The Malt Shovel in Sandwell

Always good food and a good and friendly atmosphere

Come here every year for the festive menu great place great food never disappoints, Jack the new manager is amazing KM Ellie served up an amazing roast, the staff Laura and Lisa Looked after us well again see you next year if not before xx thanks all xx

Lisa totally looked after us all . Nothing was too much trouble . I was with my family and everyone felt happy and relaxed . We were all very happy . Thank you .

Lovely hot food. Jack, Lisa and Ellen (kitchen manager) were brilliant. Quick service. Couldn't fault anything.

I never felt so comfortable in a carvery as I was today due to a lovley lady name lisa and the new kitchen manager Ellie I will definitely be coming again if they are here the food was amazing it always while Ellie is on shift and the service of lisa she looks after all your needs they carnt do enough well done girls

Had carvery and burger meal here, both very tasty 🤤 thanks Ellie 😁

Food dry and not very tasty. Not worth the money.

Having spent £100s in this pub over the past year, endured dirty cutlery, a 10 minute wait for bar staff to appear, dry vegetables, rotten windows, a damp smell in the bar area, a carvery with no turkey, bar staff messing up the order, the icing on the cake tonight was I genuinely forgot my wallet to pay for 1 glass of pepsi and the manager perched on the edge of the bar refused to allow me the benefit of the doubt to pay in the morning. They've seen me numerous times, I'm (was) a regular and the couldn't even note my name and address or car registration number as insurance or something. It proves the current management doesn't value the customer or the quality of their experience, but purely the balance sheet. I know businesses are there to make money, but I've been in The Malt House in Birmingham, that was cash only due to a faulty card reader system and the kind barman offered to buy my drink!!! I refused and went on a track to a cash point. Well done Malt Shovel, you have lost a(nother) customer. Nice one. 👍

Service from Emma on the bar was great, had a pizza and it was lovely, will be back soon!

We had a lovely Christmas experience this morning. Lisa was extremely helpful, and accommodating. Santa (Liam) was great! The kids loved it. Thank you

Booked with our nhs colleges for breakfast 3 months in advance. They have just rang us and canceled our christmas booking this is the second year they have cancelled with the same excuse . They are not fully booked for breakfast as there Web site says ,they are closed. Please don't waste your time as they will cancel your booked at the last minute.

great food would fully reccomend, pizzas are fantastic!

Went here for the first time had a lovely meal very good value definitely worth a visit and will be visiting again soon

We went there for food at 7pm and they had stopped serving. Looks like they may have new times for serving food (see pic) You might want to phone ahead to check if you are going for the carvery after 7pm. If the owners read this review can you confirm?

It was closed!!! Re booked next day and was closed again. 2 wasted journeys..

Need to spread the tables out better, can't sit down with chairs pushed against you from the tables adjacent. There is room for them to be spaced apart more, This needs to be addressed as its quite simple to, to be honest. me and my companions are pensioners, so its quite frustrating.

No one greeted us when we arrived and when we asked a staff member we were told to just pick a table. Queued for the carvery and when I got to the top of the queue, I was told I needed a ticket and to go to the bar to pay first . When I went to the bar to order, I was told they did not have any mashed potatoes or roast potatoes. I also noticed a group of people waiting for gravy for quite some time. We ended up leaving because who wants a roast with no potatoes?

Do not rely on this place for a booking. 4 times in the last 3 weeks they've let me and my family down. I have booked a table and they send you a text 30 minutes prior to your booking cancelling it, no explanation. You have to ring up to find out they've ran out of meat!! I could understand this at 8 o'clock, but at 3pm and 6pm!! The management haven't got a clue. Won't be using this place again until the management has changed. Sad because it used to be a well run place.

The food was horrible plus got their for meal for brother birthday we went their for carvary wasn't on wasnt told till we got their terrible plus pub cold as well

Didn't have a carvery but had a pizza can definitely recommend was very tasty

It has amazing food but one thing I was upset about was when I went they had no pizzas and burgers 😭

Emma and Ethan are always lovely and deliver fantastic service time after time always enjoy our time when they are behind the bar Tried the new sharer menu . We had cheddar & jalapeno donuts, crispy tempura prawns and potato tots. All tasted delicious. Good food. Good service and lovely friendly staff.

Been few times but food not so good as used to be. No winter roasted veg or sprouts broc cabbage very basic and could have been warmer

I love the malt shovel because I know I can take my dog in there and staff brings water and treats 🥰🥰🥰

Excellent food and very friendly staff couldn't get any better highly recommend

Really good vibe, had a few drinks with friends.

Thank you to lisa for always giving us a five star service and being so kind and friendly

Joshua was fab as always, always a happy smile behind the bar 👍😊

Thanks lisa for the great service as always

The food is delicious, in fact it's faultless. My husband and I visit regularly for the Sunday roast dinner. The staff are friendly and helpful even when busy. I wish Mitchells & Butlers would refurbish the premises as it is in dire need of a refresh. Such a shame the company have ignored the interior. Other than that the Malt Shovel deserves 5 stars.

