Pizza Hut in Gateshead

Take away but still bloody good! Two pizzas, two lots of garlic bread and a bottle of pop and sauces. Even free salad! Check the deals there great. Staff are always friendly and helpful too (I order in store as I don't have a local pizza hut as my nearest was darlington but now that's gone!)

Excellent food, delivery driver was polite and food arrived on time.

Driver took ages to deliver food, cold when arrived

Just been charged £60 for 1 adult and 2 children's buffets! Never again! I was charged £20.00 each

barely any tomato base, like literally just cheese and toppings, so the taste was really bland. that was on both pizzas,. Chicken wings were tasty, fries were seasoned but soggy due to delivery, as most fries always are. not the best all round so won't be ordering again, but will still eat at the restaurant from time to time as the quality is far superior to the takeaway.

Decent pizza hut- buffet was nice.

Delivery guy was pleasant. Pizza bases were mixed up. Really annoyed as my autistic daughter is now upset

I visited Pizza Hut with my son, who had been eager to try it for a long time. Initially, the lady at the front desk was very pleasant and accommodating. However, the overall experience quickly soured. In my rush to feed my son, I missed the designated area for utensils and napkins and, assuming they were available for customer use, grabbed a set—including some yellow napkins—from near the cashier. After only a couple of minutes, a man—who appeared to be a supervisor based on his demeanor—approached me in a tone that was snarky and sarcastic. He explained that the napkins were meant to be on the table and insisted that I return them. His attitude, along with his poorly executed approach to customer service, reflected what I can only describe as a low-quality management style. It seemed that even a minor detail like the placement of napkins was given undue priority over ensuring a good level of customer satisfaction. This experience left me with a strong impression that the supervisor's actions revealed an alarming lack of customer focus and competency. I departed feeling disappointed and with no intention of returning.

Driver went to the wrong address as stated on order (second time the same driver has done this) called me telling me to open the door and was rude on the phone when i was telling him he is at the wrong address and to follow the postcode. He then toke 20 mins to drive to the next village over (3/4mins away) while food becomes cold. He was then rude in person and then went to hand a bottle of pop to my girlfriend and dropped in on the floor infront of her and turned his back without saying a word.

Miserable staff, cleanliness of the toilets was really revolting. Overall service was terrible. Won't be back.

Order was cold so had to reheat, especially the chips

We had our first visit to a pizza hut lunch buffet today. Upon arrival at 2.30pm, I asked the gent behind the bar how it worked with only 30 mins left on the lunchtime offer. He politely explained that as long as we were seated by 3, we would only have to pay the offer price and could continue to eat from the buffet past the 3pm point. He escorted us to our table and took the time to explain how it all worked & give answers to all our questions. He was really professional & patient, a rarity these days it's sad to say. The food was delicious & hot where it needed to be and lots to choose from. We will definitely return soon. All the staff were lovely but extra thanks to Paul.

My son and I often visit pizza hut at metro retail park for takeout. Anthony one of the managers there always goes above and beyond to deliver an exceptional service. All staff are lovely, friendly and helpful and the food is always beautiful. Thank you 🍕😍

Lovely restaurant overall, Anthony provided us with great service and was very helpful!!!

We frequent this Pizza Hut; it’s the closest to our work and we go most Sundays. Staff are absolutely lush. We often speak to Anthony who’s usually there when we go. Whatever he’s getting paid: It’s not enough.

Order was not delivered to my address

Had an amazing visit today. All the staff were really friendly and the manager was extremely helpful and top bloke. 2 of us ordered the buffet and he came over and asked if there were any pizzas we would like on the buffet and got them made up for us asap, kept the buffet topped up with cheesy garlic bread which is my absolute fave thing on the menu. I'd come back here just for the services alone.

🩷🩷🩷 Came to Pizza Hut metro and we had the adult buffet, We came with my daughter who’s just turned one and we didn’t have to pay as she could share our food because she’s under 2 which I found amazing as she’s picks rather than eats an full meal. She absolutely loved the salad and tried some new things like peppers and beetroot. However she did drop some on the floor. We had the buffet pizza, salad and pasta and my god we were not disappointed plenty of choice and all checked regularly by staff. We have had a pleasant experience and we have enjoyed our meal today and it was great value for money too!! We had service from Claire, Emma & Ian today, they were all fabulous, even when it came to cleaning after my one year old nothing was an issue and they were more than happy cleaning up after her even tho I did offer to clean the mess myself as I felt so guilty, however Claire Emma and Ian were all lovely and couldn’t fault there service at all, would recommend this restaurant to family and friends. Photos aren’t the best however it was delicious and worth every penny we were too full to finish the little bits 🤣 Thanks guys for a lovely afternoon 🩷🩷

order didn't turn up, marked delivered despite not getting here and without me giving the code

