Kfc in Newtownabbey

my order was delivered 30 mins after my selected delivery time as it was rearranged three times by the app, when the food arrived, it was cold. im very disappointed

Chicken was good but the chips were cold and rubbery. They don’t travel well.

Driver arrived with wrong order which he took away and said he would bring the right order. Nothing has arrived and after a call to KFC, I was told won’t arrive. Total disgrace and £30 holding on my account. Emailed just eat and if it’s not entirely refunded, will claim back through the bank as just eat are too keen to offer partial refunds when customers end up with literally nothing. Disgraceful service from just eats driver, KFC and just eat as a company as they have no option to call them.

Paid 3.49 for a bottle of 7up and it never came

Stayed with their stated delivery time. Food good and still hot.

3rd time here and the 3rd time my order has been wrong. The word 'Boxmeal' doesn't sound anything like 'banquet'! Is they're another term for the staff that work at this store. It's not rocket science. Simple English. I'm sure they're isn't many banquets sold at this premises considering they haven't a clue that it's not boxmeal. Get it sorted or sort the staff to know what the store actually sells and how the words are pronounced before employing them. One time is fair enough but 3 times is just pathetic. Get it sorted

better drivers needed. couldn't get out of his car was to busy on his phone. after 5 minutes I eventually went over to him receive my order. order was freey

Great service, great food thanks…..

Unable to locate tonights order however this is a 5 star review for orlagh

Two of the four chicken selects were very burnt and inedible, very poor service. I know it’s only a small fries portion but the amount you get is laughable, half the size of a McDonald’s small fries.

order was meant to contain a free portion of popcorn chicken, this was not delivered

abs disgrace. food wasnt delivered. have waited over an hour then this happens

order not delivered and no one was willing to help me

would give the food order at first to my daughter as said a pin code was sent o phone which wasn't received, after several mins off explaining that no pin wasn't sent the food was eventually handed over. There should have been no issue as he food is pre paid on the app and delivery address provided.

I ordered the the deal of 2 wraps and 2 fries and I never received the fries with my order

Cold, soggy chips. Chicken was good.

popcorn chicken missing from order

Best KFC in the area by a mile.

Everything I ordered was stone cold when it arrived. Had to throw it in the bin. Won't be ordering from here again as it's not the first time this has happened and there's always an issue witht be order

Three piece chicken was oily and had been cooked before skin was dark brown ended up in the Bin.

Absolute joke! missing main items from the order. don't understand how hard it is to read an order?! Get it sorted

ordered beans and didn't get them. yet yous won't send out a replacement.

unfortunately the food was cold and my can of Pepsi was dropped and punctured by the delivery driver...Still tasty tho

I have been waiting for almost 2 hrs , the app telling me only "preparing your order" for more than 1 hr and suddenly its said "delivered " yet i didn't get my food. How come this thing happened.

Got wrong things and kfc wouldn’t give a refund will never order again

Worse kfc about!!! The chicken was just thrown in the bag!! Chips tasted disgusting and the chicken was greasy!

The food was ordered between 5:15pm-5:30pm and the food only arrived at 7:05pm, after we were told the food would take up to 30 minutes to arrive. The chicken fillet burger meal, the chicken was burnt, the lettuce was old and wilted and the chips were burnt and uneditable. The chips in the chicken tower meal were also inedible, the food arrived stone cold! I’m very disappointed in this service and will not be using this KFC again as I now have to make a replacement meal for our dinner.

Food was freezing! Chips half cooked, forgot a gravy and gave me the wrong chicken! Boneless instead of chicken on the bone and even then the boneless chicken was disgusting and over cooked!!

Arrived with no burger and only 2 sweet chilli bites in the box!!!

Food was delicious and arrived surprisingly fast! No issues at all.

Clearly says on the recipe 2 gravy and they have forgot to pack them simples

Food costs more on here than in the kfc 13.98 for a zinger stacker box meal and is only 9.99 in kfc .also mini flammin wrap was charged 3.99 and is only 1.99 rip off

left at door didn't wait for me to answer food not very warm

the driver never asked me for the 4 digit pin

Missing items, YET AGAIN. Sort it out Glengormley

I didn’t receive any of my order which I sat and waited for an hour an a half for this due to it being my children’s dinner I am not happy about this what so ever would like a refund oh how much my order came to

Chips barely a portion if even and 3/4 pieces were small pieces of chicken. At £10 a go would need to do better.