Tables were dirty, tired decor and the food was not good. Staff were helpful but I would not go there again! Overall disappointing!!

Always a friendly welcome from Eithan, Emma, and all staff. We are greeted by name and they know our drinks. That's what I call a local cosy pub.

Ethan was wonderful friendly yet professional what a brilliant employee he is .

Our visit to the malt shovel was brilliant thanks to the barman ETHAN he was professional friendly and went the extra mile to make us welcome 10 out 10 to him may I say an excellent employee

Emma on the bar was really great and friendly

Laura and Emma are very friendly. Foods great, served by chatty Paul. Liam was helpful serving, props to him for being the No.1 Blues Fan

Emma on the bar was great, food was lovely and fresh and bar prices reasonable

Not the best to be fair, 30 minute's in the Q and 1 chef serving. The food was tasty and the staff are freindly and professional.

Food was terrible, we arrived at 3.30 yesterday The meat was nice gammon and turkey. The vegetables looked extremely dry and tasted awful. The carrots were watery the roast potatoes were hard, the mash had a dry skin over it. I would have preferred the server to have advised us to select other food from menu. Didn’t seem to be bothered with what they were serving. Won’t be eating there again, disappointed

Went with my family today for lunch, i cant say anything good about the whole experience. I have had some poor Carveries but this was the worst, choice of veg very poor the mash was packet dried mash and the gravy was like water and tasteless in-fact the whole meal was tasteless, my son and daughter-in-law had pizza and they could not eat it.

A serene environment to be alone or loved ones

Came here yesterday for a birthday celebration, food was fantastic as always, carvery was hot and fresh. The lady behind the bar and the lady carving were so pleasant and friendly.

Had my first carvery here at the age of 18.Still the only place I go for a carvery at the age of 57 tells you everything.First class food and service with a smile.

The food is massively disappointing. I ordered the fish & chips & it lacked any kind of flavour. It tasted very much like it came out of the freezer, so a total waste of money. I've also had a carvery from here before & again lacked flavour & very basic. Staff are lovely though. Very polite & chatty & the place is clean & tidy.

Our waitresses today were Lisa, and she was a lovely lady and loved and was happy to serve us and always in a positive mood. The food was freshly made, and the atmosphere was perfect, no loud noise through this experience, and all in total was absolutely amazing for everything

Good food, great price with the 50% off pizza on Tuesdays and the staff were amazing, really friendly and going the extra mile!

Poor food just no flavour came in with 3 people and we all thought the same left the food never again

Absolutely brilliant place to eat

Delicious food, however, long queue at carvery counter and an extremely slow lady carving and serving the meat. Due to mobility issues, I was very uncomfortable standing, waiting for so long.

Lovely breakfast. Fully reccomend. Liam was great!

We only came in for a drink, it was busy, but the bar staff were really quick to engage with us. Ellie was so professional, great attitude and very welcoming.

Breakfast was really nice. lisa and paul always Fantastic. Great atmosphere... great start to the day

Just had a sandwich for lunch. Turkey, stuffing with cranberry sauce with a roast potato side. Staff pleasant. Not too busy.

Ethan one of the bar staff- very friendly, approachable, goes above and beyond for us when we’re there. Always 5* service.

Barman was lovely, friendly and welcoming. Person serving the carvery had a seemingly 'couldn't care less' attitude, no pleasantries, just "Yorkshire?" "What Meats?" that's it just the bare bones. The food was okay in general apart from the roasters which were overcooked and kept heated for far too long. Only one lot of gravy which both the eating in customers and the take out customers were waiting around without any sort of order, we were left to our own devices to who got gravy first. The salt pot was blocked and very grubby. Knives and forks were clean as was the table. Perhaps needs a little make over and Gordon Ramsey to spread a little happiness.

Wonderful food and service. There was one lovely lady who took all our orders; she was so helpful and really does deserve some credit. Absolutely amazing service and quality. Definitely giving her a tip! She was wearing a white blouse with black hearts and green trousers. We came here of a family of five, not so hungry. She was so kind and knew the menu so well but we ended up having 5 Sunday roasts and desserts and a bottle of wine. Will definitely come back here again.

The best pub in the b42/43 area by far, food that satisfies all tastes with a very warm and welcoming barr

The only establishment for all types of meetings, the food is out of this world with an abundance of options for all, a must for families, couples and meetings... ps dogs welcome with open arms... in the bar area

the malt shovel staff are very rude inc. one lady with the blonde hair that was really angry swearing and she was shouting loudly also abusivly to my mom who only complained about my food being done very poorly. and my mom was falsely accused of throwing a plate at the lady on duty but my mom did no such thing and the manager is a disgrace to his profession and sided with the horrible woman who was mean to us she was also giving us dirty looks and sciving on the job chatting to the elderly and we got no apoligies also want to meantion that the atmosphere there is appauling i will never ever go to this pub and etery again. it felt like a public WITCHHUNT.

