McDonald's in Castlereagh

Again get tea with no milk ,no hash brown with meal ,how can someone not take an order and get it right if I ask for tea I need milk ,every order there's something not right

It is fine for what you get.will not be best or worst meal of your life.

Food is always terrible via drive through. Cold and old, never tastes fresh. Very poor

The worst McDonald's branch, the employees just yell at customers.

Terrible service. Ordered McDelivery, one of the items was missing. Tried to contact customer service through McDonald's application, no luck. Definitely not delivery driver's fault, as my order arrived in a sealed bag with all stickers intact. So McDonald's kitchen crew forgot to include an item I paid for in my order.

I just had a chocolate milkshake, which was lovely. The young lad on tills was very pleasant, as for the rest, they just stare! Not the cleanest McDonald's, floor greasy, making it slippy!

Is this 24 hours? Advertises outside '24 Hour Drive thru' Arrived ar 5:15am & there was a cone across the entrance to the drive thru. Noticed a cleaner & another member of Staff in the restaurant. We asked him & said about the sign. He was very rude & said 'Not my sign mate'! If you are not open 24 Hours then take the sign down and don't mislead customers.

I recently had a meal at McDonald’s, and it was okay overall. The food was exactly what you’d expect—quick, convenient, and fairly satisfying. I had a burger with fries, and while it wasn’t anything special, it hit the spot for a quick bite. The fries were hot and crispy, but the burger could have used a bit more freshness. Service was efficient, and the staff were polite, but it’s McDonald’s—so it’s all about fast food, nothing gourmet. If you’re looking for a quick, predictable meal, it does the job, but don’t expect anything out of the ordinary.

Drive through perfect after dad's taxi. My son myself chilling out. Good quick service.

Place has really gone downhill, I either get cold chips, juice missing from the cup or only filled 3/4, half burnt burger rolls or their latest one is letting me pay extra for milkshake and then telling me at the COLLECTION POINT (drive through) that there's no syrup and can only have fizzy juice. This has happened 3 times in the last 7 week and when i said to the guy that i was charged extra he shrugged and smirked and said its one of those things. It was far too busy and I was too annoyed to go and speak to management but I will be ringing in the morning to complain. Don't bother going unless you want to be robbed and have cold food

Friendly Staff, food service was fast. Ambiance was very nice.

4 for food as hot chocolate not available.

so ragin where’s my food ya headers

just been here and they got the order wrong, not once but twice. asked for 3 (3 for 3 meals) with chicken nuggets,chips and burger and all we got served was 3 burgers and 2 chips, no nuggets at all and the last time was the exact same. will not be back. very unhappy.

Sorry I only use the Drive through so I don't know what the atmosphere is like in the restaurant part, but when I'm on my way out it always looks very busy and this would be at all different times.

Staff were cheerful even when extremely busy.

This place is absolutely disgraceful the workers have zero customer service skills and are nothing but rude and always look miserable they threw my food at me when they brung my food over.

Popped in there today after a long run on a motorcycle for a cold drink and a quick bite. The place was very busy, all the stands were busy so I went to the till to order as I also wanted to pay cash. Totally ignored by staff including the manager who was playing around with the till. The staff were more concerned in getting out delivery orders than using people skills to deal with people in person. After standing in full leathers for 10 minutes I walked out. So so disappointing. No interaction by staff at all, totally blanked.

Very busy at times and the car park can be a hassle.

Food tasteless. Order often wrong. Food cold. Nothing like their adverts.

Handy location from Dundonald ice bowl. After skating the girls were starving and this McDonald’s was perfect.

I would agree with others on this site that this mcdonald's definitely has the worst staff in all the mcdonald's I've ever been to. I was there today just to get 2 coffees and a cookie. My coffees were just left on the table. The next stop I got out after leaving I realised my debit card was missing. I tried ringing the cafe only to get a message saying messages couldn't be left as their message box was full. I wasn't able to go to the cafe until much later. I had to drive 20 miles. I asked at the desk had my card been found. The colleague got the manager who walked out the back and straight back and said "Na mate, it's not here" I said to him I had to drive so far as I couldn't get an answer from the phone and he just said, "Dont know, it's not here" And that was it. Cancelled the card. Wasted an hour and 40 milesthough because no one can be bothered to answer the phone. Very poor. Will not be back. Toilets could do with a deep clean btw.

