Giuseppe's Italian Pizzeria and Restaurant in Ards

Slowest delivery ever. Had twice lately waiting two hours, phoned shop after an hour each time to be told it had left the shop when it clearly hadn't. used to be a regular but won't be ordering here again. Waste of an evening especially if you've guests. Edit: this review is not based on tonight so your reply is entirely false. I've never called to called to amend my order, these were orders placed a few weeks ago using the app. They took 2hrs to arrive for two simple pizzas.

Only writing this because it was my favourite place and I’m hoping the business will see this and hopefully ensure quality again. Ordered last week, must have been busy, I was told an hour wait and was more than happy with this. Ordered 4 cheese pizza without blue cheese, it arrived with blue cheese. Might not sound like a deal breaker but obvs blue cheese is a very acquired taste and ut ruined the meal. However, simple mistakes happen. Except our pizza dough was not cooked fully, very doughy, and the bbq pizza ordered was completely undercooked, pure white chicken, veg untouched by heat as if all chucked on as an after thought. Ordered garlic chips, as always, and we got no garlic, what we got was chips with parsley DUMPED on top, and I mean that literally (photo included)- and freezing/ potatoes still with bite. I LOVE your pizza normally and have always ordered and I appreciate you were busy but I think customers would rather wait for the food rather than pay £36 for all undercooked stuff we received! I want to support the business as I always have but this has put me off for a bit

Very quick delivery and good quality pizza. Delicious!

Forget just eat, based on my experience, just don’t! We have used this delivery service several times. It’s more miss than hit. They take orders galore but don’t have the staff to deliver. But the food is usually good. However after waiting over 2 hours tonight, I rang to be told the delivery hadn’t even left the restaurant. Seems they have no drivers, not my problem but why take my order. Sorry, won’t be back. We’ve had delays but never over 2 hours. Suggest they give up on delivery until they can get staff to deliver. Shocking. No excuse for not even calling to warn us.

Wonderful pizza, the Milano (pepperoni and honey and rocket) is lovely. Then again so is the Caesar salad pizza! Lovely fluffy dough, and a space to eat upstairs.

Very clean interior staff where helpful and polite and good banter Pizza was great as always

Been going here for years and I’ll not be back after our order tonight the place has gone to the dogs. Our pizzas the last few times we had ordered came with hardly any topping so we ordered double topping to receive the pizzas with just the same amount as before we still got charged for the extra toppings. We ordered chips for our child that were under cooked and soggy let’s just say we had one grumpy child. A 14” and a 12” pizza plus a chip for near £40. It’s sad that a place that was once the go to spot for a pizza has went downhill.

Very disappointed with our pizza delivery last night we have been using this carryout since it was originally opened and will definitely have to think before we use it again. The pizzas when they eventually arrived were cold and tastless and the presentation was awful.

Packet chicken on pizza.Undercooked.way below average won't be back

Couldn't fault pizza but wasn't worth £16 for 14 inch. Service was appalling. Tried to phone, didn't pick up so called in person and mentioned this to young girl behind counter, just got a shrug. Too busy flirting with delivery guys. Won't be back

Incredibly disappointing service. We ordered our food over 2 hours ago. I asked for several updates on the app which were ignored, then called the restaurant several times. Each time the phone was cut off without an option to leave a voicemail. I resorted to asking the delivery service for assistance, and they were also unable to get through to the restaurant. Had been looking forward to a Guiseppe's as it had been a while since I had eaten there. So disappointed by the lack of communication. Edit: In response to your comment, we checked both the restaurant's Facebook page and Instagram whenever it appeared to be taking longer than usual. There has been no updates since 28th May and nothing that mentions store closure. The app used was Uber Eats.

Best gluten free pizza in the town!

Great food, great service and overall great experience.

The best pizza and the best pizza ever 🍕

Great place, great traditional pizza.

it was very dark inside,pizza was soggy ,cheese was very rubbery,my chips were basically potatoes,i seen a mouse run about do not go

Ordered ubereats. Had my old phone number in Ubereats and delivery person couldn't find the house and couldn't contact me. But they were nice enough to send it again when I called and gave them my new number

So disappointed, ordered a delivery tonight and hour beforehand and it was still 40 mins late, after a phone call complaining we got our delivery, pizzas and chips etc were cold also paid for a sprite which wasn't ordered - such a good takeaway usually but this is the second time this happened so definitely no more orders from us

