Pizza Hut Delivery in Coventry

I don’t understand the negative reviews. Food was ready when I arrived for collection, and cooked perfectly.

delivered my food to somewhere else when I phoned to enquire after the app showed it had been delivered they hung the phone up and the driver turned up with cold pizza and the boxes had been opened

THE WORST PIZZA PLACE AND WORST CUSTOMER EXPERIENCE EVER!!! 0 STARS! MISSING A PIZZA SLICE WHICH HAS NEVER HAPPENED BEFORE AND THE TEXAS PIZZA I ORDERED WAS OPEN?! ALSO NOT TO MENTION THE DELIVERY DRIVER WAS RUDE AND ON HIS PHONE, WE CALLED THE PIZZA STORE AT 14:13 ON 13/07/2024, THE PERSON ON THE PHONE CALLED US A LIAR AND INSTEAD OF BEING A CALM PERSON HE SHOUTED AT US AND INSULTED US! SHAME ON YOU PIZZA HUT IN COVENTRY.

Pizza is the quality of supermarket bought bake at home frozen pizza.

Man, what a rollercoaster! Wrong order delivered. Phoned to sort. Lady on the phone speaks with a very strong accent so had a very difficult conversation which resulted in her hanging up on me. They then ignored the phone for the next 10 minutes. The story concludes with me ringing back, them refusing to send the missing pizza, telling me to email someone (no idea what they said) then hanging up again. Probably wouldn't order again if I'm honest, even if this will be a fun story to tell.

This lady answered the phone. She can’t even speak English or the timetable or terrible terrible. I came from all the way from London to In Coventry very bad tha.

Showed as ready to collect, not even in oven, staff stood about chatting and didn't care. Pizzas weren't sliced fully and wedged were undercooked

Cold pizza and garlic bread delivered. Awful customer service when informed. Never again.

Terrible delivery service, ordered well in advance, let us down badly. Pizzas were only just cooked and cold when we had to pick them up ourselves would never use again, please avoid

We ordered the wrong pizza and Dino kindly made us another pizza 🍕 Fantastic pizza! And excellent service

I ordered a double pizza pepperoni and removed one of the 2 pepperoni toppings in exchange for mushrooms. When I got home I had a mushroom and cheese pizza. Definitely will check my future orders

Never had service as bad as this before phoned over 100 times and no answer. Absolute joke will not be coming here again!

where is my takeout food??????? No one answers my calls!!!!!

No collection after 10pm, no option to order in-store after that time.

Delicious pizza, great stuff cheesey crust. Pick up only

Half and half pizza would of took pictures but was hungry. Standard Pizza Hut nice pizza and the sides were good. Food temperature was good on delivery. My only knock with these places is deals make the price come down to what I would say is a more reasonable price.

Ordered food online. Got told it would be ready in 20 minutes Went in to collect, had to wait a further 20 minutes. When I was waiting, other customers were waiting for their food, phone was ringing without anyone answering too. Avoid

Terrible service! Avoid this place. They have never delivered my pizza and are not answering my calls. The delivery guy could not even speak english on the phone, and most likely delivered pizza somewhere else. I do not how I will get refund now!

Pizzas is usally good here but today it was simply divine! Generous toppings, good deals and rapid delivery

Terrible, really really bad customer service! Literally made fun at our face! Terrible place, smelled super bad! Called 20 times and they didn’t pick up

Worst pizzas ever 🤮 pathetic waste of Money unfortunately I had to give 1 star to post this would like to give zero stars

Absolutely harendous level of attitude and very unprofessional

We used the too good to go app for after the events for the common wealth games. The team where kind, swift and the place looked clean. The food was absolutely delicious, we really enjoyed each bite. We plan to use this as a future rake out when local to the hut. Fully reccomend.

We have in the past used the Pizza hut 'Delivery' outlets when we need to eat during a journey. Always had a good experience up till now. I found this outlet on our way from Blackpool to Norfolk and parked up. Went in to order, they seemed busy so waited a bit only to be told I had to order 'on'line'. I said 'I'm here now just take my order' but they flatly refused to serve me. I was stunned at being refused service. They had the counter with menus on it etc I don't get why they have menus but won't accept an order. I saw a Domino's over on the other side of the road and went there. They were happy to serve me and we really enjoyed thier pizza. I know where I will be going next time!

wish i could give zero. 80-90 minute wait for a pizza. called 10+ times and no answer. get it shut down now

We've used this place before and had good service, but last night we had terrible service. Our collection order never made it to the kitchen, so when I arrived there was nothing to collect. It took them quite a while to actually look at the order and get it started, and even then, they put the wrong base on each pizza.

