Prime Pizza and Grill in Sheffield

The service was prompt the food was good and it didn't work out to expensive

Have been using Prime Pizza since I moved to Sheffield in 2003. Love the Pizza's and a regular customer here. Tried a few others in the area, and this place is my personal favourite

I recently ordered the Doner Kebab meal and the Prime Special large pizza from this restaurant.The kebab was delicious, with great flavours, but the portion size was too small. Meanwhile, the pizza was disappointing it lacked flavour Overall, the food was decent, but I'd suggest improving portion sizes and the pizza's taste.

Good variety of food all well cooked. Still go there and never had bad food. Going tonight from work for a pizza.

Had to take back pizza was given the wrong one.. after travelling from hillsborough back to firth park , they tried saying it was my order. But ofcourse my order was in the oven. Should have been offered something extra for traveling from hillsborough to firth park and back to hillsborough. But sounded like they didnt want to correct the issue. They did give me my original order but took the one they gave me back.. atleast should have given me that pizza also..

They used to be a nice decent takeaway, but it's all changed and we used to love going their but it's not the same and we travel from milton keynes but not worth it anymore. We ordered 2 pieces chicken and chips x2 and the chicken was old and very oily and was reheated a few times and chips were old ones again reheated we travelled from far just to eat here but food has gone down so much so we won't be returning anytime soon very disappointed 😢 😞 😕 😔. What we paid for we didn't get.

Best in UK and Pakistan. I hope and pray they introduce their french eye. Keep it up guys.well done guys. Many many thanks for serving us the most delicious pizzas.

Going to have to report these guys !! Second time I got food poisoning after eating food from here!!!!! AVOID UNLESS YOU WANT FOOD POISONING!!!

Nothing special... Too expensive for what you got. Slow service. Bad environment and not high hygiene level to be fair ...

The grill food recently has been very nice.

I order sfc chicken with wedges and they send me chicken&chips and I ring they cut my phone and said we don't have have wedges and after I try second time to ring they cut again phone man rude they don't have knowledge to how I treat customer on phone 0 star I give him.

It was the best experience with colleagues

Now want a minimum of £25 for home delivery plus £3.95 delivery charge what a rip off minimum order for home delivery was much less.

If you want decent food and shobby terrible service then look no further. Prime pizza is the one for you. If they acted like the customer was paying and not begging for free food they would actually be a decent spot.

The best quality pizza in Yorkshire. These guys really are the kings of making quality delicious pizzas.

Fantastic pizza very friendly staff and extremely helpful thank you

Ordered a zinger burger meal. Was rubbery and not nice. Bun was cold and hard as if it just came out the fridge. Told the guy at the till. He wasn’t too pleased to give another but when he did it tasted like the same fillet that had been refried. Burgers were not eatable. Will not be returning.

Enjoyed it 3 days in a row due to working nearby

The meal deal was amazing value for money

Grilled chicken was not the best, nasty smell comes from the bones sweating as the shop has not e moved the excess fat and skin off the chicken. Delivery is a joke, food arrives cold, never put sauces in even with big orders etc

Used to be a good place to eat Over years, gone down hill. Funny tasting chicken. Not worth money

Food is nice but very slow service. I went for collection couple of times and I always late service. Staff plenty of time chatting away or on phone.

Shocking service . Ordered food and told it would be 40mins . 1 hour 30 mins later still no food and no one answering the phone

Wow! What ignorant people these are over the telephone. I would not advise anyone to order from these people. The menu is going on the fire. Very poor service not sure how they get customers if any at all.

Simply the best around we've been going here for 15+ year's and can't fault anything from the menu! Great pizza's, kebabs always bang on, curries 👌 fried chicken and wedges top draw.

The height of utter ignorance on the phone. Tried to place an order, hung up on the telephone . Won't be placing an order with them ever again.not a good way to treat customers.need to learn some common manners and etiquette.will unfortunately take my custom elsewhere.some of the staff need to get a grip on customer service.

