Based on 4.842 opinions finded in 3 websites
Based on 4.842 opinions finded in 3 websites
Nº 90 in 183 in Midlothian
Nº 7 of 7 Italian in Midlothian
Opinions
Nothing 'authentic'. Very sad. Ordered spaghetti bolonese as a childhood treat. Tasted like it was from a tin.. I did, at least, get that childhood experience. Insulting to true Italian cooking. Sorry But that's the truth on this occasion.
nicola w . 2024-11-10
MORE AT TripAdvisor
Phoned the restaurant to tell them we had stuff missing and cold and was late
Hannah . 2024-11-03
MORE AT Just Eat
Really dropped the ball tonight, almost 2.5 hours from ordering, didn’t pick up the phone, a simple pizza and chips arrived cold.
Kevin . 2024-11-01
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Food was about 30 minutes late and two of the dishes were wrong. We did get the two correct dishes delivered but then everything else was obviously cold and by then we were eating over an hour later than planned! Will stick with collection next time!
Sarah . 2024-10-27
MORE AT Just Eat
Came the other week with family and seemed lovely, staff treated us very kindly and were very patient, a young man working and serving us was very kind and professional, but after we noticed a women working there started acting out aggressively to the poor boy and then completely put down very other member of staff, we asked one of your waiters on who she was and they told us it’s the boss. Although it’s a very nice atmospheric place with wonderful choices of food, ‘higher’ members of staff should definitely not be treating others with such disrespect, as they also treated us perfectly without fail. Asides from that, very lovely meals.
Callum Gray . 2024-10-18
MORE AT Google
ok so I put in a decent sized order. long delivery of over an hour and it was still 15 minutes late. the food quantities were ok, and the quality was just ok, very expensive for the quality you get. you can get much better for cheaper elsewhere. I won't be back and i wouldn't recommend. sorry.
john . 2024-10-13
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Ordered one pizza at 6:30pm didn’t arrive until 8pm. The pizza itself was good tho
Freyja . 2024-10-12
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I've not been for a few years to the Cavaliere, overall we had a good experience. The food was good but I think it was slightly expensive for what I got, I ordered the breaded Haddock and Chips, at a cost of nearly £18 I was disappointed that the chips were cooked from frozen instead of homemade and the fish came in 2 small fillets and not 1 large, the peas were a bit over cooked and dry, and the salad that came with was a little limp, the rest of the party got a good mixture of items and all enjoyed the food, I did have a taste of some pasta, lasagne and pizza and all tasted really nice, I think the next time I visit I will go for one of the more traditional Italian dishes as these seemed to be the best. The atmosphere was nice even though it was quiet due to it being Wednesday night, the restaurant it beautifully decorated and modern but still feels very traditional and service was very good considering we were a party of 17. Overall I would definitely recommend a visit if you're in the area, they also have a takeaway part which I use quit regularly and have only ever had really good experiences when using it. ⭐⭐⭐
Jason Ross . 2024-10-10
MORE AT Google
Food was great but my notes in the order were ignored which resulted in my daughter refusing to eat anything at all
Emma . 2024-10-04
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Whole meal was lovely, hot and fresh.
Shirley . 2024-09-28
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Excellent food quick delivery also
Sheila . 2024-09-27
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Pizza was cold, wrong pasta sent and £4.50 for 8 chicken nuggets 🤔
Kerry . 2024-09-27
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We went for lunch for a family celebration and pretty disappointed with the food. The pizzas were a bit undercooked and could have done with an extra few mins and one of the pastas wasn't great. However the biggest issue was that two of our party ended up with stomach cramps and vomiting after eating prawns. I phoned the restaurant the following day and spoke to a manager who advised he would investigate and come back to me. He phoned a few hours later and said no one else had reported a problem and it was kind of left at that! As a result none of us will return to this restaurant.