Fast service cold milkshakes and a small cheeseburger just to fill a space. What's not to love.

I had table service here today and when I asked a question about the drinks which were coke zero and diet coke I wished to know which was which, I was ignored

It's a McDonald's, nothing special about this one ...

I placed an order from this restaurant at £17.00+ and it got delivered by Uber..! The food was cold..! I contacted Uber cause the restaurant can’t take calls..! Uber or McDonalds left out part of the order and decide to refund me £2.00 for a chip missing and dips..! Disgrace..! Steer clear of the place and Uber.!! Food ended up being three in the bin..! Hang your heads in shame you bunch of gangsters..! Never be ordering from the place again..! I’ll be contacting your head office at the quickest moment..!

i have ordered chicken selects, chicken nuggets, chips n a sauce the chips did not come neither the sauces my drinks were spilled and came half empty when i recieved them and i am completely disgusted and disappointed on

Liked it very messy teenageers mess about

Makes a nice change to be giving a decent mark to a mcdonalds "restaurant " but credit where it's due all food piping hot and tasty... fries could have had a wee bit more seasoning but that's the only gripe... and it's minor

I visited the newly refurbished restaurant today and to say I was disappointed is an understatement. The interior space is actually smaller than before the refurbishment and it’s a squeeze to get in and out past people. I queried this with one of the staff, who whilst being really polite, didn’t really have anything to offer other than the kitchen’s bigger and the food is made in half the time now! Given that diners don’t eat twice as fast I’m at a loss on what to make of this, other than to think they don’t want folk to sit in, but really want the takeaway end of things more. Pretty poor for a restaurant that was already overcrowded to have spent money to make the problem worse.

I've been unwell (not contagious) and ended up awake and hungry at 4am. I was able to order and pay via McDonald's app, drive to the store and just give my reference number. It really hit the spot. If you need food at ridiculous times, or if you're visiting someone in the Ulster Hospital across the road, this is very convenient.

Nice restaurant, clean and tidy

Disappointing experience with the restaurant's management and food quality, especially when the portion size did not meet expectations. It's important for restaurants to maintain consistency across various locations to ensure customer satisfaction. It's good to be beneficial for the establishment to make necessary improvements.

Out with grandkids had a children's McDs meals , was very busy staff were friendly and efficient

Ordered 9 chicken selects and got 9 nuggets, I really don’t know how people can be so simple. Any time I get a McDonald’s they’ve forgot dips, drinks and straws or got something wrong.

Micky D's, what more can you say. Burgers fries and drink.

Took the sour cream n chive dip away wich im very unhappy about

As much as it says Open 24 Hours, it isn’t. Arrived at around 12:30am, to a banner saying “drive thru open 24 hours” only to drive in through some weird fences they seemed to place at the entrance to the car park and a cone in front of the drive thru entrance, blocking entry to the supposed 24 hour drive thru. I was even ignored when looking at the workers inside when I was at the door to try and question what was going on.

Was amazing, had great food and their app is simplistic enough to go around and look at what you want to eat and the kiosks were also simple enough but might have no printer paper for you to pay at the counter (if you have cash) so you have to remember the number

Always a busy place with the hospital opposite, order online with no problems, good service with a smile.

I will rate it 1 or even zero if there is for delivery. Always… as in always quarter pounder missing… tired going to the shop and complain as they will not do anything or even refund it… and no one answers the phone…

Over the past few months the food has been awful there’s a smell of the food like the fryers need cleaned probably not nice

People there to help you with the ordering and helpful and pleasant tables clean

useless as usual missing items. It’s every week. Too busy worrying about other things going on round them.

Probably the best McDonald's about. Bangors McDonald's should take note on how to run a proper McDonald's. Keep up the great work.

What can i say it's McDonald's, i love it 😁 staff are friendly and the food was lovely as always

Cold food tasted just how I remembered like cardboard. Service was abysmal and the place dead as hector

We ordered online and they never gave us our brownie my older cousin has just started working and has wasted her money on a brownie that never came to feed me and my younger sister.

Coffeeam and wrap £3.80, why not

Food wasn’t warm got drive through staff were rude because i looked through the window they asked if i had a problem

Perfect coffee and royal cheesecake.

