Morrisons Leeds - Horsforth Cafe in Leeds

Shocking service, unfriendly unhelpful staff. Bought 2 children meals, a pot of tea and two naked juices. Was told that you can't have water with a children's meal. So what if that's all they drink, the staff member reluctantly agreed to let her have a normal size water. Took a while then to put the food through the till as it wasn't the norm All this and charged £14.00 for 2 dry ham sandwiches not cut through properly so the meat fell on the floor when they picked it up, a bag of crisps and water. Others wanting to be served were ignored and left to queue while staff stayed out back. One customer went into the main store to see if they could help find someone to serve them Tables were left uncleared. Management really need to look into this as it reflects so badly on the store. It is true we won't be back.

I don't know why I bothered. The store is a shambles anyway, locals complain it's dirty, there's never any baskets, staff get annoyed when you need them to authorise your booze purchase, they stand around yapping to each other and wander around chewing gum with their mouths open spraying spittle and bacteria over everything

We visited the cafe. The coffee machine gave short measure. The staff took an age to appear. An order for a toasted tea cake resulted in a flattened offering. Complaint to the staff resulted in nothing. So went in search of store manager. A few plattitudes before they walked off. So a complaint to their customer services only this resulted in a similar response. No confidence that they will do anything about it. AVOID