McCusk . 2024-09-18
MORE AT TripAdvisor
Excellent food always hot when delivered charming delivery man quick delivery
Sheila . 2024-09-15
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Pizza topping was stuck to the top of the box (probably in transit)
Gail . 2024-09-14
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Enjoyed the food and excellent customer service. We were there on a Sunday evening so it was very quiet.
Kevin Pratt . 2024-09-11
MORE AT Google
i was very disappointed in my delivery i have been going to this restaurant for a long time and loved it every time but the food was less then satisfactory i did not even eat my pasta and my son did not eat his meal its such a shame as it was a favourite of ours.
Mari . 2024-09-07
MORE AT Just Eat
It's a lovely restaurant, friendly staff, food is usually outstanding, but didn't seem to reach the mark today.
Colette Pye . 2024-09-05
MORE AT Google
We were at a ladies brunch . Food was lovely as was the entertainment drinks flowed . Service was quick and friendly
Isobel Christie . 2024-09-05
MORE AT Google
Pasta tastes amazing could be a bit more saucy but that’s personal preference, seasoned well.
Liam . 2024-09-05
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that was one of the best steaks I've ever had can't believe you can get that delivered to the house
Connor . 2024-09-04
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A hidden gem in dalkeith pretty rough area but all is forgotten when you step inside cavaliere nice food nice staff quiet atmosphere apart from my kids
Steven . 2024-09-02
MORE AT Google
Lovely food and attentive staff.
Rachael Gribbin . 2024-08-31
MORE AT Google
Lovely meal food was delicious and strawberry daiquiri 👌.
Jacqueline Macleod . 2024-08-30
MORE AT Google
Both the food and delivery were just perfect.
Jason . 2024-08-26
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Celebrated our daughters 18th, staff were absolutely fantastic and very accommodating to our party. The food was stunning. Will be back again soon. Highly Recommended
Tony Wilson . 2024-08-18
MORE AT Google
got fish and chips last night it had that much brown sauce on it I couldn't even eat it. so it went out to the bird's
Mary . 2024-08-16
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I had a great experience for lunch in this restaurant. It has beautiful decor and accommodated my dietary requirements of dairy and gluten intolerance. Would recommend for a lovely and atmospheric meal.
caroline c . 2024-08-15
MORE AT TripAdvisor
Food was 1st class though service was slow.
Christopher M Lamont . 2024-08-09
MORE AT Google
My family went here for dinner. A nice place to get your Italian cravings satisfied. Wait time was about 15-20minutes. Loved the ambience, the interiors of the restaurant and especially the restroom is simply breathtaking. And we enjoyed our meal. We have also ordered a delivery a while back and it came earlier than scheduled, delivered by a courteous fellow. I would especially recommend the half pounder burger, yummy!
Olubunmi Bitrus . 2024-08-04
MORE AT Google
Two old school pals out for a meal and a couple of drinks. We decided to share a starter first which was the breaded mushrooms, passable but a little over done. Mains, I had the sausage rissotto which was on specials board. Friend had breaded haddock. Now special at all about Rissotto and sausage, in fact I couldn’t chew the sausage as far too tough. The flavour was just disappointing as well. The chips were most definitely oven chips and the breaded fish was burnt. Too tough to chew the outer breadcrumbs my pal was trying to scrape the fish from inside the breadcrumbs. We had a dessert each as still hungry We compained of course and the manager came to listen with hands on hips , no apology for the disappointing food, didn’t like his brusque manner. I mean I’m an average cook but even I can make tasty risotto and perfect fish and chips. All in with the price of the rissotto taken off the final bill and a drink each the bill was almost £60. Just not worth the money. We left the restaurant hungry. This is the last time I visit this place. Would have got nicer food at the Justinlees. 2/10.
