Pearl Lounge in Enfield - Phone Number, Reservations, Reviews

I took my mother, who’s in a wheelchair, for lunch as it was quiet. We ordered drinks which were fine and then the waitress took the food order. A grilled chicken salad, a roasted mixed vegetable ciabatta and one portion of chips. This took 35 mins to arrive and when it did, the ciabatta was very sparse of content and lukewarm. The accompanying salad was a little rocket topped with a pile of tomatoes. The two small grilled chicken fillets were so tough that I had to help my mother cut them up and were quite tasteless. Her quinoa salad wasn’t too bad. The accompanying bowl of chips we shared were also like warm. After placing our food on the table, she realised she hadn’t brought any cutlery either. After managing to distract the waitress from her mobile phone, I then asked her if she had any balsamic vinegar. Looking puzzled, she said “I don’t think so.” I said, “think so or know so?”, after checking with the manager/owner/chef etc, he came over with a bottle of balsamic vinegar. Once we finished we sat there for about 10-15 minutes thinking the table was going to be cleared and I would ask for the bill. Nope, I called the waitress again to bring the bill and she came over and told me the total. I asked again for an actual bill so I could check it was correct and to make sure no service charge had been added. Thankfully it hadn’t. We left five minutes later with virtually no conversation with any of the staff throughout. When we arrived, there was no one in there and the same when we left. Now we know why. Next time we’ll go back to the Cibo café which is one minute walk away and far more friendly.