Made an order on the app for breakfast at 6am. I couldn't have it delivered so I decided I'd walk over. I looked everywhere for the sit in opening hours but couldn't find them anywhere. So I went at 6 since other McDonalds restaurants opened at that time elsewhere. I placed my order and went over. As it turns out, only their drive through is open 24 hours which becomes a problem when you don't drive. I've done them the courtesy of correcting their actual opening hours on Google but I have been massively inconvenienced by them trying to big themselves up.

RAGING. 20 min wait in the queue was bad enough until we got round, payed and received our food and my pineapple stick was no where to be seen and my mayo chicken was bitten into and satifactory until i realised it had NO CHICKEN IN IT. I have a certain amount of sympathy for a low staffed shift or problems in the kitchen or whatever it was but SERIOUSLY. No chicken in a MAYO CHICKEN. Tried to go into the restaurant itself but locked its front doors and the drive thru was wrapped around the car park so couldn’t even go back around and inform them of this disaster. Absolutely mental. Never again going back there

The only pitfall is the terrible music that's always being played !

Just surprised at how good thr burgers were.the

You know what you're going to get, right? Except...... staff asking how your meal is.... in McD's???? Wow! There was a colleague (more stars on her badge than a Chinese general has medals) who brought out a tray to the table next to us. Looked like grandad and 5 or 6 Yr old granddaughter.... they'd gone to the bathroom..... she stood at the table and waited for them to come back so that no-one would pinch their order. Superb!

Just received an order from UberEats. Hamburger completely plain (not ordered like this), no dips with order that was ordered, no straws for the drinks and no napkins. This isn’t the first time this has happened either. Food cold by the time it got here also as the driver for whatever reason went further out of his way for another drop off before coming here first. Not great

Worse McDonald's to order food from . My autistic son eats nothin but mcds and 3 time in the past week I've been sent someone else's order this place is gettin worse spoke to delivery driver and said complain but u don't even grt a bloody refund so what's the point!!

I got food poisoning from this place

Hit and miss if food is hot or not

Need some customers services traing

The stacker was absolutely amazing

Nice stacked burger wit Peper sauce

I really wish they has more spicy dips. It's a multicultural society now and some people like spice. Or at least have chili flakes or chili oil to offer guests who want spicier dips.

Worst McDonald's in Northern Ireland since the main one in town was closed. It's CRAZY busy as it's across from the hospital so I get that it's manic, but the length of time preprepared food & drinks sit out is unacceptable and will almost certainly mean your coffee will be cold or ice-cream melted before you even get it. The little lady who helps with the sit in really enjoys coughing on you too, so if you can get it in a bag you'd be doing yourself a favour. You'll be waiting a while on your food and you WILL be disappointed, but that's part of the experience isn't it , it's McDonald's not the Ritz. Staff all work amazingly hard and you won't see anyone swinging their arms, so no fault placed on any of them.

Loads of parking, great service and very very clean

Done order on justeat missed out on a whole bigmac meal because mcdonalds didn't fulfill the order or the justeat driver ate it. Don't know which is worse the incompetence of the people who work in mcdonals who cannot read a receipt or the delivery drivers from justeat who are obviously starving but yet can afford all these big fancy cars. So very strange. Emailed justeat a scathing email because it's just completely disgusting that people in this day and age cannot do the most simplest of tasks.

Drive through is very slow. Always get asked to park up even for simplest order

Good service and good availability

Me and my family got a delivery from this McDonald’s the delivery was 45 minutes late and when it did come it was cold and missing numerous items this meal came to 37.00 and what came was about 10.00 worth

Visited McDonald's in dundonald with our grandchildren this afternoon. The dining hall was spotless the staff were friendly and helpful. Really enjoyed the meal. The food was served to us piping hot & ready in 5 minutes. Hopefully we will be back soon. Stephen

Amazing just as expected. I must add for those complaining about petty issues to expect what you are paying for. These cooks work all night to feed us for next to no money. £1 for a burger at 3am is a pretty good deal. Sure things can go wrong but it's as if some customers expect a red carpet. I cannot fault this restaurant, absolutely 10/10

First time in here for 3 years. Big changes, Very clean: Nice and Bright: Comfortable Seating.. ONE BIG LET DOWN: THEY DONT HAVE BROWN SUGAR FOR THE COFFEE. You don't put white sugar in coffee.