I’ve been ordering (takeaway) from this place for years. The current team just don’t have the touch. Last time we ordered one of the pizzas was under cooked and partly inedible. So several weeks later ( today) ordered online… I arrived in, heard staff say my pizza sitting on top of the over was already good to go, just waiting on the chips. Waited a further 10 minutes and was told they were nearly ready. I stated that my pizza was already at least 10 mins old and cold. Staff apart from the chef were indifferent. They made a new pizza but all in it took 50 mins to get my order. Sadly I’ll not be back

I called to make the order, I was polite and said thanks etc. The young male clearly had no interest in taking the order, appearing to be distracted. There was obviously a massive joke when I arrived to collect, I paid, there were whispers between staff. Due to this I felt uncomfortable and paranoid whilst in the shop, and the joke clearly continued , with them bursting out laughing as I left. This left me eating very little of the meal unfortunately, as I honestly thought they’d done something to my meal. Disappointed as I spent a lot of money, haven’t had a guiseppes for years, won’t be back but this is due to the staff. It’s left me baffled as I was nothing but polite. Pizza was average, one of them had a burnt crust.

Waiting over 2 hours for delivery, I don’t know if this pasta is on its way from Italy or if there delivery person had to walk to deliver it. Once the food arrived the pasta fell out the box in a big clump, the potatoes were undercooked and didn’t have the extra parmesan as requested, very disappointed and will not be back

By far the best proper Italian pizza in Ards. We have been ordering from Giuseppe's for a good while now and the food is always perfect! We tried their new upstairs restaurant. The food was top notch and the service was very friendly and attentive. Portions are very generous. Will definitely be back.

Best Pizza around! Proper Mediterranean flavours on a superb Italian style dough. Good value too. A*

High quality coffee and relaxing atmosphere with spectacular customer service

Great food, not too doughie, thin and crispy, loads of toppings. Staff super friendly and attentive Thank you

I order the penne pepperoni pasta and it was awful and dripping with grease I couldn’t eat it, got another person to try it in case it was just me but they said it taste as if someone was sick in the sauce🤢 never be ordering again.

Delicious food 😋. Happy and friendly staff

Disappointing, pizza slightly under cooked and then got folded over in the box turning it into a doughy mess before we had even started, toppings either loaded onto one slice or not at all, and a real overkill with the toppings. Sorry but not for me

Went to the opening night of Giuseppe Box in Bullhouse and the guys were absolutely brilliant. They had vegan cheese and was one of the best pizzas I have had in Belfast. I would recommend this place to anyone.

Ordered pepperoni pizza for delivery and it was covered in what tasted and looked like hot dogs.

Best pizza in the Ards/Bangor area by some distance.

Pizzas were good, never had a problem with the service until it was late one night and a driver with blonde hair I think, quite chubby that has delivered for years brought me my food, it looked like there had been 1-2 slices taken out and one smaller slice put in I instantly opened the door and give the driver the food back and asked him about a replacement he then follows that up by telling me that the restaurant is closed and I could not contact for another pizza I contacted and the manager give me my food directly, but the manager said the driver returned with a full pizza which didn’t even look like the one I had received from the picture the one in the pic was fine and I would have had no reason to return it, that was no hassle, now I ordered and the person on the other side of the phone had missed that I said gluten free so I returned the pizza only to have the manager phone me back and tell me I would have to pay for another pizza on-top of the one I had already sent back as it is wasting toppings and it is the second incident to this address, no the first incident was your driver and this was a simple misunderstanding that could have been easily resolved. But now it had ended up with me waiting an hour and a half from the time I ordered fro them just to return my money anyway, I need to watch when I eat and what food I eat and they done absolutely nothing at all, now this will have me up most of the night as I still haven’t eaten anything, I can say for sure it’s the last time I’ll be dealing with them.

Best pizza i had in a long time would recommend marshmallows on deserts pizza tho

Great place great food and comedy night was fantastic

Best pizza around.Have a pizza every Friday night,can't beat it, fresh hot and reasonable.ifind staff great… 2 years on and can’t get passed scicilian with bbq sauce and a Hawaiian😁😁cos it’s sooo goood!! Fresh veg crispy hot base! Beaut!!😁😁

Great that you could make up your own pizza selection of toppings vast

Best pizzeria in ards even burgers are exceeded high expectations very good customer service and friendly staff. Very happy with my choice

Absolutely best pizza around. Have family over in england who when they came over say that one of the places we need to eat from is here. Unreal staff who make you feel comfortable and welcomed when you come in to order

Ok, had takeaway quite alot from here. Great wee business. However, improvements are needed regarding the food. The chips are awful, soggy and cheap tasting. The pizzas are just ok. Sometimes they are burnt, not enough cheese. The BBQ sauce isn't nice- meant to be sweet but its not.Dominos BBQ is better.

