Based on 341 opinions finded in 1 websites
Based on 341 opinions finded in 1 websites
Nº 650 in 2648 in Liverpool
Opinions
Perfect location right next to Liverpool Lime Street and walking distance from Liverpool One. It was exactly what you want from an overnight stay in the city. The staff were very polite and accommodating. They took my luggage prior to check in, enabling me to explore the city without dragging a suitcase around. The room was clean and spacious. Everything smelled fresh, the bed was comfortable and for a city centre location it was also very quiet at night. Excellent all round.
Tom Cunningham . 2024-11-03
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Really good central location, clean and quiet, good service and great staff.👍👍
Michael North . 2024-11-02
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Amazing hotel. Stayed many times and staff great!
Felan Davidson . 2024-10-28
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Great location next to Lime street and public transport links and black cabs. Great staff, who were very friendly and helpful. Clean and modern. Stayed with friends and will be back in the future visits.
Ste Kerwin . 2024-10-27
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Had a lovely stay here! The room was spotlessly clean and all staff we came into contact with were friendly and helpful. Would definitely recommend this hotel.
Rachel Dunn . 2024-10-24
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My husband and I arrived on Thursday 17th for 1 night Check-in was seamless.... Niall was on the desk ... very friendly and welcoming Dinner in the evening was lovely .... Identified my husband as having allergies .... they couldn't do enough to support .... Natasha was amazing. The staff worked very well and efficiently. However, I felt that they needed extra support in the way of additional staff 2 people to manage the reception, bar, and restaurant, meant inevitably that customers were having to wait longer periods to be seen
Seana Taylor . 2024-10-23
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While a great location, and the staff were so lovely, the cleanliness let it down. My room was very big but very dusty. The room was also hot - I tried to use the aircon but it was extremely loud and dusty sadly.
Molly Jarritt . 2024-10-23
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Fantastic stay at this tucked away hidden gem of a hotel me and my partner are always welcomed with open arms Megan at reception even remembered my name here till Monday and that means a delicious breakfast every morning cooked by Aktary this is the only place we will stay when visiting the city
Jamie Smith . 2024-10-19
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excellent location room service and food couldn't ask for more, was visiting to go watch show in the empire. Couldn’t get any closer to everything in the city centre staff where friendly hotel was clean
Michael Leatherbarrow . 2024-10-19
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Only giving 3 stars as I didn’t stay here (yet). I used the non resident baggage storage service. The receptionist was very polite & friendly when I dropped off and collected my bag. A nice smooth and simple process. I’ll definitely be giving the hotel a go for my next stay in Liverpool
Mark . 2024-10-15
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Hotel was in a really good location and shopping centre across the road offers 24hr parking for £13 for 24hours! Room was a good size all be it very dusty and sheets had rips and some small stains. Food was lovely but service could have been better, on arriving hotel asked what time I would like to have dinner I said around 7pm to 7:30pm they said ok. When going down at 7:15pm I was told to wait as I had asked for 7:30pm I hadn’t but ok I figured they might be busy! this wouldn’t have bothered me if the restaurant that sits 30 tables didn’t have but two other dinners!! I was made to wait until exactly 7:30pm before the server would seat me!
Harry Davis . 2024-10-11
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For Japanese people It takes less than 3 minutes to walk from the station. The reception is quick and you can't get in without a card key, so security is no problem. Even a single room is spacious, maybe twice the size of a typical APA hotel single room. There is a sofa and a bathtub. The bathroom and room were clean and clean. There is a kettle. Even though the Wi-Fi is free, it is sufficient. The quality is clearly good for the price, and I highly recommend it when staying in Liverpool, including the location. There are supermarkets and fast food restaurants within walking distance, and there are lively clubs just a short walk away, so just walking around is fun.
K O . 2024-10-03
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I rate this Premier Inn as the worst Premier Inn I have stayed at. My room had a slit-shaped window that overlooked a dumpster. Terrible! Breakfast should start at 7 a.m. But not everything was prepared yet! Not very friendly staff. Luckily the noise from the pubs couldn't be heard, but the room next door could! I actually wanted to check in again, but luckily I was able to cancel!
