Mcdonald's Restaurants in Midlothian

Terrible service. Staff unaware that a black coffee is same as an americano. The payment machine messed up so I was told I had to go back and re-order. Is anyone supervising this place? Go to Greggs instead if you can.

No ice cream again!!! Not sure why they have it in menu as clearly to lazy to clean machine ……. Or maybe too busy eating !!!!!!

Don’t bother trying to speak to any of the staff to try and resolve the current issues they appear to be having! Are rude, obnoxious and will hand up on you! Absolutely shocking way to treat your customers - over 2 hours for delivery and they refuse to update or cancel the order! I’ve cancelled this now but honestly the customer service was disgusting!

Place was tidy and clean and it was a good experience until the food arrived. The chips were tepid and floppy, the Big MAC was cold, stodgy, limp lettuce but the relish was tasty. I reckon it had been sitting forgotten about under the lights? My cake was ok buy hey you really can’t go wrong with that 😳😳 Admittedly it’s a while since I’ve been to McDonald's and not encouraged to repeat any time soon. On the plus side it was a family gathering and my wee grandson enjoyed his fish fingers.

Chicken mcrispy meant to have peppered mayo, more like pepper with a hint of mayo, way too over powering. Staff friendly enough, got seated no problem and didn't have long to wait.

Visited the drive through at around 13:15 on 12th December 2022, it was fairly busy but the queue was moving fairly quickly. Ordered a Big Mac Meal, a cheesburger Happy Meal & soft drinks. Parked up ready to enjoy. Now, MacDonald's description of a Big Mac: The McDonald's Big Mac® is a 100% beef burger with a taste like no other. The mouthwatering perfection starts with two 100% pure all beef patties and Big Mac® sauce sandwiched between a sesame seed bun. It's topped off with pickles, crisp shredded lettuce, finely chopped onion, and a slice of American cheese. Today's reality, a soggy bun with a smear of sauce, a pickle, soggy lettuce, no onion that I culd find and no cheese?? Delightfully served up lukewarm, frensh fries were all bit cold. Cheesburger Happy meal? MacDonalds say: Beef patty, pickles, onions, and a slice of melted processed cheddar cheese, all between a freshly toasted bun. Toasted bun? No same sad soggy affair as per Big Mac above, lukewarm as were the fries. Not a happy Happy Meal. Best advice, avoid this horrible little Macdonalds. Whoever is running this franchied outled should be ashamed of what they are serving up, serving products with items missing perhaps to prop up profits?? Who knows but it was terrible.

This McDonald’s is far too small for the occupation of customers. With all the news builds nearby, the deliveroo drivers and other collection companies the restaurant simply cannot handle the amount of customers. The car park is also ridiculously small, that even if you wanted to leave the queue you joined after 30 minutes you can’t as it’s a single lane circling the restaurant. Drive 10min up the road to loanhead McDonald’s if you’re that desperate for one

Hi, I visited the Cameron toll Edinburgh McDonalds. This is my review of the Triple cheeseburger and the grand big Mac and cola. The cola was really good had alot of ice but I enjoyed it 6/10. The triple cheeseburger was good and good value for money very tasty burger 6/10m If I never got the Grand big Mac it would have been a 6/10 meal. Unfortunately the Grand big Mac was NOT Grand at all. The big mac looked ok but hard to hold and it went cold extremely quickly with less than a 2-3 minutes. The taste was very bland and not that exciting to eat. I actually tried to eat the burgers without the bun that didn't help. i actually could not finish the burger because it went that cold and I was a bit embarrassed to ask for a new burger. For next time, I expect a grand big Mac that is bursting with flavour not going cold. Could I recommend McDonalds. Yes. For the Cola and the Triple cheeseburger Absolutely. Good value for money But for the Grand dish that at is the Grand big Mac. NO. Just No.

Breakfast for two. Very good although bit too much ketchup causing bun to slide about. Lady cleaning areas was very thorough and everything spick and span. Well done

They had no bacon for breakfast which is a staple for half their menu so god knows what was going on that day. We won’t be back for breakfast in a hurry.

