KFC in Antrim

The atmosphere was disgraceful. The toilets didn’t flush and the tap had no running water. This put me off the food and made it unenjoyable. Won’t be going back to them again.

This is by far the best kfc I've EVER been to whats the rating on about. Friday lunchtime cant wait all week the boys from work agreed

went through the drive through,service was good took about 5 mins,everything was good until i tasted the food,the gravy was cold,pepsi was flat the chips looked good but were hard as rocks! Dont think ill be back here anytime soon

I recently visited KFC Antrim, and the experience was nothing short of disappointing. The service from the staff was poor, with little attention to cleanliness—most of the tables were left dirty despite the restaurant not being overly busy. I witnessed another customer waiting an unbelievable 45 minutes for his food. On top of that, there was only one toilet available, the disabled one, and the water tap wasn’t working, so no one could even wash their hands. We had to go up and ask for basic things like extra straws and napkins, which should have been provided without asking. To make matters worse, a group of kids was swearing and causing a scene, making the environment very uncomfortable for my family, especially with young children present. All in all, the experience was a joke, and I won’t be returning. This location really needs to step up in terms of service, cleanliness, and overall atmosphere.

Staff all good, friendly and the food as per usual scrumptious

Staff all good, friendly and the food as per usual scrumptious

Prompt and professional service. Music a bit off putting.

Prompt and professional service. Music a bit off putting.

Wasn't worth it at all, chicken tasted like it had been fried in dark oil & was soggy wet & tasted sooi bad! Order was not accurate! Missing pieces!

Very dry chicken pieces. Cold chips, strange flavour, more like oven chips. Good tea. Much too expensive.

Have only used drive through and staff have always been helpful and cheerful. Swift service.

only a 1 star as i have to put at least 1! ordered online for a collection order processed, took the money out of my account and then went to sign in and order. no email no order number nothing. went up to the store. couldnt or wouldnt help me atall. absoloutley useless to say the least. will definatley be my last order or sorry donation!

Foods ok but they always get the order wrong

Awful place the staff obviously don’t know what they’re doing every time me and the family order they forget half of the order or completely get it wrong, considering the minimum spent each time is 40 and we don’t even get £20 worth sent out would not recommend this place to anyone my 5 year old could do a better job

Even under pressure, these folks work deftly to get orders out on time. Great place to grab dinner after a movie.

Staff nice. Bit long wait but ok.

Total disaster waited 20mins ib driver through got home and food order not only wrong but soggy chips and one drink instead of 2 not a happy camper. 1st time in years I have eaten a kentucky now I remember why...

Unable to follow basic instructions (no lettuce on burger). Advised by 'Emma' you don't get salsa on a Zinger tower burger. When returned home, was given a Supercharger burger with lettuce. Very poor all round. Thrown in bin. Waste of money!

Staff were polite and ran off their feet. However, the restaurant was filthy food all over the floor and tables. I was violently ill after eating the food for over 24 hours.

Just yr average kfc tbh, friendly staff, food was hot and tasty, no complaints 👌

Always slow no matter how not busy they are.💤 staff Always busy talking to friends whilst busy doing nothing 🤬 if I could take the one star 🌟 off I would. You get a Arcatd Reward and you can't claim it whilst ordering a latest offer , soo annoying. So you have to make an order then make another order to claim you free reward. Even worse when you in the drive through. 👎.

Very greasy chicken order not complete

Staff were lovely don’t get me wrong but the food was disgusting, chips defo aren’t cooked right and my burger was freezing, the only this that was good was the Pepsi :(

Drive through seems to be a bit longer than I would have had. But friendly and efficient service.

the closing time actually 10 PM (Normal days), but 8:15 PM they refused to give the dining ???, only give take away , washroom is very dirty, there is no proper cleaning.

Very bad experience food is not cooked properly 🤮🤢

Im not satisfied food and customer service

Very quick through the drive-thru, friendly staff

Never got everything I paid for again

Nice kfc, crusem machine always out of order it seems

Avoid if possible. There always seems to be something missing from the order. This time, we received a 10-piece family feast, but it was missing the fries and salt. Additionally, we didn't receive the app discount. Update: Once again, the fries were missing.

