Royal China in Hammersmith and Fulham

First visit back after 3 years. For nearly 30 years the family enjoyed lunch at the Royal China in Putney (RIP) and then, less frequently, in Fulham on Sundays. We gave up when they no longer accepted bookings on Sundays; also, over the decades, our numbers dwindled, one way or another … This visit was on a Monday lunchtime, our least preferred day as the better kitchen staff are all off after the busy weekend, but it was a birthday meal.Even though this place closed down for months due to the plandemic, no effort appears to have been made to spruce it up; it’s still just as shabby and run down. This lunchtime, the few diners were 2 Chinese men each dining alone, a Western man dining alone and us. We ignored the main menu because those cooked-to-order dishes are disappointing on Mondays. The dim sum menu used to be impressively large but has now shrunk to a flimsy little piece of paper listing just 18 savoury dim sum and 3 sweet ones, with prices. You tick the little boxes along the right hand column and hand it over to the waitstaff. Dim sum has always been mostly bought in and was good quality - as they should be, given current pricing. All dim sum are much more expensive than 3 years ago: 3 prawn and chive dumplings are £6.80, the turnip cakes with cured meats are now £5.20 (from £3.70, a leap of over 40%), the small, flat, crispy sesame prawn rolls an eye-watering £7.80 (£2.60 each or over £1 per bite). Jasmine tea was £2.50 per person. Service was impersonal, as usual, but not hostile as mentioned in some reviews. (Our suggestion is to laugh loudly among yourselves at any hostility, anything else just gratifies bullies.) The bill is now digitised, with names and prices individually listed and a 13% “gratuity" added.

It has finally opened again! Yayyyyy!!!!!! I love this place and we were sooooooo sad when it closed down but look to positive now it is open. Yayyyyyyyyyy!!!!!!!!!!!!!!! 🎉 🎈 🎊

Royal China is AMAZING!!! I always go there with my family and we all absolutely looooove it!!! I can’t believe anyone would hate it in the slightest because it’s the best thing that ever happened to me! Royal China is the reason I love Chinese cuisine!

Royal China in Fulham used to be very famous for their roast pork puffs, however they are no longer of the same quality, and the quality is in fact many times worse! The pastries were soggy and almost felt like uncooked. They are purely salty without much taste. Very disappointing. Other dim sum dishes we ordered were all the same - just purely very salty.They also seem to prefer to hire arrogant and rude managers. In the past the manager/ head waitress was super rude to customers and now this manager/ head waitress has the same traits, no smile, and very rude when we asked for some eating bowls (we sat down for 10 mins and were not given any bowls). The rest of the staff were however ok. Why do they insist on hiring rude managers?Food was very overpriced compared to many dim sum restaurants in London and the quality was worse. The choice of dim sum was also very limited compared to an average dim sum restaurant. If you really want a proper dim sum meal, go slightly further to South Kensington or even better to Chinatown where you won’t have the same disappointing experience.

Shockingly poor. They constantly, and I mean constantly screw up. Bewarned, they WILL screw up your order, they will miss out items you've ordered, they WILL give you the wrong dishes. They ARE an utter disgrace to the Royal China group. Royal China used to be good. Queensway still is, Baker St patchy, but Fulham is so bad as to be an insult to those employed in the same group at the other restaurants

Looks like this place has finally closed. Good!!! It was a total rip off with appalling service and the rudest staff imaginable.

A pesar de las malas críticas, decidimos probar este restaurante principalmente debido a la falta de restaurantes chinos en la zona, resultó ser un error. . Servicio muy lento, la comida era bastante normal a pesar del menú bastante caro, esperábamos algo un poco mejor por el precio. La guinda del pastel fue cuando pregunté por qué las botellas de Tsingtao eran tan caras a 7 libras por botella, me dijeron que era una cerveza muy especial y costosa. . En ese momento me di cuenta de que este restaurante estaba destinado a engañar a la gente, ya que era un Tsingtao de 330 ml muy común y estándar. . Por lo tanto, decidí tomar una sola bebida. En resumen, si no le importa el precio de su comida, está contento con una calidad muy común y no le importa un servicio penosamente lento, entonces este restaurante es el lugar para usted. . No voy a volver

Vine aquí con mi esposa un sábado por la noche. Tomó media hora para que apareciera cualquier alimento, y cuando lo hizo fue nuestro plato principal primero, los entrantes en segundo lugar. Mucha gente a nuestro alrededor se quejaba, persiguiendo platos que estaban esperando o que no llegaron en absoluto.Pasó otra media hora y todavía estábamos esperando varios platos. En este punto, había una mesa cerca de nosotros con niños pequeños que habían estado esperando durante una hora y media. Se rindieron y dijeron que pagarían la pequeña cantidad de comida que tenían pero no los platos que no llegaron. Increíblemente, la camarera discutió con ellos y les dijo que tenían que pagar por todo, ¡incluso los platos que no llegaron!En este punto, ocurrió una de las cosas más increíbles que he visto en un restaurante. Parecía que el restaurante tenía suficiente de personas quejándose, por lo que cualquier nuevo cliente debía pagar sus facturas inmediatamente después de realizar el pedido. De esa manera, no había nada que los clientes pudieran hacer sobre la terrible comida y el servicio que seguiría.Ya tuvimos suficiente y pedimos que nos quitaran la comida. La camarera nos dio una caja (que te cobran una libra) y luego nos hizo empacar la comida nosotros mismos. Le dije que no pagaríamos el cargo de servicio en la factura, y nuevamente discutió conmigo diciendo que tenía que hacerlo.Por favor, evita este lugar. La comida (cuando llega) es normal en el mejor de los casos y es extremadamente cara. Las bebidas también lo son, a las 7 por una pequeña botella de cerveza. El modo de negocios aquí es básicamente estafar a sus clientes tanto como sea posible.