Consistent as always with the pizzas

We were always happy with the food, unfortunately today we get so discousting burgers with a sweet buns and gummy meat! Pizza also not same as before so disappointed

I eat out 5 times a week..I know all the takeaways in Sheffield..Prime Pizza and Grill has served food to Sheffielders and beyond for 35 years....They are the BEST and that's a known Fact in Sheffield....The food tastes great first time and every time..100% consistent..Keep up the good work guys..Thankyou..

Food was awful. It was not tasty and full of food colour. Usually even if food is not that tasty, we never throw it away. But this one we throw away everything after tasting it. Food colour was literally like Red watercolor!! Will never recommend it to ANYONE!!

Amazing Mexican garlic bread, would happily recommend as it was spicy and flavoursome. Pizza is cheesy and their sauces are delicious.

Great Food Great Service What more can you ask for come here for our weekly family Takeaway I collect my takeaway so it’s always hot and fresh highly recommend the Spicy Hot Pizza from this place you can’t beat it

Very greasy food and too much salt

Absolutely shambolic! Waited 1h 30mins for my order. Try to call them to chase my order by using their phone line, but it keeps cutting off from their end. And the food arrived cold too. Poor customer service.

Just ordered food from here I must omit it was a bit difficult over being online. I called a person and he helped me out very good to sort it. The food was very delicious. I would definitely recommend it at 10 out of 10 and I definitely will be ordering from her again.👍👌

Quality food as always Been a regular customer for years and never fails.

never again, warned family member not to order from there , chips rewarmed in a microwave , looked soggy , old , gave to fox , dismal curry , seemed like they took it out of the freezer then warmed up , order and find out , seems like the owner replies arrogantly to bad reviews , you want to be ashamed

Very impressed, good in all great quality, definitely going again, they prepare & cook your food directly infront of you, vry professional 👌.

Quality food Pizza are best in Sheffield Been ordering from here over 10 years!

This place used to be amazing, unfortunately its gone down hill Way overpriced Food delivery is really late, it takes around 2 hours for the food to be delivered The quality of the food is not worth the price at all Also delivery is £5 which i think is absolutely ridiculous They dont take orders over the phone anymore, its only online

I ordered at 9:35pm and the food did not arrive till 11:20pm, not good delivery system, they say 60 mins but they took way too long

Great pizza , I love it , cheesy and tastes perfect , reheats perfectly too nice and deffinly getting more

i ordered a mix grill and they its barely has anything inside it also cold food

Go to spot in the area. Some of the best food you will find in Sheffield, especially the Chicken and wedges. They have recently stopped taking orders over phone and made it so you have to order online which is a bit annoying. Top quality food though.

Pathetic losers ordered my food 3 hours ago just got here frozen

Proper lame close this shop down

COLD chips pizza freezing, starter ok no yoghurt sauce,poppadoms horrible soft bendy ?? rubbish

Would have given zero stars if I could curry was like water and pizza had no taste. Really gone downhill. Used to be great don't know what's happened.

The food is always well made and the staff are polite

Great food, however since they have switched to their own app for deliveries they take too long sometimes. Pizzas still amazing.

Worst curry ever....if u need oil it's ur place dirty food

Absolutely appalling customer service very rude people had a issue with my order and didn’t even get a apology 🤬

Pizzas aren't cooked properly burnt on top with dough underneath the response from customer service was disgusting when we complained

A variety of pizzas that taste nice

how this has a good hygiene rate is beyond me. Ordered food from here last night and not stopped with sickness and diarrhoea since, defently been given food poisoning and will never ever be ordering from here again. Stay away for your health.

Order from here all the time and that was the last time. The service is just disgusting not to add my partner got food poisoning from a pizza she ate and was throwing up most of the night.

Never generous with their portions . Ordered Garlic cheese pizza the cheese was scarce was more like a garlic pizza.

