Finn Lough Forest Hideaway in Fermanagh

We had Sunday lunch. Lovely prawn cocktail to start. Plenty of prawns, nice side salad and two triangles of wheaten bread. We both had roast lamb which was very lean and tender. It was served with delicious stuffing, two scoops of potato, cabbage, carrot and parsnip, a roast potato and gravy and chips served in separate dishes. I was stuffed after that and had a couple of spoonfuls of my husband's Pavlova. Needless to say, I didn't eat anything all night. A tasty meal. Service good too

Attended Lough Erne Resort on two occasions and the only two it will be. Went for a day spa experience which had a package booked which included day spa and lunch included. Finished at the spa and proceeded to get our lunch at the restaurant, was not welcomed to the restaurant, had to stand for a while looking around while waiters/waitresses ignored our presence. Told the staff at the restaurant we had a lunch included in the spa package and the female waitress shut us down and stated that it wasn't included and was only a discount at the restaurant which was completely misleading as we booked it specifically to be included into the package price. When challenged about it the waitress was downright rude, immature and unprofessional - walked off and called a manager who then explained we were only allowed food worth no more than £10 per person. Then after the disagreement we were not took to our seats, left standing in the middle of restaurant and we had to ask can we be seated. All round poor service On the second visit to the hotel we had a voucher which was bought for us including 3 course meal in Catalina restaurant for 4 people We sat down, had our meal which was nice. Then asked for the bill and presented our voucher, to be then told that the voucher which was already paid for, for the price of 3 course meal for 4, was not enough and that extra money had to be paid. We were told the price of the voucher had decreased and to clarify, the time had not run out as we had used it within 12 months. The waiter told us we had to pay a service charge of £16 despite already using the voucher to be paid. Then suddenly he took the bill back to the manager and came back explaining there was an additional £30 on top of the £16 to be paid, adding to the voucher. The waiter could not explain what the additional £46 was, except from the service charge and we felt so uncomfortable and pressured into paying the "10% gratitude onto the bill" which is completely exploitative of already having paid for the meal through a voucher. Will not be back to this hotel, some downright rude, arrogant, unpleasant staff in both restaurants and I've never experienced such unprofessional behaviour from a so called 5* Hotel For anyone thinking of buying a voucher for someone, please ask does the voucher devalue overtime and will there be extra charges on your bill at the end of using it. AVOID AT ALL COSTS

One of the most amazing meals we have had , food service and atmosphere incredible

Great all round, very nice experience and excellent customer service

Great place to go for a get together with friends and family, felt very much at home, great welcome great atmosphere, will definitely be returning, highly recommended and the only beer garden in town overlooking the water