Janice H . 2024-07-17
MORE AT TripAdvisor
Called in for coffee and drinks as last rest couldn't offer these in there service
david ashford . 2024-07-15
MORE AT Google
2 1/2 hours to get a pasta take away dish delivered! I don't think that's acceptable. the garlic bread part of the brushetta was inedible by the time it arrived. I won't order take away from them again.
Farquhar . 2024-07-14
MORE AT Just Eat
Offers a lovely setting with a good selection of wines and Italian food including some specialty pizzas. I had the lentil soup which was delicious and a pistachio pesto pizza which was fabulous. The staff were vey friendly and made the visit feel welcoming. Thoroughly enjoyed the meal and would recommend unreservedly.
Julie G . 2024-07-13
MORE AT TripAdvisor
The audacity to be charging these prices when the food you get delivered is awful. Waited 1 hour 45 minutes for freezing cold and undercooked food with missing items, asked the driver where the juice was that it was given to someone else. The pasta was what you could get out a ready meal and for £15 it is ridiculous. If you can’t don’t cook the “food from the restaurant” to the same standard as you would in the building just don’t sell it or definitely not for the same price.
Danielle . 2024-07-13
MORE AT Just Eat
we ordered at 6 45pm and delivery was supposed to be 8p to 8.20pm it finally arrive at 21.16pm shocking service as no message to inform us about the delay
izzie . 2024-07-13
MORE AT Just Eat
The worst pizza we have ever eaten, a mess of watery sauce and cheese that slipped right off. True disappointment considering the pizza is more expensive and everywhere else is better. Do not buy from here.
Shona . 2024-07-11
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1 and a 1/2 hours given for delivery time, order was still an hour late beyond that. Ordered 21:10 delivered 23:50.
Jacqueline . 2024-07-06
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Pizza tasted very play doh like and pasta was quite greasy
Jordan . 2024-07-06
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I placed an order at 6 o’clock, 7:30 came and went and I called the restaurant. The order hasn’t even been MADE yet?!? Like what in the actual world have they been doing for the last HOUR AND A HALF? Who knows when the food will actually arrive! Seriously though, I will be requesting a refund. Outrageous!
Susan . 2024-07-05
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My partner & I have just had the absolute best experience at the Cavalie restaurant. We arrived without booking and were greeted by our amazing waiter Riccardo. 1st class , professional care. Riccardo gave us exceptional service. We would also like to thank Iona for her service too. The food was outstanding. The Cavalie is a definite visit for all. Ps. They have a beautiful alfresco dining area that is really romantic for couples & families alike. 5 * service all round.
Sarah J . 2024-07-03
MORE AT TripAdvisor
Although the staff/manager were very apologetic and offered to cook fresh takeaway food, after almost a 2hr wait and the driver deciding to deliver to somewhere that’s 10 minutes drive rather than to my flat which is at the bottom of the hill from the takeaway, the last thing I wanted was to wait even longer whilst fresh food was cooked. Very disappointing and will be very glad when the competition opens again.
Allan F . 2024-06-30
MORE AT TripAdvisor
2nd time I've ordered from here and it'll be the last. Thought I'd give it a second chance but it was worse than the first time. There was absolutely no flavour. Spicy beef, peppers and pineapple and blindfolded you wouldn't know what you were eating. The peppers were also soggy. Love the restaurant side to the Cavalier but won't be using or recommending the takeaway again.
donnamurrin . 2024-06-30
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Amazing pizza and cocktails, quick delivery (on a Thursday night). Thanks!
Kirsty . 2024-06-29
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1. 5.50 for large chips and cheese I find absolutely ridiculous and rip off. 2. Chips where Cold had to reheat with the cheese back home which I live 30 secs away from chip shop was that angry didn’t come back to ask for replacement. 3. The lady serving was fantastic. 4. I won’t be back first time it’s happened ever since buying from the establishment.
Jay Swift . 2024-06-28
MORE AT Google
First time at this restaurant and overall impressed with food, service and interiors
Nix In the Stix . 2024-06-23
MORE AT Google
Great food and we had a great night.
