Greggs in Neath Port Talbot

Dropped my pizza and the staff replaced it. 🙏

Orderd my food at 12 just eat said 45 minutes to arrive, received a phone call saying it will be 10 minutes late. It Took nearly 4 hours for my food to arrive phoned up multiple times in the end asked for a refund which they refused because"the order has left the store", when I left a review on just eat they replied saying I was lying, then had the cheek to phone my place of work to ask me to take it down . Shame because the foods amazing but the service here is terrible.

We called thru the drive thru at 21:26 had to wait to be served no apology about the wait when we finally ordered our food we were told there was no gravy and was given terrible attitude by the young girl who served us my partner went into the store to speak to the manager only to receive full attitude no apology what so ever and got told there was no stock to make extra gravy when I know you make the gravy in the store as I was a manager there a few years ago so I know how the store is run with stock ect the team leader in charge was a youngster who was more concerned about messing around with the staff and not a care in the world about any customer who was waiting this store is a shambles and staff need to be trained properly especially the team leaders in charge I will never go back to the store and will be speaking to head office