Best KFC ever staff are always lovely chicken was very lovely but very small staff were very lovely. It used to have very bad management but manager is Chinese seemed loving it. Drive-through was very busy. Friday nights are also busy that’s why I don’t go on a Friday night I like quiet nights like a Thursday night it was the best ever KFC better than Ballymena always go to KFC lovely drive-through staff I am KFC lover in Antrim call Antrim

I rewrote the restaurant because of how they managed with the delivery rider. On a freezing evening the restaurant was empty and I took a seat while waiting for orders and one of the staff said that I can't be there. Awful

first time am eating KFC from antrim. chicken peace not properly marinated and no crispiness . totally disappointed with chicken . i think they dont really care about the food😂 better go some other kfc shop and learn how to make it😄

Always dead on. Bit hard to hear them through the drive through speaker Other than that spot on. Always get a deal from the app

Was good today but you take your chances lol

Ample of parking , great service

It's better that castledawson KFC

Very simply, tasty food, helpful staff, prompt service, pleasant floor area (although this was take out this time). Unaccompanied wheelchair users could have difficulty with the door perhaps, but I'm really nit-picking there!

I arrived at 21:58 Doors had long been shut. Staff member I apologise to acknowledged their official closing time is 22:00 but was unwilling to serve me

Girl that served behind counter very helpful

Always missing food from orders and often rude staff.

Staff more than helpful with the app

This is by far the best KFC in N. Ireland.

The staf mix the order and they are not verry serios

I haven’t been to this kfc since covid lockdown…🤦‍♀️ Absolutely disgraceful serving food like this! KFC in Antrim…. Best give it a miss. 1 is too generous for a review on Tripadvisor but couldn’t post without a rating !

The food is good and the delivery is quick but almost always they forget the dip we pay extra for on the orders.

Typical kfc. Tasty food and finally have half decent chips. Seems to have got very expensive in the last couple of years. Nice and clean inside and the guy who served me was very helpful and friendly.

Food is fresh and tasty. Served quickly. Staff are friendly and very helpful

Surprisingly this KFC provided fresh food and it was delicious. Maybe they should train the Ballymena KFC crew

Quite a busy store. I had initially joined the drive through queue, but the menu boards were wet and the writing had been damaged so it was very hard to read and person on headset was quite abrupt and hard to understand so I parked up and went inside instead. The restaurant looked clean enough and there was a few people sitting in with their orders. The young fella that served me seemed to be the only one working, with at least 3-4 staff in the kitchen area standing chatting and not doing very much h. My server was great. I can't remember his name but he was quite young and had tattoos on his forearms.

Friendly, fast food. Neat and clean.

Not a great kfc stuff missing from my order and food wasn't great

Very good , nicer than average kfc . Food fresh , tasty & hot .

THE WORST FAST FOOD PLACE IN THE COUNTRY.... Get home and open the bag to find no drinks with kids meals and no chips with the tower burger meal, this happens to often in this place and I will never be back near the place. It a complete joke of a KFC so AVOID

Always great service and the orders always hot and fresh... only downside was I played the online game and me hammer never rang the bell this time! 😔

I love KFC! The chicken is always crispy, juicy, and tender. The fries are hot and salty, and the coleslaw is creamy and refreshing. The service is fast and friendly, and the restaurant is clean and comfortable. KFC is my favorite place to go for a satisfying and delicious meal. Whether I order a bucket, a wrap, or a rice box, I always enjoy the taste and quality of KFC. It’s finger lickin’ good!

Asked for trilogy box meal price £10.29. When got to Window they said it was extra for hot drink so would be £10.69. Told the girl they can’t do that as it’s advertised as included so she took iriginal price. Then handed me tea and what she said was milk and sugar. Checked bag only sugar. Asked for milk told wasn’t any big yet they were going to charge extra. Asked why if no milk wasn’t told at order? She huffed went away and got me milk. Yea cup only half full, beans half full all watered down and the burger had a mini fillet bap instead of normal one. Lazy unhelpful staff not be back .

Young girl who took our order was so polite and got everything exactly as we had asked (my son is fussy lol)

Staff are friendly and food is good

Staff are very friendly, food is warm & delicious. Place is always clean, service is quick. 100% the nicest kfc around!!!

As always the food is not good. I've never had more horrible KFC. The corn looked like chickens had pecked at it before. The chips were spilled everywhere. The chicken didn't look good. The paper on the tray was second hand store like. Long wait to get the food. The staff didn't even ask us where we were going to eat. And that's every time... Is not an halal restaurant

Ordered 12 piece boneless banquet. Got home to find only 9 chicken goujons in the meal instead of 12. You're pretty screwed of your staff can't count past 10.