Andreas Koehler . 2024-09-11
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Very conveniently located off main train station. Friendly staff. Clean.
Yaqoub Al Hosni . 2024-08-28
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I stayed in the premier plus room and omg the bed was so comfy! It felt like melting into a pillow. The facilities were brilliant and the soap included smelled so good. The staff were very helpful and friendly.
Molly Hill . 2024-08-25
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We could not have had a better experience at this Premier Inn. We traveled to Liverpool for one night with our 4 year old daughter. The woman at check-in (sorry, I didn’t get any names!) was so accommodating. Our room wasn’t ready yet (not a problem!) but she stored our bags. Then she brought out Nellie - a stuffed elephant - and gave to our daughter to take on our day out to document later. Our daughter was the first to take Nellie out and was so, so excited. When we came back to share Nellie’s travels and check in, we sat for quite awhile in the restaurant/bar area, as they had some kids toys. We also played with the toys at breakfast and got to watch Peppa Pig and Paw Patrol. The room was simple and clean. Every employee we dealt with was wonderful! I don’t know if or when we’ll be back to Liverpool, but we would definitely stay here again and recommend to anyone traveling here!
Kelsey Beckett . 2024-08-23
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Normally I don’t write reviews but the way we were treated by the hotel staff has appalled me and my group that we had to write a review Overall the stay was good. It was near the train station and shopping centre which was really useful to me . However the stay was let down by lack of service. During our time at the hotel we had requested our room to be cleaned and bedding to be changed but it wasn’t cleaned and the bedding wasn’t changed. Then one of our group had to go downstairs and specifically request fresh bedding . And was met with the upmost disrespect as the reception staff asked why they needed the bedding in an impolite fashion. Is this the type of question one should be asked
aspin 120 . 2024-08-01
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Great room for it's price. Located in a very convenient place to travel almost everywhere around the city center. Room is big and spacious for single and double travelers. Quiet and no smoking rooms makes the room more comfortable to stay for the night. Highly recommended place to stay. Simple style, clean as new bed, low-key white and light brown walls, contemporary soft lighting illuminating the entire room. The bathroom walls and glass are fresh and translucent, the corners are clean, and there are no stains or scale at all, which is worthy of praise!
Alice Alicia . 2024-07-22
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Brilliant hotel, amazing location and the best staff!! We'll 100% be back in the future!
Lisa Kelly . 2024-07-09
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A typical Premier Inn. Clean rooms, friendly staff, good breakfast.Very well situated. Four negatives, though : 1. Check-in 15:00, check-out 12:00 !!... 2. Slot like windows creating a nice prison atmosphere. 3. Room air-conditioning at a cold and stubborn 19c, impossible to adjust at a higher temp. 4. Lack of the indispensable shower phone.
Panos Dovas . 2024-06-27
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Very good basic hotel. Rooms were very clean and comfortable.
MG . 2024-06-15
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The background music sets the perfect mood, whether you're enjoying a meal or simply relaxing in your room.
Jasmine Reed . 2024-06-10
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Great location right outside the station, good rooms. Breakfast was alright and not busy on a Monday morning
Aditi N . 2024-05-22
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Lovely hotel, friendly staff and really good breakfast for the price. It's your standard premier inn, but really can't fault it for a place to sleep and grab a quick brekky.
H Carey . 2024-05-21
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Great location, right in city center, staff friendly and helpful. Would definitely stay again
christine jones . 2024-05-07
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David and three staff are all amazing . Had a great weekend with friends. Will certainly return x
Sarah Greenall . 2024-04-26
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Right next to the station. Lovely greeting from Nadine and excellent service.