Ordered on app and arrived after a 10 hour shift to find the site closed, no information, no staff and no where else open locally to get food at nearing midnight on a weekday, highly disappointed and letdown for a site that is still listed as open 24 hours on the app... not sure what is going on here but for the time being it seems to no longer be in business?

Waited in the drive through queue for over 45 mins, then was met at the window by a very rude and irritable manageress called Kiely! Why they remained open with only 5 staff is beyond me, though ultimately it is the customers who suffered. We were left gobsmacked at how downright nasty Kiely spoke to us and the food order was wrong upon collection. Restaurant was closed to customers walking in and we also got stuck in a 20 min queue to get out, so we were most definitely not waiting around to complain! Sort your manageress out McDonalds as this had to be the worst visit to the worst McDonald’s ever!

We just drove 30mins with my 12yrs son to get a ‘treat’, upon arriving at 9pm on a Saturday night we were told they were closed, when we asked as to why you were closed to female server acted very rude and irrational saying ‘it’s none of your business’ and even shouted after us as we drive away saying’ leave McDonald’s staff alone’. I think you may have a loose cannon working for you. Certainly NOT the kind of behaviour my 12yr old should be witnessing at a place like McDonald’s.

Not been to McDs since Covid started and hugely disappointed. Ordered drive through meal and went for Double Cheeseburger Delux with Bacon. Found somewhere to sit and eat in peace to then find out no Bacon included. Well peeved as too much hassle to get back there and either swap or complain.

Came in for lunch with my daughter about 1pm, was kindly made aware tables were occupied and they would let me know when one was available - the staff on the door (Nice chap and woman cleaned every surface constantly) - was great to see two lovely people take pride in there job....absolute class

Quick drive through snack after night out 11pm. Very disappointed, my food and coffee were Luke warm, there was no salt on my chips or provided in my bag nor was I given any napkins & to top it all my latte was loaded with syrup (caramel?) which made it completely undrinkable for me. All this and by the time I had tasted anything I was already on the bypass heading home so complaining was not an option. Poor show McDonalds, must try harder.

Excellent menu and also nice to sit in or take away. Very handy for local shopping centres, and 5 minutes off Edinburgh City bypass (come off at Straiton Junction, and head towards Loanhead)

This recent visit was at about midnight - I was working so nipped in for a coffee and a quick loo stop. The girl behind the counter told the guy she handed the cheeseburger too told him *I spat in that* clearly meant to be a joke but it put me off a bit

Our youngest spilled her fries and was beside herself. Not only did Paul (customer care) immediately identify the issue without being told, he brought straight over some more fries before he’d even swept up her mistake (though this followed immediately). He could see she was somewhat tearful, so he quickly knocked up an origami unicorn. Spent a good while with some enthusiastic young boys, too, showing them the niceties of asteroids. A perfect example of why McDonalds is the best for family experience. Dab on the haters.

We stopped by on the way to Rosslyn Chapel for breakfast and coffee. Service was good and was very fast

Fabulous friendly staff, Very helpful service from Beth McCallum, helpful and well managed when helping with a large order. Thank you

Took advantage of the coupon deal for a Big Mac and fries.Service was very quick and didn't need to wait long for my food.Food was your average McDonalds - although could have been a bit hotter.Sat outside and ate it - McDonalds need to have a better litter bin. Whilst we were sat eating our food someone put some rubbish in the bin (pictured) which within 5 mins fell out onto the floor. The seagulls can easily get into these.Come on McDonalds you need to improve your refuse collection !

Got there before the morning rush but took ages to get our order, despite it only comprising of drinks. Friendly, polite service though, and new decor throughout. Toilet had an overflowing urinal and the door opened the wrong way, fully exposing anyone stood at the urinals with their bits out.

The design of the drive thru is terrible. not only do you queue to get your order. You have to queue to get out, as other people are looking for spaces and you get caught up in the rush. Most of my drive thru orders are wrong, or there is something missing. Sometimes it's just the sauce, but on one occasion there was no burger in the bun. Check order before you leave!

The usual mcDonalds food but you can skip the que by ordering and paying by card on their new dangled machines and then they bring your meal to you at the table. Great.

