Spice Cube in South Ayrshire

I came in to see you this evening following a very disappointing and below satisfactory order that was delivered via Just Eat. An inedible, dry and overcooked chicken pakora and more. It is very clear that you were not interested in my complaint and had no tolerance to our feedback or protestation over the lack of quality and service. You were very defensive and extremely argumentative and dismissive of my comments. It’s quite sad and very clear that you took it as a personal attack and refused to accept the negative feedback. Sadly, you let down your paying customer tonight. Further, as a customer who has given you 10 years or so custom that’s quite disappointing to accept. Your manner was aggressive, abrupt and non negotiatory. That’s a shame. What was sent out of your kitchen tonight was a 2/10 standard of food and if I were you, I’d be striving to improve the quality of my service. And say the very least , I’d be working on my customer relations. I really hope you reflect on this and improve your customer service and that the quality of your goods reflect both in person and on the app. Your aggressive demeanor will continue to chip a hole in the integrity of your small business.

Food we got last night was rotten went straight in the bin

Got a donner kebab, which was obviously a reheat from the previous night. Absolutely shocking, I wouldn't even give it to my dog!

Order late, food cold, found metal in burger. Called them and said would give us the order again when ready. Called tonight and told no replacement food or compensation because I left a bad review!! Very abrupt male on phone.. we ordered from them most weeks and will never order again!! And will make sure I tell people I know not to use them again.. terrible customer service

Ordered chips cheese and donner meet for child. They smothered it in sweet chilli sauce so kid wouldnt eat it neither could i. No compansation offered. Never again will i use.

Poor meal came with burger sauce overpriced

Was enjoying the takeout for a second night when I came across a thin strip of metal !!!! So the rest in the bin

Horrible Indian got a korma and it was so sweet felt like I was drinking syrup they also forgot my rice how do you forget the rice with a curry the nan bread was also like a brink and took an hour and 10 minutes don’t order from this place

Listen these guys know what street food is all about ............................. very good at excellent prices.... magic.

Food was awful had PLASTIC in my chips and cheese plus one never came and wasn’t refunded for it not only that last time when I phoned up to ask about something on the menu they were extremely rude talking about me thinking I couldn’t hear

Hands down the worst Indian I have ever had in my life and I have had many. The Pasanda tasted like it was cooked in hienz tomato soup, the lamb tasted like it was stewed out of a can, the onion Bhajis were as dry as hell. Pilau rice was orange with no flavour. Korma chicken looked like cubes of processed nastiness. Will be surprised if my body does nt reject it within a few hours. Honestly just don’t do it. Dog has a good feast however so worthy of one star.

Food was nice enough, delivery only took 30 mins which was sooner than estimate. Part of our order was missing though, called them & it took a further 30 mins for chips to be delivered… this is a bit ridiculous as everything else was finished by then. This has happened once previously with this place so will be avoiding from now on. It’s not difficult to check off all items in an order prior to handing to your driver!!!

Best indian and pizzas in ayrshire

Best place for having a fast dinner and very good food!

Preordered for delivery. Food arrived 1.5 hours early. 2nd time this has happened no exuse for this. Staff should check. WILL NOT USE AGAIN.

Came to Prestwick for a wedding had the misfortune of coming in here served by 2 staff who looked like they’d rather be anywhere else than there never had 2 chicken shish kebabs cooked on a tray in the pizza before oven looked and tasted like pigs swill straight in the bin

Chicken was really dry in my meal some of it was spongy and rice tasted of old grease

To get fast food delivery means hot to eat.., shame our order was cold again and need to reheat in oven. Just not the same 😔. Please look into how many orders yous send out on delivery at one time

Only 1 as wont let me post without a star but its 💯 No Stars at All From me as order did not arrive DO NOT RECCOMEND At all saying the order had been left at door but not the case I have used the just eat app loads of times in different places including Europe never had any issues until now Avoid This Place as when phoning not once but 3 times absolutely nobody taking responsibility for this Take Money But No Food so absolutely No Rating from me 😡

We had the garlic chicken Tikka with garlic Nan.Comes with rice , sauce and salad.Large mixed kabab . We picked it up it was warm and good portion size .Only one complaint the lamb was a bit over done in the kabab.Apart from this everything was very tasty.Sauce was lovey and the salad was fresh . Lady who took our order over the phone could not have been any nicer .Iwould order again from this shop . ❤️🫶❤️

Checked their opening times and placed an order. 2 hours later the place is closed and I still haven’t gotten my food

Worst takeaway in the whole of Ayr and Prestwick

Worst takeaway in the whole of Ayr and Prestwick

Food always hot and tastes really good. And service always amazing

Quick take away food for a late night munchie

food was cold, driver abandoned the box at the close door and called from the vehicle to say I had to pick it up from outside the building. overall a waste of cash and time. order from somewhere else, this place should be a last resort.

