No. 63 High St in Kingston upon Thames

For videos Insta @Number63_bad Words can’t even express how upset and disgusted I am with the level of service and how myself and family were treated by this restaurant. After booking our reservation a week in advance me and my family were excited to try a local restaurant for my daughter 18th birthday. I have never experienced such bad service on all levels. They went above and beyond to ruin my daughters 18th birthday. We arrived at the restaurant at 7pm. We were a group of six, apart from us there was only one other solo customer in the restaurant. It took nearly 1 hour for use to receive our starters. The waitress seemed disengaged and unbothered about serving us, and had a attitude that she was almost doing us a favour. We were then told 30 minutes after ordering that one of our mains was unavailable and then waited a 30 minutes further for half of our mains to arrive with no sides. At this point my daughter and mother who had booked the restaurant, explained very gracefully how upset we were with the massive gaps between the food arriving and that 2 hours in we still hadn’t received our whole order. When had a booked karaoke afterwords and had to cancel it. The waitress explained that we should had sent our order in advance but at no point did the restaurant message to advise this. We were offered complementary drink which we refused as we were driving. But we’re constantly pushed on us and continued to refuse. By the time the last meal had arrived half of us had cold food, and there were still no sides. The vibe and meal was completely ruined at this point and my daughter left the restaurant crying in the rain. We left my brother to pay the bill, he paid for the starters and drinks only as we didn’t end up being able to eat any of our food. We were going to cut our losses and go back to my brothers to have the cake. But after leaving the restaurant we realised we’d forgotten my daughter’s gift’s so returned to collect them a few moments later. The restaurant refused to return the items accusing us of threatening them which was completely false. They said they were worried about their safety but continuously open the door insulting me and still refusing to return the items which contained a card with £800 in it. We asked if they could place them out side the door which they refused. We then had to call the police to assist us in getting her gifts back. While waiting for them to arrive a group of their friends turned up to continue intimidate us to leave without her gifts. One of them was a huge security looking male as you can see in one of my pictures. Once the police arrived after over a hour of waiting, they were confused to why they hadn’t return our items. And haded them over. We were then told we would be breathalysed as the restaurant had said we’d been drinking and wait a further 30mins for the machine to do that, which we obviously passed as this was another lie. I had baked that whole day a birthday cake which was not able to be eaten. And my daughter’s 18th that was meant to be a special moment of her turning 18 was completely trashed. I feel the behaviour of this restaurant was spiteful, revengeful and petty in reaction to us not being happy with the service. I have uploaded videos of what happened onto a insta account where you can see a part of what happened, I hope it’s enough to counter act the false accusations that they were the ones being treated badly and worried for the safety of their staff as you can see clearly that this is not true. This is a night we will never forget for all the wrongs reasons. Insta @Number63_bad

Great coffee served always with a biscuit! Lovely staff and owner - love seeing people support this place rather than the chain coffee places. Dog friendly and relaxed friendly vibe!

Absolutely superb cafe and easily the best coffee on the high street. Flat whites are always a firm favourite here. Lovely sandwiches and toasties and the pastries are always fresh and tasty. A big selling point for many is how dog friendly the cafe is. Everyone I know refers to it as “the dog cafe” and there’s always one or two well behaved dogs with their owners.

Really great coffee - this is a proper coffee shop. Cakes also really tasty. Hands down the best coffee in New Malden.

I love this place from the day they opened. There are a couple of independent coffee shops in Mew Malden but I think these guys are the best. Their food menu is a bit limited but what they do do is excellent. Love the cheese and tomato toasty. It’s also very dog-friendly