Frankster's in Leeds

Place is boarded up and closed down.

Very nice place to go but sadly has closed down.

It is a nice place to order from. Nice food. But I am confused as the closing time is different ever day which is frustrating. The first time I went at 09:30 pm, they said we are closed. Then I went at 09:00 pm after two days, again they said we are closed and the last one I went at 08:46 pm and also they said we are closed and they mentioned three different reasons. On google, it is mentioned that the restaurant closed at 10:00 pm. This point should be sorted out from management team

The chicken and beef burgers were great and jucy, better than the dry stuff at big brands.

Frankesters Leeds The Marrion center dine in: I found hair in my food this is unhygienic. Bad customer service. The employee refused to give me a refund or do anything. I felt disgusted I could complete the food . They did not offer a new meal for next time. I was so disappointed because I usually visit and I’m a regular costumer of this branch. The employee was not bothered and did not even apologise for the mistake properly. They should attention to other costumers on queue and pretended my claim wasn’t major. I fell disrespected as a customer although I’m a regular visitor. Unfortunately, this will be my last visit. This branch was in Franksters Leeds The Marrion center dine in time is 12:32pm .

To be honest, the food is delicious and halal and the staff is also friendly. One of the advantages of it is that it offers a discount for students. Another advantage that we offer is the presence of a prayer hall on the upper floor. May God reward them well. Delicious food and great service 💯%

Like Five Guys but slightly more affordable..... Only slightly though!

Banging food had a Moody Stack meal and my friend had the peri peri chicken. Definitely recommend this place

I had frankster 2 hours ago and now I have stomachaches and diarrhoea. I called them and they don’t have anything to say to me.

The food and staff are amazing! Very accommodating and top quality service. The chicken is better than Nando’s and the portions are bigger!! Rukhsar and Kasim are the best

Best burger I have ever had will definitely come back when next visiting

Went here for the first time i thought it would be the same as huddersfield so boring and dull turns out it was quite the opposite service was very fast food was amazing regardless of the price i loved the food would deffinetly go back and recommend to family friends

Not worth the price at all. Chips and burgers taste the same. Even MacDonalds can do MUCH better. Everything is dirty and staff look angry, not welcoming at all

Had lovely staff working there, made our food quite quickly which was unreal, little pricey but worth it

Great burgers, freshly cooked, great dips.

Absolutely filthy, toilets filthy sinks were disgusting, chairs had all sorts on and the place was run down. There was hairs and dirt all over. Didn't eat left immediately

Amazing food Quick service Nicely priced Best burgers in leeds🍔

Highly 🚫 not recommended my already told me do go this frankster. Its if you are fully drunk and dont know what you are eating but if you are in sense do go there

Kassem server me and he's great.

After walking around the whole of Leeds city centre, and every major fast food chain not selling their ice creams because their machines are ‘broken’, Frankesters not only had their machine on but also offered amazing flavours! Lotus biscoff ice cream is the oneeee!!!!

Good food. Awkward staff. Service with(out) a smile

"AMAZING KEEP UP THE GOOD WORK 👍

Great food. Worth the little bit extra for the portion sizes and taste. One of the only places you can get an actual veggie burger and not the vegan patty rubbish. The kids meals are huge which is brilliant as it means even my 12 year old can have it. Will definitely be back again. Also real chicken is used for the popcorn chicken which is brilliant.

Absolutely disgraceful, staff are rude, ignorant not to mention how they forget half your order, when taking out. Burger has all the grill burnt bits inside the burger. Will never return.

Absolutely perfect. Didn’t have to wait long and food was bang on. Good value for money. Awais bidesh ayan shubham hugo ali good customer service.

Massively disappointing. No salad with the chicken, rice and chips deal and a burger that was like a greasy rubber ball. Plus it looks like it's been sat on. Absolutely dreadful. Also sent the wrong drinks..

Lovely customer service from the two lads Qasim and Awais. Food was delicious Recommend to All.

Fast service, great food and lovely spot to eat! I prefer the Buzzer system, allows you to sit wherever you want and be informed when you’re food is ready rather than waiting in one area. Prices are just right too, I’d say it’s in direct competition with KFC who aren’t doing as well as these guys as Frankies have a larger portion.

Here for the lunch deals, haha. Friendly staff, lots of seating area, clean environment. Kudos 👍🏽

Dropped by this place to give and literally blown away by flavour and substance! Like comparing to a burger at McD which is like eating a tasteless cardboard and u r filled with air, eating Frankster feels like eating a burger! Amazing!

Ordered some food and a side of cheese chips. The food was thrown into the bag clearly as the cheesy chips leaked. I asked the person behind the counter to fix this issue as I wasn’t going to eat melted cheese off a bag. They called the kitchen staff who had arranged the food in the first place. This man was rude, did NOT apologise even once for the inconvenience caused by his carelessness in handling the food. He grabbed the box and gave me a new cheesy chips all without even speaking to me. I found it very rude that as a paying customer I wasn’t even offered an apology. He clearly did not enjoy his job but at least don’t take it out on the customer. Very unprofessional. Rather travel to Batley branch or white rose than the Merrion one.