Great meals best in ayr Always buy from there since they opened

Very nice chicken bhuna, definitely be returning

Order dinner tonight, 1 item on the order was wrong and 1 item was missing after waiting an hour and 40mins for it. After phoning I was told they would send out the items. We waited for another 45mins and when I phoned to chase it up I was told my food was ready but they were waiting on a driver to bring it out. My family had finished their dinner and I didn't want to eat myself so told them to cancel and refund the wrong and missing item to which I waited over 2hours to receive back after 2 attempts to refund the correct amount. The food that was delivered at eaten was absolutely disgusting, chips are beyond under cooked and all food was cold when it arrived. I will definitely never be ordering for here again.

Total bumped 12 inch doner pizzer got tiny little Strans of meat was tottaly disgusting the ill stick to cafe Petra in Prestwick 1000times better

Booked 2 weeks , table not ready

Hello there it’s davie the bit i seed come in for delivery’s got I delivery tonight as really good thank forg

Disappointed with service, half of order arrived two hours before requested time. When we called about it, never apologized and rest of food delivered late. Food itself way below average, shame as used to be good.

Used too get regular from here . Usually really good .but this is the 10th hour in a row I've been sat on the toilet .thanks for the food poisoning.

Ordered 4 meals, got 3. Receipt was for 4, dont know they decided to only give us 3. Asked for refund, they agreed to refund cost of 1 curry (but not the rice? What were we meant to do with just rice?). Didn't matter because no refund actually happened. Lesson learned, never go back there again.

To the disgruntled employee that disappointed his father for not becoming a doctor. I know I was wrong, I just couldn't make my mind up, I truly should have ordered my food faster and without confusion, especially since I was the only customer in the shop. Thank you to the nice lady that was actually trying to help. SEE YOU NEXT TUESDAY!!!

Came on to check opening times and seen reviews. Always had good curry the garlic chilli chicken is very good and their large pizzas are always amazing ! Usually we pick up and not delivery but can’t fault it and a very good curry , i can’t say Iv ever had any issues.

remember i ordered here ages ago and was good then they changed something up to make it horrible, after 3 years decided to give them ago again and first thing that happens is they didnt even give me the correct items

Very nice presentation even better taste thanks guys

16 inch pizza to feed an entire district, for a tenner. This is the pizza Jesus used to feed the 5000.

Forgot the salad and Chapati, pretty disappointed, tasted good tho

Have ordered from Spice Cube before and have found the food to be good. This time it was not. Arrived lukewarm. My chicken tikka nachos consisted of tortilla chips with cheese, some chicken tikka slices and sliced jalapeños. There was no sauce of any sort and overall it was dry.

Lovely fresh pizzas best pizza I've tasted in a long time like

Will accept order then just not deliver it without telling you.

Usually get a good meal from the spice cube but not today. Burnt stale Naan and chicken pakora was dry and tasteless. Main dish was fine but overall very underwhelmed. Will take a break and go elsewhere

Food was soggy and not good won't be back

Food ok waited over 2hrs not worth the wait

How can you rate something that never arrived !!! By the looks of the reviews it was better it didn't. Pick your game up spice cube, we were visitors to your town. You let your town down.

King donner kebab, large chicken kebab onion rings and a portion of chips ordered. Both kebabs were thrown in the bin with one mouthful out of each (tasted terrible), onion rings and chips were fantastic tho.

Never came utter joke not even a text or a call to say so

Food was cold on arrival didn’t enjoy it at all

burger was swimming in tomato sauce

Great Food. Great service as always.

Great quality food every time.

Food. Was. Cold , chips. Soggy, chicken. Pakora. Inedible. Donner meat was not great. So disappointing

Delivery was earlier than expected but the food was awful. Pizza & chips tasted stale and cold. This our second order as we thought we would give it a second chance as we weren't impressed with our first order, but we won't be ordering again.

The food was excellent and far earlier than expected. King chicken tikka kebab was superb. And the dinner we ordered was grease free and devoured. Definitely order again

food was good as usual but sadly didnt get the ice cream that i ordered not the first time this has happened

Absolutely excellent every time

Second order in a row that’s been wrong. Wanted meat feast pizza with extra dinner meat and extra tikka chicken got neither. So yet again I’ve paid extra for something and not got it.