Si existiera la posibilidad de poner una calificación cero o negativa, no dudaré en poner una calificación negativa para este terrible restaurante. Habíamos venido a este restaurante de vez en cuando a lo largo de los años debido a la falta de restaurantes chinos en el oeste de Londres (¡y adoro la comida china!) Pero siempre encontré que el restaurante era muy caro en comparación con la comida promedio que se sirve aquí. También una vez, cuando llegamos un sábado, antes de sentarnos, la camarera nos preguntó si nuestro pedido será superior a 50 para un día de fin de semana, de lo contrario tendremos que irnos. Siempre hemos tolerado estos comportamientos desplazados, pero esta vez, ¡fue el último sorteo! Vinimos con nuestros dos hijos y nos dijeron que esperáramos a pesar del hecho de que había muchas 4 personas sentadas en la mesa en la parte de atrás. Cuando vine a preguntarle a la camarera cuándo la mesa estará lista, básicamente me ignoró y continuó sirviendo a otros clientes. Luego fui a hacerle la misma pregunta a un camarero que me dijo que me fuera a la mierda / ¡perderse (en chino)! Me sorprendió mucho y le dije que este comportamiento no era aceptable y que no puede hablar con clientes así. Luego continuó diciendo en chino: ¡vete de aquí! Nos fuimos con dos niños de inmediato y nunca volveremos a este restaurante! ¡Recomendaría evitar este restaurante a cualquier costo para otros clientes existentes o futuros!

Given the string of bad reviews on Tripadvisor we were apprehensive about taking dim sum at Royal China in Fulham but apart from wasting time trying to book a table on line and then following up with a phone call to find out that bookings aren't taken for Sunday lunch, the rest of the experience was absolutely fine. Our family group of four were shown straight to a table, service was quick, polite and helpful. The menu was OK and the dim sum tasty. In addition to the standard dim sum I fancied a chicken and mushroom soup, which proved to be rather bland but that was the only blip. The decor wasn't very exciting so it's not a place I would visit to dine, but for dim sum this was fine, although maybe a little bit pricey. Nevertheless, I'd go back.

Post Xmas we could not be bothered to drive into town and opted to have a family dinner at the Fulham branch of Royal China. This was a mistake. The place is like something out of the 1980s but prices are definitely 21st century. The menu is limited and prices are high for what was on offer for a suburban restaurant . We were initially told that they were serving dim sum in the evening. We asked for some veggie dim sum. We asked if their chicken was kosher or halal and were informed that it was not. A little while later the waitress came back and offered us pork dim sum stating that as it just after the Xmas break they did only had pork - despite us asking if their chicken was kosher! We ordered soup and selection of starters and our main course. Once the starters arrived I ordered a Diet Coke. The waitress the proceeded to say It would cost £5.50 for a can and was that okay. I have never been more insulted before for staff to ask me if it was going to ok to pay for a drink as if I could not afford it. She did not ask other people if they could afford their wine or beer so why ask me about my coke? This was clearly racist behaviour of the ethnic staff. When you go out to a restaurant and order food for over £150 then you don’t consider the price of drinks do you? No apology was offered for the way I was asked about whether I could afford the extortionate price for a simple can of Coke, which the waitress brought to the table!The food arrived and we had our soup. The plate of 7 small prawns in a chilly Sauce was ok. The crispy noodles with mixed veg was over seasoned. The wife then ordered some noodles with beansprouts. The first version that came to table had a burnt taste and had to be sent back it was inedible. Again no apology was offered. By the time the second version came nobody had any appetite to eat it even with the small portions served. It’s not as if the restaurant was full and the kitchen busy for a Friday night at 8pm. The soup bowls were very small too. We asked for it to be packed and not that we were charged £1 for this service.They had the audacity to want to charge a service charge and additional tip for a credit card payment. We refused to pay those additional charges for the lack of service and rude unhelpful staff. Im not going to be going back to this place anytime soon. It’s resting on the laurels of its bigger brethren in Baker Street. Avoid this place and look for some better place in the neighbourhood.

Despite all the bad things we have heard from fellow neighbours about this restaurant over the years we have returned to it regularly considering at least its food good. We have all this time put up with its terribly unfriendly staff, over-pricing and mildly irritating policy of trying to add service charge both to the bill and then again at card payment, as we like to support local businesses. We took another family there last week who pointed out that the double portion of special rice ordered by one person was smaller than the single portion ordered by another and so small in fact, that it could not possibly be costing £11.80 (the price of a single portion) times two. We pointed this error out to the staff who instead of engaging with what was staring us all clearly in the face, refused to discuss it, became incredibly rude, even more so than usual, and then turned their backs on us! Their attitude was so shocking after so much support from us over the years. Not to mention embarrassing that we had chosen this restaurant to introduce to another family, so blinkered we must have become to the growing lack of professionality of the staff. No idea how they have got away with such an appauling attitude for so long, it can only be thanks to deluded customers like us, but this was really the last straw and we shall never be returning again.

After waiting 10 mins with the pram in front of their eyes, we have been told that there were no space for the pram even if the room on the back was completely empty.