Food, was great when it was correct, took 3 attempts to get a gluten free pepperoni correct. Too many staff in the cooking / prep area, they where working over the top of each other

Pizza was over an hour late, cold, and very chewy. Was not a pleasant experience and would not return. Dip was very good though

Definitely best food I have tasted in a pizzeria definitely eat here again

I ordered vegetarian pizza, it was amazing, I've never seen so many tasty toppings on a pizza unless I've made it myself. I honestly must say this was the nicest pizza I've ever had. Great work guys

It may say Giuseppe's on the door but this is not the Giuseppe's of old. The place inside is dark and not very welcoming. Nobody looks like they're in charge. The chips aren't great, the spaghetti bolognese was average and not very warm. I haven't been here for a while as we usually got a delivery over lock down but I certainly won't be in a rush to go back. Maybe we can look at other alternatives as Giuseppe's was our 'go to' Italian in the good old days.

Vile!! If I could give no stars I would. Normally we go to bangor for pizza to piccola which has the best pizza in the world. Unfortunately we couldnt go tonight so went to guiseppes instead even though a few years ago I got an artery in my lasagna which is why we hadnt been back. Well I wish we hadnt because now I'm starving and £15 worse off. Cheese and ham. Well I dont know what sort of ham that was but it was more like spam in little rectangular chunks it was disgusting. the cheese wasnt mozzarella which is whats advertised. Tasted more like plastic. Crust was burnt and the whole base tasted burnt this was the most disgusting thing I've ever had the misfortune to taste. I had to spit it out. What a waste of money and I'm still hungry

Honestly the pizza was burnt , ordered a carbonara pizza , don’t know what they mean by cream base , it tasted like screamed egg with cheese in , and there was no chicken on it ,just bacon . Won’t be ordering again .

Nice pizza, but a bit too expensive for what you get. Worked out more costly than dominoes. £6 for a tiny Margherita £10 for a decent sized one. Same prices as dominoes, but they do deals where I can get as many toppings as I want for that, or multiple pizzas. And I don't go there cos it's too expensive too.

Fantastic pizza. One of the best I've tasted in the whole of Northern Ireland. The bread is so good you don't want a dip. The base is very thin and crisp. The crust is crisp on the outside but light and airy on the inside. There is a slight char on the bread that reminds me of the pizza in Naples. The sauce and cheese are great. There was a good amount of toppings. The garlic butter chips were also surprisingly good. They were not soggy. No complaints about the staff, wait time or pricing. I can't wait to go again.

Ordered on Saturday night at half 8 through the app and had to ring at 10:15 to check where order is to be told the system never printed order docket girl on phone was very helpful and got pizza up in 20 mins with 2 free ice creams. Unfortunately my pizza had basically no sauce on it so was very dry. Very disappointed in this.

Strongly advise getting pizza from here 1. Delivery driver charged £1.50 more than what girl quoted on phone 2. That's the thinnest pizza base I've ever come across with bearly enough cheese on it to cover base 3. 14 inch pizza ordered you'd be lucky if it was 12 inch In all would have been better going to dominoes and cheaper, shame cause this really was a great pizza place years ago

carbnorna was flavourless no sauce n just bland. rang back for a refund as the food was untouched and all she said was to order something different next time?

Recently deliveries have taken a lot longer than normal with the longest time being 1hr 35 mins from time of order. In that particular order, the pizzas were not fully cooked as well. I sent two emails about this but did not receive any response. I also attempted to call the shop but got through to a full mailbox. Finally I decided to respond to them on a social media post but still received no response. This evening we decided to order again. The text confirmation we received states food should be delivered within the hour. After waiting 65 minutes I called to check on the order status… The pizzas were not yet in the pizza oven. The staff member mentioned that they were very busy, but customers should not receive lesser service based on how busy you are. At peak times, more staff/drivers can be employed to cover the increased demand. At least I was able to get through to the restaurant this time, rather than the mailbox full message. He mentioned that we would get the pizzas in 30 mins and this was correct as the pizzas were delivered after waiting 1h 35mins again. The delivery driver was very apologetic. The issue was not his though, but it was nice to see he was aware of the delay. The pizzas we received were great so it was nice to see the quality of the food was back to normal. I requested a partial refund and they did grant us a 25% (which we have not yet received, but expect it to take a few days). I don’t think we will order from Giuseppes again as this has happened more than once in the last few weeks so this is an ongoing issue and I believe it will not be resolved in the short term. Outside of these recent issues, the pizzas are good and I would recommend them, but only if you are in Ards and able to order/pickup from the store. Otherwise, there are plenty of other pizza restaurants capable of delivering ordered food within an hour in the area