Mia was a great honest for my daughters birthday party thank you and the team

I visited our local branch of Pizza Hut for the first time with my autistic daughter yesterday evening. I would like to commend the manager Paul and his team for giving us a very POSITIVE and INCLUSIVE experience at the restaurant. On arrival my daughter was distressed by the loud noise from other customers (children crying can trigger her anxiety), after quickly explaining this to Paul he sat us in a quieter area, turned the music down and made sure we were comfortable before giving us time to choose our order. He asked my daughter what he could do to help her - this was such a refreshing approach! Throughout our meal he checked in on us and chatted to my daughter who was happy to be there. He couldn’t have been more helpful! THANK YOU Paul and your team for turning what could have been a stressful experience into an enjoyable evening for us! Just a little bit of compassion and humanity goes a long way these days, especially for parents of children with Special Educational Needs and Disabilities. We will definitely be back soon and I’ll be ordering another biscoff cheesecake it was delicious ☺️

Pizza is amazing …. It’s getting rather worn down and the staff aren’t very observant. You wait for ages to have your table cleared and sometimes a while to be seated on arrival even when it’s only 5-10% full. The salad bar area needs to be kept a bit more presentable and less scruffy. The new QR code does reduce the overall experience too which is a shame as it saves money and nothing more.

Our server was called Mia and she was polite,friendly and very welcoming.Pity the restaurant food didn't match up to Mia.The pizzas were disappointing as they had hardly any chicken or pepperoni on them.Luckily I had a gift voucher to use, as I would have been gutted paying nearly £50 of my own money for what we got.the good things about the restaurant was the cleanliness,nice pudding and the server.I haven't been to a Pizza Hut in years, and it will probably be years before I go back again, based on tonight's meal.

Mia and Anthony were amazing, friendly entertaining and kind. Always enjoy a good old fashioned Pizza Hut in the the original hut building but that’s still outside the Metro Centre.

Mia's was a lovely waitress. Food was quick and hot.

Quiet restaurant but the service and food is always excellent.

It was a Sunday afternoon. So it was not too busy. Service was good.as was the food .

Their manager Paul needs to be commended for ensuring all customers get the best deal. What a gentleman, thank you

Love unlimited salad bar here. Food was awesome specially cheesy bite pizzas..👍🏻

Been here recently food was amazing and got amazing service from both Keira and Rebecca. Will definitely be back.

Went here for a little treat with my wife and both Rebecca & Keira were amazing, food and service always great at this one.

Just wanted to thank Rebecca and the team for fitting us in at late notice. We really enjoyed our meat feast pizza with extra pineapple Thanks again to you all, Kath and Dave ☺️☺️

Food was freezing! Couldn’t eat halloumi fries too cold

Food was tremendous! Staff were great the 2 girls Keira and I believe Rachael or Rebecca (sorry forgot her name) were friendly and helpful. Will be back in the future

This spot was perfect for a family dinner outing and the pepperoni pizza was amazing but not too hot And the Pepsi was so good with ice and the ice cream was amazing

Very good deal for qty of food Very tasty although not cold could have been a bit hotter

Had a wonderful experience at Pizza Hut! The friendly staff made us feel right at home. The atmosphere was lovely, delicious pizza. Highly recommend this location for a great experience! 😊 🍕

Great staff, great food and always our go to when visiting the area. Highly recommended

Brilliant Service, Brilliant Food Nothing was too much for the manager on Duty Paul

Paul was very welcoming from the moment we walked in, very attentive and made the visit an absolute pleasure. Great service, felt like a family run restaurant rather than a large chain store. Impressive.

Worst service I've ever had. Sat for 30 minutes in a quiet restaurant with ko service given. Staff walk around without looking for empty plates etc so you have to go and find them to get the bill/dessert/table cleared

Outstanding place staff and management paul look after you

Absolutely amazing shoutout to the manager Amber massive help and great with the kids. Great takeaway deals!

Great gluten free pizza. Not cheap by any stretch of the imagination but we've been dozens of times and never had an issue with cross contamination which isn't easy 8n a pizza restaurant when there is flour everywhere. Bravo Pizza Hut, bravo.

Been years since I visited Pizza Hut gone down hill ,staff were really nice food pretty poor salad bar wasn't the best either Don't think I'd be returning

Food was freezing cold. Ice cream was melted and the forgot the pespi

not happy wrong pizza delivered

Order did not arrive, pizza hut told me nothing they could do. The lady i spoke to was lovely and was taking orders from her manager, however more clearly needs to be in place for instances such as these..two disappointed kids..joke!