George Tait (Pindar) . 2024-06-16
MORE AT Google
The best kebab ever I eat good price and good quality lots of meet good mix with salad 5 star it’s not enough I give them 10/5 star
Dominik . 2024-06-16
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First time in along time and won't be back for along time. I ordered a small fish supper and a small single fish the batter was like leather and not much fish. £14:50 for chips and not nice food.
Eric Sills . 2024-06-15
MORE AT Google
Ordered from the takeaway part of the cavalier, I ordered a pizza and garlic bread to which the garlic bread had absolutely no garlic flavour it was just toasted bread. As for the pizza and service, They got my pizza toppings wrong I phoned with a nice manner not to state I want a refund or anything of the sorts (I picked off the wrong topping) to be met with hostility from the "owner". The "owner" then proceeded to say I can go watch the CCTV of when the order took place, along with when I stated that's no way to speak to a customer (the sheer attitude) she then stated don't come back then and hung up the phone. If you make a mistake you should atleast be responsible enough to apologise but the attitude and displeasure was not necessary. I will not be back and I certainly will not recommend to anyone. P.S the "owner" was making faces and shaking her head while an employee was taking a phone order. This is not a nice environment, I have never left a review on a restaurant before but this most certainly deserved one left.
Owen . 2024-06-11
MORE AT Google
Outstanding! What a beautiful restaurant and such atentative and welcoming staff! 5 star throughout. Our meal and drinks were delicious! Highly recommend this absolute gem of a restaurant! Even the toilets are breath takingly beautiful!
Phil . 2024-06-08
MORE AT TripAdvisor
The pizzas didn't have much on the way of toppings.
Lauren . 2024-06-08
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They couldn’t find order, they hung up phone twice had to use another number to call, they said just eat hadn’t put order through. Disgusting behaviour
susan . 2024-06-02
MORE AT Just Eat
I have been using this restaurant since we first moved to Dalkeith in the 1970s and have always found it to be excellent, sadly tonights "experience" was dreadful, we were a party of 22 family members and used the larger function suite to the rear, I don't know if there had been an incident before our arrival at 6pm, but the waiting staff seemed very offhand, un-attentive and disinterested, certainly not the atmosphere we have experienced on our many previous visits, however, what was more disappointing was the standard of the food, it was atrocious, I had ordered a veal dish which was accompanied with truffle potatoes and seasonal veg, the almost warm veal was topped with ham and in a flavourless cream sauce, the tiny portion of veal was thinner than the ham topping, it was so over cooked that it was hard and chewy, as was the ham topping, the small "dollop" of cold truffle potatoes were disgusting, they had a weird sticky craggy texture like wallpaper paste and was inedible, the "seasonal veg" consisted of 4 cold sad looking limp sprigs of broccoli and 5 cold green beans, I ate around half the veal and gave up, I let my wife and son taste the potato and the waitress noticed me doing that, she then asked what was wrong, I told her that the potato wasn't edible, she took my plate away, a few minutes later returned and offered me a bowl of chips in place of my £23 veal dish. My wife had opted for a tagliatelle dish, all I will say is that I have done better with a jar of Dolmio, although my Dolmio effort would have been hot when served, all the portion sizes were small, none of the staff seemed interested, no-one enquired if the food was "OK". For desert my twin sons opted for a sharing cheese board for two, it had two thin slices of toasted bread around the size of a playing card, and enough cheese to be an embarrassment for a plater for one. Overall this has been a bad experience, having been a patron for around 50 years this evenings poor offering has left me quite upset, Tony and Gemma have obviously taken their eye off the ball here.