Typical nice English pub, the food is a long time coming!

We frequently come to the Malt Shovel with my Mum. It is always a pleasure to come here. Lisa and Josh are so welcoming and friendly. Nothing was too much trouble, even though it was quite busy. The carvery was delicious and the desserts hit the spot!

Really enjoyed dinner today staff were so helpful and Lisa couldn’t do enough for customers will be returning again very soon thankyou

LIsa was our waitress. She's always pleasant and helpful. Nothing's to much trouble. 5 stars for her as well.

Food was good demi was brilliant

Demi Mcdonald was good and helpful host very friendly and happy so will be coming again

Had a breakfast this morning was lovely all you can eat. Service from Liam was superb. Couldn’t fault a thing. Will be back soon

I came in on Tuesday for a carvery and the waitress demi was fantastic..Happy smiley hardworking young lady so busy yet couldn't do enough for me..highly recommended

Lovely little place to enjoy some food and the atmosphere there was nice and calming, the food was wonderful, the carvery was fab, the service was excellent and the server demi was friendly and attentive, will also banter with you, would recommend

Come on Tuesday for carvery. Waitress was lovely her name was demi she is a credit to your team.

Came for carvery. Liam was very friendly and helpful. Fully recommend

Came in on Friday for a carvery. Plenty of choices on the carvey, food was tasty. The woman who looked after us Lisa went about and beyond to made sure our vist was enjoyable. Will definitely be returning.

Lovely place to eat great food fantastic service lisa was very sweet and took great care of us definitely go back again

Ordered 2 carveries for delivery. I was very disappointed when it arrived. Roast potatoes burnt to a crisp and hard and tough. Stuffing burnt on top and look as though it was left overs from the day before, and dry overcooked Turkey. Absolutely appalling!!! There is no way this food was freshly done today. I even ordered it at 11.45am thinking great the food would be freshly done as they would have just finished serving breakfast. Disgusting!! I'm sorry I can't post a picture to prove my point.

Booked our daughters 9th Birthday pizza baking party at this venue. Wasn't sure how it was going to plan out as 1st time for everything, but as soon as we walked in, we was greeted by Lisa and she quickly put us as ease and took over the event. Everything went to plan and the kids had a lovely time creating their own fresh pizzas with all there favourite toppings. Lisa was very calm and helpful all along the way. Definitely recommend this event for anyone thinking about doing something different. Many thanks Malt Shovel and especially Lisa.

Went here with my family for father's day lunch. our time slot was 12 noon. I am disabled, walk with sticks and find standing and distances to walk painful Had to walk from table back into bar to order and pay and then walk back to table was unexpected. maybe a till to pay in dinning room would be handy. we then queued up for carvary which then didn't start serving until 12.20. too long without apologises.

Liam was very welcoming and helpful. Pub has a nice atmosphere and food was brilliant!!! Highly recommend.

Great value nice food good puddings. Emma is the most wonderful person I've ever met in my life

Food lovely, Emma is so welcoming

Very good customer service today with Lisa and Demi the best waitress the malt shovel have to offer the place would be lost without them

Returned on Sunday to have carvery lunch with family. Food was nice and hot and if good standard. We were again served by the delightful young woman Laura. She remembered our family from our last visit and was very friendly and effecient. Laura is an asset to this family restaurant. We hope to return again soon

Such a lovely meal! Emma was fantastic and really attentive, would definitely return! X

lovely experience again today, cant fault Laura, always looking after us! Carvery was lovely too

Emma made my experience special, she was very friendly and chatty - food was lovely

visited this afternoon for a carvery, food was nice and hot, girl on the bar Emma was very pleasant. This is our first visit, wil be returning soon

We booked a table but there was no need place totally empty but the food was nice to be fair

Came for a carvery tonight with my family went to get a high chair and noticed it was dirty ask the girl Emma got her name for her assistant to wipe it down she said I get a waitress after ten minutes no one came why couldn't she just get a cloth and spray and come and do it no she rather tell someone else who did not come cus the poor girl was on her own so I went to change the high chair I was really angry cus to me that was pure lazyness if she gave me the cloth I would of done it myself

## WARNING ⚠️##### The landlord of this Pub has a drinking problem and should not be in charge of a pub, he screamed in my 8yo daughters face on Sat( it must be noted that he was intoxicated and out of control), just before he come comes on here and spins a web of lies to worm out of it, tell him to post the CCTV footage of sat 25th May😉 we give him the right to, 👏 you will see him storm outside were our teenage girls were supervising our younger kids, he stormed outside and screamed in the 8yos face, he verbally abused our 8yo and traumatised her, don't let him spin an explanation of why he did, the mire fact he did should warn you away from this person, On a side note the carvery was rubbish!