Ordered food 5.15 delivered 7.00 terrible service tried to talk to customer services to be put on hold twice says it all really when food arrived cold and absolutely awful chicken pieces with blood no thankyou never again - used to order frequently - what happened to this place!!

My gran mother said your pizza wasnt good enough but thanks for doing it

I ordered pizza but when i got pizza i said to guy give me sauce as well. He replied you need to pay 50p extra. If I ordered definitely how is it possible to eat without sauce. They just charging extra. Thats not fair. Bad experience

Be very careful Prime. Good Pizza, but we have recently noticed a significant delay in delivery. That will put off customers ordering if they want their order delivered within a reasonable timeframe. I ordered at 19:34 and the time now is 20:55 and still haven't received the order.

I always ordered from here every week and have done for years. Good quality food one of the best places for fried chicken and pizza down side is the delivery time so understandthe bad reviews but food is always fresh. I would definitely recommend.

Ordered hour ago and still my order is in preparation,never experienced any thing like that from any restaurant except of this one,when you try to talk with they act like they don’t hear

Food quality was amazing. Fresh and delicious with a lot of variety to choose from. Customer service was fantastic, they listened to what I requested and exceeded my expectations.

Took over 2 hours for the food to arrive . Kept calling and getting told different things . Still not arrived

Had terrible service on the phone.

The chicken chips good the rest of the food bed a big improvement

Ordered at 19.35pm received order at 21.20pm. In between the order I rung twice at which the first occasion was told by a staff member it is enroute which was actually not the case as the second time called spoke to the manager who said its on way out now. Anyway when order finally arrived it was actually by 1 of the staff which made me think why the hell use just eat and paid £5 for delivery. Definitely will not be ordering from here again. Wish them the best but if they carry on the way they are and with the reviews not long left till they lose majority of regular customers.

Had quite a few pizzas over the years from here, usually really good quality, but this time, not so good. I won't go into detail, if the place wants to contact me I will tell them directly. However, judging by the replies to other reviews I think I will leave this place alone now, shame!!

Came last week food was okay but came cold chicken came very dry but the pizza was okay

I'm new to the erea and ordered few time we order pepperoni pizza with our food but this time its come with sweetcorn mushrooms and some green stuff and what ever else it's not what we order and it's never come like this before and he lied on phone saying it wa different place and it comes like that ima splat this review 🏘🏭🏢

They make a good pizza 🍕 but that depends who's making it from the staff, it Differs, as some time you get a really good pizza and other times is not to standard, also they don't take card payments only cash,

Banging food. Order delivered promptly and politely! Definitely recommend!

Nice tasting curry but some of the chicken was a bit dubious.

Got my order wrong, took extra 2 hrs get the right pizza then took the old one back so guys if you get reheated pizza you know where it came from. Rest of the food has gone cold now. Deserve minus stars

Just reading through some of the responses of the business owner speaks volumes about how they operate. Please reflect on what your customers are telling you and take it as constructive feedback rather than damaging your reputation any further.

This place is horrible. Poor time management, rude staff and immature replies to my other family member reviews. It shows the paucity of maturity within a company once their feelings are hurt.

Ordered food at 7:00 and it’s been more than two hours since I’ve ordered. Rung them and they were being disrespectful. Overall just a dead place wallah. We didn’t abuse your driver since we have camera footage and secondly you offered a £5 discount on a £45 order if we waited another 30 minutes after the two hours we waited prior. This is a different family member and it proves how pathetic you are that your trying to ring a school none of us work at.

Absolutely awful service. Food arrived 2 hours and 40 minutes late at which point we refused to accept as would rather give our business to a more respectful and appreciative company. Customer service skills are shocking. Had the cheek to say we are harassing them for asking where our food is. 13 people fasting and still not ate because of this place. They will never get mine or anyone I know custom again. Told us driver is ‘on the way’ on three different occasions our first call being 1 hour 20 mins after the order then 2 hours then 2hour 15. Manager and staff were rude and acted entitled. Calm down you don’t work for lambo your just a pizza place. Your ratings are a joke anyway. Should have checked this before tbh. Update - your response just shows how immature you are and how little you care about customer service. Your £5 discount was pathetic just like your response. Please do call firvale and also report it to the police as I’m worried you have suffered so much. Please stop calling my family to accept your food. That is harassment.

