KFC Ebbw Vale - Waun y Pond Road in Blaenau Gwent

Second time I've ordered from them the first they forgot the hot wings and gravy. Food was stone cold the lot. Second time I order it (I'm pregnant and craving it) missing a side order of corn, now I've worked in fast food for many years and yeah sure I forget an item every now and again but it wasn't even apart of the meal it was separate like it says corn in bold.

Food taste hit n miss, depends on which cook is working.

My burger smelt grim like it was left in there for long

Always go to this kfc as its the closest to us. 9 times out of 10 though we have to complain about either missing food or the wrong order or whatever it may be . Went here tonight with my sister. Both ordered separately. There was already a queue in there bit we didn't mind that. Atmosphere was very frosty and quiet in there. Bit apparently people had just complained their food was wrong. Also jus eat drivers were comeing in and getting served before all us there's who had ordered way before them. We waited almost 35 minutes for our food to be ready. The one worker who was a youngish girl was on the phone to another customer who was complaining he had the wrong order and things were missing. She was rolling her eyes at the convo she was having on the phone. And talking really loudly so we could all here the conversation. Surely this phone call should have been taken elsewhere in the store where the worker wasn't showing off on the phone. There and then I should have checked my order But I didn as it was only 2 mighty bucket ls for 1 I had. How could they get that wrong right !! But once again we had 1 piece chicken missing from the 1 box. Why like. Every single time. From what I saw all the staff at this kfc Need more training. There was at least 9 of us waiting in store and not 1 person had a good word to say we were all moaning at each other so it wasn't jus me. Wether the others make a Complaint I cannot say. Sort this out kfc it's not acceptable to continuously have food missing or a wring order

Ordered a party bucket and it was missing the mini fillets, hot wings and popcorn chicken. And I didn't even get my order replaced. Incompetent service. And I've heard this isn't a one time thing. The manager needs to be replaced before I even think of ordering here again.

Food was cold paid for a dip and didn't get one and the the chicken was really small

didn't have any bbq sauce sent which was ordered

Food delv by a really nice and polite man . The food was warm but not hot but still edible without having to rewarm it .

food was cold, missing items, 1 burger in meal had no filling just chicken and bread

Had a delivery made from here on app. Food came was packaged to the 9s nobody was getting into that bag without it being showed that it's been opened. (Had food missing from bags before from mc'ds,can clearly see it's been opened before I received it) Food was perfect, love the new flavour seasoning on the chips best chips I've had. Chicken burger was done perfectly even a nice soft bun. Popcorn chicken was practically overflowing from the box. Chicken pieces where spot on melted in the mouth. But who ever made that gravy in the store needs a raise, had gravy from other stores before and it seems thick but this one was perfectly done. Id order that gravy for my Sunday dinner if I could. Top 5 stars. Was sceptical as the reviews seem bad but was presently surprised . Will Def order again and leave another review to see if anything changes

Quick efficient delivery food was fresh and nice and hot. Definitely be ordering again

They gave me wrong chicken, ordered on the bone and they gave me fillets. Also gave me a can of 7up and I ordered Tango!!!!

Raw chicken soggy chips took a long time

ordered at 16.10 arrived gone 6pm, delivery went from 16.50 and then kept increasing eventually arriving just afterc6, having a 4 yo who was starving had to do nugget and chips as kfc took ages

items missing and not had a refund for them

The toilet block smells of pee and isn't well looked after. Update: 2 months later and toilets still smell, unpleasant to go inside. And the no hand sanitizer in the main area

food not delivered when stated it was not happy at all

ordered 2 hours ago still hasn't been delivered I want a refund

We received the order after about an hour and half. My hubby went up there to pick it up himself, but it had just left. When the driver dropped it to us he said he was waiting in kfc for over an hour for our order!

First time ever service and food really poor food was basically thrown at us The food was luke warm perhaps someone should check the temperature of the food more often perhaps they could benefit from a more senior manager

As KFCs go, this was spot on. Food arrived quickly and chicken was nice and crispy. Well done all.

Ordered it 3 hrs ago,it said the driver was on its way but then changed to delivered- it never arrived!

Ordered a 6 piece variety bucket and it came with 5 chicken legs which is just pathetic

Great KFC. Service was good, restaurant was tidy and clean.