First issue was trying to book a table a few days in advance saying we don't take bookings for 3 people (why?!) and we would have to chance it on the day by turning up. Well we turned up on Saturday for lunch and the restaurant was pretty much empty. I have been coming here for years and the prices, suddenly have more than doubled. A can of coke or 7UP is £5.50 and it literally turns up as a can that they open at the table. A small bottle of still water is £6 or more. Food also now very expensive...small bowl of seaweed which is basically crispy shredded cabbage is £9. The staff never smile once during the whole meal, they rush the food at you, throw it down on the table and don't tell you what each dish is. The final straw was when we came to ask for one of their small plastic take away pots to take home our left over duck and they said it would be a £1 charge! The cheek of it after our meal for 3 at lunch with no alcohol came to £140! I argued the case that they don't charge people who order a take away £1 a pot but the rude manager wouldn't listen. She is the rudest person I have ever met and she has been working here for years! They automatically add on the tip to the bill which I don't like either and when you pay be card they hide the receipt and pass the card machine with a home screen that says "would you like to add a tip to this bill" which already has a tip added beforehand...robbery! Never coming again despite having been c. 20 times over last 10 years!!!

Bad food, bad service , unpleasant staff (pushing customers literally), just an overall unenjoyable experience...and to top it off opaque bill as it's in chinese, and they charged 5.90 for a coke!

We went for dinner last night at Royal china having been before about 1 year ago. The menu had changed and the waitress was rude when we asked if they could do anything vegetarian for us that was not on the menu. I can understand if the restaurant was busy but there was one table of 4 on a Friday evening at 7.30. She told me there was no call for vegetarian food!!! so make do with what's on the menu. We asked for vegetables in black bean sauce which we have in most chinese restaurants and she said no can do. She told me the manager was not in and would not give me the managers name. She dismissed us and was so rude. We left and she was not bothered. Their loss as we went to another restaurant and had a lovely meal with lots of delicious food.

Avoid this place! Extremely overpriced, small portions and poor food. Staff is incredibly rude. We had a terrible experience at this restaurant, were treated with no respect and left the place feeling very upset.

The food was bearable except for one course.

Been here many times and previously visits were OK. More recently, sunday rice/noodle portions are coming in a small bowl, probably serves

There aren’t many old school Chinese restaurants left in south west London. But this last bastion of the 1980’s is strangely terrible. It’s places like this that Justify the death of of the old school neighbourhood Chinese. There are still some excellent Chinese restaurants around like the Good Earth. Skip this place unless you are happy to settle for middle of the road tat. Poor effort I’m afraid.

What can I day other than the headline?

11 de nosotros subimos un sábado y el personal no pudo hacer lo suficiente para nosotros. Si bien la comida aquí no está en la liga de RC Queensway, estuvo bien para el cumpleaños de las abuelas y, aunque costoso (!), Todo se sirvió en el orden correcto y un servicio excelente. Toleraron nuestra tarta de cumpleaños comprada en la tienda, encendieron velas y luego dividieron el pastel en cajas para llevar para nosotros. Cortés. Las albóndigas y las verduras estaban calientes y frescas, y fue una gran mejora en nuestra última visita. Los dos vegetarianos estaban bien provistos.

Es una pena ! Solía ser fantástico. Hemos continuado durante muchos años, pero nunca más lo haremos. El personal es increíblemente grosero, todo es demasiado problema. Pidió chile picado y me dijeron que no. ¡Caro no es la palabra! Te vas sintiendo completamente estafado. Las porciones son muy pequeñas y se han reducido si es posible. Se han vuelto increíblemente codiciosos. Y el personal antipático es la gota final.

I have been going to royal China now for years Recently I have been a couple of times to the Fulham road branch and the food, service etc has been terrible I don’t know if u changed management but I have ceased to go

He estado en esta rama dos veces. La primera vez que la camarera tomó mi tarjeta cuando llegó el momento de pagar. Ella regresó y dijo que había sido rechazada, así que usé otra tarjeta. Cuando verifiqué mi extracto bancario, descubrí que el pago se había realizado 3 veces. Me las arreglé para recuperar el dinero que me debían, pero me tomó muchas llamadas telefónicas y 2 viajes al restaurante, y no me disculpé. Todavía pagué por la comida.

Hace más de 10 años que estuve aquí y recordé lo buena que era la comida, costosa, pero valió la pena.

So expensive, we didn’t even have a main course each and the bill for 4 people (no alcohol) came to £170. The walls are filthy and we all left feeling sick.

What a disaster the evening was, we will never go back there again. There was 8 of us and our bill came to over 400pounds. The dishes are overpriced, and the portions are so small that we had to order 3 portions of each dish. The beef in black bean sauce literally had 5 pieces of meat, amidst zillions of onions and green peppers, i counted. We ordered prawn toasties for starters, the first portion came in ten minutes and the others twenty minutes later, just before the mains. Service was also terrible, only one waitress one duty and one guy at the till.

Staff were fine but can’t believe how expensive it was not to mention the service charge. The serving sizes were small too. Food is OK but not worth the price.

When this was questioned to the senior waiter, I was told a gratuity is different from a tip! Also it was not his job to answer my concerns. Overall value was poor - will not revisit

Average food, massively overpriced, tiny portions and the staff were rude. Kept coming over and interrupting us mid conversation, and leaning over us to get things off the table. Didn't greet me when I walked in. Ignored us when we asked for the bill. I'd go further into London for a better quality of food and service that isn't quite as surly.

Went there on my own last night13/02/2019) only two other Diners soon found out why.

We took a walk in table for 2 hoping for an enjoyable experience to celebrate Chinese New Year. Should have stayed at home with a takeaway. The dishes were poor and arrived at different times. Do you eat your rice whilst it’s warm waiting for your duck which then also arrives cold. A small side of Pak Choi for £16. Won’t be going back.

