Mercure Glasgow City Hotel in Glasgow City

We have been renting space at this hotel for our church services, and we cannot praise Joy enough for her exceptional service. From the moment we started, she has consistently gone above and beyond to ensure everything runs smoothly for us. Joy is incredibly helpful, kind, and patient, always greeting us with a warm smile and a willingness to assist. Her attention to detail is remarkable—she ensures the space is always clean, well-prepared, and perfectly arranged for our needs. Even when unexpected issues arise, she handles them swiftly and professionally, making sure we feel comfortable and valued. Her dedication and genuine care for her work have made a significant difference in our experience. Joy truly embodies outstanding customer service, and we are so grateful for her unwavering support. She’s a true asset to the hotel, and we highly recommend her to anyone looking for exceptional hospitality. Thank you, Joy, for your kindness and for always going the extra mile!

Staff was really friendly Good is the room I would recommend this hotel as it is walking distance from everything but the rooms was not so clean and mangers not so friendly I would only recommend this hotel if you don’t plan to stay in the room and your only planing on sleeping then you should be fine just make sure you ask for a heater in the room as the rooms are freezing cold and I mean ice cold the rooms

It was a lovely stay!!! I would like to do a special mention for Mr Rohan who was very generous and helpful throughout our stay. Thanks a lot for that.

The place looks good and it is in city centre. That is all that is good about this place. They gave us early checkin but we paid 26 euros extra for that, so make of that what you will. Rooms are old, small, and they have a weird smell. Bathrooms are even worse. Shower head fell on my toe because it was connected by old rotten material. Wifi signal was so low that it barely ever connected. Even a single Water bottle was not even provided because we were in a basic room that only costed 100 euros per night. There is a window which doesnt open so it feels suffocated. There was no room service even for a day. It was way too difficult to turn on the hot shower. Breakfast was ok though. So basically u r getting an old rundown apartment room for the price of around 100 euros.

Highly recommend. Staff were amazing, room was great and the price and location very good. Will be back.

My stay at the hotel was really good. The rooms are well-priced and provide excellent value. The customer service truly stood out— Rohan was very helpful. I highly recommend this place!

Very pleased with the majority of my stay except the fact my room wasn't turned over on the day of 24th December despite me leaving the 'please come in' sign on the door. I had to go to reception after returning to my room to get tea bags and milk for the following morning.

Had a very nice stay at the Mercure recently, special thanks to Saumil and Brandon behind the bar. I will be back very soon :D!

Brandon service was helpful behind the bar and thankyou to the house keeping team cheeky for the clean room

Saumil and Ankit were really nice, and helped us a lot in our first stay in Mercure!! Thanks a lot

Arranged a work Christmas night at Mercure Glasgow. Staff were amazing and went all out to make our night fantastic. Room we were allocated was amazing all had a brilliant time. Big thanks to the staff.

Excellent stay at the hotel. Rooms are good value for money. The breakfast has good Scottish offerings. The customer service is fantastic. Both Emma and Joy and the breakfast server are all lovely. Would definitely recommend.

Lovely place to stay and eat. Service at little restaurant was exceptional. Joy and her team were very friendly. Shout out to Stacey for the lovely chat this morning at breakfast. Breakfast and late lunch was delish too...thanks chef for the complimentary cake! 😋

Brilliant staff, especially Joy & Emma. They were fabulous & I will definitely be back. Thank you so much x

Love this hotel, great price, near Merchant city and train stations, ideal for a night out.

Excellent meal and service. Food was amazing. Five stars.🌟 🌟🌟🌟🌟

Really nice people and a warm welcome and service by Rohan. The food was great thanks to Vikas the chef.

Bery nice person, helped alot, Roland

Mr Rohan is a really good hardworking man, he is respectful and the hotel has a good staffs and very nice and calm ambiance.

The staff here are so friendly and helpful. The hotel is clean and comfortable. Breakfast was really nice with a wide selection. Really handy for the city centre.

Only criticism was noisy pipes..but then it’s cold outside n everyone wants heat!! Stacie in the restaurant worked so hard! Service was amazing! Great Team all round

Lovely stay at the Mecure in Glasgow. Lovely staff, friendly and helpful, particularly Joy and Stacey.

Looked after by Gabriel. Check in was easy, room was nice and clean and checking out was easy. My receipt was emailed to me for my business expenses too. Breakfast was well worth it. At least two chefs come to check there was always enough hot food. They had haggis which was delicious.

Food is nice. And really appreciate the service. Josh and Malavika are very friendly and helpful.So does the reception. I enjoyed the dinner twice time there. Chef Praveen made really nice Indian meal.

Magic,really enjoyed our stay! Top stuff!