My family and I go to this McDonalds on the way to Streamvale Farm. Have been going here for a few years and every time we come the place is spotless and the staff are the friendliest McD's staff around. The staff going round the tables making sure everything is clean and tidy are friendly and always strike up conversation with you. They are very good with young children. Id like to mention Emma as she was lovely to speak to on 03DEC2023 :) The staff behind the counters serving the food always look genuinely happy to be there and they are polite and courteous. How this McDonald's is being run is something other fast food establishments should look to.

Very slow ,staff just going through the motions and one way system is like the whacky races

Great good was good the staff where very nice checking on all around to make sure they were ok. Friendly too! Food in this branch is always nice. But shop is extremely busy and noisy if sitting in but that can't be helped with kids party's etc...

3 meals ordered. delivered late, then forgot to deliver the drink with 3 meals

Well, it's McDonald's, but as a result, you know what you're getting. Lovely tasty burgers and fries. I did, however, leave my phone behind. I phoned my number and thankfully the duty manager answered. I went immediately, half expecting my cash and cards that I keep in it to be gone. Arrived back, and the manager wouldn't allow me to take the phone until I unlocked it. Very sensible action indeed. Very very impressed.

This is a really clean and tidy, McDonald's. I walked in, I said, wow, this really is a clean and tidy, McDonald's

As the rewiev says - mixed ordered food

Never had a bad experience at MCD.

Liz is particularly wonderful..... all the guys do a great job and work well as a team.

Friendly staff, great price, great location."

The food is great. There are no issues with that. But the place is laid out awfully. When it's busy it is really unpleasant in there. The floors are always wet, leading to people slipping a lot in there. Staff behind the counters could straighten up their attitude as they can come across as quite arrogant at times.

Always great! Food arrived very quickly and was both tasty and freshly made.

The service is rubbish I waited twenty minutes for two cheesy bacon flatbread they called out orders for people who came in ten minutes after me

If there’s one thing, it’s consistency. Ordered on their app ahead of time and within minutes of arriving, it’s ready. No long wait. Couldn’t be happier

Excellent experience for a grandad and granddaughter - big shout out to Emma the Customer Experience person - helped out at check in, food suggestions, provision of high chair along with crayons and paper!! First class - and the food wasn’t bad either! Well done guys! Roger and Amélie.

Clean friendly - like most mcdonalds

This is the best mcds for service who gets the order right.

Actually sat in one drive thru queues for 10 mins before someone took an order , everyone in queue 1 was being served but queue 2 just sat not moving

You can order on the kiosk screens but it's not straightforward and the card payment didn't go through both times and is bit tricky to get back off that page to select counter payment. Anyhow placed the order but the server forgot 1 meal from the order of 5 people. And the fries were bit cold as the packets were already before you place ur order. Staff tend to help but you hv to go to them or no body wl call you on their own & people who know the system their, they wl go ahead of u & u can end up standing there. Overall near satisfying experience but not top notch. Thanks

Far too many delivery drivers standing over the door not a nice atmosphere at all spitting carry on right at front door thats some carry on for a food out let....wonder how many off them that car aford these high powered cars can show delivery insurance am sure time will tell

Great variety, value for money food

Good staff. There is one called Anna who has excellent customer care skills 👌

The food was good, but they mixed up my order. After I told them and got rectified, Got home and checked my bank statement, I had been overcharged. When I reported online, I was told to drive back to the shop were it happened even after I had sent them the receipts and all.

Conswater McDonald's have gone downhill in the last few months, especially the issues surrounding the delivery drivers taking up collection bays and disabled parking spaces just to be close to the building. It's prompted me to seek alternatives for takeout.

Food was fast and I'm loving it

Staff tell people the coffee machine is off or being cleaned most of the time so they don’t have to make it.

Only got half the order. The half containing the burgers never came. What did arrive was pretty much stone cold. Tried calling but can't get through. Just eat can only refund missing items but I have just wasted more than an hour of my evening sorting us out a quick meal. I am furious. Will have to get onto burger King now . Hope they can do better. I'd appreciate someone getting in touch please.