Based on 6 opinions finded in 1 websites
Based on 6 opinions finded in 1 websites
Nº 160 in 362 in Neath Port Talbot
Opinions
It was a good experience. Food got a bit cold when it was at the door but overall it was alright.
Angeline Peace . 2019-06-08
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950 Opinions
Ive edited my rating down one star for today's visit. I have been on 2 other occasions in the evening and had really nice food and service. Today we called in (table of 4) to have breakfast and wish we had stuck with The Hideout (same owner) but the breakfast and service there is outstanding! Got a table straight away today and given menu's but had about a 20min wait before anyone came to take our order. We were so ready to eat that we ordered drinks and our food the same time. The waitress originally was taking just our drinks order! Breakfast ordered and drinks arrived pretty much withing 10 mins but our breakfast was over 35 min wait! When the food finally did arrived it wasn't very hot and one breakfast had the wrong egg order so had to go back! The boy server bringing the order may have been new or just not trained correctly, but when u bring food to the table u state what the dish is so we can say who's it is, this server just wanted us to look at the plate and guess! I got so frustrated i ended up telling him to state what the dish was so it could go to the correct person!! With the amount of staff i really don't understand how service can be so slow! Is it down to the trainning, lack of organisation, is the chef not having enough support? I wish i could say the breakfast was worth the wait but it was a big let down to be honest. My pastrami was chewy and the muffing was hardly toasted! Luke warm beans and bacon on another breakfast and the toast was thin seeded, which was not mentioned. Won't be going back for breakfast again!! I do hope to get a better experience if we do go back in the evening again🤞🤞 Update and edited review down to 3 star as of 1/5/25 Service was very slow, and we couldn't even see a server to get attention at one point. But the icing on the cake was the cold churros, which we sent back, only to return with a second fresh batch which were then like a brick!! Complainted,had them sent back and taken off the final bill. Did not attempt another option, paid bill and left!!