Nice place, excellent staff.Gabriel on reception was very attentive.

Very accessible. The employees are so cool and the Indian chef is good at cooking! The rooms are also clean.

Great place, great staff! The food was especially very delicious! Looking forward to more events at this place and definitely recommending this to others! Kudos!

The place is perfect for an office party get together with delicious food made by chef Praveen and the staff was really so helpful and on toes for all that we had asked for . Great service .. recommended place to.

We had a corporate Diwali event at the hotel. The location was perfect. The venue was well maintained. Rohan was very helpful and has arranged everything that we needed for the event to run smoothly. The Indian food cooked by Chef Praveen was amazing. Overall, everyone had a great time. I would highly recommend this place for a corporate or family event.

We have recently hosted a corporate Diwali event at Mercure ans it was a fantastic experience. The food prepared by chef Praveen, was delicious ans truly showcased the festive spirit. A big thank you to Rohan for his exceptional assistance throughout the event,ensuring everything went smoothly. Overall a wonderful celebration.. Thank you team Mercure!

Rohan and the staff at mercure hotels being amazing for my lil boys teddy’s travels Pooh bear done 100k miles and is now in Glasgow Pooh_bear_2014_ drop a follow for latest updates thanks for all ur support mercure xx 🙏 our stay was super amazing!!!

Absolutely outstanding service from Rohan! We had a last-minute request to rearrange the entire area due to our beliefs, and Rohan handled it flawlessly. He managed everything quickly and accurately, making sure every detail was taken care of. He was attentive and available whenever we needed anything, going above and beyond to ensure we were comfortable. The food was also delicious, which made the experience even better. We’re definitely coming back – highly recommend for anyone looking for exceptional hospitality and a warm, accommodating atmosphere!

Really nice hotel. Lovely friendly welcome. Good size room dressing gown and slippers supplied always appreciated. Good supply of teas and coffee in the room. Bed enormous and very comfortable. Breakfast was lovely plenty of it very hot. Lovely service from Stacey can't beat nice cheery waitress nothing was a bother.

Brilliant place to stay in Glasgow. Great central location with close transport connections, lovely welcoming staff who do all they can to help, and comfortable rooms with all the amenities you could need. Would definitely recommend for a stay!

Comfy beds, nice food, lovely staff. They really go out of their way to make you feel welcome, looked after, and to help you out. Arrived just as the kitchen was closing but they still conjured me up a very tasty burger and fries from the menu. Stacey and Sanjeev were extra lovely in the morning getting me a wee breakfast pack, and filling my coffee cup to take away to my meeting. The chef working on Friday 20th was so nice and gave me a lovely lemon posset to cheer me up after I'd been to a funeral that day. Thank you, a wee kind gesture that meant a lot. The bar staff were very friendly and warm too. Breakfasts are great, lots of choice. Hotel is close to George Square and everything else you would need in central Glasgow. I will look forward to staying again.

The breakfasts were not very good and they were almost always out of what you went for. Then you had to wait for the folks in the back room to make it up and bring it out. The staff were working hard to clean dishes and all, but none of them too the moment to peek in the food containers to see what the remaining food was. We happened to have stayed in this place some 10 years ago and then we got one of the "tiny" rooms. This time we got a bigger room. Better, but different issues: we both have iPhones and iWatches, my wife had an iPad, I have to plug in my hearing aids and camera battery. There was ONE USB port on each side of the bed and no electrical plug to use a bulk charger. Overall, it was an ordeal to get things charged up. Oh, no place to hang your towels so they could dry for the following day. Bathroom counter space was "limited."

Excellent service, Gabriel in Glasgow was top notch. His professionalism exceeded all expectations, and excellent representative of the Mecure brand

Good city centre location just around the corner from both train stations (Central and Queen Street). Double rooms were small but adequate for needs, clean but outdated and in require of modernisation. No plug sockets near bed, so phone could not be charged and sat beside you for use as alarm clock. Shower was good and hot. View from window was terrible, basically back of other buildings. Staff that we met were lovely. Breakfast was very good and very fresh and hot. I felt that there was a lack of security on entering the hotel. Anyone could walk in the main entrance and go up to bedrooms in the lifts. This could easily be fixed with keycards being required for lift access. Overall, for a city centre hotel, I was satisfied for a one night stay.

The location is perfect for visiting the city on foot. The staff is smiling, efficient and attentive whether at reception or at breakfast. Being a gold customer we were upgraded to a privilege room but it is too small, impossible to open 2 suitcases. The carpet is really worn with stains. The welcome in the room with fruit and wine is a pleasant surprise. The bedding is comfortable. There are no electrical outlets at the head of the bed; in this day and age we have a lot of devices to plug in. There is no water pressure in the shower. In the afternoon it is cold in the room and in the evening a constant sound of water between the bedroom and the bathroom is unpleasant for falling asleep.

