McDonald's Deptford in Lewisham

Too many items missing - hardly any communication

Drink spilled all over my food

Food was warm but wrap had ketchup and tortilla was unpleasantly hard

My food was damaged and no sauces I specifically chose were delivered , it’s compulsory to choose 4 sauces yet none are delivered at all and to make matters worse my food was smudged ?

the food was too cold and a little wet

food cold, where's my sauce, straws bruh

items were missing and i have not been given a refund. i will never by food from the deptford branch ever again

I never received my order for the second time

I received the wrong order and not what I paid for

drive was rude and didn't understand my son when giving the code and kept knocking on the door to ask for code three times

Missing food and food that did arrive was freezing cold

delivery driver originally didn't want to come to the door to deliver

the food was cold when it arrived. maybe you need to get something to keep the food warm till the delivery driver takes it.

My order DID NOT ARRIVE!! I was told it was delivered at 19:55 but it’s currently 19:41! I don’t want to be charged with an order impossibly delivered in the future; plus as I never have a code, why on earth is it considered delivered! I even tipped

Very efficient, very polite and decent hot coffee from this branch today 👌🏽

No straw for the drink and no sauces were delivered

not being funny but there’s no sauce, no straws, our drinks weren’t even filled all the way up??

No sauces, no straw, fries had no salt and they didn’t close the lid of the drink properly. Quite upsetting.

Hamburgers are cold and ice cream fully melted

Bun was burnt and they forgot the fries

I would like I full refund please as I haven’t received any order

No sauces or straw! How hard is it to follow the order!!!

my order wason time but sadly the lid of 1 of my cokes had come completely off and soaked the fries made the quarter pounder boxes wet there were no condiments that i paid for and no straws even though i ended up with 1 coke

everything i order from here there is ALWAYS something missing!!

Item came freezing cold, apple pie was meant to be discarded by 1849 but ordered my food at 1915 and got a unsafe apple pie

Most of my order was missing and the rest was cold this is an absolute joke we pay for it and don’t receive it so I would like my refund for my order that was missing

The service here is terrible. The manager named Hassan couldn’t check my order that went missing although we had all the details and on top of that was indescribably rude to me and kept repeating the same thing , not actually helping me solving the problem. He told me to order my food AGAIN making me waste another £30 which still hasn’t been refunded to me. I contacted customer service which led me to uber service which told me to go to the actual mc Donald’s which served me the food and he still they couldn’t help me with my problem. In the end I left with nothing and they basically took my £30 leaving me and my children starving . Absolutely terrible. By far the worst experience I’ve had to deal with mcdonalds.

driver didn't even deliver it. absolute shocking. lately alot of these issues have been happening with juateat. I stopped using uber a couple years ago for this same reason. its not hard to contact somebody if you can't find the address!!

it took too much time, and everything is cold. I really upset for this.

Very bad never get the stuff I ordered

Cancelled my order after waiting 50 minutes

It arrived really cold had to microwave it to warm it up. It ruined the chips but everything else is edible

food was cold again for 3rd time I will not ordering from McDonald's again

Most of the order was ok, fry’s were cold, chicken sharebox was meant to come with 4 dips, I only got 2 and they were not the dips I ordered… can’t eat bbq so spoilt it

Delicious food, delivered on time Good service.

What’s the point of a delivery code, says it was delivered but wasn’t

Food was cold missing items! Awful!

The chips were so bad they were hard and not very fresh

Missed out sauces and condiments again - not much good having dipping bites if there is nothing to dip it in - I never learn!

My oreo mcflurry is missing. Also, I ordered medium chocolate milkshake but was given tropicana orange juice. Why?

Food was 49 mins late and cold not happy with the service at all

I live 2min away and my food always comes cold which I don't understand as I'm around corner from deptford McDonald's (2mins) this is not first time...thank you time .

They restaurant also forgot my coke

The time of delivery kept on going up which not really a great idea especially for families with young children

Very bad service for delivery riders. Deliveroo uber and just east all service are bad for the riders

Awful place avoid avoid. Staff were clueless

Don't order from here late at night, will be left waiting hour plus just for food to be delivered

The food was really cold, Missing a burger and buns was hard, it took really long to come I understand accidents happen but I would like a refund

One of the shift managers exhibits remarkably poor serving quality. It's difficult to understand how he attained a managerial position in the first place! It's quite astonishing.

for the second time it was paid 2 sources and was not received

Food came extremely cold & stale when i specifically mentioned in my notes that i want it to come hot. reheating mcdonalds is not nice AT ALL. I did not enjoy this and had to throw it in the BIN after waiting so long

I never got my sauces? I paid extra and didn’t get the sauces that come with the nuggets in any case

If you do not have an item ask the customer what they would like instead..DON’T send alternatives that may not be wanted. Not happy with the service

You didn't put my ice cream in with my order!!! You guys used to be so good whats happening???

Food was stone cold, not sure how many drops the guy had but reheating McDonalds makes the fries go soggy and the burger sweaty. Not a great experience and not to be repeated.

Bbq sauce was missing. Chips boxes were only half filled. Chips and burgers were stale. Straw was missing and drinks had no ice.