Nothing different than any other McDonald anywhere, food was cold first time but the staff changed it.

Place was really busy when we arrived but service was quite and staff were friendly , floors were a bit messy with chips lying around , could have been cleaned up a lot quicker , wi fi good , toilets clean

I was here for a quick stop food was ok and service was the same as any other McDonald's parking was a bit tight though but nothing different to any McDonald's

Place was covered in flies, spiders web in corner of the window, dead flies in the light? I won't be back!

Had to throw my lunch and kids lunch away as to many flies about. Horrible when trying to eat. Won't be back to this McDonald's

What can be said of macdonalds...I was more of a Mr wimpy man then burger king But when mcds do world burgers it awesome. .but there's very little more I can say about it..

Visited at 11:30pm on a summers night, couldn't get a milkshake or ice cream as the machines had been turned off for the night although they are open 24hours. Staff member serving at drive through didn't seem to be very happy in her job and was a bit brisk with us, fair enough it was 11:30 in the evening however if your job involves interacting with the public then you should make an effort.Won't be back in a hurry.

What if anything can you say about a McDonalds. On our visit the service was quick, the staff polite and the location, on the verge of an out of town shopping venue, is good. Offers seats outside.

Restaurant was really busy in the drive through and in the queue, staff polite and friendly but it is evident they are very short staffed, food pretty standard , portion sizes of McDonald's are getting visibly smaller,but being fair this individual restaurant cannot help that. Standard breakfast that does the job

Drive through last Saturday night/Sunday morning. About 1am. No queue but we had to wait a very long time for our meal. The girl putting the food into the bag said "Big Tasty 2 Fries?" Yes that's right.... Well somewhere between her putting the food into the bag, adding a few magical spells, and handing us the food .. We had been given the wrong order.. I know it's late and the staff tired but it's happened before. Poor service.

I'm not a huge McDonald's fan but convenience does occasionally bring me here.In this case I was trying to get breakfast at 6.30am and McDonald's in Straiton was the only place nearby that was open. In fact it's open 24 hours a day.I had a breakfast wrap. It was tasteless really but satisfied my appetite.This McDonald's is a good size but could do with more parking spaces.It's located in the Straiton Retail Park.

So after enjoying a morning shopping with my mum we decided to go for a McDonald's. It was very busy as always but when we eventually got our order taken after waiting we got told they were having trouble with their card machine! And that it will be fixed on 2minutes, after a 20minute wait in total we eventually reach the first window to pay and then be told that the card machine has broken. Disappointed in the manager who walked past and didn't even tell his customers the issue! Shocking

Got ma bird a chicken wrap and a milkshake for aboot £3 absolute deal. Gid fir kids as they have a gid menu so if u have got yer bird preggo then the meals will be cheap

Cook fresh and to be able to get it hot would be great!! Apart from that great, I love the big tastys, just annoying when your looking forward to it and it's only warm... Need hot food!!✔️

É um mac, normal como todos os outros. Nada de novo. Gorduras e comida barata. apenas isso. Mas na Escócia há tanto para ver. tanto para conhecer, fora o habitual de todos os dias

My daughter and I visited very late one night on the way home from hospital - my daughter was about 8 months pregnant at the time. We ordered at the counter and the young lady told us to have a seat and she would bring it over rather than have us stand and wait. A very helpful and pleasant young lady and we enjoyed the food.

Like all McDonalds restaurants they have good staff and clean facilities good areas for children to play and always at convenient locations and fast food at a very reasonable cost

Just great! Quick service, food to standards! Clean restaurant and helpful staff! Just what you want when you walk into a McDonalds!

Does what it says on the tin, cheap and cheerful fast food, nothing to rave about but nothing to complain about, great for a quick hunger fix.

What went wrong..what ever went right with this place?Horrible blot on the landscape, pumping out junk food to drivers and teenagers, whom then use the surrounding area to discard their food packaging.

We decided on a take away breakfast so we could get to the city and on with our visit I haven't had a breakfast before although rest of group had 7 in total really enjoyed it very quick and very nice Thanks