Useless. Close to 2 hours. Luke warm and unappealing. Stuffed crust pointless as it had gone hard again. Won’t answer the phone. Rude delivery drivers telling me I haven’t been waiting as long as I said. An abysmal experience all round. It amazes me that this joke of a shop has managed to get above a 2 star rating. Wish I’d just had a frozen pizza it was that bad. Save your money.

It's only delivery, you can not pick up to order takey away there

Wrong order sent, told to ring hut, hut don’t answer the dam phone!! £40 order so turn up to get my order and they re made the wrong order again! Awful customer service

Good luck getting an answer on the phone

Didn't receive order they apparently delivered. They don't answer the phone either 😡.

Have been waiting for an hour for the delivery. Tracker says that 'My Food has arrived'. No one is picking the call Edit: now it is over 2 hours. I am assuming that I am not getting any food. A refund needs to be issued!!!!!

An absolute disgrace staff are either clueless, useless or liars, Ruined a birthday party and couldn't care less.

If I could give zero, I would......tried this place once, couldn't take an online payments and the guy on the phone just ambled off to take another call....I left it, second time of ordering was o.k...not outstanding pizzas, just ordered again today.... appalling!! Placed my order online, apparently an hour until it would be delivered.....waited, food came...not my order, sent a vegetarian a load of meat!!!! Looked at the receipt and told the driver it wasn't my order to be told to call the restaurant as that's what they had given him! I handed him back the food and said I don't want it, called the restaurant to get a foreign guy on the phone basically saying yeah...we will send you another order...no apologies nothing.....I have waited an hour for a takeaway pizza!!!! It takes 30 minutes tops including delivery, now I am having to wait another hour...... won't ever order again!

I wish I had read the reviews before ordering, it's been over 1 hour and my pizza still hasn't been delivered, I have rang them 7 times and no answer, absolutely pathetic service, the place should be shut down or staff should be replaced. Awful.

Never delivered. They don’t pick up the phone

Been waiting over 2 hours for food. Took almost 10 attempts of calling the restaurant before they answered, and I was then told that the driver had my food and tried to deliver 40 mins previously (they hadn't). And I was then told i'd have to contact deliveroo for a refund even though the order wasn't placed through deliveroo! Shocking customer service, now £30 out of pocket with no idea how to get a refund.

Ordered my food for when I finished work. Food arrived about 40 mins late. No explanation or apology. Not available on tracking, so could not see if order was being prepared.Tried calling the hut, but they don’t answer the phone. Customer services were not helpful when I complained.

Just moved to the area so first time ordering from this store, they’re insanely late and didn’t answer their phone at the restaurant, I normally love Pizza Hut but I’m never gonna use this one again.

I don't know who these people think they are but this is the worst service I've ever experienced. We've been waiting nearly 2 hours for a delivery and they refuse to answer the phones.

Just don't bother, ordered a pizza 2hrs later it arrived cold. Tried calling the restaurant multiple times with no answer. Use the domino's over the road instead.

The worst Pizza Hut experience ever!!!. I ordered online for delivery and they used Deliveroo to deliver. The driver had definitely dropped the pizza boxes somewhere and handed them to me whilst hiding the damaged side of the pizza box. No excuse or apology for being late or the state of the pizza boxes, the driver quickly went off. I realised when we put the boxes on table that something is wrong. Opened the boxes and saw that the pizzas were smashed (cheese on one side of box, base on the other side). My wife and I both called pizza hut more than 10 times and no one answered. I had to take the pizzas myself and no one was at the counter. Again, no apology or anything, they asked me to check with Delivroo. After a long heated debate, they gave me proper cooked pizza. They used to be good, seems like the new Indian owners have messed it up.

Great customer service. I order pizza and after collection I realized I order the wrong one.Customer service handle it very professionally and change my order.