I gave them another chance to cook my pizza after under cooked experience last time...I called back after placing my order and asked for a well done pizza...it was delivered cold and raw again that's me done now....really annoyed

Top class, best pizza's ive had for a long time

Sicilian pizza except for Hawaiian is pineapple Sicilian? Tasty food Sicilian,Margareta with anchovies and the afore mentioned Hawaiian. Burgers served also.largr,large and a medium size

New staff.puzzas tasty. Hawaiian, Sicilian and margarita with anchovies

Took our order then cancelled it and didn't bother calling. Their food might be great but who knows, it could also be terrible. Maybe one day we will order and it will arrive and then I'll let you know.

Pizza is awesome Awesome sauce Topping are amazing Only sometimes if busy, the toppings Can be on the light side. Frustrating…. Prices are competitive Love these pizzas.

Ordered from Newtownards Eats, great food worth the money. Kudos to the chef(s)👌

Ordered tonight, meal for 2x garlic bread 20 min told for pick up,40 min later, pizza cold,garlic bread cold,chips not cook right, only thing was good was the diet coke ,sad days was always first place I would go for pizza, not now

The food is excellent, the wait was painful lol, staff were very busy...which is good.

Order was not ready nor did they know anything about order. My daughter had to go in & show the order on the app and then they found it. After all the confusion food was gorgeous just need to improve on service. Visited 04/11/21

Outstanding food...awesome staff!

Best pizza in newtownards by a country mile.... friendly staff always joking around and look like they enjoy working there

Food is so fresh and tastes amazing!! The only pizza shop we ever go to!

Staff to busy brushing up on Italian and trying to get Italian jestures down pat and not paying attention to what is going on my pizza was ready before they even started my wedges pizza almost cold by time I got home

Best pizza, cheesy garlic bread and salads in town and have just started doing beef burgers which my hubby says are delishious (I don't eat red meat)

We absolutely love Giuseppes! Their food is consistently amazing, dough is made fresh on site, fresh toppings too which really makes the difference, the staff are awesome & always have time to make you feel welcome. It seems everywhere is jumping on the burger revolution these days. I'm glad Giuseppes have! The new burgers are actually incredible. Big thick patties with a tonne of flavour. They have kept them simple & got them right!!!

Seems to have gone downhill. We have used Giuseppe's for over 20 years, but this last few months the pizzas are definitely not as good as they were and the prices seem to keep going up!. Crust too thick and doughy, too soft underneath, all the toppings just slide off. I've had the Sicilian for years but it's just bland now, something has changed in the recipe and the ingredients. Taking a break for a while, will try again in 6 months hopefully will have improved

Great selection of 🍕 and always perfect not only 🍕 but burgers etc as well. Well worth a try for a wee change.

I would rate it to 3.8 very bad quality cheese and sauce... wouldn't even work for a beer pizza sorry

Tried the Spaghetti Carbonara tonight and I wasn't a big fan of it. I'm relieved I got the personal deal as a back-up because I couldn't stomach the Carbonara. Don't get me wrong, the Carbonara wasn't awful or anything but it isn't something that I would personally go out of my way to order out of here again. I think whenever it comes to Giuseppe's I'll stick with the pizzas and chips. As for the pasta dishes I'll let them be. Delivery is fast, food is reasonably priced and the staff are friendly. Would definitely recommend to anyone who is in the mood for a pizza. Food is gorgeous.

Great pizza drove down with my son he likes to score the pizza,s give it 4.7 out of 5 best in ards

Best pizza, Italian through and through ... brings back the fondest memories of our holidays in Italy! 🇮🇹 the real deal!!! 💚🤍❤️

Great authentic Italian pizzas and pasta dishes. Good service too. Love the app - makes it so easy to order.

Amazing pizza and loved the garlic chips too.... The guy who served us was an amazing guitar player too

Recently visited the newly opened coffee shop and was greatly impressed by both the service and quality of the coffee. Would have no hesitation in recommending and will definitely return.