Harriet Bird . 2024-04-26
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Only one star as I have too.room 238 iron destroyed clothes, ironing board broken no bulbs in lamps so you can work!top it off no staff around to help and bad sleep to to other people noise in area .I stay all over the country and this is the worst place I have ever stayed in plus still awaiting my complaint to be dealt with and a response. This was for business and my husband 40th birthday which was terrible due to this hotel
Mrs Stopforth . 2024-04-25
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Does not provide toothbrush or sell them in vending machine.
Richard L . 2024-04-12
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Amazing location, very central to Liverpool and ideal if you are watching a show at the Liverpool Empire, it's a few minutes walk straight through Lime Street station. What really makes this place is the staff, friendly, funny, helpful it makes all the difference. The meal deal is great value including a 2 or 3 course meal a drink and breakfast so ideal if you are on a budget. Keep up the great work and we will be back I'm sure.
Daniel Barratt . 2024-04-09
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Lovely modern premier in very hygienic staff are lovely a credit to the company
Ben . 2024-04-03
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The staff were wonderful and couldn't do enough for us.Had a lovely time.
Lauri Locatelli (Lol) . 2024-03-22
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Stayed here for two nights for a family member wedding. Great location. Paid parking close by. Breakfast was good.
Joseph Akintunji . 2024-03-11
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Staff were friendly and efficient
Sue V . 2024-02-29
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Great location, good modren hotel. We got put in the wrong room (had booked family room), and had to all go back downstairs after already entering the wrong room type. It was annoying in this case not to have a phone in the room. The shower head needs a clean as it has mould on it. We left luggage before check-in (as no early check-in was available for family rooms) and after check-out, no charge but left a donation for local hospital. I'd use it again for the location. Staff were very friendly and very helpful. Buffet brekfast was good and with 2 free kids' breakfasts it is good value.
Jonathan Hemming . 2024-02-27
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You know what you get with a PI. Great location having travelled by train. Staff were brill and helpful. Three small niggles: keep plate missing off my door, my phone wouldn't hook up to the WiFi, no view as such, I could see straight across into student bedrooms and vice versa when you made the effort to look out, I avoided doing so once I realised! For business this was perfect so I'd not hesitate to stay again.
Daren Bezants . 2024-02-26
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I don't normally write reviews, but I will for this place. We stayed at the hotel last and cannot fault the service that was provided from the staff when we checked in. The location was great as we arrived via train and was just a quick 2 min out of Lime Street Station. The room was clean and had good views over the city centre, bath room had toiletries and more than enough which was great. I would highly for anyone for a night's stay or even a few nights.
Dale Black . 2024-02-23
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Had a great time here, Connor gave excellent service. Please give him a bonus.
Gwyneth Rees . 2024-02-23
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The location of this hotel is perfect for all sights in the city and only a stones throw from the main train station. I stayed here for a couple of nights with my partner and couldn’t fault it. The breakfast was lovely, the room was everything we needed and the staff couldn’t do more to help. We had lots of questions about things to do and the manager David went above and beyond. Will continue to recommend this hotel to friends and family!
Rhiannon Newman . 2024-02-22
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Bedroom had a tiny window which meant it was dark all day - see picture. Food was not good - both breakfast and dinner. Had meal deal included in my rate for two days but after the first day I didn't bother with it. The cheesecake was almost not edible. The location is very central for transport and check-in and out was quick and convenient.
Saoire Boylan . 2024-02-21
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Excellent location only a walking distance from the train station and from major shops and restaurants. You are at the heart of Liverpool but I didn't like the room. The room has a long corner window, no view and there was a door between my and the room next door so I could hear all their conversation and they could hear mine!!
Sarah Saritta . 2024-02-13
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Stayed 3nights bed and breakfast in December 23. Had match tickets for Liverpool game.Great central location in the city and walking distance to Commutation Row where one gets the either private mini bus (A&j taxis or express bus 917 to Anfield Stadium on match days.
Jasvinderpal Singh . 2024-02-08
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Some issues happened because of the heater and team manage to sort it out for me. It was a bit late when they solved it exactly three days after the issue appeared but at least they did all they can to help. A huge thanks to Davis and Megan for their help sorting out the issue for me and made my stay and my vacation better, they even went extra mile with changing my room.