If you order via Uber Eats, most probably you are throwing away your money, orders never reach destination

Came cold and ordered over an hour ago

drinks spilled ruining all the food missing item....

Korea was very nice and very pleasant

Never arrived! And you won’t provide a refund.

Cold coffee today 04/05/25 Had to bagmy own food to take away. Today cold coffee

missing drink.. keeps happening

My drink spilled allover my food

My pancakes and McMuffin was burnt. I usually get good food so i don’t know what happened

he bring the drinks too bad and make the sandwiches too wet

it took over 1 hour for our food to turn up not the drivers faultover

You delivered the wrong order your delivery receipt was different to the vat receipt I only got half a meal and the wrong drink this is the reason I stored using you before

I came here with my toddler son and needed help with a baby seat no one offered me any help despite the staff seeing me struggling Terrible service the manager was faisal

Usually fast service, if not fast then the order comes out right. There is a staff member who works there, she might be the manager. Her name is Mona. She is always so lovely, friendly and cooperative. Even when it is crazy busy, she never fails to be kind to customers. Everytime I come to McDonald's and she is working there, she makes my experience better by her kind smile. She has very good customer service. Overall this McDonald's is pretty decent for the area it is in.

Always a bit of gamble ordering McDonald's to see what theys missed etc. However second time in a row everything was all delivered and at a good temperature. was a bit of a delay on delivery but forgot it is marathon day so my fault for not realising.

The drink was spilled over the bag and the cup! There was no straw, wrong and missing condiments and cold food!

Drink spilt - all the food was drenched

Today’s McDelivery has been a fiasco. My Big Mac missing from the order, sweet chili sauces missing from the order and lastly the fries were a medium instead of large what I ordered.

My order was complete wrong we got no double quarter pound with cheese drinks half spilt and mc crispy had the wrong stuff

Food was soaked by drink was unable to eat

Freezing cold, drink only half full. Awful

I was not happy with my delivery my drink had spilt, not from the driver the lid was not fitted to the cup properly. You could clearly see it was a faulty lid. And my chips were cold. I was quite disappointed today as never normally have any issues.

This is a regular occurrence food missing and no refund staff that don’t take any responsibility for their actions don’t order from here if you don’t want to be disappointed

drinks spilt. driver nearly dropped them because the bag ripped

Again this branch forgot food!!! Why do you not have a process of checking the order is complete before handing over to the driver!!! Now someone is not eating because you forgot their food in the order!!!

Everything was wrong, I don't know how such an error can happen when my correct order was on the side of the bag, some poor child now has to have a big mac or quarter pounder instead of their happy meal, terrible service within the Deptford McDonald's as always, this isn't the first time it's happened from this restaurant either, this restaurant doesn't deserve one start but unfortunately that's the lowest I can rate, personally they deserve a 0 star!

The food was good but I was charged 3 times for it £24.23p I only want to pay for it once not 3 times

For the second time in a row, they brought the wrong drink so I would like to be refunded as I paid extra.

More staff at the tills/checkout may positively enhance the customer experience

I was not given part of my order

rubbish service the your money but no order also make sure I get mymomey

twice in past week I cancelled as 2 long I hope you return my money won't use you again rubbish service

I didn't get the 2 sauces for the chicken nuggets

missing a patty on pancake meal

Our food was late it was cold and one of the drinks had been spilled everywhere!

that was not porridge, hash brown and strawberry milkshake.

my food took ages to come and was cold this isn't on i only get £3 something back

They were ignored me and a few times wrong order And no minecraft toy a long time. All the times unavailable. Others area futher away available. So why this lack laziness unavailable toys adult minecraft I find horrendous I ordered mcfluury for 2.19£ they gave me tiny small mcfluury very wrong size. I didnt ordered mini. I paid 2.19. Very disappointed and very lack communication.

The food didn’t arrive for over 90 minutes, then abruptly changed to delivered. Haven’t received anything, and this is the second time this is happening. I have no means of contacting McDonakds. I’ve asked for a refund. What’s the point of charging £3 for delivery if you can’t deliver?

Can get busy but still fast, food always hot and correct, polite staff

i was outside the restraunt when i placed the order. I live 300m from the restraunt. it took almost 1hr for the courier to bring my order. he was on foot with no delivery bag it was cold

I'm absolutely appalled with the whole service, first I waited a long long time, the food was cold and the drinks were spilt over making everything wet! I want a refund ASAP and the location is only a few minutes away from where I am and I couldn't even eat it!

On 05/04/2025 at 4:45 I ordered a fillet o fish meal and the chips they gave me tasted very old and they were probably cooked hours ago. When I went to pay the bill, another white male staff came with a big tray of red meat and chucked it in a bin with his hands and the cashier who was a black female said "this is my bin don't chuck the red meat in the bin barehanded in front of the customers". The white male then proceeded to make people's order without washing his hands and barehanded too. I asked to change my chips a few min after I ordered it and they told me they ran out of chips and they offered hashbrow instead- they weren't bothered and said they are only serving breakfast now. You can ask the black female worker about the red meat incident as she is aware of it.

Used so much paper wrapping all for them to only deliver one single burger but not the other £10 worth of goods