I’ve eaten here many times but never when it’s busy. Lunchtime yesterday was horrific, families with children are stuffed in an annexe because they are noisy - I witnessed a hysterical exchange where the lady in front of me told the waitress ‘my children are 10’ to which she replied ‘aha so they are teenagers you can sit here’ before pointing at my 4 year old and asking if that was her child. My rice arrived and we separated it onto the plates and waited for the lemon chicken for 20 minutes. When it arrived I asked for fresh rice as it was cold but the waiter refused and said he’d microwave it. We’d started eating the rice a little as hungry and he tried to put it back in the bowl with all the other rice to warm up. When I said ‘no, we’ll keep it’ he was aggressive and said ‘what can I do’ and walked off. Very disappointing as I am a regular and the food is otherwise good.

A true classic, just nestled in fulham. We have been coming here as a family for years. Great service, great food and very fresh.

Royal China Fulham is the scene of the most bizarrely bad customer service experience of my life. We live locally and came as a family of 5 for a post Xmas dinner. The food was mostly good but service haphazard and arrogant.

Probably the worst restaurant we have ever been to. My wife and I suffered food poisoning. We agree with the other reviews about extortionate prices for really poor food, appalling service, dirty tables, dirty chairs, dirty waitresses, unbelievably rude staff.

If there is a choice I would have given this resturant a zero star. I rarely leave comments for any shops/restaurants, but today's experience with Royal China Fulham was just truly awful. It has been 3 hours since I left the resturant and I am still feeling angry now.

Was there today and enjoyed the food - got the bill and ...,gulp... the Broccoli was £15.50!!! Anyone who likes broccoli should be advised

Could not believe the prices . £9 for a glass of white wine in a chinese !!!! Asked for more pancakes for duck ( u only get 2 each ) charged £3 extra . Paid 13% gratuity then on the card machine it asks for another one yes or no ! Bill was £ 114 for 2 adults and one kid . No wonder the place was empty . My advise is do not bother . This experience was a chore and not a treat !

Traté de almorzar aquí hoy con mi hijo. Pedí una taza de agua caliente con limón. Me trajeron el agua caliente, pero pensé que habían olvidado el limón, así que pregunté 3 veces si podían traerme una rodaja de limón. Finalmente, en mi tercera pregunta, dijeron que "los limones son solo para el refresco". "Dije:" ¿Puede darme una porción de mi agua caliente? ", Y repitieron" solo para refrescos, debe pagar un refresco ". "¡Era absurdo! Especialmente teniendo en cuenta que había ordenado dos platos. ¡Fueron increíblemente groseros! Terminé de irme antes de que llegara mi comida porque estaba tan desanimada por cómo me trataron. Mi hijo y yo terminamos yendo a Hamgipak en el camino por Corea. ¡Fueron absolutamente maravillosos!

La comida es normal, pero no volveré porque el servicio es muy gruñón. No tienes una sonrisa, tuvimos que pedir varias veces para obtener agua del grifo.

No soy una persona que se salga de mi camino para dejar una crítica negativa, pero no hay absolutamente ninguna manera de que una cena promedio [sin alcohol] para los jueves por la noche sea de 92. !

The food was ok, but didn't come close to justifying the price. The service was also poor and corresponded with many of the reviews shown below. I left the restaurant feeling like the victim of a theft.

Me gusta apoyar negocios locales. Reconozco fácilmente el servicio excepcional, pero creo que después de hoy confío demasiado. Estaba gastando una cantidad no insignificante en un almuerzo de 3 yum cha estilo plato. Estaba tratando de relajarme después de una semana desafiante. Pensé que podría disfrutar de un pequeño postre. Antes de que pudiera pedir la sección del menú de postres me tiraron la factura. Nada muy amistoso al respecto, pero decidí que de todos modos podría beneficiarme al ahorrar en esto. Hubo una "Propina recomendada" del 13 por ciento. La mayoría de los restaurantes muestran una propina opcional de alrededor de 10 PC y los más grandes, alrededor de 12 PC. Sentí que el gasto en el almuerzo era suficiente y les pedí educadamente que eliminaran la propina en su sistema, ya que el servicio no había sido tan maravilloso y la cuenta en sí era suficiente. De repente, el servidor tomó una gran excepción a mi elección y discutió. El gerente detrás de ella dijo que quería mi futuro negocio ya que sin mi propina no podía pagarle a su personal. Las campanas de alarma sonaron ruidosamente. Esta fue mi primera visita, y será la última. No aprecio que me amenacen en público por liquidar mi factura y ejercer mi derecho de elección. Si confía en las propinas para pagar a su personal (femenino) no es de extrañar que sean lentos y hostiles. Eso equivale a la explotación. Por favor, no es compatible con este restaurante. La comida tampoco es totalmente auténtica.

Please do not come here (also see other reviews)- there are plenty other authentic dim sum restaurants in London!

Please, do not go here. I live locally and thought I’d give this restaurant a try (even though I read the bad reviews) What I experienced was over priced, tiny portions and grumpy service.

Serviced was rushed. Food was average and did not justify the price. Dumplings tasted like rubber and frozen. Avoid this restaurant.

Great dim sum chosen by my friend. Great choice and all full of flavour. Would definitely go back. Friendly staff and a good atmosphere.

The Dim Sum in Guangzhou, China, near the school, has two halls and open-air areas that are quiet and comfortable. We have chosen a window-side location. We haven't eaten such authentic Chinese food for a long time. The menu code here is rich, and I can eat meat with great enthusiasm!

There are not many Cantonese-style restaurants in London that can enjoy authentic Chinese food. There is a saying in Chinese folk:? Why does “Eating in Guangzhou” claim to be “food in Guangzhou” in many Chinese cuisines? If you try it, you will know it.