The food left a lot to be desired 1.starters decided to tell us they didn’t have the starter until we where eating main 2.no potatoes they then brought out rock hard uncooked roasted potatoes So my husband had no lunch only meat and a few veg 3 brought the wrong pudding

We were a party of 80 adults and children, From a dance school, heading for a competition, All was well until some of the kids were making to much noise, the manager was very harsh with them, ended shouting in the face of one of the small children making her cry, When one of the parents asked why and for his name, he refused and told us to leave great seeing as we had already eaten and paid for our meals already, great service 🤨🤨

I haven't been there for 5 years now and I went out for a lunch and tea some of the days and nights if the weather is good. I have really enjoyed myself very much for lovely pub.

Boiled frozen food in a bag full of chemicals and preservatives and additives not ...No nutrition cooking involved in any shape or form ! Teriifed bulled staff ...why am I not surprised about the kitchen and the horrifying story's about the kitchen manager!... frankly this place needs to be reported ! ... The main well fed manager his shirts are stained and yellow and stinks of Cigarettes ..... big lady manager shouts at her kitchen staff ...£ 10 an hour no breaks.... after an accident they said i was not good enough and no longer requierd to work ! made up a story about undated sausagesfrom night before from the freezer ... big deal but i had wittnesed the kitchen head boil in the bag chef run in early doors into the malt and shovel in the fridge freezer finding things to find things to ecuse me off ..... You have been warned avoid at all times if you value your health because they certainly do not not give a dam if you work here .. foced to give one star they deserve non ! I have more pictures but you will throw up.... ..Please do not stalk me on line when I write the truth ! you are warned! ... I know what type of human can be so disgruntled about the truth .... please do not harrase the poor workers they ate treated like slaves i have spoken reached about myvburn on my arm ! with no after care at all ..i was not wearing her chefs outfit on the day because the managers could not be botherd to wash the protective clothing ! I have pictures of the burns and pictures of the kitchen .... Will post more on a later date yes i am very upset and angry the more i think about how this place is run One poor lady had written a review on trip advisor I will share it ! If you want to be served by people who lick their hands then touch your food this is the place to be Feb 2024 • Family Went for a family lunch after laying our nans ashes. Found a table to seat the 7 of us. Decided to go for the starter selection 5 for £15. Thought great price for a few little picky bits rather than a full carvery. The others went for the 3 course for £13 deal, again amazing price! Wish we hadn’t of bothered tbh. Our ‘picky bits’ came. The garlic bread was completely burnt & had no cheese on although we had ordered with cheese. So sent that back. Then our chicken pieces, nachos, cheese fries & mushrooms came. How on earth pre cooked fried foods can be cooked wrong baffles me!! Some of the chicken/cheese fries/mushrooms were semi warm, others stone cold. The manager must of had the hot ones in her gob as she came over to the table with a mouth full of food (sick face). Obv sent these back, the manager looked at us confused when we complained as they were clearly edible to her. The replacement food came, i mean it was just as terrible. The nachos had been stuck in the microwave & were soggy (who on earth eats soggy dorritos please) The rest of the table were sat waiting for 2 pizzas & 2 burgers for 50 minutes. The place had 2 tables occupied with 2 elderly people on each one. So why such a long wait? Oh & then the pizzas came & were burnt!! I mean the deal breaker for me was the child making the pizzas licking sauce off his hand & then proceeding to touch the food. Oh and kept the lid of the pizza dough on the grimey floor (hand over face) This place used to be ok, i wouldnt let my dog eat there let alone a human. Needless to say we requested a refund on the whole bill for 7 people. NEVER AGAIN

Lisa was so busy with some kiddy parties but as always still made time to speak, food was lovely

Great pub made sure looked after by Liam

Had an amazing breakfast as usual. Service is excellent as always. Lisa is a superstar & a credit to the business. Christmas card list forever ✨️

Ordered a fajita chicken burger. It was a okay burger nothing fancy. Chips seemed a little under cooked. The main issue was a 50 minute wait for the order. Desert was a profiteroles with salted caramel sauce. Cheap nasty chocolate. Spray cream our of a can and drizzled in salted caramel sauce. Not worth the money spent. Not sure I would eat there again

The meat was delicious, had roast beef, gammon and turkey. Stuffing yummy and all sorts of vegetables very good.

Had a lovely meal here with friends today, girl name Elysia served me and she was very lovely and helpful!

Pop in afterwork thurshday for a nice refreshing madri, was served by liam. Great pints and atmosphere.

had a lovely time. received the best customer service from a young lady named elysia will definitely be returning xx

Emma was most helpful. Paul was informative. Friendly atmosphere