Mcdonald's Restaurants in Carmarthenshire

It seems there is new management here as the standards of service have gone down during the last months. My Big Mac today was skinny and even worse was only luke warm. End of term report :- Can do much better.

Food left to get cold whilst staff faffing around because both drink dispensers had run out. No one could be bothered to fill them. Slow, rude and lazy. Manageress offered eventually to cook new food. Quality of presentation was dire. Everything looked like a blind toddler had put it together. A large order of fries were exactly the same size as regular but in a larger box. Folks, just give this place a miss and either go to subway or burger king.

Not really impressed, cheeseburgers flat as pancakes, ceasar wrap half empty, and waiting time was quite longish, so would expect better.

Visited Cross Hands branch on 22nd May 2024. Firstly, had to go to several tables before finding one clean. Both the burgers and fries were warm so by the time they were half eaten they were both cold, this is the third McDonald’s visited this year and every time served up warm food. Food should be served hot and fresh, this now never happens, think you need to up your game or else you will lose customers, well I’m giving you a miss now, maybe forever as I am fed up with unclean interiors and warm disgusting food. The only good thing I have to say about my visit is that the music for once wasn’t loud, sad to have to write this review, but it’s an honest review of my visit. You force me to try your rivals.

Terrible full of acne filled teens who don’t wash their hands. Tbh mate I wouldn’t bother ever going here again they were slow and were handling phones and touching food before washing hands. Disgusting . Also didn’t mention some emo playing if ur my life into pieces loud on speaker . I must admit it was fairly entertaining watching him dance

Usually the food here is good and they don’t usually mess up our orders however this time I ordered two large fries and the pictures show what we got as soon as we brought them out of the bag (no chips at the bottom of the bag) by the time we got home and saw this it was too late to go back maybe they had a potato shortage and we’re rationing the fries

First taste of fries and I could tell the oil was in dire need of changing. They tasted stale and of overused oil. No correct packaging - Big Mac arrived in a fillet of fish box. Ladies toilets smelled of stale urine - really smelled, like someone had pee'd on the floor repeatedly and the floor had never been mopped. Not great.

So clean and quick staff very friendly especially the lady that was looking after the restaurant Credit to this world and unusual to find at Macdonald's

As an ex employee, worked there many years ago, it’s hard to say this, but every time I call they “NEVER” get my order correct and the food is always cold. I accept there’s a high turn over of staff, but the standards are very poor. I will not be calling again for a very long time, they owe me so much money after getting my order wrong and cold food! Sort you act out 🤷🏼‍♂️

I've called here twice in the truck over the last 4 weeks to have a break and twice it's been shut. There's staff there, but never open. It's bloody annoying!

Utter shambles! 30mins queue due to slow service. Food was diabloical! Burger came out with 1 gerkin, 1 slice of onion and hardly any sauce. the burger was like it was 4 days old and was so hard you could have used it as door stop. The bun on top of the burger was mangled like it had been used for target practice!! Never again, useless!!

We called at McDonalds Cross Hands at approx 3am on 12/12/21. We ordered at the drive through, no mention of did we require a paper bag. I ordered a Quarter Pounder with Cheese, my partner ordered a chicken festive meal. The guy who served us the food clearly displayed by his actions that he did not want to be there and seriously lacked any customer service. We waited for order to be cooked. My partner took a bite into what she thought would be chicken and then looked at the contents. This was a mix of 2 beef burgers and bacon. My partner walked into restaurant to ask for replacement. The same guy did not even apologise for the mix up. when eventually the correct meal was ready, all was thrown into a bag with no care. Again no apology. As for the meal itself, the burger roll was not fresh, the contents was not as expected. Would not be recommending.

Clean enough, simple ordering points are easier than explaining to a server but only two means it's not much quicker. Small eat in area and food about the Mcdonalds standard. You cannot give a Mcdonalds more than three stars as the food doesn't warrant it.

Very good C19 precautions. Staff polite and helpful. Food was hot and presented well. Clean facilities. Clean and tidy within restaurant too.

