Ma's Cottage in Melton

Me and my partner ordered for delivery yesyerday around 20 past 8 , an hour and 20 mins later it hadn’t turned up, my partner thought he may have pressed collection by mistake so went down there to be told it is with the driver so we waited….. it never turned up. This takeaway used to be amazing, will be ordering elsewhere next time.

Over 2hours waiting for a delivery, will never use again

I tried Ma's Cottage for the first time yesterday. The satay chicken sauce was lovely and very nice chow mein. 😁 The only reason I have given 4 out of 5 is because there was a bit too much oil in the satay, it was very oily! Owners, please can you rectify this? Thank you.

Diabolical ordered beef in satay sauce. Just looked like dishwater and tasted awful.

Fantastic service within half n hour of ordering food was delivered piping hot and really really nice thankyou.

Brilliant find been living down here 9yrs and it's taken us that long too find a decent Chinese food is tasty piping hot and service with a smile 😃 couldn't ask for more then that so thank you xx

Phoned an order through for two meals to be delivered to the caravan site at Eye Kettleby lakes where we were staying. Staff taking the order and the delivery driver were great to deal with and the food was even better. Portion sizes were larger than our usual local. Would highly recommend.

Got a call when due to state I owed extra for delivery- despite ordering via Foodhub. Stated I wouldn’t pay more as wouldn’t have ordered if known. Arrived 30mins late with a sullen driver saying he was only getting half his fee. Food was adequate but late and the disagreement over the belated phone conversation left a bitter taste in the mouth. When you spend £60 on food you want to enjoy it and not have to deal with rude delivery drivers and owners. Don’t bother with home delivery unless you want hassle. Didn’t even get the ‘free’ ribs that should have been delivered with the order. Very disappointing and very poor customer service. Only plus was the first lady who called and had been tasked to ‘tackle the issue’ who clearly understood the situation better than the manager.

To keep it brief- don’t bother. Called when food due to state I owed extra for delivery (despite ordering through food hub and adding a tip!). Finally arrived 30mins late with a rude and sullen driver. Food ok but nothing special and missing the ‘free’ ribs promised. Manager and driver both rude spoiling what should have been a celebration meal. When you spend £60 you expect to enjoy a meal and not spend the evening bemoaning the rudeness of the business owner and service provided. Very poor

Absolutely brilliant. Huge portions and lovely food. We drove twenty minutes to pick up and we will back again

Sorry to say but I had an awful service from this takeaway, we placed an order for steak and chips, sweet and sour chicken ball and a 3 in 1 box however we did not receive the steak awful customer service refused to admit it’s their fault even though we had them read the order back numerous times and paid over the phone! Apparently my fault? Not sure how when it’s not my job to take orders will not be using again as rather rude on the phone too

Sorry to say but I had an awful service from this takeaway, we placed an order for steak and chips, sweet and sour chicken ball and a 3 in 1 box however we did not receive the steak awful customer service refused to admit it’s their fault even though we had them read the order back numerous times and paid over the phone! Apparently my fault? Not sure how when it’s not my job to take orders will not be using again as rather rude on the phone too

Cold food, the duck tasted like it had been cooked for a week, the dog had that. It took 1hr 45 to deliver then delivery driver shouted at the door that we owed them £1.40 for delivery at 10pm at night. Order and delivery fee £5.30 paid online. £6.70 for delivering 4.2 miles. Won’t be returning here

Best Chinese takeaway in Melton. Quick delivery everytime. Delicious food.

Absolutely delicious meal Mas Cottage, never disappointed. Many thanks Holly Campbell

Went to watch grandson playing junior football and what a good set up mowbray rangers have great facilities good cup tea

If I could have rated this place 0 I would have. Up until recently Ma,s Cottage has been our favourite take away. Not now, the last twice we have had food from there something has been incorrect. Last time , no bbq sauce Prawns tasted awful. This time , they gave us the wrong rice , when I phoned up she kept disagreeing with me ,etc I know I ordered special fried rice , she even went through my order with me! The chicken balls were cold and under cooked , the pork was 80% gristle . Never again will we order a takeaway from here . Appalling.

Pretty dire…….chicken balls were ¾ stodgy batter, chop suey tasted of cornflour & chow mein was rather tasteless. Very disappointed, it was inedible ☹️

Absolutely gorgeous food with a speedy service,highly reccomend

Excellent dishes - most authentic in Melton. Very efficient ordering and super quick delivery. Will definitely order again. Thank you!

Food Salty AF. Literally everything to the bin !

Good food and the staff so nice

Waited 2 hours for my order, ridiculous.

Ordered food, but after 1 1/2 hours no food, wouldnt order again, bring back the wah ying, dont know what the food is like as it didnt turn up

Absolutely brilliant fast service and they deliver to Whissendine, which is a rarity.. not many food places will deliver this far. But ma’s kitchen did and must say the food was delicious and very tasty. Highly recommend the Singapore noodles, chew main, and sweet and sour chicken balls,,,, absolutely gorgeous… will be ordering again. Thank you

There are a lot of take aways in Melton this is my personal favourite Quick friendly service and good food.

Order was a little late so I called the restaurant to ask how long it would be they were ebonite helpful and friendly and explained that my food was almost done ... its a Saturday I understand they're busy ! 20 mins later the food arrived beautifully fresh and hot ! The salt and pepper squid is the best I've ever had ! Simply delicious 😋

Good food, friendly staff👍🏻👍🏻👍🏻

Ordered Online, Paid, Order Accepted. After half an hour get a call saying they are too busy to deliver !! I now have to wait for 3 to 5 days for a refund. This level of customer service is not acceptable, needless to say we shall spend our money elsewhere in future.