So relieved the message to say food was leaving the store at 2227 when I called the store at 2300 was told it was just leaving the store. And asked if I just wanted to cancel instead of apologising or anything very rude approach. If I wasn't as hungry since now I have waited nearly 2 hours for food I would of just cancelled it. Yet to actually receive it to comment on the quality of food...

Food was cold and ordered 2 large and was basically a small

Ordered food. Paid over the phone. 2 hours later no delivery and business closed. Terrible.

That’s twice I’ve gave spice cube a chance and never again I ordered double donner meat on one pizza your lucky if there was 3 small pieces of donner on it there was no Donnie meat on the other pizza at all and there had been red onion put on the spicy chicken pizza order is always wrong it’s a joke £20 for 2 small pizzas that are nowhere near what we ordered

Brilliant pizza!!! Thanks again ⭐⭐⭐⭐⭐

Food was cold. Live pretty close to restaurant and it was cold. Unacceptable

Good food only issue had was wrong drink was sent

Was told 40-55 min delivery on search advert, then it became 1 hr to 1 hr 30 when I placed the order. they said it's on its way right at the end of the estimate. Still not here.

the food was really cold by the time we got it

Left food in a phone box because had no signal to call

Big portions, fast delivery and tasted great

Regular users of here and usually good but this was the worst meal we have ever had, the pizza was meant to have spicy chicken added and wasn’t on it, and tasted like the dough wasn’t cooked. The chapati was obviously burnt and had the burnt bits picked off and the poppadoms tasted stale. The chips and cheese were good though

First time got wrong thing deliverers , it didn’t get touched , called up to get the right order delivered , which we did in a good whole , portion size was ridiculously smaller compared to the previous box we sent back alltogether with the driver . Taste wasn’t on spot unfortunately either .Not a great experience :(

Didn't like the food at all... 👎👎👎👎

We really enjoy the quality of food and delivery service from Spice cube. 👌👍

Food freezing cold and quantity was ridiculous

Pizza was cold not much donner meat on pizza atall Sorry to say

Food was cold and dry No save came with order

Pizza was great, onion rings were great and chips were a bit dry. Will definitely order again

Never experienced such aggressive customer service. After years off being a loyal customer and ordering the same set meal was treated like durt when I questioned why food was missed from our order. I can see why they have been receiving 1 star reviews. I will never be back and would advice everyone else to do the same!

Order at half 1 still waiting at half 3

A wee bit cold but overall good food and service 👍🏽

Ordered a munchy box, had to rip open the box because it was that soggy, food was all reheated and frozen cold.

Shocking burnt pizza and half cooked chips👎

Fulfilled request we had asked for on notes out kindness of there hearts, food was lovely.

Delivery driver spot on. But restaurant didn't do half and half, pizza is harder then the rock, no sauce and forgot ma juice. Well done 👏 ✔️

Utter rotten this place food is literally always cold and late!!

Delivered within 10 mins of phoning.

Ordered four different type of nan breads but they were all same! And very dry and no butter on butter nan and one nan was totally burnt! Not ordering ever again

Pizzas are great, the dip is appreciated

Really disappointed! We order from here alot and usually everything is great but today I called about a donner wrap meal deal...we got a donner fold meal deal?! Literally a wrap just folded in half with chips and cheese melted on top of it? I was told over and over that is how it's made HE does it every single day?? Funny as we order it alot and it has NEVER been in that state! Won't be coming back after being spoken to like that!!

Great food, delivery in 35 mins when estimate was 60-80 mins, outstanding

Great breakfast, fast delivery, polite and helpful driver. Cant ask for more x

Food was cold. Sauce for pakora wasn’t nice at all. Pakora was 4 pieces of chicken the rest was veg pakora. Won’t be ordering again and certainly won’t recommend to anyone

Food was great and delivered early so a bonus

there was to many onion pekora

Food was cold I had to reheat in the microwave

Used spiced cube since 2011, all be it different managers etc but after tonight I’ll not be using again. Food left on step and claimed door bell was buzzed multiple times. Phoned the shop and the fella just wanted to argue, honking service and attitude,

Was a reasonable wait for the food however it was mid evening on a friday so was totally expected. Will use again!!

Asked for double spicy chicken your luck if you could find any on pizza asked for double pepperoni hardly any of that was double I’d hate to see what single was chicken pizza also tasted very watery