I took guests for a dim sum lunch. About a quarter of an hour after our orders were placed, the waitress and manager came over to say that I had not ordered enough - there was a minimum order of £20 per person for dim sum. Most reluctantly I ordered more dishes that we did not want, to meet the requirement. The food took another half an hour to start arriving. When the bill came it was for £63 including a 'recommended gratuity' of £7.50. I presented my debit card for payment and was asked did I want to pay a gratuity I said 'No'. The bill still came out at £63 - Royal China was trying to extract yet more money from me. I have had excellent dim sum in Soho for a third of the price. This was a total rip-off and an experience that embarrassed me with my guests. A broken lavatory seat was a fitting finale. Never again!

I have visited a couple of times and the service was never good - but now it has sunk to new depths. It’s a nightmare experience as it’s a minimum charge of £20 for a quick Dimsum. I was alone and I had to order far too much food and the rude waitress was reluctant to let me take away. I will never be going back there.

I feel lucky that i found such a magic restaurant in fulham finally cause the dim sum here is so gorgeous and so is the main dish,it is traditonal and the best taste really,as i have been to the other branches.

Pop para una cena informal ayer y eran totalmente asombrado por la comida! Albóndigas de cerdo Shanghai son extremadamente delicioso. Sin duda volvería para más dim sum un día. Probado unos pocos en el menú especial del chef, bastante decente. El servicio está bien aunque, no como horrible como algunos de los comentarios en el mismo. El personal es muy servicial con todo. Ebt el precio es un poco alto, pero definitivamente vale la pena cada céntimo.

A pesar de ver comentarios recientes me decidí a acercarse a Royal China Fulham con mi novia para cenar, ya que estábamos en la zona en el momento y me apetecía probar algo nuevo.

If only we'd read the hideous reviews of this place before we went... The food itself wasn't bad which is why it's such a shame that the appalling manageress singlehandedly lets this place down, as well as the obscene prices and a distinct feeling you've been conned at the end of the evening. We were charged £4 for prawn crackers. We'd have let that go but when we noticed the £4 price tag on the thimble of Diet Coke we were given (honestly, a mouse would've asked if they were taking the mick, it was such a small glass), we queried it and well, all hell broke loose! Enter the infamous manageress from hell mentioned in most of these reviews. This woman is angry. Very very angry, with life, with herself, with someone who has wronged her, who knows, but boy, she wants you and seemingly every customer in her sights to know it! The abuse she hurled at us loudly over the pram of our tiny sleeping newborn baby was astounding, I think I'm still in shock. We got a right Royal bollocking for not having noticed the drinks prices would make Mahiki's beverages look like freebies. And once she'd shouted how disgusting we were for querying the prices and stormed off leaving us in stunned silence, she decided it would be an epic idea to come back for more. But this time with strong hand gestures thrown in for good measure. This is when we got angry and refused to pay for the drinks on principal. This caused her to almost explode and I genuinely felt a bit scared and like things may be about to get physical. She took off the price of the drinks with all the grace of a graceless angry woman who shouldn't be in management, or around humans. Then came back one more time for some shouty shouty action to ensure we knew how naughty we'd been. With a newborn next to us we decided to pay and flee as we felt extremely stressed and nervous by now. I've actually never seen anything quite like it. Honestly, with the £20 spend I'm reading about in other reviews, this place really is to be avoided if you prefer your nights out to involve not being conned or shouted at. Shame as the food was ok. The people that run the Royal China chain desperately need to read these reviews, spot the common themes and do something about it if they want to stay in business.

Like all the other reviews this £20 min spend has put me off going to any of their restaurants (Queensway for 20yrs)

Visited this place recently and have never written a review before but decided now is the time because I don’t want anybody else to waste their hard earned money and time like we did. First of all, the prices are unjustifiable. The minimum spend of...

Visitamos el Royal China en la calle Fulham un domingo 18 de marzo. En aftrnoon Somos una familia de cuatro, con dos niños pequeños. Mi marido es medio chino, así que comer dim sum regularmente, pero esta fue la primera y última vez que visite este restaurante. A la llegada de la señorita que parecía estar a cargo era muy abrupto como ella nos enseñó a nuestra mesa. Pedimos unas bebidas y procedieron a probar y pedir nuestra comida con la camarera. Después de haber dado su nuestros pedidos inmediatamente nos dijo que no había pedido y que hay suficiente una nueva política de pasar un minuto £20 por persona (incluyendo bebés y niños pequeños menores de 1). Mi hijo de 3 años estaba durmiendo en el cochecito en el tiempo, y mencioné que era dudoso que él me levanté a tiempo para el almuerzo, pero me dijeron que el minuto pasar para nuestra familia de 4 era 80 libras y que teníamos que pedir esta cantidad de una vez por todas, de lo contrario no sería capaz de procesar nuestra orden. Considerado brevemente maneras de hacer el pasar hasta 80 libras, pero era simplemente ridículo, así que pagamos por nuestras bebidas (que incluso intentaron agregar un cargo por servicio y tuvimos que pedir a quitar) y enseguida a la izquierda. A las 12:30 en un domingo almuerzo el restaurante no estaba ni siquiera medio lleno y entiendo por qué después de leer otras críticas. Este es un modelo de negocios verdaderamente estúpido que sepa a los propietarios convirtiendo increíblemente codiciosos y nunca volveré.

This must be the worst small business decision of all time. Other than the fact that it makes no business sense, because customer turnover is better than having people prolong their stay; It has annoyed loyal customers and no one is going to place it’s...