Missing mash & one club orange ☹️

didn't get 2 gravy again this isn't the 1st time stuff has been missing 😕

very rude on the phone and very bad words

The chips were cold but gravy was warm?

Delivery guy left gate open dog near got out and hit by a car

Food arrived early hot & delicious 😋 Thank you. 😊

I’m horrified I paid £30 on 2 meals for one to be missing items and the chicken on bone black inside disgusting!

food not delivered even know saying delivered, delivery driver didn't come near my door and by time I got down to look driver drove off happening all the time

got everything I ordered and delivered quickly

The 10 piece bargain bucket of chicken we received here today was awful revolting! saturated in salt like it was marinated in it overnight..not eatable..went to bin they also didn't give us the gravy we ordered sort it out yuck!

This was the worst KFC I have ever experienced. Rubbery chicken and sweaty horrible chips. Never again... 2x Zinger burgers and chips for a tenner, dog got most of it and she eats anything..

Received an order belonging to someone else and had to resort to driving to the restaurant to get my own order. On my return home my order was still missing one main item. Gave up at this point. Never again.

just the chips weren't warm that's it

They didn't deliver it at all.... lied. And we have cctv proof of that. Delivery system is a total mess and the stores are happy to take your money but wash their hands of all responsibility after that.

driver left my order outside the building . I am disabled and cannot get to the exterior door. The building is secure and I answered the call but delivery was left outside. This is nit the first time I have had problems with your drivers.

Waited over 2 hours for order not to arrive, shocking! Don’t accept orders if you cannot deliver!!

my order didn't even arrive but said on the app was delivered, the driver sat outside my house but didn't leave there car

The person who delivered this left it outside my front door, I live upstairs in house flat, he didn’t ring the doorbell or rap the door, items were quite cold when I realised the order had been delivered, not happy at all

Awesome. The best KFC ever! Can’t go wrong with a bucket of chicken. Thank you KFC Newtownabbey 🙂

Got a zinger burger instead of a fillet burger. No lettuce in any of the burgers either.

driver never bothered to knock door and just left food outside which on turn the food was freezing when we found it

payed for burger but did not get

Whoever made my white chocolate cookie fresh in the oven I hope both sides of your pillow are cold.

Chips were cold and rubbery! Chicken wasn’t all that hot either.

Nice ambiance and good service.

I didn't get gravy or a wrap which was paid for and on my receipt

So friendly and ontime . Food still warm.

Only got one of my boxes of kfc chicken

was lovely tonight and tasty and warm bonus ,,deffo ordering has improved

Food not as good as other outlets

food is good unfortunately I only got 6 mini fillets instead of 8

The chicken burger had no dressing, was a bit dry, and small. I did not feel I got what I paid for.

stacker zinger meal was just a single burger

never received all of my order so disappointed

wish they fix the ice cream maker never seems to work when i am there

delivery was on time but no drink was delivered

Half the order was missing tried to call the restaurant but no one answered, tried several times.

missing part of order. otherwise delivery was fine and food was on ok temp.

I ordered a bucket for one. Chicken, chips and a can. Yet again there were no chips. Luckily I ordered a salad as well so I'm not left with chicken on its own. Not happy that this is not the first time the chips are missing.

My food is cold got the wrong drink. I want a refund not credit as this has happened before twice my food has not shown up never got anything back please put the money back into my account

We were missing all our fries and a chicken Big Mac

food was freezing and burger and flaming wraps weren't dressed

One fillet burger was not a zinger, one fillet burger had no lettuce, no beans with order

Cold food, missing meals and extras. Shocking!

