & the chicken strips were spongey/ chewy. At the time i ordered 18:40, the Hub wasn't even busy. God help them when they get a rush hour. 1 star is generous. Only as it wont let me put lower. All staff serve all parts of the hub which doesn't help either. Save yourself and take the journey to Birmingham or Cannock. -10/10

Third visit here today while i wait for my daughter to do her tutor, service is way too slow, lots of staff with no direction. First visit breakfast was cold, second visit 15 mins for one coffee, third visit 15 mins and counting for 2 Oreo milkshakes! Very poor!

Came last week had some slims chicken, absolutely loved it! Best chicken I've had in ages.. I will b in every week after my shop 😆😆🙈 😋

Ordered the bacon & cheese GBK burger with skinny fries and the slim chicken tenders. Waited 40 minutes for food although the restaurant was not busy. The burger came out followed shortly after by the fries and then a few minutes later by the tenders. The burger came out with bacon and cheese on but no sauce or pickles. The bun was charred which left an overwhelming taste of charcoal in my mouth. Luckily my son had honey bbq sauce from slim chickens which helped salvage the burger.The fries were not very appetising, overall not a patch on the food Ive had at any other GBK and it does not deserve their branding. I won’t be returning. I did show my burger to the lady who served me who confirmed it should have sauce etc on top and requested she take it up with the chef but received no feedback from any staff before I left.

Food is delicious but the wait time and staff training needs to be drastically improved.

Only has a latte , it was only luke warm , horrible and took 20 Mins to be served, also found the whole setup confusing. It looks like different outlets but I was told to order my latte from anywhere along the counter which the different outlets are based

Went in to order food and asked for a plain burger with no mayo as I have an allergy and was only told I could have the burger as it comes… and I could not have it without mayo because of my allergy. Disgusting, lady member of staff have no idea what shes on about nor do the kitchen staff, couldnt be bothered to check the ingredients ended up walking away. Terrible management and unbelievable experience for me as a customer

Was very excited for slim chickens to open in my home town (Wolverhampton) as I visit the restaurant in cannock and Birmingham. However when I’ve ordered my food today this is exactly how it came to me. I am very disappointed. It looks like I’ve been given leftovers. Would not recommend this restaurant.

Ordered food for take out waited 20 minutes before they told me they had no burgers or wings left.. after me waiting around for them to be cooked. I was then given three drinks to take away with no lids when asked how am I supposed to take this down they gave me cup holders with no lids still to take home?, drinks had no syrup in anyway so halfway through the shop when they were all spilling I had to bin. Spent over £30 for reheated tasting chips and chicken fillets with no drinks. Staff didn’t know what they were doing it was 4:50 and they had already ran out of food.

Was served by mat at the café, very friendly and professional young man. Food was served quickly by a lovely woman and drinks were brought straight after by mat. wonderful coffee and ice tea. Thank you again mat for making out experience lovely. 😊

It opened 3 days ago. One of the ordering points wasn't working. Diet coke and dr pepper not working. Part of the coffee machine not working. Although you can order Slim Chicken at 11am and pay for it, the manager tells us it'll be an extra 20 mins because the oven wasn't warmed up. Our food arrives and the meal is not even as big as a maccies and costs £10.95. It was nice but not £10.95 nice. Despite having 20 mins to prepare, the milkshake, which was an extra £2, had been forgotten. The manager said it would take another 10 mins to prepare. She also said she'd fix the diet coke. Neither was done. 20 mins later it hadn't arrived and we'd finished eating. I went to ask for a refund for the milkshake. They'd literally just made it. No use now! The manager said she couldn't refund the milkshake because it was part of the meal. Maybe, but we paid £2 extra for it! She did eventually refund the money for that part of our order because the till couldn't do just a £2 refund. But there was no apology, just a very surly woman who, incidentally, was called away by another member of staff to do a refund! Bad attitude won't get you repeat customers.

Wow, absolutely love this place. So much choice. Went on Friday and it was super busy but food came out quickly and my Slims meal was amazing. Will definitely be going back.

Jus had a breakfast it was cold probably worst breakfast I have had got the price Will not eat here again

I really like the restaurant hub is open near our place💕 clean and tidy.. was not busy when I am arrived but food take a little long time. Staff so helpful and polite So we ordered fish and chips from Harry ramsden’s and chicken sandwich from slim chicken 🔥👍🏻 I will be a regular customer here xx

Nobody seems to know how the tills work, the service is slow and the hotdog was inedible. Really expensive for what you get. The staff are nice though. Maybe it’s because it’s new ?

Be aware their QR code scanner on the tables unknowingly links you to a USA multimedia site which automatically takes money. Restaurant Hub you need to sort this out 🤬