Nobu Café in Hackney

We didn't get to eat, we got up and left in frustration at being ignored. We'd asked at reception where the cafe was on entering the hotel and it was pointed out. We sat ourselves down, took off jackets, browsed the menu. Talked about what to order. No-one greeted us. There were 2 waiters standing talking to each other. We kept looking over at them expecting some recognition that we'd seen the menu and ready to order, but they were clearly engaged in conversation about something else more important than customers. After about 5 or more minutes of apparently no interest in acknowledging us, we got up and left. On our way out one of the waiters nodded and acknowledged that we were leaving. No attempt to talk to us. Ask why, since we'd been there a while without eating or drinking. Say anything. Nothing. We were there for a bit of a celebration and felt ignored so decided to go elsewhere. Can highly recommend "Prawn on the Lawn" for amazing seafood and friendly engaging service!

Called in for a coffee with 2 workmates after lunch at Princess. Appalling. Waited for table service. Nothing for 10 minutes. Went to bar to ask - yes there is table service. 3 coffees all ghastly: bitter, over-strong... latte had very little milk, certainly wasn't a latte. Want to pay and leave asap - nobody in sight. Go to bar - get charged service - didn't receive any. Luxury Hotel and restaurant - don't seem to have a clue how to run a lobby cafe to the standard you'd expect.