The food was cold very disappointed

STATED ON ORDER NO MAYO ALLERGY. GUESS WHAT TWO BURGERS ARRIVED PLASTERED IN MAYO AGAIN (3 TIMES NOW WITH THIS "SO CALLED RESTAURANT"! CHICKEN WAS VERY GREASY AND ALSO 1 PIECE WAS RAW. WENT TO STORE WITH FOOD AND SPOKE TO "JOEL" THE CURRENT MANAGER IGNORANT, NOT WILLING TO LISTEN, NOT CONCERNED WHAT SO EVER REGARDING THE PAYING CUSTOMERS COMPLAINT. SHOWED HIM THE ORDER SLIP STATING IN THE RESTAURANT NOTES "NO MAYO ON BURGERS PLEASE!!!! ALLERGY. PLEASE ENSURE FOOD IS HOT AS BEEN COLD ON PREVIOUS OCCASIONS!" HE SAID THAT THE NOTES WERE NOT FOR THE RESTAURANT AND FOOD WAS NOT RAW EVEN THOUGH CUSTOMER BESIDE ME AGREED WITH ME. I TOLD HIM I WANTED A REFUND TOLD ME TO GO THROUGH JUST EAT STILL WAITING FOR REFUND FOR PREVIOUS ORDER. HE STATED THAT EVERYTHING WAS DOWN TO JUST EAT FAULT. WHO COOKS AND ASSEMBLE THE BLOODY ORDERS HIS INCOMPETENT STAFF AND HIM AS A MANAGER SHOULD BE TAKING RESPONSIBILITY. WE GOT ORDER REPLACED BUT WHEN I GOT HOME THE CHICKEN EXTREMELY GREASY AND MY PARTNER AND I JUST CANNOT STOMACH EATING THIS CRAP AGAIN.!!!! WE WILL BE SENDING ENTIRE CONTENTS OF ORDER BACK TO KFC HEAD OFFICE WITH A LETTER OF COMPLAINT. I HAVE TAKEN PHOTOS OF THE FOOD AND ORIGINAL RECEIPT OF ORDER. I WILL BE CONTACTING THEIR HEAD OFFICE IN THE MORNING WHEN THEY OPEN. MY PARTNER HAS THE ALLERGY AND EVEN THOUGH WE SCRAPED AS MUCH OF THE MAYO OF THE FIRST BURGER THERE WAS STILL RESIDUE ON IT AND THIS HAS CAUSED HIM TO BECOME EXTREMELY ILL. WE WILL NEVER ORDER FROM THIS RESTAURANT AGAIN. I USE KFC IN CARRICKFERGUS AND HAVE NEVER HAD ANY COMPLAINTS OR PROBLEMS WITH THEIR ORDERS OR STAFF. THE MANAGEMENT OF KFC NEED TO ADDRESS THE ISSUES THAT ARE CONSTANTLY COMING TO LIGHT REGARDING THIS RESTAURANT. PLENTY OF BAD REVIEWS REGARDING THIS. ALSO THE PHONE NUMBER IS WRONG FOR CUSTOMER CONTACT!!!!!!!!!!!

Well done, you managed to put MAYO on my burgers again despite me stating I am ALLERGIC to Mayo. 2 more burgers for the bin. Idiots. Refund me the price of the 2 Burgers and fries please £10. I will be dropping them down to the restaurant again!

quick and hot ,, everything in order can't complain

Air con was pumping very hot air.and bathroom floors were swimming

It was ok but suppose it’s a fast food outlet

Driver turned up to the house with a party going on in his car, woke my girlfriend’s sister up. He had bashed the bag in the car and gravy had went everywhere all over the food when the driver handed me the food he had gravy all over his hand. No apology from him. I would like this driver dealt with accordingly and the outcome known to myself.

Shocken. This isn't the first time this has happened. There was no flaming wrap. There was no chips with the kids meal and only like 5 bits of popcorn chicken. Food was freezing when it get here. Tried contacting the store. No answer as per usual!

I got beans instead of gravy and didn’t even get my drink

My gravy was spilled all over the bag

a fillet was ordered with one of the meals didn't get it and no mayo ordered with burger and had mayo on it for child allergic to mayo nearly ate it

food OK. ordered drink, none delivered

THE FOOD WAS HOT AND FRESH AND THE DRIVER WAS VERY POLITE AND COURTEOUS. A PLEASANT CHANGE FROM THE PREVIOUS ORDERS.

Handy for a quick takeaway. Staff are not very friendly!!! Nearly had a bottle of fanta thrown into my car and no acknowledgement even caring. Always check your order as they often get it wrong or miss an item

I didnt get my order absolute disgrace I would like a refund

Gravy leaked everywhere, bag ruined, dinner cold and im charged for it! Joke!

Me and my partner called into the newtownabbey the chicken was very salty couldn't even eat it was so salty

No fries with my meal and chicken coating on over half the pieces appeared either soggy or missing.

Missing items. Tried to phone but nobody answers.