This is our Christmas tradition. Me, my step sons and their dad (Lads n Dads) have a Pizza hut every Christmas Eve and the Metro Centre.

Friendly staff with great service, the Scottish restaurant manager is a gent, really welcoming nice guy

I'm not normally keen on pizza hut but I have to say this was the nicest pizza I have had! All the family agreed. It was very different to other pizza huts and to top it off the manager was lovely. Couldn't do enough for you. Definitely be going back to this one

Ordered delivery- the food was cold on arrival, I guess no condiments or napkins either. The pizza itself looked alright in the box but tasted mediocre. Very underwhelming experience.

Stopped off for some post shopping dinner, staff were very accommodating and professional young tall blonde girl and Scottish gentleman, we chose the buffet the pizzas were all delicious and piping hot with excellent choice, the Hawaiian a favourite overall, salad bar was well presented and all fresh too with more choice than other branches I've visited (bacon bits) (raisins) Would definitely visit again, less than £30 for buffet lunch including unlimited drinks for 2 people is good value, one of the better pizza hut outlets I've visited, the one I visited in Rhyl north Wales was appalling

don't know what's happening with pizza hut orders at the moment thus is the second time I've ordered and the pizza has been stone cold I've collected pizza from pizza hut in my car without a heatproof bag and it's still been warm enough to eat when I gotten it home ,

always order from pizza hut but today the quality of the pizza was very poor more dough taste couldn't taste toppings and the pizza was cold when it arrived I don't expect it to be oven hot as it has to be delivered but it was so cold it had to be heated up in my oven .

Paul is always welcoming when we come to hut. And the staff are equally friendly. Kiera was server today, was pleasant as always.

The Scottish Manager was really helpful, the food was really nice and the tables were spread out so we weren't talking over anyone. We all enjoyed it

I visited there on 29/11/24 at about 8pm. The food was excellent. The staff and the manager were brilliant. Excellent team..😁👍

We required assistance to place order, which we were told had to be completed on an in restaurant screen. Although there was hardly anyone in the restaurant, the duty manager didn't appear to want to help us. He was extremely rude and we left without eating.

delivery driver on time and polite

Quite often come to this Pizza Hut as it’s one of the best around. The staff are always so welcoming to me and my family and give us the best service we’ve probably ever received. We normally come in on a Friday and receive exceptional service from both Heidi and Rebecca, can’t thank these ladies enough for being so lovely and welcoming to us. The food on the other hand; omg to die for! We absolutely love the buffet so many different options to chose from! Salad bar is always a good hit for me and the family too, always looking fresh and stocked when we dine! Thank you for the exceptional service each and every time Pizza Hut!

Disappointed in our order. Food freezing cold when picked up after them “losing our order” rang to complain and they hung up on me!!!! Pizza was dry and basically full of flour at the bottom. Dough balls aren’t cooked correctly. Who we need to complain to as this food safety issue now.

The service and food was great!

Ordered through Uber Eats and can't believe they had the cheek to send this pizza out ! Pizza Hut must have a shortage of pizza sauce as they don't like to add it to their pizzas, was the driest pizza iv ever had ! Absolutely foul it was just cheese and pepperoni, no tomato sauce could be found on this monstrosity! Very disappointed in Pizza Hut !

Came with family after shopping at metro centre come here quite often as kids love pizza was served by a lovely young lady new worker here think her name was Sophie had dark coloured hair and glasses she was very helpful nice to see young people being so helpful and polite

Lovely food nice staff , bit more of a vibe needed maybe music or something

Went in last night and was served by Paul the manager ! Honestly an absolute gem and provided amazing service. Lovely food , lovely service, lovely team !

Paul, I think he was the manager, was brilliant. It was really refreshing to speak to somebody in hospitality who is just really friendly and nice to talk to. This was 30 minutes before closing time, so it speaks volumes about how good the staff were because usually you would get death stares close to closing time. But I honestly couldn't think of one thing to fault them. Thank you!!

The food was fantastic but the order was later than expected as it was very late which wasn't ideal as our guests were due to go home with their baby

Food was amazing , customer service was excellent and lovely , will definitely be coming back

We dined here for my son's birthday. Food was fast, hot and delicious. Service was great. The staff were so accommodating and helped make his birthday special. They even helped us sing happy birthday which was a lovely touch. Thanks so much and we will be back.

