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4,50

Based on 695 opinions finded in 1 websites

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Nº 42 in 228 in Coleraine

Score
OpinionsNoteGoogle6954.5

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Definitely recommend this place for food.

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Frankie Ninja . 2024-07-30

MORE AT Google

Unfortunately there's isint a zero above to review the manner in which I was treated by hotel receptionist Brenda! I had previously made a booking on May 4th with a lovely girl Michelle for July 27th for my birthday trip. I rang up last week to confirm everything and was informed Michelle was no longer a member of staff and the manager told me that the price I was initially quoted was "wrong" I explained that this was the price I was given and he informed me that he'd have to check it out and get back with me as soon as possible. I waited a further few days and no response.... I rang up on Sunday and was met with an extremely rude receptionist her name was Brenda ..... I tried explaining to her the situation and the price I was initially quoted she would not let me talk and her response was and I quote: "You will not be getting the room for this rate ok you cannot expect to have a room at that rate "! I was totally shocked in the manner which she spoke to me and I tried to explain that Michelle had verified the price previously to which she replied "Listen I don't care your not getting the room at that price no matter what you say !" To say I was upset and shocked in the manner she spoke to me is an understatement! I previously worked in my own family business and I would never ever dream of talking to a customer in that manner! I told her I didn't like the manner in which she was talking to me and she replied "I don't care " and hung the phone up! I was in total shock and rang back to speak with the manager but again I got Brenda she told me the manager wasn't available and said listen if you ring back here again I'll blacklist your number and call the police! I was extremely upset and this stage and I said I want to talk with the manager asap to which she replied I am the manager and I said you said previously the manager wasn't available so I said you lied and she replied "so what if I did your not getting the room at that rate" again she hung up .... I rang back on Monday morning and was chatting with the manager. I explained to him what had happened with Brenda the receptionist and he was extremely shocked and apologized on her behalf said her behavior was unacceptable. He said he'd investigate and talk with her and ring me straight back . This was Sunday and I'm still awaiting on him to return my call!!

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Natalie mc Mullan . 2024-07-24

MORE AT Google

This is our fourth visit to this wonderful place. Each year we go for a girls break. We had an absolutely fabulous experience. Amazing staff from the wonderful cleaners to the friendly and obliging waiting staff to the tremendous reception staff particularly Brenda . We couldn’t recommend a visit to this hotel highly enough. Well done and thank you everyone for making our break wonderful .

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Lynne Thompson . 2024-07-18

MORE AT Google

Awesome night good service and good food

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Patrick Bunting . 2024-07-09

MORE AT Google

Great place for nice lunch with options a little different than usual. Service was excellent.

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linzi buchanan . 2024-07-01

MORE AT Google

The food was tasty and serving size was generous. Unfortunately my duck was overcooked and the service for ordering and drink delivery was very slow. The decor in this place is overwhelming and garish, I didn’t know where to look.

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Jane Ledingham . 2024-06-30

MORE AT Google

What more can I say amazing experience. My husband booked us in for our wedding anniversary this place did not dissapoint. I loved how friendly the lady on reception was a proper people person. So welcoming on our arrival and full of fun on our checking out. Decided on room service for dinner was the best option as I am suffering a hand injury and a little embarrassed on my lack of knife skills. So easy option was a burger!!!! Oh my it was so tasty and quick to arrive. We where in room 21 Maralon Monroe room attention to detail was on point. So mutch to take in still noticing the finer details next morning. Then to finish off with an amazing breakfast husband had eggs bennidict, I opted for traditional fry and again outstanding hollandaise sauce 10 out of 10so thick and creamy. Overall I now know what the hipe is amazing night away staff, accommodation and food all top notch. Thank you for our amazing experience The Haggan's ❤️

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Dawn haggan . 2024-05-30

MORE AT Google

Excellent. Very high quality al a carte menu. We found the pork belly and steak to be superb. Decor in the restaurant and bar area great. Highly recommended.

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Richard Reid . 2024-05-27

MORE AT Google

Wow,what a fabulous place, the decor is superb. Michelle was very friendly and welcoming on arrival. Our room was wonderful. All the staff were very friendly and attentive. The food was delicious. Best whisky sours ever. Very highly recommend to others and we will definitely return.

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david chevalier . 2024-04-30

MORE AT Google

Really lovely boutique hotel. Would come again!

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Miranda Berridge . 2024-04-29

MORE AT Google

Great experience. Food and room was top drawer. Booked a stay for family members as a gift before checking out.

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Will Colhoun . 2024-04-24

MORE AT Google

Was in for food tonight and the place was extremely busy but the chris the manager was able to get us a table and the bartender Jamie made sure we got our drinks very promptly considering how busy it was, food was totally unreal one of the best meals ive had in years , well prepared menu by very skilled chefs and the service was next to none the staff will go out of their way to help you with anything,this place is a must try for anyone visiting the northcoast

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Aaron Carty . 2024-04-20

MORE AT Google

Myself and wife visited Portstewart for the first time today & called into Me & Mrs Jones for a late lunch. Service was great & food was amazing. Highly recommend the Korean Chicken ‘small’ plate.

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Paul Cunningham . 2024-04-12

MORE AT Google

Had a booking today Easter Sunday for 6.30 and on arrival an hour in advance spent 10 minutes waiting to be served at the Bar ! £11.20 for a glass of wine! We were eventually seated by 7.20 after having asked 4 times! An absolute shambles as had to wait another 15 mins before the offer of our order being taken. People with bookings after ours were seated first - no organisation or awareness of customers waiting! Shambolic and we left ! All round a dreadful experience and we certainly won't be back!

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Rory Oboyle . 2024-04-01

MORE AT Google

Weird and wonderfully wacky hotel and decor. Only downfall was the dinner. Bit over expensive for small portions

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Ian Scott . 2024-03-10

MORE AT Google

Had my 18th birthday party here, lovely area and great for summer and spring but will never forget the unbelievable service here. We accidentally left 2 of my birthday presents and a balloon pump at the venue which was happily taken care of and was brought to reception, my dad and I realised the day after and called immediately and was told they were waiting at reception carefully, we went in to grab back the things we forgot and was told they had no idea where it was and to come back another time, I came back again a couple days after and were extremely suspicious with me and rude and never even looked for my items and only started to when i was there, were really friendly and helpful until i told them what I was looking for then suddenly looked really guilty and wouldn't make eye contact with me anymore. They told me to leave my name and number for a 2ND time (because they didn't bother to call or save my number the first time) They said to come in again another day which i did, they said they could not find the items even though we were told they were at reception but suddenly weren't there anymore, I was extremely disappointed as these were important presents to me and I left my number AGAIN to give to the manager (who also did not call us). After months of waiting and asking, I proceeded to ask one of the bartenders around my age that admitted that someone probably stole it or gave it to someone and they don't want to admit it to me which seemed plausible as they were leading us on and lying to us for months. Please don't trust this place with your belongings and don't trust the staff either as they clearly like to take things.

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c . 2024-03-05

MORE AT Google

Beautiful place quirky but well put together.

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Robin Finlay . 2024-02-25

MORE AT Google

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