Food isn’t great and service is awful. The latter has put us off using them again. Everything food wise was bland and watery.

Absolutely gorgeous Chinese! Never had a problem here, quick and friendly service with some seriously sexy food to match.

I ordered from Bigfoodie using the 2nd link on the following search. It turns out that this is for the Melton Mowbray branch. Upon attempted collection on foot from the Birstall branch we gradually worked out that there was a Melton branch (it took a while - the menus are identical). Even though the Melton branch merrily said that a lot of people ordered from Birstall they would not arrange for the food to be recooked there and did not apologise or indicate that they would make any attempt to rectify a clear problem. A friend had to do the 25 min each way drive to collect the food. It really added stress to the evening at a time where I needed the break of not having to cook. Future business lost.

Disappointing takeaway. Elements of mixed platter were very dry and overcooked while others (spring roll particularly) were very greasy. Not recommended.

Terrible service and rude staff. Over two hours and two chase up calls to them. The food is mediocre so not even worth the wait. Plenty of other Chinese takeaways in Melton, use any of the others if you want to eat the same day as you order.

Placed an order and was meant to be delivered in 1hour. After 1 1/2 hours I called to be told I was in a queue and it will be next. 1hr later I call again to be told it's cooking now. Really 21/2 hours and still no food.

I ordered different dishes for 6 people tonight to celebrate my husbands 60th birthday. The food was amazing, everything was cooked to perfection, my guests and my family were very impressed. I have had food from here before but tonight was exceptional.

Good Chinese take away, tasted freshly made and delivered on time (we are not close by so very happy with delivery).

Just ordered a takeaway, bloody awful, watery non discript and threw half of it away, will not use them again.

Say will be 45 mins but at least 1 1/2 hours if you ring back to ask where order is. Dont bother. Spend your time chasing

Ordered at opening time (1700) didn’t turn up until 2000, women on the phone was rude to the point that she told us to just get over it. £50 purchase and paid the overly priced delivery charge. The food was cold and was clearly the bare minimum was put in the boxes. Will never order from them again.

Worst Chinese I have ever been to. Food took two hours to be delivered all that for a £6 delivery charge. Staff were very rude and not helpful in the slightest. Avoid this place at all costs

took over 2 and a half hours to be delivered. The staff were rude and not helpful in the slightest. Avoid at all costs

Ordered from here for a few years now and it's always been excellent!

With friendly staff, both for delivery and in store, Ma’s cottage has been my go to takeaway for many years and I’ve never had a bad meal! Brilliantly priced for the quality of service and food! THIS IS THE PLACE TO GO!

Ordered some takeaway. Timings were perfect so as the food.

peng ting n that bro. best chinese in the game... big up davids mum yanno

Was told the order of egg fried rice and sweet and sour chicken balls would be 45 mins, after 1 hour and 30 mins and 3 phone calls, it finally arrived, no discount of the bill for the joke of a service kept getting tols it was on the way when it wasnt, they did t really seem to care, the food was even cold when it arrived

Tasty food and fast delivery to a village out of Melton. Would recommend.

Delivery time was 19:23 now is 20:12 and im still waiting!

Lovely food, always arrives hot, very tasty, if delivery could be a bit quicker it would be perfect!

Rubbish service over a hour and half wait didn't get any money knocked of or anything

Excellent food, always order from here 😁😁😁

Food was delicious, the order came in good time. all round quality service. highly recommend..

Order was delivered late and my partner bit into the first bite of his meal and there was a hair in it.

Food is pretty good and delivery is normally within the timescale that they say.

The Chicken noodle were good. The delivery gentleman was on time, polite and very friendly,highly recommended.

First time eating here and ive found a bit of plastic half way through eating my food, really dissapointed as ive heard good things about this place, will definatley not be eating here again!

Ordered at 5.50pm on line and received my order at 8.05pm when I should of received it by 7.00pm not happy food was cold and disgusting will not be ordering again.

Excellent, the only Chinese takeaway our family uses . I've tried them all but these deliver quick, it's always piping hot, delicious and generous portions.

We ordered our food online for collection. The food was ready on time and was delicious. Very happy with the service will definitely use again.

No pida de oír! ! ! !Tardamos una hora y media para ser entregado. Fue el orden equivocado. Llamé para pedir la orden justo a entregar. El director era GROSERO! ! Intentó decir que era yo quien dio la orden equivocada y era yo la que no dan al conductor la derecha dinero! ! Nunca he visto comer del calor de nuevo! ! !

We ordered online at the weekend and expected it to take ages. Food arrived within 40 minutes, red hot and tasted delicious. A lot cheaper than other deliveries as well. Cant fault it. Will definitely return.

La comida estaba listo a tiempo, lo que es relativamente barato. Sin embargo, estoy muy decepcionado de que han perdido parte de la orden (muy aggravatingly lo poco que pedimos para nuestro hijo de cuatro años) así que hemos tenido problemas para hacer algo para él. Nos gustaría incluso pagado por ella. Muy pobre y profundamente decepcionado ya que era nuestra primera vez con ellos. No creo que te molesten en regresar.

Been loads of times they offer good food and the service is swift. My favourite is the chilli and salt chicken wings well worth a try. In my opinion one of the better Chinese takeaways in Melton.