Tom Halliday . 2024-06-01
MORE AT TripAdvisor
Every time I order food from this place I feel as if I've been properly taken care of. From the moment I walk in, the staff are always welcoming and cheery. I know this cannot be easy at times. We are all human after all, but I walk in, I'm greeted with smiles and a *genuine* friendly atmosphere. No pretense - just people being upbeat and passionate about what they do. This most certainly comes across in the food also. I've had some amazing and authentic tasting pizzas from the Cavaliere, but their pasta dishes are exceptional. Tonight I had the Tagliatelle Sophia (with added chicken). It was a recommendation from a couple of the staff. All I can say is thank you guys for the recommendation! It tasted fantastic. Really great place for food. I've never actually eaten in the restaurant - it's always been takeaway so far, but I'll definitely have a proper sit-down meal there soon. Fantastic people and food!
Colin McNeil . 2024-05-28
MORE AT Google
Meant to be an hour ended up 2 hrs for pizza and chips. Won’t be using again. Had to phone the restaurant, and they had no idea of my order eventually it turned up.
Laura . 2024-05-25
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but I don't mind getting it early
Scott . 2024-05-25
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Order was 2 hours 40 minutes after the point of order. Had to chase multiple times. Understand things can get busy however what’s been delivered is also below par. Very disappointing
Sean . 2024-05-25
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So disappointed, I know a Saturday can be busy but I waited 2 hours 45 mins for my order and then for it to come cold !
Paris . 2024-05-25
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Good service, incredibly 😋 delicious food
Micaela Rios . 2024-05-20
MORE AT Google
The food and service were good. They have gluten free options, including pizza and some pastas. They offered an GF appetizer bread, as well
Kelley . 2024-05-20
MORE AT Google
Garlic bread was just like a slice of tiger bread with a cheese slice on it very disappointed and the pasta was dry and was very bland with no taste to it. Really gutted but won’t be back second time this has happened.
Toni . 2024-05-19
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Wasn’t happy at the quality of the order. Ordered pizza plus other meals. The other meals had clearly been placed on top of the box which weighed down onto the pizza - so most of the pizza was stuck to it the roof of it and was a complete waste of money. Also ordered a small tub of sauce at the cost of £1.95 which never appeared either. Very disappointed.
james . 2024-05-19
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Delivered exactly on time, everything was excellent as always. Will order time and time again 😊
Taylor . 2024-05-11
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food lovely and hot. friendly delivery driver
Fiona . 2024-05-11
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Had my mum wake here at the end to April, to say I’m disappointed is an understatement, granted it was short notice, they still had 4 days. We got sandwiches which my grandson age 4 could have done better, grated cheese a slither of lettuce, no butter, Egg mayonnaise again with a slither of lettuce, no butter, sausage rolls, and shortbread. Ham and tomato sandwiches came out an hour later. No finesse,sandwiches were cut in half, just dumped on a platter, no butter, virtually no filling , yet they had the cheek to charge to charge £10 a head, there wasn’t even enough shortbread to cover everyone. Tea & coffee were available, but coffee machines weren’t working properly. Yet they charged £500, when I can assure you they only spent , £50 if that on food . To say that I was disappointed is an understatement. My mum asked for her wake to be here, but I’d rather have done it myself in the street, she’d have had a better send off. She really loved going here with her friends for lunch, but she was sorely let down on by them at her wake. My mum was an amazing woman and deserved the best, I’m sure a lot of people will know her, her name was June Muir. I’m sorry mum, that you’re send off to me as not as we requested. Btw, I told them on the day that I was severely disappointed, not sure how any chef could provide such a poor quality product. I mean, what happened to etiquette, finger buffet requires at least edible sandwiches which are cut into 4, not slabs of dry bread dumped on a platter
Aileen Donaldson . 2024-05-10
MORE AT Google
Kebab was dry. Fish batter was tough
Steven . 2024-05-09
MORE AT Just Eat
ordered a few times and food is always good. but this time was pretty poor. ordered t bone steak and chicken with haggis. steak was bland and hadn't been seasoned. chips were soggy and sauce was watery like it hadn't been simmered for long enough. chicken was nice but vegetables where watery and sauce again was watery. pretty poor to be honest. considering it was an £80 meal.
james . 2024-05-04
MORE AT Just Eat
An amazing Italian place in town. Portion sizes are huge and delicious. Cocktails are also tasty.