I live around the area and the restaurant used to be nice. Today I went back with my parents and was totally disappointed. We were not told that there is a minimum £20 per head ( weekday lunch!!!) when we first ordered! The good overall...

Went for a spontaneous lunch with my family. Ordered our food for the waitress to come back and tell us that we hadn’t ordered enough because there was a new policy which meant that each person had to spend £20 minimum. Obviously outraged by this...

I actually cannot believe Royal China allow for this branch to even exist! I had been to the Royal China in Baker Street with a friend and had such a delicious meal and nice experience that i wanted to take my dad to try it....

I strongly recommend Royal China restaurant because the taste of dim sum is very traditional and delicious. The service is fabulous as all the staff are friendly and nice. Also they did minimum spending £20 per person but it is easily to order to meet...

As mentioned by others below, there is this new ridiculous £20 minimum spend per head (£10 for a child, and they graciously said there was no minimum spend for my 6 month old nephew). We have been a regular here for adequate dim sum for...

Been going here for years for great lunches and yes the food is still good but was shocked at the new £20pp minimum spend. Had to order everything at one time- not the usual way to do dim sum and the staff are very rude....

We have been going to that dim sum place a few times in the past and enjoyed the dim sum despite the lack of customer service bordering rudeness. Went back a few days ago with the family and after we placed our first order, the...

The rudest staff I have ever seen in my life! Food was not great either, don’t waste you money on such terrible place.

It was a massive disappointment as we were told that we had to order minimum of £20 per person on our first order and we felt that the staff were very arrogant. When my friends and I go to dim sum restaurants, we normally order...

Money-grubbing and extremely rude! Non-exist customer service and no clue on the value of customer loyalty. Much better out there that will deserve and appreciate your custom.

Can only say one thing, it was the most worst service I ever experienced in any restaurant in London. Been to other Royal China and always had good experience but this place was something else. The staff went out of their way to be rude.

Being told that it's a minimum of £20 per person is not in my opinion a good restaurant and bordering on scandalous..A rude manageress and OK food and a disgusting loo..a pity.. As this was a good local Chinese that serves dim sum.. Now they...

I have lived in the area for several years and tonight my girlfriend and I decided we wanted a quick...

Words fail me. Filthy dump of a place. Getting your money in any and every way possible is their sole...

I have been going to the Royal China Fulham since I was very young, live locally in Putney. There is...

Shocking rip off, yes the food was okay but nothing special. £7 for a beer, £31 for a bottle of red that would be £5 in a shop, the girls on a table opposite were charged £11 for broccoli. On top of this 12.5% service charge for average service at best, then when the credit card machine came round it asked you to add a tip! When we told them this was unacceptable they said “sorry it is a new machine and not programmed”. Yea, right. This used to be the best Chinese for miles around, now it has plumbed the depths, what planet are you guys on? How to ruin what was a decent business. Do not go there. Ever.

We had been to this place a couple of times in the past for dim-sum and really enjoyed our meals there. I checked TripAdvisor when we decided to go there again this evening and saw the recent negative comments, but still gave it a chance for the sake of the good old days. It broke out the minute we entered in! The waitress at the door immediately told us that we had the spend twenty pounds each. I was very surprised to hear such a thing even before we were seated. It was a very rude welcome! When she saw me so startled, she repeated the same thing adding that being two persons we had to spend forty pounds minimum, thanks for the clarification! Finally, we were seated once I confirmed that we would spend the minimum required! My fifteen year old son was also very surprised because of such an attitude. We ordered five dishes and I made a quick calculation, and they did cost more than forty, but the waitress (the same one) was not satisfied and told me that it was not enough food for two and that we had to order more! And I was very furious from that point on...She was so bossy and impolite! I replied that we would order more if required. And honestly, I had no more appetite because of her attitude and should have left the place, but instead tried to stay calm not to disappoint my son. There was another waiter who seated the customers who arrived after us and he did not tell them about the minimum spending as our waitress did to us as a precondition. This made me even more upset... I asked for the bill when we finished and it was 55.50£ with the 13% recommended gratuity. On purpose I paid 55£ cash when I saw that the same waitress came to collect it. She checked the bill and asked me to pay 50 p. more and I replied that I wouldn’t because it was 55.50£ with the “recommended” gratuity and I preferred to pay less than that. This time she was surprised and I had to repeat it a couple of times. In fact, I did not want to pay any gratuity whatsoever because she ruined my evening, but I did not want to punish the other staff working in the restaurant. Overall, it was not the food or anything else, but the behavior of a single employee that ruined our experience at Royal China. I would never ever step in that restaurant again!

I made a reservation for my partner and I for a New Year’s Eve meal at the Fulham branch.

Deshonesto y grosero. Totalmente estafados; pagan 30 libras por arroz frito tres niños de 3, 6, 6. Cuando les pregunté por la cuenta el director gritarme en y traté de piedra del lugar. Timo total y vergonzosas de servicio. La señora intentó explicar el arroz estaba muy "lujoso" y "importados"? ! ! !

Servicio de vajilla rota, descuidada, sucia, sucia suelos neveras, platos amontonados en un lado y en mal estado a la decoración.

Been coming here for many years. Came for New Year’s Day dim sum. This year wasn’t able to book a table due new table Res policy. Knowing it’s historic popularity we were surprised to turn up with 10 people and get seated without delay . Should have read that as a warning sign. Where once there were linen tablecloths now there are none. Where once there were linen serviettes now they are paper. Waitress was on the hard sell, encouraging scaling up on dishes, bottled instead of tap water. Dishes smaller than previous visits. Charging for tiny bowls of chilli oil and sauce. Bill came with 13% service charge which they refused to reduce. It appears that new management are wringing this restaurants neck to maximise profit -however, at a cost to the quality and dining experience. None of us will return. I see other reviewers here agree.