The building looks a bit grim on the outside. Does not create a good impression. 4 hygiene rating is fine but seems low for an international chain. Would expect 5. Staff had masks on but the counter area would benefit from keeping the door open. Pizza ovens normally heat places well so they would not be cold. Staff at counter was friendly.

Foods always ridiculously late, same response everytime and half cold.

I ordered two pizzas for my wife and I, along with two bottles of Pepsi max. My wife had a create your own pizza and chose pineapple, three cheese and sweet corn as her toppings. I chose a bbq meat feast, with extra pepperoni and bacon, but as I am allergic to cheese I stated in the special request section “NO CHEESE “. When the delivery arrived, we sat down to eat, but when my wife opened her pizza box, the pizza had no toppings at all !!! Just the bare base and the tomato sauce !!! If this wasn’t bad enough, when I opened mine it was covered in cheese!!!! This meant that we couldn’t eat our pizzas, my wife couldn’t even eat mine as she is vegetarian !!! I tried to call the store on Vanguard Avenue in Coventry, but nobody seems to know , not only how to follow an order, but how to answer a phone !!! As the order was placed through Uber eats, I tried to contact them. I had already filled in the feed back on the Uber eats website about the issues with the order, and after an hour of being on hold I finally spoke to someone who said that I would need to fill in the form on the website as they can’t help me. When I told him that I had already done this, he told me that I would have to wait to see if I would get a call from a different department, but that they wouldn’t give me a refund. I have tried for two days to call the store, so that I can get a refund, an explanation and an apology for the negligence of the incompetent staff, but it seems that the staff still haven’t been trained on how to pick up a phone when it rings !!!! I am now around £40.00 out of pocket due to Pizza Hut, however we order different pizza’s from Dominos Pizza as we needed something to eat and it arrived within 25 minutes, pipping hot and what we asked for. As the staff are unaware that when the phone makes a noise they are meant to pick it up and speak to the person on the other end of the phone, I will have no choice but to take the pizzas back to them and discuss this issue with them face to face and give them their pizzas back after they give me my money back. Unfortunately, they will be 3 days old by the time I get do this.

It was never delivered after 30 minutes. Instead I went from the delivery place to fetch it myself. Had to wait another 10 minutes there. This was unexpected tonight as I never had an issue with them before!

I tried making an order online Saturday evening, however failed as the website stated to call instead. With no luck, we went to the store and were told that the staff could not take our order until the manager got back in a couple of minutes as he had stopped further orders being taken. When he did arrive, they were interacting with each other in their vernacular language which we found very unprofessional! We were told thereafter that they were not taking any more orders. I think they need to work on their customer service techniques!!

@pizzahutuk I have ordered pizza for delivery from branch Coventry Tile Hill Hut Vanguard Avenue, Coventry, CV5 6UA My order has been delivered to someone else, I called the branch the didn't know where and to whom they delivered, could you advise please. That is unacceptable. They hang up on me, I had to call again, they were rude and shouting on each other.

Abolsult awful! The worst pizza hut pizza I have ever had. Barely any sauce and cheese. Very dry dough. The chicken dippers were atrocious. Just save your money and don't order from here!

We were staying at the village 3 mins away pizza was cold, stale and tasted rubbish. Eaten at and ordered from many pizza huts... never this one again. Absolute s##t

I was extremely disappointed with my experience buying from this Pizza Hut, food wasn’t very warm on delivery, the driver forgot one of the deserts and when I rang up (after the third time trying) I got through to a very rude member of staff. I wouldn’t use ever again, and definitely would not recommend.

I think this is much better than Dominoes, better quality toppings and general flavour. Never had a bad Pizza from here, which is why i am suprised it is rated so low.

Spot on! Decent, tasty food. Delivery was very quick! ETA - 60/70 mins, actually 33mins. Correct order, superb value for money. Happy and polite delivery driver. Recommended 100%. Will use again.. Thank you vanguard Ave store 😊

I ordered 2 large pizzas when I put my credit card details in and pressed submit it said Tile Hill Pizza Hut has now closed. I immediately rang them no reply so I ordered from Dominoes. 20mins later Pizza Hut arrived with our pizzas !!!! When I checked my bank they had taken the payment twice. I rang the hut immediately and he said there was nothing he could do I need to contact customer services. Would never use again.

Food arrived late, was barely warm and the toppings were burnt but base somehow slightly soggy. I’ll be ordering from the dominos 5 mins away in future.