Alistair Soutter . 2024-04-24
MORE AT Google
Beautiful restaurant, delicious food. Great to celebrate a especial occasion. I like the pizza and pasta combo.
María Carballo . 2024-04-20
MORE AT Google
The pizza I received was awful - it arrived cold, incredibly greasy and oily I couldn’t eat it! If I received this whilst eating in your restaurant it would be sent back - awful and just disappointing.
Danielle . 2024-04-07
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Food was great except ordered chips with curry and ended up getting them with cheese and I’m lactose intolerant so not good at all. Curry sauce was runny and munchie box chips came with no salt or sauce and came with Diet Coke instead of diet irn bru even though it was requested. Except for that food was to a high standard, however, cheesy chips put a damper on the evening
Callan . 2024-04-06
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Excellent family lunch, good menu choice and very good service
sandra Campbell . 2024-04-06
MORE AT Google
Overpriced garbage. £14 for microwave pasta.
Dylan . 2024-04-04
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The pizza is a must try it's cooked to perfection.
Darren Bourne . 2024-04-02
MORE AT Google
usual good quality food, thoroughly enjoyed thanks
Joycelyne . 2024-04-01
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Gluten free base was good, defo best in area however the cheese was lumpy and not spread evenly and the pizza was not cut
Shona . 2024-03-31
MORE AT Just Eat
Ask your delivery drivers to read the delivery notes. Said road was closed yet didn’t read the notes. Very cheeky driver.
Laura . 2024-03-30
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Literally the best takeaway pizza or kebab, in the region. Without question. The best staff. Order or book with confidence
Graeme . 2024-03-28
MORE AT Google
Excellent food and the staff are friendly. A thoroughly enjoyable experience.
Paul McKechnie . 2024-03-27
MORE AT Google
While the food was great, the long wait time (over 2 hours) soured the experience. I would order again from this place but I'd need to order waaaaay earlier so we get our food at a reasonable time, haha!
Andrew . 2024-03-23
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4 pieces of bread thrown in a small pizza box with about 6 pieces of tomato. no care taken and obviously a rushed order. food was binned
nicole . 2024-03-20
MORE AT Just Eat
Juice didn’t arrive which I paid for Pizza was undercooked with thick lumps of cheese which wasn’t melted, the grease from the pizza had satured the box and made a whole in it, worst pizza eaten got put in the bin.
Emily . 2024-03-19
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Food has still not arrived despite calling to chase up the restaurant. Extremely disappointed. Cannot comment on food quality because still hasn't arrived.
Kathleen . 2024-03-16
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Not been here before but took my Mum, she wanted to go here, for mothers day. The food was OK we shared a pizza, it was tasty and we shared a haggis ball starter. All in all it was a great place to go, the best in Dalkeith that I have had. Nice!
Scottieboyuk . 2024-03-12
MORE AT Google
Nice food and attentive and friendly staff.
Gary g Huckle . 2024-03-10
MORE AT Google
Not worth the almost 3 hour wait, rubbish.
Euan . 2024-02-25
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Absolutely disgusting we ordered 2 pizzas and a portion of chips got home and started to eat when I pulled a long hair from the back of my throat absolutely disgusting to the point it made me sick avoid! If your staff can’t wear ppe to avoid this!
Hannah J . 2024-02-25
MORE AT TripAdvisor
The food was cold and soggy when it arrived. I ordered a Rump Steak got a king rib. only thing eaten was the kebab after we reheated it ! Will not be ordering again. last couple of orders have been wrong or missing meals when I contacted the restaurant I was asked if I still wanted the food that was missing I was well yes I've paid for it !! All i got was it will be sent when we get the chance. I never bothered calling the restaurant tonight just raised the complaint with Just Eat.
