Golden Valley in East Ayrshire

Shocking delivery time. Very rude when called to ask about order. Last time I use them.

One of the curry's had burst in the bag. All the other containers were covered in it and I now have stains on my clothes and the sofa. This curry (beef) had less than half a portion left in the container. The food itself was delicious though.

The food arrived well after the latest estimated delivery time, so it was nearly 2 hours from ordering to the food being delivered, which is very poor. Next time we order Chinese, we will try somewhere else, as the food was very average.

Delivery was 2 hrs 14 mins late

chow mein - noodles overcooked and chicken watery. sweet and sour - hardly any chicken and swimming in sauce. got a portion of chips curry with chicken balls - all was soggy the batter fell off the chicken and basically inedible - went in the bin. total waste of money and took over 2 hours for delivery. wont be back

chips were cold and crunchy went in bin had to share partners rice

Food two hours late, called to get an update only to be told can’t give me an update as they only take an order. Couldn’t even tell me if it had left the store yet. To be honest it’s my fault for expecting a takeaway to know what’s happened with my food. The food was cold and tasted awful. To be honest would expect better service when spending over 30 quid.

over hour late and temp was cool at best

Food was delicious but our order was and hour and a half later than expected! They said they were very busy!!! Don’t take the order if you can’t deliver

still awaiting delivery and says delivered enjoy your food. called restaurant to be told still preparing. 2 hours plus for a delivery is unacceptable

Good food. If there is any issues they sorted it

2 and a half hours from ordering to delivery! Absolutely ridiculous!

chicken balls were spilled inside that carrier bag and not in the box

it was delivered over an hour late. I had to microwave it to an edible temperature.

Food is cold order placed at 8.10 on a Tuesday night and arrived at quarter to 10. Only saving grace is it tastes fine. Absolutely will not be ordering again

Cold chips, watery and greasy curry with more onions than beef

After phoning the Golden Valley 4 times asking about my order, it eventually arrived 2and half hour later......

Over 2 hours to make a munchy box is a joke

not received the food yet why should I pay

Food 20 mins later than stated collection time. Meat extremely poor quality, Peking sauce watery and lacking any real flavour. Tofu was good as was prawn toast. But overall pretty disappointing.

Excellent meal again! Thank you!!

Food was brilliant waited 1hr 45 mins when told 45 mins, let us know the real times when we order , will still order again

Called restaurant twice for an update. Second time they rudely hungup! Wont be back.

Order was almost inedible due to bag being on its side and soup spilling saturating everything else in the bag,

recorded on app as delivered questioned and given later delivery time as were busier than expected

I have been waiting over 2 hours for my food and it came cold and the woman on the phone was very mean and disrespectful

All good with our order thank you!

food was 2 hours to be delivered and when it arrived it was cold and utterly vile! Ordering at 6.50 and getting food at gone 9 is absolutely ridiculous when you pay £4 for delivery! This place needs shutting down it's absolutely revolting!

food was half hour late .... and it said it was delivered when it wasn't I had to call the shop to ask what had happened and they said it was on its way. the food was Luke warm when I got it. clearly had been at the end of there delivery run.

Chicken balls were a bit soggy and the chips were old.

Absolutely rancid, cold chicken tastes horrid n jelly

No free prawn crackers were a disappointment

called the shop for updates and was told delivery was on its way although app had updated saying delivered. Food was cold when delivered and chips were like rubber

Honestly can't fault a single thing. Everything arrived piping hot and fresh. Batter was absolutely perfect and crispy. Everyone thought the food was delicious, not a scrap left over. 10 out of 10

Marked delivered before it arrived. Food wasn’t nice. Box had been sitting too long. Everything soggy. Could cut the sauce with a knife

ordered at 6:15pm and the food came at 7:55pm

Food was absolutely rotten. Worst takeaway I’ve ever had. Chicken didn’t even taste like chicken, the box it came in felt like it had been dropped in a puddle on the way in. Chips seemed like they had been sat in a bath for a week they were that soggy. Curry sauce was that lumpy you’d need to use a spoon to put it on your food. Won’t be using again.

took 2 hours for delivery from time order was placed. I think this is unacceptable. Quite clearly more drivers are required. Updates were constantly coming through. My first delivery time was 8.30. even an hour and 20 mins is to long. Eventually food was delivered at 9.10 after order was placed at 7.05.

Food is usually good from here but find them to be far too heavy handed on the salt ..tonight was different story the food was inedible the chips and onion rings were soggy and cold as if the had been sitting for hours and had been reheated and the chicken balls were stone cold all were put in bin . i tried calling the shop with no answer it has really put me off ordering from here again

Ordered two 3in1 trays and it has to be the worst fried rice, chips and sweet n sour sauce I have ever had

App showed food was delivered half an hour before actually being delivered

Great takeaway places our go to for Chinese food. Definitely one of the best around and quick service too, even through Just Eat! Food always arrives hot and we are rarely disappointed. It lost a star as my daughter wasn’t a fan of her pork noodle dish, but my husband ate it happily for dinner the following night 😂

1 hour late. Not sure its going to arrive at all

turbo fried rice was lovely 😍 👌

Was absolutely rotten put in bin.. never order again

The curry was quite bland I did ask for mild but I didn't think it would effect the flavour that much. Honey chilli chicken was fantastic as always best I have had from any Chinese takeaway. Chips were the real let down they were re-fried and not much potato left just crispy hard chip. I will be ordered again as I love the Honey chilli chicken but I do hope the chips will be better next time.