My order have arrived freezer I was watching the delivery man picked my order up from kfc he then went to McDonald’s then Greggs then he was sat in Beaufort road for half hour my food have arrived that cold it’s unedibke I do not want this you can come collect the food and I would like my money back

Food was terriable cold and only had 7 chips

Shocking service, guy couldn’t be more bored when serving can barely understand what he’s saying coz he’s mumbling so much. Wasn’t given 2 items paid for told they were in the box. Arrived home and completely missing.

Just how it should be!!! Just right!!! Just eat!!!

food was delivered cold ,I had to collect the replacement food myself

delivery driver was spot on burger was awful your supposed to put the sauce inside the burger not on top of it and all around the box

good food ive havent seen anything wrong with this place i would definetly recommend this place

delivered the wrong food to us.

missing mini filter burger - missing buffalo burger - missing super charger sauce

Delivery time kept getting pushed back and back, food arrived cold. Driver was lovely though

left a part of my order(I have not got a refund) and they kept pushing back the arrival time

Had a meal delivered and it was short on my order so when i phoned to complain they kept saying that they could not here me and put the phone down on me on the last time I phoned I asked if they could here me and he said yes and still put the phone down on me will not be having food for them and will be advertising all of my friends and family

Turned our order down because they were running low on stock of strips and wanted to keep some back for the evening customers. Will never visit again. Unclean and message apearance.

ordered at 18.30....arrived at 19.55...delivery time just kept getting further away.

order was wrong and items were missing

Sent me different food to what I ordered.

The food wasn't hot which is a concern

said delivered but never recieved

No problem with delivery, food was not good. I can certainly say my food didn’t look anything like it does on the pictures, nightly bucket for one came with no bucket and all stuffed in a bag so when I took it out half the coating had come off, would of been nice to have a piece of breast but instead had two legs, chips were freezing cold and had all fallen out in the bag, my wife’s vegi rice salad looked like someone had thrown up in a box, stone cold and hardly any rice, lettuce was brown.

not happy with the delivery driver. turned up put side music absolutely blasting? reving engine pulling off. food col also

Cold food and missing food....

Food was cold and over an hour late. This has happened numerous times. Won’t be ordering again.

Food bit unpredictable. Card machines never work. There's always something missing from your order.

it was missing items but the delivery driver was excellent

Staff all seem to work really hard BUT orders are consistently wrong/missing items/cold food. For delivery and In store

Did not receive my order yet says delivered, was stuck on (courier is at restaurant) for over an hour then said it was delivered early.... Submitted refund

The delivery was punctual, however, our order was missing the drinks. We had purchased a party bucket and an additional bottle of pop. Upon contacting the store, we were informed that the issue could not be resolved. The staff member on the phone exhibited a discourteous demeanor. Consequently, we have decided to cease ordering from this establishment in the future.

for the 3rd time ordered a zinger meal and every time I've been given the wrong burger. plus ordered beans and was given gravy.

Just purchased mighty bucket for 1 at 9.99 was given 2 drumsticks, 2 tiny chicken wings and 2 small boneless pieces the meal wasn't worth even £5 portion sizes should be the same surely this was ridiculous

the food was wrong, but rather than waste I was still gonna eat it regardless until I felt the food and it was ice cold terrible place

Burger was horrendously burnt, had to throw away

2 hours to deliver. Cold. Burnt chicken bbq burger. Wish I got a Greggs

Order wrong, no fries and no salad

items missing from order no gravy which I ordered and paid for no boneless chicken in my box,cold food won't be ordering from again.

chips cold and the chicken wings was bigger than the pieces of chicken

I’m currently 13 weeks pregnant and had no choice but to be admitted to hospital by ambulance for the last 3 days due to severe food poisoning from this kfc. It put a big risk of miscarriage on my pregnancy and it got so bad my bowels was inflamed and had to have drips, blood thinners, acid reflux tablets and all sorts just to get back to myself. Luckily me and baby are fine but I will never be eating here again and I’m not the only person within the last couple of days who have suffered food poisoning from there either. I had the 2 piece chicken meal which also didn’t come with my drink and my 2 year old has also been unwell from the kids pop corn chicken mean. I’m absolutely disgusted by my experience and have been put off takeaway altogether.