Gillian . 2024-02-24
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The service was amazing there was a small error with my meal but girl on telephone was lovely mannered and very quick to resolve the mistake would definitely recommend as service was second to none
Annmarie Malone . 2024-02-23
MORE AT Google
Delived food with no sauce that I had requested, called them, they then delivered sauce 15 minutes later then I ate my COLD food. but they did give me a free bottle of juice and a tub of ice cream. Gee ta . just wanted hot food that I paid nearly 25 quid for and its not the first time they have messed up my order . 😢
Steven . 2024-02-23
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Beautiful surroundings, great service and good food, although pretty expensive, especially the drinks. However, nice place for a special occasion 🥰
Margaret Mcneill . 2024-02-22
MORE AT Google
A really charming place with great staff. The restaurant is lovely and the toilets are pristine - my 3 y/o girl kept wanting to go back to the “makeup table”! The food was superb which justified the price. Would go back.
Adam S . 2024-02-20
MORE AT Google
The kids Bolognese was really bland and bruschetta was really disappointing
danielle . 2024-02-18
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A lovely valentines dinner in beautiful surroundings. Great service as always.
Fiona Cornwall . 2024-02-17
MORE AT Google
Great place, food and amazing cocktail bar. The garden is stunning!!!!
Lorena Gungui . 2024-02-16
MORE AT Google
Pizzas and Kebab were delivered cold after waiting an hour and half. Chips were nice.
Gregor . 2024-02-10
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We regularly purchase a takeaway from The Cavaliere and while the meals have been disappointing at times (various issues noted further in this review), we have always continued to return. I don’t typically provide reviews as I don’t feel like my experience is so good or so bad that it warrants sharing. However I have felt disappointed to a level I felt I had to share. The first issue we experienced was when we received the wrong pasta dish. As it was wrapped before leaving the restaurant, I had no idea it was the wrong dish. I called when I got home, and to my amazement, there was no apology over the phone, and the general tone was as if I was lying (or trying to get a free meal of some sort…). I was asked to come back to collect the dish, to which I replied I would not. They therefore sent it via their delivery driver who was very apologetic and a credit to the company. I had to return the original dish as requested (just to check I’m not playing games or lying…). The following week, we returned normally for our takeaway, albeit reluctantly as I was disappointed following the prior weeks experience. I ordered two bottles of Coke via the online system, to be told only one had gone through. I therefore had to pay for the second bottle. On arriving home, I checked my online receipt to find that I had originally paid for two bottles. I called the restaurant and because I had opted to pay by cash, they could only credit my online account (against a future order - very clever, because now I have to return again…). The final visit to the Caveliere was a few weeks ago. It was our 10th takeaway in the space of 3 months. Brilliant - we get our 11th meal free, how exciting. The meal was great, and at the weekend just past, we decided we would use our voucher. I remembered receiving the text message with the code. When I checked the message, it stated the code had expired… we had only been given two weeks to use it… of which ten days of that I was on holiday with my family. I explained this in great detail to the man over the phone, to get a call back the following day to say sorry, just like Tesco, it’s expired. On their website, they promote ‘11th meal free’ - with no mention or small print that the voucher expires in two weeks (maybe worth updating - I had no idea and I doubt anyone else would suspect there was such a tight timescale to use the voucher). When the business landscape is so challenging in today’s market, service levels put the best above the rest. Sadly the Caveliere have a lot of work to do on this front. I hope they can rectify this over time, as their food is excellent. I’ll maybe return one day, but it won’t be any time soon (not that it’ll affect them in any way shape or form).
Road37065866173 . 2024-02-05
MORE AT TripAdvisor
The best pizza in Scotland! Super top!
Chiara Strisciuglio . 2024-02-04
MORE AT Google
My food has not been delivered
claire . 2024-02-03
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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