When we arrived for afternoon tea we were made very welcome, the food was delicious, a lot nicer than other afternoon teas we’ve had in well know high end places in Glasgow. The head chef even popped out to speak to us and ask if we were enjoying it and if we wanted any more! Could recommend highly enough.

Room was really small but it wasn't a problem as it was just a base for the weekend. Staff were fantastic, so friendly and nothing was a problem. Special shout out to Millie and Lacey on breakfasts. You are an asset to the hotel 🙂

All staff were exceptional service fantastic friendly helpfuland so kind i will definately be back best place i have stayed in i will be recommend the hotel to all my friends

The bed in the hotel was really comfortable. Breakfast was tasty and for sure worthy of the price. The staff was super polite and helpful. Special thanks to Rohan for his extra effort.

A short but very pleasant stay at this central hotel.

Staff were great, really helpful and extremely polite.

The staff provide all the little thoughtful touches that make the difference in how much you enjoy your stay. Thoroughly recommend.

The room was small but just perfect for one person, I slept great,comfortable bed. The service was top notch, the people were soo fantastic. Erin was at the front desk, she was brilliant, she was to helpful. There was Milly, she was on hand during breakfast on Saturday, she was so sweet and couldn't do enough. The breakfast was really enjoyable, also dinner was good, I needed to have a change for one of the meals, because of allergies, and the chef was more than accomodating , he came out and checked to make sure I was ok. The head of housekeeping Joy, she has recently been hired, she was a real gem , nothing bad to say. I would definitely stay there again, and I told all my friends as well, they were a bit jealous because they were staying at other places and didn't have the same experience as I did. There as young man please forgive me I didn't really get his name, he moved to Glasgow from Manchester, he was as well brilliant. Please keep those mentioned, they deserve a raise, great location and just all round tremendous place. Thank you for a great experience.

Nice hotel,good location. Good breakfast

Had a fantastic stay, Angela and Rohit couldn't do enough for me, the food was amazing and I was very well taken care of!

Very comfy sleep, fan in room was very well received

So far lovely friendly staff nothing to much for them

Very good experience and the group dinner was delicious!

Brilliant hotel with lovely super friendly staff. Specifically the great breakfast from super chefs Rohan and Vijay and also lovely receptionists Stewart and Stacey. Highly recommend place.

Stacey, Stuart, and Ellie were boffo! Chef vikas chef vjay and Rohan

Our nights were good, breakfasts were great, Stacey has been an angel and the all crew was super nice and helpful.

Great hotel in central Glasgow! Stacey, Stuart, Emma and as well as all the other staff work hard to make for a really good stay.

Rooms definitely need freshening up and external noise reduction needs looking at. On the other hand staff were excellent. Very pleasant and very friendly. Stacey and Stewart were great. Thanks

Bit of a tough nights sleep but all solved with a good breakfast and outstanding service from Stacey and Stewart who definitely went the extra mile.

Very comfortable, centrally located hotel in Glasgow City Centre with cost effective accommodation and food offerings. Parveen (Chef) cooks great soups and wonderful Indian cuisine dishes - recommended great value!

Excellent location with top shops and food nearby

Great location, staff always willing make feel welcome or help anyway. The food is very good, the breakfast is nice and the restaurant got nice food too. The rooms lovely and tidy and clean ………top service, top marks.

Lovely room, but the traffic noise was surprisingly loud even with the double glazing closed. Nice change to have breakfast cooked to order. Staff very friendly and Stacy was very friendly and helpful.

Fantastic nights sleep, breakfast was lovely, Stacey was extremely helpful and accommodating at Breakfast 😊

Thanks to all the staff for the great job during our stay. The privilege room are quiet and Nice. the others rooms are at the perfect time for a refurbishment.

Had the smash burger. Was a lot better than I was expecting so hats off to the chef biyush. He was really nice as well he came out to speak to us when had chance which we thought was a really nice touch. I am a good reviewer on instagram @Scranchester_Food so I know a thing or 2 about smash burgers and this was really nice. I had the bbq one and added an extra patty.

I really debated on my review. First, it was quite warm in the room. Second, if you wanted a breeze; you needed to open a window, which would have been fine except for the noise. We had so much commotion till 0330 from the screaming and yelling in the alley way. I believe we finally were able to sleep at 0400. So, we did not get much sleep. The saving grace was Breakfast. It truly was a AMAZING. Now, it is not the fault of the hotel for the noise, and maybe sleeping in an inner room might be better.

Check in took longer than our flight did, poorly handled by untrained reception staff!