Sadly service is much too slow. More attention seems to be serving those in cars

Loved it... got a deal on the app

Has got far to expensive and deals have been removed

The best place ever I will hear out of the blue one first day with my BFF cold gory I sat in and had a popcorn chicken and groovy the gravy tested like it have a new flavor to it so lovely even magnomi said she enjoyed it my popcorn chicken and one leg of chicken the best ever then we saw a couple of about eats people which were very good the atmosphere was good and Brandon was very nice to us he even spoke to me when I was gone out and even said thank you the best experience ever at Kentucky Antrim I have been there a couple of times haven't been here for two years because I heard overuse were bad but it was a very enjoyable Kim topgy come back to Kentucky every single time if you want a way back up and OutRun from Ireland Max Buick

Not the best. Average and struggled to finish it as all tastes the same.

Great food and excellent coffee

Tried this place multiple times, always good food, staff are polite and the restaurant is immaculate, definitely one of the better KFC's I have had the pleasure to get food from

Literally never get complete order.. to the point of 3 strips in a 4 piece meal it’s that bad. Dips never in the bag I’ve started checking before leaving. Latest excuse was they didn’t have the one I ordered. That I paid for. Offer me a different one then?

Near broke my teeth on their chicken and didn’t get my chips AGAIN!! Disgrace don’t waste your money

Shocking, long wait and not worth it. Both sets of hot wings missing from box meals - small fries instead of large, and I honestly thing someone had ate the corn on the cob before I did! One Zinger had half its coating missing, one burger completely undressed! Will not be back! Check every bit of your order before you leave. I tried ringing but answer phone only.

Order the warp of the day so many times, the staff said must have the sauce on it this time, never happened in other KFC.

It's the same as all the other KFC's for the most part.

Food real warm a very tasty meal overall

Without a shadow of a doubt the cheekiest staff I have ever encountered ANYWHERE PURE DISGUSTING

Never get the right order and when asking for tea no milk in place

for the price I paid, I never got my full order every time that I am there. The shop wasn't even busy with many staff there, don't understand how they can mess up an order each time constantly.

An old favourite for quick top up

The mobile app doesn't work at all.

My family and I we always enjoy kfc nice food

Spent a fortune here few times cold dried out food.. I used to work for kfc I know how it works this place is disgusting stay away

KFC tastes like how those two foreigners look in the above photo. Terrible.

They wouldn't accept my app offers

What's has happen to this place the chicken it's either to greasy or to dry and the chips they are awful and the staff I think you would have to be stupid to work there

Stood for about 5-7 minutes before I was asked what I wanted. I was the only person in the restaurant. Gave my order and was given my food within 5 minutes. I asked was there 4 meals in the bag. The man who packed the bag said yes there was 2 other meals under the box meals, he said it in a way as if why are you questioning me I just packed it myself. Not feeling confident I checked the bag in the car. You can guess what happens next, I was back in the restaurant asking why there was 2 meals missing. Then they wonder why you ask the question in the first place. At the date of writing this the KFC has a score of 2.8. How it has that high a score is beyond me. Last time I'll be there. Gave it too many chances always the same result. Clueless, inadequate service and needs a whole new team trained.

We bought Zinger stacker meal, Chicken was not cooked properly and we didn't have a great meal .we couldn't eat it fully spending so much money on it.

Food was cold, chips tasted half cooked and the gravy was almost sliceable. Over priced and tasteless even the children complained about it

Not the best example of KFC about, do for a drunken cure would be the height of it

Ordered using uber eats and vast majority of my order was missing

I got a 10 pc Bargain Bucket last night only to find 10 Drumsticks. It’s all we have the guy said. Its not rocket Science this place has gone down hill lately. Definitely not using Antrim KFC any more. Go to your local butcher going forward lol

fantastic meal, not been there in ages will be back. my 2 kids even ate their popcorn chicken meal all up

absolute joke...they quick to take ur money but hardly ever give u ur full order..always things missing..and service sooo slow..staff too busy messing about.😤😤

Slow service and once order received it was wrong and missing items.

Consistently mess up the orders. Don't waste your money.

The chicken burger was tough, i would say it was cooked twice in a chefs opinion. Quite disgusting the way they through this as edible.

The Worst Customer Service Experience! The rating is based on the eat in services and experience not the food. My previous experience was the same; however, in the interest of being fair I decided to leave a gap of a weeks. At the moment I entered it was noticeably that this location give zero interest in engaging with their in store customers. Ignoring your presence for more that 5+mins and even then their approach was lacking. This location would be best suited as a drive through only as they do not care about the eat in customer. I would recommend better training for the staff at this location.

Service was fast. Chicken dry and overcooked.

Worst customer service ever - Antrim KFC...always short on our order, waiting time is unacceptable, and the way the customer service is appalling...disappointing and rude