First Saturday night trading expected a few hic ups but there werent any. Tables well socially distanced. Starters were Meatballs which I believe were excellent wasnt allowed to try them . I had Chicken wings with Barb B Q dip they were a little well cooked for my taste but that may be personal choice. I was disapponted there were no Funghi Belle had always enjoyed those many years ago. We both had Pizza which were delicious I asked for some onion with mine and was surprised to be charged £2.50 for them it was a tablespoon at most. I was also charged £1.00 for bar b q dip even though that was not mentioned on the menu. Tiramasu for dessert was enjoyed by other half. Will we go back yes probably but just didnt feel it was like a nite out the way some other establishments in the town do. We shall see. Ps Waitress was lovely 😊

Delicious pizza!!!!! Gigantic meal box great value

Giuseppes's pizzas are undoubtedly the best in Newtownards, the products are super fresh and the dough is clearly 100% Italian. They told me that they will open the restaurant soon and I am looking forward to going to eat at Giuseppe's. 100% recommended place.

Great authentic pizza good service

Fantastic family run business with friendly staff and authentic pizza made right in from of you. Once you try Giuseppe's you wouldnt go anywhere else.

Best dough in northern Ireland!! 100% authentic. Totally recommended!!

Best pizza in Ards, hands down. Great service and good prices too.

Just had a pizza for dinner. Why would you go anywhere else, totally delicious. Only go here, wouldn't go to a chain, many thanks guys.

Not bad unless they get it wrong, which they do quite often! Delivery time is shocking, staff are a bunch of children who haven't got a clue!

We love Giuseppes, tasty food made in front of you by proper chefs. Best pizza in Ards!

Best pizzas ever!! Lovely people! Unbelievable prices!

I wouldn’t go anywhere else for pizza 🍕

Wow excellent food, this is really made to traditional standards, the base is not frozen and perfect dough which had been stretched and fresh ingredients, having suffered the rest this is the best ! By a long way, they even managed to emulate my personal favourites from Sicily 👍 They really should open a restaurant as this food straight out of the oven is “Top Notch 🍕10 out of 10” ❤️

I'm so sorry to inform you wee had issues with chicken on 3 of are pizzas, it tasted very stale an dry!Sadly wee picked it off all chicken from pizzas as best wee could however 2 12" an 10" could be hardly eatting, I've had issues before an said nothing it was again a £32 order, I've used you guys loads so was very shocked, I never voiced complicates it's not me how ever since I had to order other foods I felt I needed to address this issue I tried to via direct contact of email an repeatedly got error

Decided to try the garlic potatoes as seen people saying they were great. Got home with them and they were so brown overcooked and burnt in places. Disappointed as if not for this they probably would have been great

Pizza is always good out and at a good price

CANT GET ENOUGH. I love this place. The spicy bacon wedges are the best, pizzas great and carbonara my fav. 😍

I have been eating Giuseppe pizzas from 1983 and have dined in the restaurant sadly now closed as always 101% best pizzas from this family run pizzaria

Have been getting pizzas from here for years since the old Giuseppe first opened. They were always delicious and good value for money. Have been getting them from the new owners since they took over but unfortunately i think standards have dropped. I agree with a previous reviewer that the pizza has got smaller with less toppings and less taste. Last week i ordered two pizzas, which were delivered. My son took a first bite and said that there was something among the toppings. He then removed a piece of metal from his mouth. We didnt know what it was but i phoned straight away and spoke to the manager to inform her of what had happened. I was informed to rebox both pizzas and she would call up. After about 15 mins the manager called with 2 fresh pizzas and gave a full refund and took pics of piece of metal. Fair play for getting refund and replacement pizzas. I was informed that i would get a phone call from the owner or that he would call up. I am very disappointed that the owner has not found this incident serious enough to make contact a week later. I kept the said item to show/give to him in order to investigate but as he cant be bothered, i will now send it off to be investigated. With a new pizza rest opening up soon not far away, i would suggest that he needs to up his game.

Very good once again! New menu, loyalty card and you can now pay by card. They've gone up a notch!

I've ordered from Giuseppe 's twice. 1st order took forever. When I phoned to find out where it was I was told that I had received it. After repeatedly saying that I hadn't, the shop phoned the driver who had delivered it to the wrong house. Replacement were send. Tonight I Ordered pizzas for the 2nd time to be delivered at 7.30. They arrived at 5.30 I phoned and the shop apologised and told me the food would be delivered at the right time. 8pm.. no food.. I phoned again and it had left. It arrived a couple of minutes later, absolutely freezing. So cold I've had to put It in the oven. Never again.

Unfortunately the amazing guiseppes that I've been going to since the late 80's has turned into a pizza hut style takeaway ( twice the price for half the size!) Also pizzas are made and prepared by teenagers, was always lovely getting pizzas made by the older Italian.

Great authentic Italian pizza. Better than dominos by far