Ayman M. Soliman . 2024-02-05
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Absolute pleasure of a stay! Manager David was an utter delight, made me and my partner and baby feel so welcome! Room was immaculate. All round fantastic experience. Wouldn’t ever stay anywhere else now. Thank you David and staff x
Stevie Riley . 2024-02-01
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Stayed here over a weekend with my mum. Rooms were spacious and had everything we needed for a trip away. We had breakfast each morning which was lovely and a special mention to David who helped us with tourist attractions we were looking to see, he went above and beyond! Really appreciated and had a wonderful stay!
RACHEL GALLAGHER . 2024-01-31
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Have stayed here many times, it is always very clean, staff are friendly and breakfast is tasty and always fully stocked up
Nicky Hambleton . 2024-01-31
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Excellent hotel. Very clean. Comfortable and cosy. Breakfast was lovely. Great value for money. Only downside is no proper bar, no draft beer, but that didnt bother me as i was there with my teenage daughter. its not a hotel if you are looking for a bar for drinks but otherwise its excellent
Amy Wright . 2024-01-25
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2 of us went down for something to eat at 7 to be told they was full but could of booked in a table at 8 even tho there was 7 empty tables we only wanted a burger
Richard Laver . 2024-01-23
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Lovely warm welcome from Megan upon checking in who was friendly and helpful. Great location, spacious comfy rooms
Kg . 2024-01-18
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Stayed over for one night, room was very nice and clean,comfortable bed,great facilities, and location. The meal deal is a must,the steak we had was cooked to perfection, the food was beautiful, service was absolutely fantastic. Thanks for a great stay we will be seeing you in the near future.
Paul Ashton . 2023-12-31
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The staff where excellent so helpful and very pleasant will diffinately recommend people to stay handy to locations
Dorothy Mccomish . 2023-11-24
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The staff were excellent and provided great service including a breakfast with lots of vegetarian options. The location is perfect for anyone visiting Liverpool- right opposite the lime street train station in the heart of the city.
Shaunak Ramaiya . 2023-11-16
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Stayed here on a visit to Liverpool for my sons 12th birthday.. (visit to Anfield etc) Was dreading the thought of staying here to he honest, BUT the place is amazing! Location is right beside the station on Lime st, a stones throw from the town center and buses from the airport stop just around the corner. The place was spotless, rooms are super comfy, and the breakfasts are superb. But the best thing is the staff, ... I've done city breaks all over the world and I have to say the staff at lime street are the most friendliest and helpful I've ever came across, they made a good stay into an amazing stay... I wouldn't hesitate to recommend this to friends or family and we will definitely be back next time we are in Liverpool... And for your information.. Bus number 500 goes from the airport to Liverpool... Get off at St John's shopping center.. Hotel is 200m in front of you...
Gavo Wassy . 2023-11-13
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Didn't even know this was here tucked away opposite Lime St Station. Very clean, no fuss stay. Rooms excellent and beds very comfy. Slight negative is the milk in the room must have been very out of date. Brewed up but it was like hot sour lemon 😂. Could've been the kettle? Anyway, breakfast OK👌
Elizabeth Buckley . 2023-11-06
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Stayed one night with my 2 children during half term on a first visit to Liverpool. Great location for train station and all sites of the city. Booked a family room as hoping for double and 2 singles (children both teenagers). However, as I was honest and only booked in 3 names got a double and a single (appreciate all families different). Told by the staff I should have cheated the system and put a 4th name on my booking and just said that they couldn't come. That would have got us the 2 singles. Can't say I've seen that advice on Premier Inn's FAQS! Was told hotel was full so no other rooms. Have to say I don't know where everyone was as place was very quiet. Even at 9am for breakfast. Food at breakfast very good,lots of hot/fresh food available. Would stay again when in the city, even able to leave luggage before we booked in and after whilst we stayed in the city before our train.
Philippa Millard . 2023-11-04
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