Royal Burger in Coventry

Poor delivery, poor service and poor food. Mentioned that I’m allergic to tomatoes and my kebab was Covered in it! Avoid avoid avoid

Food came late, once it was here over an hour late parts of the order missing and/or wrong. Absolute disgrace

Best Kebab i’ve ever had, became a regular the last 6 months since living near. Always greeted with a smile and always get a decent amount of kebab meat in my wrap😁

They are the worst place you could ever think to order, with rude delivery driver. I ordered around 23:48 by 1:48 food was still not deliver. I called the driver and he said in the next 10 minutes . Was for almost 20 minutes and call back, this guy actually told me if I want I should cancel the order. Like WTH They don’t even deserve a star

Food disguising and cold and driver was absolutely disgusting food and higene need reporting his manner are bad will be reporting hin never get food from here it bad 👎 shouts and bangs door need sacking

Ordered two burgers and a garlic bread pizza absolutely disgusting burger was cut open and soggy chips was cold and very oily terrible food would not recommend

Was told 15 mins when ordering in store but took half an hour, but despite that the food was A1 top class 👌🏻

HORRENDOUS , SEXIST AND DISCRIMINATORY … there is no other ways to start than this after ordering a 2 meals from here for delivery due to being disabled we got the normal expected delivery time of 19.30, well that came and went and still no delivery asked for an update and got told 20.00 waited a further 30 minutes still to have no delivery, decided I would give them a call and see what was going on just to be told it was sat waiting for a driver when questioned how long the food had been sat waiting they then lied and said no I’m just cooking it now which was a complete contradiction on the previous comment made that it was the driver, I asked how long it was expected to be and asked the that the food checked so the temperature would be suitable as they stated it was a 15 minute drive once with the delivery driver. Upon asking this question I got told the driver was there and I got hung up on. I decided to wait 20 minutes as advised and still no delivery I rang back to be spoken down to and told they were waiting on a driver it would be a further 30 minutes I asked them about the previous information they gave me and how this was clearly false and they hung up still with no resolution, I rang back to just to spoken down to again with single word response such as yep, what, and, followed by their signature move of hanging up. By this time we had been waiting 2.5hours and been spoken down to and hung up on 3 times I requested my partner rang and tried to see what was going on and as he was a male they were more than happy to talk to him giving him details that I had previously asked for and not been given although they still lied to him changing their story to it couldn’t be delivered then that they had no driver. We then got the offer of you can talk to a manager and when we accepted this offer he then revoked it saying actually you can’t just get a refund when told we wanted a refund he stated no we’re not giving you a refund after almost 3 hours of horrendous customer service no food and clear bias from the restaurant based on gender we went elsewhere to another takeaway that is leaps and bounds ahead of them in all aspects food, equality, human decency and customer service

Order placed. Told the driver had crashed 3 hours later and the order wouldn’t be coming. Asked for refund and phone was put down on me. Ignored calls. Just eat said because it shows as delivered there’s nothing they can do . Absolutely shocking do not order.

Ordered 2 burger meals for me and my partner as we did not feel like cooking this evening and having ordered from them in the past and receiving our food (granted late) we enjoyed the meal and decided to order from them again. We ordered at 6:30pm and after taking payment and was told our food would be with us by 7:30pm-7:45pm which was absolutely fine, we was happy enough with that however when it got to 8pm and became curious as to where our food was, we asked for an update from the takeaway and was told originally that they couldn't source a driver yet so it would be another 15 to 20mins which wasn't ideal but we was quite looking forward to our food so we let it slide and said that would be acceptable. 30 minutes later with no indicator as to where our food was, we called the take away up again to be told that they had both only just finished our order and that they still didn't have a driver and then hung up the phone on me. This was definitely a step too far considering we had paid and yet not received anything. I then called them straight back to share my concern and discussed with them to find out where and what is going on with our food to get similar responses and then had the audacity to drop in that apparently a driver had picked up the order and taken it back and said he was not able to deliver even though they had delivered to us before and then going on to not really say much more and yet hang up again. Overall I would not recommend this takeaway, yes they did refund us after several phone calls of being hung up on after seeking an explanation as to where our order was, however not only did the food not get delivered, the staff were rude, clueless and thought they could brush over the situation by feeding and tangling themselves in a load of lies after taking our money and not delivering our order. I would highly recommend to avoid this takeaway if your hungry and in fact if at all your looking to receive any food at all!

I order from here all the time but just recently they take so long to confirm my order. Twice I have ordered from this place on just eat. The first time I was rejected the second time they took so long in the end I cancelled my order. Last time I'm ordering from here. What a joke.

Ordered peri peri rice, the worst rice i had ewith 4 pieces of chicken.chips were salty .. and the quantity is way less. The owner just told a amount from nowhere

Really good food fast delivery and lovely delivery man ….couldn’t have gone better…I’ll be going back again

Ordered food for delivery and nothing came, called them and was told the driver didn't stop to deliver the food and was now on his way to Birmingham so couldn't come back. Then on the app it said it was delivered so couldn't even get a refund, after calling them again they said its not their problem contact the app we ordered it from. Would not recommend using.

The delivery driver shouted at my friend (who suffers with mental health) because he had to come to the door. We payed for delivery it's his job! The food was horrible and cold and they didn't give us sauce even after saying they would.

Serves really tasty food and worth the prices offered . Would surely ask friends and family to visit .

If only I could put 0 stars, food came an hour late and the staff was rude on the phone Don't go or order food here

2 hours late and then they tell me they haven’t got a driver, so no food, still waiting for a refund! dreadful place - do not order from here!

Ordered through just eat waited over an hour told twice on the phone food was coming no delivery only gave a star to write review

Donna meat got a funny taste to it the bread doesn't taste good either I wouldn't recommend the Donna meat everything else is okay

Ordered food, waited 35 minutes to text food won't be delivered!!!!!!

They stole my money order never arrived every time I rang a ignorant person answered lyed about everything think his life a scam to be far there Rob u ur money and never delivered con artists

Very bad been waiting for 3 hours now 😡😡😡😡😡 still haven’t received my food and phone number doesn’t even work

How come you can deliver pizza without any sauces? Shame mate!!!

I've never had a problem ordering, the food isn't amazing but thats as expected with the prices, you're not getting a gourmet burger for £3

Awful service. Repeatedly cancelled my order and weren’t picking up the phone for enquiries.

Ordered 3 times from here on 3 different occasions. Money was taken. Orders were never received. Called to ask about order on EVERY occasion. Staff couldn't care any less.

It arrived on time, but to call it royal. Well it did the job and absolutely nothing more. Burger was OK, nothing special. Wings were also, just OK. I can't fault it, but I wouldn't recommend it.

WOW!!! Reading the older reviews from 6-12 months ago and the same still happening. Paid, no food and just total confusion on what their phone number is. Rang 44 times. Strange.

Always decline my order and the phone number on their website isnt the stores number

Food never arrived. Maybe the food is good, but I’ll never know.

Paid by card, order never turned up and the restaurant never answered any of the 26 calls I made..

Ordered any wrong items delivered phone up first time and was told another had my order and replacement would be sent then they phoned me twice saying not understand my order then told ok they will send order never arrived