I was part of a staff team taking some school boarders for an evening meal out. 10/10 would do again! Greeted at the front door, we were shown to our table for 16 with smiles and laughter, as we were all introduced to Anthony, the manager. By the end of the evening, all 13 of the children had unanimously called him "Anthony the Legend"! So, so friendly and humorous, he built a fantastic rapport with the children, and wasn't afraid to respond to their cheeky comments in kind! Very knowledgeable and reassuring about the various allergens in the group, he was extremely accommodating and created a very comfortable atmosphere for the children! Alongside the brilliant service, the food was amazing! Even our allergen burdened members, found themselves enjoying their food, definitely some fantastic alternatives! Definitely will be returning - thank you Anthony!

I had food here at lunch today as a party of three and we had the buffet. The buffet was constantly restocked and the waitress even took a request to the kitchen for a pizza my party would like to see on the buffet. She came to let us know when it was there aswell! The service was fast and both the restaurant and bathroom was very clean.

The girl who served us was excellent

Although Pizza Hut is a standard chain, Poppy who served us tonight made the difference. You can tell when somebody is dedicated to work.

First time in my life at Pizza Hut! Food was really nice, we did have a little bit of an issue with the food but the manager couldn't have been more helpful and resolved it very quickly! My only real complaint is that the tables are a bit too small considering the size of the dishes you are getting though, especially when there are 4 people there, hence why the atmosphere has been marked down!

Lovely clean restaurant. Chose to order the old fashioned way by the waitress rather than QR code orders. Had a family maxi meal deal 2 sharing pizzas, 2 sides, 4 desserts for £49.99 plus drinks at 3.99 each but these are unlimited. Staff were lovely and super helpful.

Peak time during all day buffet, got a booth, great service

We opted for the buffet and the quality of the pizza was really good. The staff were helpful and friendly. Special thanks to the manager for being so kind!

Staff Lovely, friendly Foid always good Not keen on the new ordering system

Never eat at a restaurant that tries to attract customers by playing loud music outside. You can guarantee it will be a total chavfest. No need! Sshhh.

Food was freezing cold and pizza base was undercooked waiting on a reply from just eat

Originally meant to be delivered at 18:50. Was delivered at 19:40 nearly and hour later. I’m pregnant so waiting to eat food for nearly an hour was disgusting plus with the price of the delivery, you expect hot food. The driver picked up the order then went to the metrocentre only to go back to Pizza Hut. What is the point if the food is going to go cold in that time? Not impressed and want a refund!

Ordered cheese bites on the pizza and came with a normal base

Poppy is an asset....bless her she went above and beyond. Very good with kids. Bright future ahead.

ordered for delivery and it said it had been delivered at 18.29 but I've been sitting waiting nearly an hour for it to arrive. I was just wondering if it was still coming or not.

very welcoming and accomodating staff, restaurant is clean, food is fresh and delicious!

Very Good Customer service,staff are very friendly and helpful.

Food was all cold, cardboard food boxes were wet, soggy due to heavy downpour, none of the food were in any thermal carriers, delivery driver handed me the boxes never spoke a word and left. Very disappointed especially when I paid over £60 and paid for delivery.

Never been to Pizza hut for years. Granson chose this for his birthday. Great choice of fresh pizzas. Loads of fresh salad. Could order on app but we ordered from the lovely friendly staff explained different offers. We'll definitely be back.

Literally best pizza I've had in my life

The pizza was very bland and very over priced yhe service was rubbish the pizza and starter arrived together so the pizza was cold over priced rubbish

Really good pizza. Salad bar nice and clean and fresh too.

£26 quid for a pizza. Pay extra £4 a head on the lunch buffet just because its a weekend. Place was dead. Food is good. Not worth the price you pay.

Nice friendly service, and excellent service by the two waitresses. Date of visit, Late Afternoon Thursday 2nd May 2024 :-)

Shown to a grubby unclean table. You order through the app and they have the audacity to ask for a tip prior to food being brought out and for non existent service. Expensive and unclean

When we walked in we were greeted nicely in a timely manner. The kids were given colours and activity pack without us having to ask which was nice. We were told that we could order via QR code or we could get help if we needed. Food came out in good timing, friendly service. Very happy. Best pizza hut in newcastle/gateshead.

We had great service throughout and the variety and freshness of the buffet was great. Restaurant and toilets were very well kept.

Pizza was cold when it arrived and over £7 for a tiny slice of cheesecake is extortionate.

Good range of pizzas available and refreshed frequently Would have benefitted with a label for each pizza!! Staff very good and attentive Furniture and seating a little tired Would recommen