Very tasty and the worker were very nice. I know it is a delivery station, but -3stars because the eating area was very very cold. Also it is too cold conditions for the worker in this place. This is in other countries in Europa not normal and against the law!!!!

Consistently poor and late. I will not order from here again as I’ve had too many bad experiences; I have given them further chances but they regularly let me down. My pizza was 35 minutes late for its delivery slot and was only put in the car when I chased. I was told traffic was the issue but there was no traffic as I checked. Food was barely warm.

Pizza was barely warm and tasted mediocre at best. Wouldn't bother unless you're a huge fan of pizza hut.

Absolutely awful customer service from both the delivery driver and the staff in the store. Would not order here again.

Awful. Delivery is always very late, they never answer the phone and the pizza is highly inconsistent.

Not the best pizza around, in fact it's a little bit tasteless if I'm honest.

Theres no consistency with this place...its a pizza for gods sake...How you can make the same pizza week after week and it taste different each time is beyond me....On occasions the base has been doughy and under cooked...But some occasions its bang on!! 🤔

Ordered food they cancelled, Rang up and said i cant ordered a pizza cus they are too busy. Should be ashamed to be called pizza hut, Also rang up the complaint line on there website and got a full apologise

Terrible, wrong order. They say 10mins 1hr later wrong order and cold food. Your staff are complete idiots fire them they are so stuipid. This is not a prank. DON'T GO THERE.

Ordered food to work for my 22:15 break and payed card in advance. It did not arrived in time so I tried calling them for 10 minutes with no answer. Finally when someone picked up they told me the driver will call me. He asked for directions so I tried explaining where the delivery point was but we couldn't understand each other. He called me back at 22:35 to tell me he is on his way but it was to late because I wasted 20 of my 25 minute break waiting for him. And he was rude telling me that I will never get my money and he recorded the call. Didn't know pizza delivery guys are allowed to record calls. Anyway I didn't get my food, wasted my break and now I'm waiting to see if they will refund my money. No more pizza hut for me ever.

Typical pizza hut the staff are nice yet the pizzas are overpriced

Had a evening family gathering and decided to order 5 large pizzas on line, and was given a time of 8pm for delivery. After placing order I phoned the local outlet to confirm our order and the time given. I explained that we had ordered pizzas only as we would be cooking curly fries, wedges, garlic bread etc at home. Our food at home was out of the oven by 8:15pm. I phoned the shop and was told delivery was a few minutes away. After numerous calls , the pizza didn't arrive until well after 9:30pm!!! All our home cooked food was cold!! I asked to speak to Manager or supervisor and was told that they are not on site!!

Plastic and hair in my pizza. Never again eating from this place

Called them they were rude went to eat there and they weren't much better and the place wasn't very clean

Never got what I asked for olives missing

Food is often hit and miss here. They definitely need some menu variety

Ordered via web. Order was available for puckup within 15 minutes (20 was shown in the mail). Staff was hard to understand but friendly. Pizza was almost done right; we ordered half half but got 5/8 and 3/8. But I cannot understand all those purely negative comments. There seems to be a major difference between the pickup or delivery quality.

Order arrived an hour late, cold, and missing half of the items. It took another hour to finally get them to pick up and send the rest of the order. Plus, this is the worst pizza hut pizza I have ever eaten.

Took my money didn't deliver food and didn't answer the phone. Stay away!

I've been waiting over an hour for delivery and the branch isn't picking up their phone. This has happened before - I gave the benefit of the doubt and ordered again. It's a trend. Poor service.

Easy to get to and parking is free and plenty staff can be helpful

I thought that I was going to have a quality meal with the kids. I prepared them up for the evening and all the family came round. I was extremely disgusted and appalled when I found out that they didn’t serve me a Big Mac without laughing at me. The kids started crying out for their trendies and squealing around everywhere. I wish there was a zero star option.

Shocking. Way over an hour pizza still not hear. Can't get though on the phone after 15minutes of trying. Have had to go out to try and find out where my pizza is and what is going on.

Branch doesn't like picking up their phone. Pizza ordered well over an hour ago and that's putting it politely. Would definitely not be placing an order again with this company. I am hoping for a refund.