Been going here for years. One was excellent, now utter rubbish.

Hemos estado yendo a varios restaurantes Royal china alrededor de Londres. Evita la en Fulham. La sopa estaba tibia, vino y las porciones de los platos principales se han reducido tanto que la mitad de la placa con zanahoria triturada para cubrir esta capacidad. Por el precio, es una vergüenza. La comida no es tan bien preparado ya.

We went as a party of 6. No more round tables. Duck was dry. Broccoli was limp. Noodles with shrimp very tasty. Rice overcooked. Pork dumplings with chilli sauce very well prepared. Service just fine. Overall, perfectly adequate but nothing special from a culinary perspective

La comida es bastante buena, pero las raciones tienen menor y el precio de las bebidas de té, refrescos o cerveza de grifo de agua tibia (que quieren que pida un frasco de agua) para tratar de timar a cargo por servicio (cuidado que no pagar dos veces) y el mismo día extraño cuando es tomado sólo pago en efectivo! ! ! ! Es visitado con familias locales con niños ruidosos, masas de buggies y el caos. Solían tomar reservas pero han cambiado su política de orden que traerá aún más caos. No hay sala de espera, excepto unas pocas personas. Te da la impresión de que los propietarios están pensando sólo de ganancias y cuánto dinero pueden exprimir. Deja un mal sabor en la boca. Tienen incluso considera que el hambre no pueden esperar cuando niños, ancianos o enfermos que no pueden colgar alrededor esperando mesa a quienes han manejado desde fuera del área. Este no es el centro de Londres. Sinceramente espero que reconsideren su política como residentes locales son bastante hartos. Por el momento yo no le daría una crítica positiva.

Visitamos aquí para el almuerzo el sábado y el lugar estaba abarrotado. Tuvimos la suerte de estar sentado, pero poco después de colocar nuestra orden la comida comenzó a llegar. La comida era increíble y el servicio es muy eficiente. Volveremos de nuevo.

We have often visited this restaurnat as our local Chinese.Last night the portions were much smaller than usual with less meat and the chicken dish was cold, when my husband complained we were made to feel bad that we complained and were told it was standard portion size- we have visited the restaurant at least 10 times before and never received such a small portion. The service is rude and they always try to add extra gratuity on the card machine. £7 for a bottle of beer - extortionate. Won't ever return.

We've have been going to RCF for a few years now and the quality has always been there. The choice of Dim Sum is very large and cover all the traditional Cantonese range. The other dishes are also very well prepared and you can also enjoy Duck Pancakes and other Beijing food. Service is very quick and children are welcome. Highly recommended.

At £3.80 a head, we were charged £19 for a pot of tea for 5 people. £3.50 for a glass of coke and £1 for a glass of tap water.The 3 main dishes ordered were very sparse and definitely poor value.We have eaten here many times in the past but had not visited for a year - will not be returning again. As an Oriental person myself, I am ashamed to call this a Chinese Restaurant.

I went to this restaurant yesterday for lunch. Their dim sum is lovely and as good as the ones you get in Chinatown. Although it is a little more expensive, the food comes really quickly. The waitresses could be a little more welcoming.

After going to the Royal China in Putney for the last 10 years, I was thoroughly appalled by the service and food that we received when my family and I went to the Fulham Road restaurant last week. I have never experienced such rudeness from the waiting staff and manager, as well as the food coming out cold and portion sizes smaller. After receiving the bill (which came to over £150 for a few starters and a few mains) I was shocked to see that they had still charged us £20 for service charge. I will never be going back to the Royal China again and will advise that people do not go there as it is a very unpleasant experience and not worth the money they charge.

My family started going to the Royal China over 15 years ago when it was in Putney. It was our favourite restaurant and we went there for every family birthday celebration. It was a sad day for us when it closed down but we continued to support the new branch in Fulham. Last night we went to the Fulham branch for my son's 22nd birthday and we were so shocked by the whole experience, particularly given the excellent reputation of the Queensway restaurant. Sadly, we will never go there ever again. It was appalling. The food was not up to the usual standard we have come to expect, it was over priced and the portions much smaller than normal. But the worst part of the evening was with regards to an unfortunate misunderstanding with the waitress and the manager's cowardice in refusing to handle the situation.We ordered duck with pancakes to start (a whole one as there were 5 of us). When it arrived it wasn't what we thought we had ordered. It was Peking Duck but we were expecting Crispy Aromatic Duck which is what we always have. The waitress didn't ask us whether we wanted Peking or Crispy Aromatic Duck and we weren't aware that there were two different types of duck with pancakes. She just assumed we wanted Peking Duck. When we said that this wasn't the duck we thought we had ordered she got very defensive as she realised her mistake in not checking when she took the order and tried to convince us that we had ordered Peking Duck and that it was our fault. We said we didn't want the Peking Duck and asked her whether she could exchange it for Crispy Aromatic Duck. She went to the back of the restaurant to consult the manager and eventually told us that we couldn't have Crispy Aromatic Duck and if we didn't want the Peking Duck she would take it away and just bring us our main dishes. We asked her to clarify whether we would still be charged for it. Again, she went to consult the Manager and came back to say that yes we would be charged for it. At that point, we asked to speak to the Manager personally. She went off to speak to him and came back to say that it wasn't possible to speak to the Manager. When we asked her why not, she panicked and said that he had suddenly gone out. We knew this wasn't true because we could see his reflection in the mirror so knew that he was hiding at the back of the restaurant. We said we would wait for the manager to return so she went off to speak to him again and came back to say that we didn't have to pay for the duck after all and that she would bring the rest of the dishes. To add insult to injury, three well dressed Chinese people then came into the restaurant and sat at the table next to us and suddenly the Manager appeared by their side (even though we had been told he had gone out). This was the first time he had been front of house all evening. Maybe they were friends of his but he was overly attentive towards them and even took their order! He completely ignored us.Then, the final straw was when the bill came and a £20 service charge had been added to our extortionate £150 bill (for 3 starters, 5 small main courses, 3 portions of rice, 1 portion of vegetables and some noodles, 4 cokes and a pot of jasmine tea (if they had charged us for the duck it would have been an extra £45).I emailed the company's head office about the situation but I have heard nothing apart from an automatic response acknowledging receipt of my email. Sadly, if this is their attitude to customer service then I do not think the Fulham branch will be open for business much longer given the number of other loyal customers (according to the reviews on TripAdvisor) they have driven away.