Stacey and Millie were very helpful at breakfast time and the food was great

Very good breakfast and table service from Stacy and Millie. Very relaxing night and comfy beds

Lovely stay at the Mercure for the Open . 7 minutes ftom Glasgow Central in the heart of the city. Excellent breakfast with friendly servers Stacey and Millie .

I stayed with my classmates and teachers. Out of about 6-7 rooms we were in only 1 room had almost no complaints. Air didn't circulate, the bed sheets were nasty, floor was nasty, window wouldn't open at all, the view was a dirty alleyway, room was tiny, the staff didn't want to help and blamed us on the air, mold in the bathroom, the ventilator kept us awake all night, the blankets ran out. How does a hotel not have enough blankets?! Sleeping on the street would be better we wouldn't have wasted any money on that hotel. The managers probably don't want to renovate since it costs them money. Bottom of the Barrel 1 hotel. On a more positive end. The location was fantastic, the food was good enough and I liked some of the staff that were nice enough. Will not return though!

The location was very convenient as I could go to the university where I work, the airport bus stop, and shopping in about 5 minutes on foot. It was also helpful that the surrounding area was safe and it was a place where I could walk around with peace of mind. The hotel stay also had tea, Nespresso, and mineral water in the room, and the bathroom was clean and easy to use. It was a long stay, so it would have been helpful to have a storage space for clothes.

Our room (twin beds) was rather dark with a window onto a narrow side street where the air conditioning was noised all the time - even at night; the window could only be pushed open to a small slit

We stayed because my partner was graduating the next day and we thought that a hotel in the city would give us a stress-free morning before a long day. My room was rotten and clearly had not been cleaned in a while. The carpet was covered in dirt and food, crumbs, and crisps. Our nice clothes got stained because there were random puddles of make-up on the carpet, furniture and somehow on the do not disturb sign which smeared all over my partners graduation dress. The shower water did not get warm and there was no soap (just shampoo). The noise level was absolutely crazy. We tried to find a room in another hotel so that we could immediately check out of Mercure because it was horrible, but the city was fully booked. We would literally have had the same experience camping in a tent outside of the graduation venue. We got no sleep and were shattered the next day. I cannot believe they charged me £180 for that room.

Friendly staff. Very good location. Very small room and not finished cleaning (it was solved quickly). Poorly maintained hotel. Needs a thorough review.

When I booked this hotel I had no idea how perfect the location was, easy to get to from the airport shuttle and convenient to several train stations. Very friendly staff, particularly the woman running the (delicious) breakfast service, who ran a very tight ship! The rooms and common areas were all immaculate. The best shower I've had at any hotel in the UK. Only hiccup I had at any point in my stay was trying to get back into the hotel on Sunday just after midnight, I rang the front buzzer a few times and was eventually let back into the hotel by another guest who was sat in the lobby.

The bathroom seems larger than the bedroom.

Great clean hotel with a lovely breakfast

Never met such helpful and pleasant staff. Location superb really handy for transport bars and restaurants

The Mercure is just a 5-10 minute walk away from Glasgow Queen Street train station and in the Merchant City part of town. So perfect for a night out or city centre meeting. I didn't use the parking so I don't know about this. The first staff member I met at breakfast stank of cigarette, but the rest were perfectly amicable. The room was fine. It had a shower, TV clean bed, but definitely not sound proof. The breakfast was good. Didn't run out food. Plenty of options, including haggis. The lifts were working.

Room was lovely and clean, staff couldn't do enough for me and I loved that I was only a short walk to everything I needed

Pretty grim for the price. The room was pretty shabby overall, lots of things needed attention, poor plumbing , carpets and generally a bit worn and tired plus the window rattled. Radiator knocked every 40 mins , apparently was being fixed but over the three nights never happened. The staff were arguing on arrival , bar staff were on a go slow and grunted. The room was Prestige so was larger and had apparently a city view. Good job I didn't go for the small one! On a plus note the breakfast was great. But would have worked out better going to the spoons each morning. Also issues with the prices quoted and charged

Rooms are small and mine, at least, would benefit from refurbishment. Breakfast was poor on the first day, when the hotel was very busy, but OK on the second.

Good stay, ideal city centre location. Friendly staff, clean room albeit on small side. Good WiFi. Down side - room located at front overlooking very busy road, very noisy especially with late night revellers.

The condition of my room was unsatisfactory, with a broken safe and mold present in the bathroom and overall in poor conditions. The cleanliness of the room especially the bathroom was not adequately maintained throughout the stay. While most of the staff exhibited a friendly demeanor, there were instances of extreme rudeness from one individual. However, the hotel's location is very good.

Food in the restaurant is amazing 👌

V good breakfast and friendly staff in a great location for central Glasgow.