Consistently abysmal. Will ruin your order or forget items 9/10 times. Avoid

Delivery was on time, the order perfect and the guys delivering it were very polite Also they were pretty generous when it came to the pizza toppings, definetely would order again

Average pizza depends when you go the outside looks a bit tatty

Great fresh pizza, always ready for collection or delivered on time. Staff are always helpful and happy to help you get the most out of any offers.

Staff are friendly and will help you get best offer. The best Pizzas in Coventry.

Awful quality of food. Pizza's all have soggy bases, under cooked and staff are rude.

I have seen staff wear their own clothes behind the line (cooking and packing pizzas) however pizzas are amazing and sometimes have great deals such as £5 any pizza any size collection ONLY,

Tried to call to place an order on 2 occasions now but staff don't answer the phone. VERY DISAPPOINTED considering I've previously had good service

close from University of Warwick on highway

Aweful level of service, employ some proper English speaking staff too!

Pointless trying to order because they cant speak English. I tried to order and they said your food wont be long. Then said I hadnt placed an order and blamed me. Bizarre that this place is even open. Staff are thick as pig poop.

Great Dominos with a large delivery area; shame it's been out or service for so long with a refurbishment. Can't wait for it to be up and running again!

I've just ordered my Pizzas from the Pizza Hut branch and the girl (named Sharon) who took my order was the rudest and most depressing person I had the misfortune of talking to. No decent customer service. No politeness. When I finished making my order I said thank you but received no thank you from her.

I had the phone put down on me tonight when I asked why I could not use the delivery on line had to go and collect saw this woman who put the phone down she was so miserable I will go to Dominoes from now on.had to put a one star review so I could post this didn,t want to put any stars

Ordered a meal deal of the menu deal that just came throw the door came with no Coke or garlic bread phoned them up and then told use a pack of lies that that deal is no longer on but then again it's in there coulther to lie

The pizza arrived and the appearance straight wasn't very appertising and then the taste was even better... Disgusting! Wish I read the reviews before I ordered from here, I now found myself writing a written complaint to head off at 1.20 am in morning whilst it running out of my backside

I wouldnt even give it one star. Waited over an hour and a half for my "delivery". It got to 9.30pm i decided to take matters into my own hands and drive to the pizza hut itself. A girl walked past stared at me and carried on walking didnt even bother to aknowlegde me. Waited for someone to actually come and serve me. When a man finally did he didnt know where my order was. It was still 4! Away from being delivered, so god knows what time it actually would of turned up. I dammaned a refund for him to tell me to take it up with customer service. So goodbye £28. His only reason was "we dont have enough drivers" - well dont be a "pizza hut delivery" without enough drivers. And about 5 people trying to put some patato wedges in one box. Yeah got your priorities right there. It looked dirty and horrible in there. I would 100% never ever EVER Go there again. It puts me off pizza hut completely. Wouldnt even bother. Youll never see your pizza if you get it from here.

I bought a Pizza on 28-10-15 it was uncooked dough, I made a compalaint to the duty manager at that, he said to you have to come back with the pizza and collect the new. I said I am not wasting my time is not my fault you didn't cook the pizza properly. He promised to me you can collect new one next time. I went to collect one, the Manager on 12-12-15 said sorry you should it collect your pizza at the time. I am bothered with free Pizza but what I am annoyed is my quality time was wasted. I would not recommend this place!!!!

We ordered a Vegetarian pizza and Coleslaw. It arrived over 1 hr late. I noticed at the door the Coleslaw was out of date. When we sat down to eat the pizza, it was stone cold and hard. We rang to complain and he agreed to send a fresh pizza and suggested we have Cookies & Cream ice cream instead of the Coleslaw. The second Pizza arrived 45mins later and was just as bad. When we opened the Haagan Daz tub of ice cream we saw that it had turned dark brown in colour. It was clearly off. We then called Pizza Hut again and was told that the colour is normal, which is completely untrue. Eventually the manager said he would drop off another, nobody came. Never buy a pizza from here as the chances are you will get food poisoning. The manager is very obnoxious and unprofessional too.

Highly disappointed with the service I received tonight. My pizza took well over an hour to arrive and when I tried to call the restaurant numerous times to chase up the order, the call failed each and every time. When it did finally arrive, the appearance and taste proved it had been in the box for far too long - too greasy, lacked flavour, luke warm. Very poor experience all round.