Don't often call here and wish I hadn't. Ate in the car park expecting hot food but oh no, food wasn't even luke warm. As it wasn't open to sit in couldn't even complain about it. How hard is it to serve hot food in a fast food restaurant? Oh.....no sauces in stock that we wanted either!!! Such a disappointing experience. Would not recommend.

If you like your food cold and dry, and strawberry flavoured chocolate milkshakes. It had obviously been left standing quite a while. No point in complaining, they don't know what hot food is in these places. Wont be returning.

Every time I come to this mcdonalds I always have an issue. I ordered a plain mayo chicken, and was order number 4. Instead I came home with a grilled mayo chicken which states ‘no lettuce extra mayo’ which was for order 5. The worst of it was even though this wasnt my order, they still had it wrong and put lettuce in it. Also i did not recieve the sauces that was on my order. And I never got a receipt so I could not even do a food for thought. Honestly, poor management skills and awful staff.

We called in to McDonald’s in cross hands on day trip to west wales, convenient location limited parking bays so we had a drive through to save time, we got what we ordered off the saver menus pleasant staff, you get what you get when it comes to s McDonald’s

this mcdonalds is awful! the staff are rude, you never get what you ordered and its always cold and when you tell the staff you have the wrong order they do not care! if we have been a far distance we stop here as you can come off the bypass and back on easy without going out your way and every single time we have it we always say not to come again but we do and regret it every time. the last time really was the last!!!

Then order from here. Because you NEVER get what you ordered. In my case I usually only notice when I get home and it is too late. Completely inept staff. Food is always cold

Although living locally this is the first time we have visited here. The place was very clean and today, far better than most. Excellent friendly service. Like all McDonald's a good choice of food for all.

My dad went to McDonald's in Cross hands and ordered me a bacon double cheeseburger. When I opened the box I found no bacon (even though we ordered bacon) and no gherkins. I am extremely disappointed with McDonald's as every time the orders are satisfactory....

This served a quick snack for breakfast. The staff were friendly. The food came really fast and was tasty. Prices were reasonable.

Without a shadow of a doubt crosshands is what mcdonald's is all about. The cleanest friendliest restaurant of the chain. It is always a great experience at this restaurant. I travel a lot in my working day and this restaurant will always be my choice...

Could not wait to get rid of us, my girlfriend ordered food and got the wrong wrap and had no chips with the meal and I've ordered a bbq wrap with no salads in and when it came it had all the salad in there...

I'm allergic to ghirkins and they obviously cannot be bothered to read what requirements I specified. Completely waste of money as I could not eat my purchase, cross hands are terrible.

Ironic how they call themselves fast food. Customer service at the drive through is good, can complain with the staff. It’s just the wait. Breakfast, two bacon sandwiches, 1 breakfast wrap and 1 bacon egg McMuffin. It was cold, so it clearly wasn’t being made...

Extremely disappointed with my visit to cross hands McDonald's. I ordered the New Big Mac with bacon. But when I received it, it had been thrown together in the box, missing the bacon out totally. I took it back and all the assistant did was,...

Ordered a meal only to find out half of my order was missing .Not quite good for a multi national company get it right

As an ex employee I wouldn't expect 5 star service, (not in the real world). Because of the high turnover of staff, it's hard to get consistacy. I would like to say they are great, but they often get my order wrong! I know they...

Every time I visit here, either before a morning shift, or after finishing night shift. I always get told at the ordering Kiosk that the system is updating or the tills are down. Or something feeble along them lines. It’s total lies and clearly the...

Awful service and rude staff! Staff need to be trained to be welcoming and patient with customers. They also forgot about 3 items on our order...

Visited late on return from Swansea. Friendly prompt service. Tables could have done with a better/more regular wipe down but the food was acceptable and relatively good value.

Crap absolute garbage don’t wast your well earned money on swill! Cold food unseasoned bland diluted drink plus waiting time fast food my bum