I've been going to The Royal China since it first opened in Queensway, and go to this outpost in the Fulham Road 3-4 times a year, and each time of late I left regretting going in the first place. At one time the Dim-Sum was heralded as the best in Europe, and while it is still good in that area, the rest is dismal, betraying a chain that is both overpriced and resting on its laurels. Three dim sum dishes, three cokes and a potion of beef of noodles came to £40. That is ridiculous. Especially when the beef noodle was vile. Chewy cuts of steak swimming in a thick gloopy, overly brandied gravy, with three wilted stems of broccoli that looked a week old. Despite leaving this dish after barely a few mouthfuls, the waitress couldn't have cared less as to why an entire dish had been left. The bill came - with a 13pc tip added, and then they did that thing that infuriates all diners, provide a chip and pin machine that asked for yet another tip! I cannot believe restaurants still do this. But I think what angered me most of all was the three cokes. Served in tiny glasses half filled with ice, these came from 150ml cans and were £3.80 each. That values coke the same as a decent wine.

Been a number of times over the last few years for Dim Sum on a Sunday for lunch. The Dim Sum is very good but cannot vouch for any other dishes. Not quite as good as their main branch in Queensway though. My wife is Chinese and swears by this restaurant group delivering the best Dim Sum in London. Always very busy for Sunday lunch so typically service is a bit hit and miss and waitresses rather abrupt, but they are efficient and will always help as best they can. Recommended.

I dined at Royal China in Fulham last Saturday and was utterly disappointed by the overall experience. Upon arrival, we ordered two bottles of beer, the only beer available we were told, without even looking at the menu. In the course of the dinner, we ordered another one and had to ask for tap water repetitively, which comes only in glasses. The menu choice is restricted at dinner and there are no dim sums available - while they are advertised in the menu outside. The only dim sum option is the pork one, with 5 dumplings for £15.00. All the other items on the menu are plain simple Chinese staples but have the price tag of what you pay in much more upmarket Chinese environments. We had crispy duck and noodles with seafood, which were absolutely fine, but hardly memorable. The disappointment comes with the bill: each (small) beer was £7.00, plus service charge. And when we paid by card, we were asked if we wanted to add a further tip, after we got already charged for the service. It is something quite rude asking for money twice, especially as it doesn't happen in most restaurants when there is a compulsory charge. Needless to say, I will not go back.

Sadly, after much excitement in booking our favourite Chinese in London our disappointments only flowed from rather unfriendly service to freezing cold plates (not only the ones we were eating off but also the ones the food was served on). On previous visits we have been greeted by staff and welcomed the huge portions we used to be given (which made the price acceptable). Now, the portions are half the size and the price hasn't changed to match this. Two portions of 'special rice', was probably enough to feed one of us and there was certainly nothing special about it, especially not at approx. £25 for the 2 portion serving! Won't be going back following this terrible experience.

Wait for 45 minutes, when food arrived it was all too salty. The fried dim sums were all very dark. Will not be coming again, does not compare to the one in Canary Wharf.

Sunday lunch. Arrived on time for booking, shown to a table by tough-looking, unsmiling woman manager. She slapped the menus on the table and returned 30 seconds later demanding to know what we wanted. We explained we needed time to choose. Eventually orders taken - five dim sum + main dish. First dim sum arrived, then suddenly the main dish hit the table. Dim sum are supposed to be served first. No explanation, no apology. Same tough manager. Dim Sum items began to arrive - very slowly. Obliged to start the main dish before it got cold. By the end we felt that a series of good dishes had been spoiled by unfriendly service and erratic timing. The management should look at our experience.We have been to this restaurant several times in the past and this was the first time we left unhappy. In future, if the same woman was in charge, we would leave immediately and go elsewhere.

Arrived at 12.30pm Saturday (having booked) to find the restaurant full. Our friends said it was almost empty when they had arrived at 12.15pm.Service was efficient but understaffed, with wait staff rushing about. Ordered mainly dim sum, everything good quality. Egg fried rice was good and not oily. The only disappointment was the tom yao, the pea sprouts, in garlic. It was far too salty, although beautifully presented. Also ordered our favourites, all excellent:- sea bass with ginger and spring onions- roast duck - crispy chilli beef (so hard to find this done well).The restaurant had emptied out by 2pm and customers arriving then did not have to queue, although there is always a queue then on Sundays (by contrast. nearby Sukho always seems to be empty at lunchtimes, possibly because it is more expensive - although Royal China is not cheap, the dim sum is not really more expensive than in Chinese restaurants in Bayswater and Soho).