Nice food, piping hot. So glad they have Tofu on the menu! So few restaurants offer it.

satay sauce was like sewer water, chicken balls were rotten, don't know how you managed to mess up chips 🤣 lot a jakies running this place, never again 😷

said it was delivered when it wasn't. arrived 20 mins after I complained. food was really good.

Customer service is terrible won't eat here again!

Forgot the juice so wasn’t able to enjoy our food properly

All food freezing cold on arrival. Had to reheat and food lost quality. Very poor

Never evn got the food Arrived after half hour sayin ìt wàz delivered

Never actually arrived. Waited an extra 30 minutes

20 minutes late. Man on phone less than helpful… no apologies. Said “waiting on driver coming to collect the food”… not on.

salt and pepper chips poor quality chips small and dried out not very many peppers either. Disappointed food usually very good

The food was great quality and very tasty plus the portions are large which we were very pleased about! It was also delivered early however we were disappointed that we did not receive prawn crackers with our order which nearly came to £40

Worst Chinese I’ve ever had to much salt it was overwhelming the full meal won’t be using you again.

Terrible experience from the restaurant, and not for the first time. Over 2 hours to have the ordered delivered. No updates on delay, and when requesting a refund for an obscene wait, was met with a blunt no. Food cold on delivery. Scandalous service

food was amazing piping hot and fresh, gravy is tasty and sweet and sour was brilliant, curry was the best av had in ages

Absolutely Terrible. DO NOT ORDER FROM THIS RESTAURANT. Service is terrible and the food not much better. Food arrived an hour late and was mediocre at best. £35 wasted. Will never order from here again.

driver was very polite and friendly and cheerful and said enjoy your meal

Ordered chicken chow main got special fried rice don't even like thst wouldn't do anything about it so dinner went in bin so disgusting

driver was careful and very friendly and cheerful

Excellent food ..Good portion size and excellent value really happy 😊

the delivery driver was polite and cheerful and meal was excellent and warm

First order came. Poor quality. Called restaurant had to wait over an hour for replacement. Had to give the delivery driver the meal that was terrible quality which was in the bin, so had to give him it out the bin as he wouldn’t leave without it. Never had this problem before. Usually good meal. This has put me off.

Totally the wrong order delivered. Tried calling the phone number to get it sorted but phone was clearly off the hook. Shambles !!!

Ordered from here a few times & food has been good. Last order though was given delivery time of 1hr. Time came, went & had an enjoy your food update. Tried to call, couldn't get through so sent a message. Updated delivery time of another hour was given. Food arrived over 2hrs after original delivery time. Called the restaurant over 81 times but was constantly engaged. Won't be ordering again, unfortunately. I don't mind a wait as long as I know but that's poorly managed. We nearly cancelled.

Waited far too long twice the time was updated and got wrong order

Absolutely amazing food and service!. Chinese never disappoints!

Will never go here again. The sirloin steak was definitely not a sirloin. The chips were completely beyond it. The chicken, the Wife couldn’t eat £25 for dodo

the gravey taste funny the onions also taste like they have not been cooked

Food was lovely as usual, 4 stars as they forgot my fried rice, otherwise good

Received the Chinese & it was 15 minutes late. The food was cold & the salt & chilli chips were soggy!!

Food was good as always , first time I ordered fortune cookies , only a small thing but they were out of date and stale .

food was delicous great portions

Always lovely ! Hot and tasty

I love your food !! Really fresh

I’m really disappointed, was told this was the best Chinese in the area, duck dry bland, full of onions (too many). Thought I had not confirmed rice, phoned the shop they said rice was on order, No rice arrived! Chips cold, chick satay also packed out with onions, When ordering meal you should be asked with rice or chips ect, only decent thing was pork dumplings delicious as expected, everything else packed out with onions. Waste of over 30.00 :(,

Very nice and really enjoyed it. But will say the curry is a bit to hot 🔥 for me . but nice

Food was amazing everyone loved their food was just a bit disappointed with delivery time in future if we order weekends we’ll make sure we order earlier. Can’t fault the food at all everything was lovely :)

Last time I ordered it was lovely but seriously went downhill. Was absolutely rank this time. Went in the bin. Containers caved in and curry sauce all over the bag aswell

I ordered a box with two sausages two chicken balls chips and curry sauce, left message to have sauce separate was totally ignored, also the I was shocked when realised the sausages were actually two hotdogs from a tin !!!! Absolute disgrace! I phoned to complain and was told by a Scottish girl that no one speaks English and I’m not a cook!!!! Disgraceful way to treat a customer who just paid nearly £16 for my whole order !!!! Never again

Another excellent delivery from Golden Valley the food was superb yet again

All wrong items delivered. Rang store 38 times and no answer. £30 gone in the bin.

Ordered for pick up. Happy Meal chicken balls come with a bangin curry sauce. Fried rice was a little underseasoned for my taste. Veg was incredibly fresh and full of flavour. 9.8/10 😋

Chips were undercooked they went straight in the bin, can’t complain about the curry it was decent.

The food was delicious. Will definitely order from here again!

The food was cold when It got here

Excellent value,hot and Very tasty.

Very tasty meal which arrived quickly. Would order from again.

the person who delivered it was very polite and cheerful and friendly

driver was very polite and friendly and cheerful

Can’t leave any more than a one star when the restaurant tell just eat its delivered when it’s not, you call for an update and get told 10-15 minutes and it’ll be delivered and you’re still waiting 2 hours after you first put the order in

My order was over an hour late with no communication on why it was late

Never received prawn crackers. Wait was longer than expected.

Did not enjoy. Chicken felt slimey and chips over cooked. Food lukewarm. Will not order again.

Food was cold and rice was overly salty for my taste.

Always amazing. Love that they still accept cash. My go to place.