Great food and good portions. Lots of seating upstairs. It also has a small but spacious prayer room and wudhu facility which is very helpful given the location.

Waited half an hour for my food to arrive and it was the wrong order to send it back to just have an onion ring thrown on top no salad or anything. I was absolutely fuming and had less than 10 mins left on my lunch break and ate it otherwise I wouldn’t of eaten anything. Also please let customers know you have chillis in your onion rings. I have an allergy and couldn’t eat half my meal.

A good place served fine burgers. Servers are very kind also!

Food is really good quality for the price you pay, staff are very helpful and the burgers are really nice! The complimentary wipes are really good!

Lovely service by the hijabi behind the counter.

The food is acceptable, but the service is very bad, especially the girl behind the till I will never visit it again

Great quality food at a good price. Staff really friendly including Ayan!

Ayan and Richa were amazing with serving us, I loved the food so much, I enjoyed the student discount as well.

Ayan and the rest of the staff were so kind and welcoming

Really good service from leeds branch and waiter named Ayan and great food.

Good food tons of flavour and really good on spice

Had a big Mama burger today and it was delicious. Large, spicy and full of flavour. However with my partner's classic burger, the chicken was red and bleeding inside. It's a shame because my burger was so nice but can't risk going there again now, we don't want to get ill. One star for raw food.

The food was very nice, and Muryam was very kind. 10/10 would recommend

I ordered the Moody haystack meal and liked it. Beef patties were tasty, buns were fresh, but the chips could be better. Staff were friendly and service was quick

Everytime I have had the whole chicken meal from this particular branch they don't seem to understand the concept of cooking the chicken to 'well-done' when I specifically tell them to do it. On Saturday Oct 22 it happened where the chicken breast came out raw. Was disappointed with having to wait long and then get food that's not cooked well, all seemed rushed.

75% of the tables upstairs were covered in debris (see image). Ladies toilets closed so my wife was sent to the gents. Disinterest from staff when I raised these issues. Given standard Pepsi when Pepsi Max was ordered. No milkshakes available. A decent burger and fries but I would have preferred the onion rings on the side rather than soggy in the bun. Very disappointing.

Wanted something quick before seeing Deep Purple and Blue Oyster Cult at arena. Yes we are a certain age!🤣 had a hot mama chicken burger and chips (with a hash brown in it too?!) and a few too many jalapeños eventho I like things spicy. With a drink and more chips than I could eat 8.99 Nice staff and very clean.

I went for a burger and this guy with an afro was the nicest guy there! I think his name was Hugo. GIVE HIM A PAY RISE!

The saller very nice her name Rukhsar

My go to burger is the peri peri burger but unfortunately the actual chicken fillet is a hit and a miss. Sometimes it’s tender but other times it’s disgusting because it super chewy and elastic, a bit like eating rubber - not fun at all! Not sure why this is but it’s not acceptable as these burgers ain’t free.

Lovely chicken burger wings Lovely fries the best sauces great staff were really nice overall great place better than the other burger places but more money but worth all day long definitely go there again thanks guys

The worse restaurant I been to in Leeds, even im fast food category, a lot of them are nice but not this one!!! Firstly, the staffs just stand at the till chatting and eating snacks, we were there waiting to place order. Then a girl realise she need to take order eventually but was giving us the rude face. So we order a burger and chicken, I can tell you other than the chicken, everything is cold, the whole burger is cold, the cheese not even melt, hash brown inside the burger also cold, the bun is cold and the chicken inside the burger also cold…. Its like the staffs having fun and cant be bother to heat it up… Then onto the sides, the chips obviously very cold, its like been left there whole day. Worse experience ever

The chips were not usual and were disappointing

Do yourself a favour. Spend the extra £2 and get a meal from here instead of McDonald's over the road. Instead of queuing up for 15 minutes with 50 Deliveroo drivers they give you a little buzzer that lights up when your food is ready. The burgers are nicer too. You get to order from a person Instead of a machine and it's warm inside. What's not to like?

The food here is nice but a little expensive, what puts me off is the terrible customer service, ive eaten here 3 times now and staff dont say thank you, dont smile, and kinda throw the food at you and say "there you go" or just nothing. Its pretty terrible when you consider the price they are charging, could at least smile and make you feel a bit welcome aat least, wont go back makes me feel awkward every time.

Great place to eat. Amazing food ,staff and design however there seems to be no one to clean up after customers which end up leaving a mess.

It’s delicious food and good service thank you

This shop is disgusting i waited 40 mins got peri chicken and rice and she told me to wait another 20 im disappointed

The food was horrendous. I asked for a hot mama and tasted like a hot papa. The hash brown was more brown than hash. Speaking of which the hash brown was left laying on my fries rather than in the burger. Their toilets were out of use bearing in mind I suffer from a health condition (ulcerative colitis). I had to use the toilet from a store across the road but I had to purchase something first before using their toilets. They didn’t even let me use their staff toilets. It’s a no from me

Not much better than Salah’s or Euro’s but for 3x the price! So if you like spending money, come here. Service was decent, it just didn’t taste all that. They can’t handle the midday rush like a real franchise. Go to the Frankies in Batley - its a proper restaurant. My review is a 1* because I think if you had a disabled individual with you and they needed the loo, its not good that a plumber wasnt sent out or this isn’t rectified quick enough. How about reimbursing for making someone buy from elsewhere to use their facilities? That wasn’t right.