2 and a half hours late im fuming

Ordered a takeaway at 18.10 it’s now 20.10 still waiting for takeaway two hours it be quicker I drive to Cardiff and back for a sit down meal

Great food but needs to get the food quickly to people outside waiting in the car 15 minutes it's a long time

Amazing food, lovely staff who go above and beyond x

The popcorn chicken was cold and tasted stale.

Only downfall was the fact that I received chips instead of creamy mash.

Bought a bouquet meal.and there was hardly anything in the meal. Very disappointed 😞

Dips ordered were missing, chicken was dry. Unfortunately a common occurrence with KFC Ebbw Vale.

Again food missing from the order why does this keep happening :???

It was nice. Had spicy wings, love spice so perfect for me. I didn’t realise it was a meal as I don’t like the fries, but it is what it is, that is my fault. Did come a bit cold though, but not too cold, just warm enough to eat I’d say, could’ve been a bit warmer. Other than that, it was mint, cheers KFC 👌🏼

not very happy don't think I will order from kfc anymore half my order was missing and when you phone kfc they tell you they can't help because its not on their system once it leave there

Food was stone cold and items missing

Ordered zinger and Received incorrect burger and was half the size. Not impressed.

Delivery time get getting pushed back, even though I ordered in good time (45 minutes before delivery required). Not the first time, sadly.

our full order wasn't there after we waited nearly a full hour missing a mini fillet

There wasn’t the right chicken in my order I wouldn’t order a kfc again!

missing loads of items..... again

We had 2 rice boxes lovely and fresh

Ordered Zinger Supercharger Tower Box Meal with 2 Hot Wings. What i received was a normal zinger burger with no salad no sauce.. not a supercharger tower... 1 hot wings, No fries, No mash, And the drink was different...Do not understand how you can mess up an order so much that the person doesn't even receive anything they asked for in a meal ?? can't even say its the wrong order because what i received doesn't even meet minimum requirements for delivery... Please make it make sense.

Good parking , quick service helpful staff , lovely food , near to the a465 head of valleys , for quick stop

Food cold. Wrong burger sent. Pathetic

food arrived cold with items swapped out for the wrong things, usually you get a lot of chips, this time there were barely any, this branch fluctuates between good and really bad.

we ordered food at 12:47, ordering £37 worth of food. delivery time kept getting pushed back arrived roughly 2:20, food quality is very poor and we contacted the restaurant multiple times but no answer. we wanted to cancel the order because we knew it would turn up cold and unappealing given the lack of response and the wait time.

ordered food at at 8:57 pm arrived at 10:40pm the time for delivery kept going up and up because no driver available

Ordered 2 burgers. One had 2 hot wings ,chips corn on the cob, and one with fillet, popcorn, and corn on the cob and chips. .. the one burger arrived different from the other. One corn had a brown patch on it. Not as good as normal.

absolutely awful food was freezing too over hour do not recommend

everything was great, but I was missing my 1.5 bottle of pepsi max

Would rate higher bur every time I eat here someone is always missing or something is always ruined by another item. Staff are willing to rectify problems but when given special instructions I feel they could atleast read them

food was freezing kept changing the time its ment to arrive

didn't get my food said delivered

11 pound for boneless banquet and having 6 pop corn chicken shocking

second time wrong order with items missing. won't be ordering again

Kfc messed up order yet again! Won't be ordering from them again, sent me the completely wrong order even had the other person's name and mobile number on the receipt, contacted just eat with photographic evidence to just be ignored!

food cold and paid for bbq dip none delivered and only 1 can of Pepsi should be 2

my food freezing cold like tampping

this is the 2nd time I've ordered online and the 2nd time we've had things missing our drinks sauces and part of our meals aswell not happy I used £7 of my credit from the last order you messed up and not its happened again its disgusting nearly £30 for so much stuff yo be missing I don't get hoe this can keep happening never again will I order online

absolutely shocking! food was a hour late, freezing cold then KFC told me to go through just eat to try and get a refund.. disgusting

Didn't receive 9 chicken Mcnuggets box, would like a refund please?

awful. half food missing. ordered sharing bucket and got 6 pieces of chicken with nothing else.

placed order 17.40 delivered 19.00 ordered a tango got a coke