Me and twelve other of my family members ordered at 7:00pm, two large Asian style pizzas, chicken, chips and wedges. After an hour of ordering, they said they’re on their way and it took another hour and it still wasn’t here . We called to check where the order was on which they said to me I am harassing them! They were extremely disrespectful and said it would take another half an hour and would knock £5 off our order. We were fasting and were rightfully angry that they were rude and took more than 2 and a half hours .Horrible customer service!

Excellent value for money / always polite on the phone when taking the order / drivers are always polite (1st rate) Not sure what Prime has done but there has been a change in their southern fried chicken for the better - the skin is absolutely top rate with a southern fried fire 🔥 the chicken pieces are bigger and more succulent so hats off to u prime . . . Well done

Horrific and disgusting customer service! Extremely rude over phone, never been spoken too in such a ill manner! I rang in to complain about my pizza being burnt, the guy over the phone answered with ‘well it’s funny that’ and was extremely dismissive and lacking empathy…no apology at all just extremely defensive and aggressive. This place has gone down hill and I nor will anyone I know ever order from here again!! Been a customer for many many years..it’s safe to say this takeaway has fell off. 😡😡😡😡

Mouth-watering cheesy pizza and flavorful peri peri chicken. But chips were not so pleasing. To be noted: They accept cash payments only.

Lots of good and satisfactory food from this place but unfortunately had bad experience in my last 2 visits!

Ordered 4 of these kebabs £16 each! Absolutely disgusting. Rang back to say how empty it is. didn’t even get a single apology, won’t be ordering from here again. Rude people! Don’t know how to treat customers, only gave a 1 star because no stars wasn’t an option! Edit, You are clearly lying because you did have a complaint. We brought all the food back.

WORST TAKEAWAY ON UBER EATS - waited an hour for the food only to call them and they say it’s gonna be another HOUR! If you can’t cope with the orders then don’t take them - TOTAL TIMEWASTERS

Best way to rate this place is to quote my wife after every bite "OMG!!!!! OMR!!!!!"..... If she gives this place a pass then its way better than 5*....

Food is tasteless! Very cheap products used.

Good food but the place could do with a clean. I wiped my own table and the tissue was black.

The supposed to be spicy zinger burger was dripping wet through with grease not tasty it was not spicy at all really unpleasant to eat wont be coming here again 😑

Upto now everything I've tried has been excellent and efficient service

This place is perfect for ordering special in pizza

AVIOD!!! Sent wrong food and spoke unprofessional and argumentive don't care about there company clearly just told us to take it up on just eat AVIOD!!!

Not as ordered potato wedges, they phoned to say they didn’t have any and would send chips, we said no it doesn’t matter but they sent chips anyway and charged us for wedges with no refund

Good customer service. Tasty pizza and for a low price

Now they charge £3for delivery disregard the distance.

Use to be regulars here for years. However over past few years both the food and the service have been dreadful. No customer service skills or empathy. Once seen a worker picking his nose and then putting the burger inside a bun?? Safe to say havent had a burger since.

Got the wrong order spent £30 pound and they gave me 2x2 chicken and chips and 2 burgers for that much and a small cake slice it is not worth it and it was cold I made a complaint and they just said sorry

Been going a long time & never had a bad takeaway from here.

The food was clock cold on arrival ,order just a pizza & kebab in which was in-complete on both & tasteless....complained to the manager & just had total abuse from him as we told him it had to go in microwave....disgusting on every level....& I will not been ever ordering from this place again & hope u all read this & do the same....