Ryan @ Franksters Merrion centre Leeds wonderful young man helpful kind and a beautiful human being. Give this man a pay rise !

Discussed by the chicken order 2 half chickens and it was dry not to state that had no butterfly chickens obviously frozen and reheated took 45 -50 mins to get my order don't know why I didn't get a refund.

Mine and Ryans naughty but nice Friday lunch treat. Great service great food great prices

Ryan and Sunny give me good service

Fast service and kind employees!!

Amazing experience, wanna give a special thanks to Ryan

Takiyah r was a good server the place was really nice food took abit while but gotta wait for perfection

Ryan has great customer service. Most amazing personality & very bubbly also welcoming. Looking forward to coming to Frankster’s again! :)

Ryan was patient and was extremely pleasant to speak with. The food should be tasty as usual

Ryan making us laugh!!! Super friendly and helpful

The service is great and very speedy. The food of course is amazing and hot always. Had a great experience with Hannah, she was very nice and helpful.

extremely nice food, great service and ryan was very nice

Amazing food and lovely people. Ryan was amazing.

Ryan was very helpful and knew the menu well he made an amazing customer experience for my first time and the team was quick and fast with getting my food ready

Ryan was amazing really good service

Franksters has been my spot for a while. Love the burgers. Was very good value for money. I was served by Hannah who was brilliant and friendly and remembered my usual order. She was attentive, calm and patient. Would deffo recommend.

I had an absolutely terrible experience when I ordered from Franksters in Merrion centre, Leeds. After placing my order I called up to ask for the classic burger without salad and sauce as my son is very particular about this due to his autism. Despite agreeing to my request, the restaurant included salad and sauce in his burger. When I contacted them about this, they said it was because they were so busy and they weren’t able to do anything else to assist. I contacted deliveroo and they also said they couldn’t assist. I somehow came across the mobile number for Franksters’ owner as it was displayed on the deliveroo website. I have also fed it back directly to the owner in case they care enough to address this issue. They have really let me down and left me with my son who has special needs having a full meltdown without his meal. It was a very bad experience.

Very nice staff and food very 👌

Great service from Rayan, very sweet person.

Friendly staff and quick service. Special mention to Ryan who was very friendly and he was engaging with customers to ensure a positive experience. He made sure the restaurant was kept clean at all times.

The food was amazing and the customer service was 10/10. Ryan was very lovely and kind. Definitely coming back!

One of the best burger places in Leeds. Reasonable prices. Large portions. Friendly staff. Excellent service. Great packaging. Recommend the Double Whammy. Perfect blend of meat, cheese, spice and sour. The best burger I've had. 😍 Don't mind the poor quality photos. They even gave scented wet towels. The packaging was great, top notch service. Definitely recommend and will go again.

very inconsiderate and rude staff

bad service, how can I go TWO DAYS IN A ROW and one day they don’t even have chicken and then the next day they say they can’t even serve me when they’re supposed to be open????

Amazing!!! Chicken and burgers super fresh to order, cant get enough of the milkshakes and the popcorn chicken! 10/10 customer satisfaction and food quality!! Definitely recommend others to try out! P.S. Their peri-peri is better than nandos😍🔥

Staff are lovely. Helpful. happy and chatty & food was smashing. My little girl doesn't sit still in a restaurant but it seems this one is perfect for her. Brilliant customer service

Very poor quality, overpriced and my request for a chicken burger wirhout mayonnaise was ignored. Much better alternatives nearby. 1st and last visit.

. Great food and great service from Ryan 👍🏾

Fantastic food and fantastic staff. Couldn’t be happier

Lovely service from dale very polite and the food was nice !!

Really friendly helpful staff and good food :) thanks guys!

Friendly staff, great experience. Special thanks to Ryan and Takiyah.

I’m soo happy with the service of especially 2members of staff. Ryan and dale were absolutely brilliant service staff I had a problem with just eat and dale made sure I was refunded and made my experience worth every penny.The food was lovely and it was great service and customer care. Will definitely come back.

Brilliant food and highly recommended. A man jumped the queue in front of myself and a few others - the staff just let this happen which is terrible etiquette.

Ryan was so lovley to talk to, brought all his sass to work I love it !

Good tasty food, and staff were super friendly!

They serve very tasty wings and you get to choose your own flavor.

When they say “service with a smile” this isn’t the case at Franksters Merrion, it was more of a moody service (maybe too much Moody Angus😜). What can I say, I got the Peri Peri Burger and was not impressed. The bun was cold and the chicken was piping hot and to top it off it was very very dry and the chilli sauce tub wasn’t even half full, when I asked the moody worker (who clearly didn’t want to be there) for extra chilli sauce he said 30p! To conclude if you want a decent burger just go to Chicken Village a few minutes down the road and save yourself a few quid as-well as getting a better tasting burger.

The double whammy is the best burger I've ever had. There's plenty of great things on the menu but that burger is out of this world